Are subscription prices clearly listed on the website?
You must look elsewhere within the service to find the exact subscription fees.
How does the AI credit system relate to my subscription plan?
AI credits act as a unified currency for advanced features like AI text-to-speech or image generation, paying only for usage. You must have an active paid subscription to purchase additional credit packages, which start at $25 for 100 credits.
If I purchase extra AI credit packages, can I receive a refund?
No, all purchases of AI credit packages are explicitly non-refundable, according to the pricing information. These purchased credits are also non-transferable between different users or accounts.
Is there a free trial available for the paid plans?
Powtoon does not offer a traditional free trial for the paid tiers. However, the dedicated Free plan offers unlimited Powtoon creations, allowing you to try the core editing tools before committing to a subscription.
What security and compliance measures does Powtoon offer for large organizations?
For large organizations and Enterprise users, Powtoon meets the highest security standards. This includes ISO 27001 certification, robust user management tools, and GDPR compliance to protect sensitive data.
Which plans include 24/7 priority support access?
Professional and Advanced plans both include access to 24/7 Priority Support. External reviews indicate that the support staff is usually extremely responsive and professional for paying customers.
Are there any export limits on the lower-tier subscription plans?
Yes, the Lite plan is limited to 5 video exports per month. The Professional and Advanced plans do not list an explicit quota, suggesting higher or unlimited export capabilities.
Do my AI credits expire if I don’t use them immediately?
Credits included with your plan automatically top up upon renewal, whether monthly or yearly. Any purchased credits will not expire as long as you maintain any active paid subscription.
How easy is it to cancel my paid subscription or request a refund for renewal changes?
The official site doesn't detail the cancellation or refund process. We recommend checking the terms carefully, as external user reports raise concerns about unexpected automatic renewals and difficulties securing post-renewal refunds.
Can I use videos created with the Lite or Professional plan for commercial business purposes?
Yes, commercial use rights are included starting with the Lite plan and are maintained through the Professional and Advanced tiers. Only the Free plan lacks this right.
Does Powtoon offer features to support multiple languages and global audiences?
Yes, the platform includes advanced AI capabilities for global reach. This allows for instant translation services for scripts, voiceovers, and captions into multiple languages.
Who is the Advanced plan best suited for?
The Advanced plan is designed for maximum power and flexibility, ideal for large contractors or agencies. It uniquely includes Reseller Rights and the highest allocation of annual AI credits at 350.
Are there any guaranteed service agreements (SLAs) for technical issues?
However, the Professional and Advanced plans include 24/7 Priority Support, suggesting rapid response for technical help.
Is the platform designed for individual users or large teams?
The Lite, Professional, and Advanced plans are structured for individuals. There are separate, dedicated plans available for Teams and Enterprise organizations that require shared folders and brand management.