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Zonka Feedback

Zonka Feedback review

AI survey and feedback analytics that turn scattered customer comments into clear team action.

By Ciroapp Editorial Team · Updated Sep 17, 2026
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At a glance

Quick overview for Zonka Feedback: rating, pricing summary, key features, and highlights.
Vendor page checked Oct 21, 2026

Ciroapp score

3.8/ 5

Zonka Feedback pulls surveys, tickets, reviews, and chats into one platform, then uses AI to surface themes and score their impact on NPS, CSAT, and CES. Built-in case management and automation close the loop, but custom quote-only pricing and vendor-sourced claims warrant a demo first. Overall, it's a solid pick for CX teams okay with a sales-led process.

Pros

  • Unifies feedback from surveys, support tickets, reviews, chats, and calls into one repository, so open-text comments get analyzed instead of sitting in silos
  • AI thematic and sentiment analysis auto-tags feedback by agent, location, product, or channel and scores each theme's impact on NPS, CSAT, and CES
  • Runs NPS, CSAT, and CES surveys across email, SMS, WhatsApp, web, in-app, kiosks, and offline channels with event-based triggers and targeting

Cons

  • No public pricing—the site offers only custom quotes based on response volume and data credits, so you must talk to sales before knowing costs
  • The purchase path leans heavily on booked demos and guided walkthroughs, which may frustrate buyers who want a self-serve trial-to-paid flow
  • The AI intelligence product delivers the most value when fed multiple data sources (tickets, reviews, chats); teams with surveys alone may not justify it
Best for
  • CX and VoC leaders who need one unified view across many feedback sources
  • Multi-location businesses (retail, healthcare, banking) tracking branch and staff-level experience
  • Support and product teams wanting open-text feedback analyzed automatically
Free trial
Yes — 14 days
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.

What is Zonka Feedback?

Customer feedback piles up in surveys, tickets, reviews, and chats—then dies in dashboards nobody reads. Zonka Feedback pulls those sources into one platform, uses AI to surface themes and score impact, and routes issues to the right team. Here's what its site reveals before you buy.

Zonka Feedback is an AI customer feedback and intelligence platform. It runs surveys across email, SMS, WhatsApp, web, in-app, kiosks, and offline channels, then analyzes survey responses, support tickets, reviews, and chats. Teams get role-based dashboards, alerts, and workflows to close the loop.

It targets CX, support, product, and frontline teams—from growing businesses to enterprises in healthcare, retail, finance, and SaaS.

Should you choose Zonka Feedback?

Quick buyer guidance before you compare plans or click through.

Choose it if

  • Running NPS, CSAT, and CES programs across email, SMS, WhatsApp, web, in-app, kiosk, and offline channels
  • Unifying structured and unstructured feedback—surveys, tickets, reviews, chats—into one repository
  • Using AI thematic, sentiment, and impact analysis to prioritize which CX issues to fix first
  • Automating follow-ups, routing, and escalation to close the feedback loop
  • Plugging into an existing stack: Salesforce, HubSpot, Zendesk, Intercom, Slack, Jira, Zapier, APIs, and more

Skip it if

  • Very small teams that just need a basic survey tool; the AI analytics, workflows, and enterprise controls may be overkill
  • Teams with few data sources to connect—the AI intelligence gains the most value when fed tickets, reviews, and chats, not surveys alone
  • Buyers wanting a fully self-serve purchase path—the site leans heavily on booked demos and guided walkthroughs

Next steps before buying

  1. 1Check the pricing page for current plans and response limits, since the homepage lists no numbers
  2. 2Take the self-guided product tour to see the survey and AI analytics flow before committing
  3. 3Confirm your must-have integrations—CRM, helpdesk, review platforms—against Zonka's integration list
  4. 4Compare alternatives; the site's own blog posts cover Qualtrics, SurveyMonkey, Typeform, GetFeedback, and Delighted
  5. 5Ask sales about onboarding scope, trial availability, and refund terms, since these weren't visible publicly

Ease of use

Signals point to a gentle ramp. Customer quotes on the site describe the platform as simple, self-explanatory, and free of complex onboarding. The company says most teams go live within days or weeks and offers white-glove onboarding, a self-guided product tour, a help center, and developer docs. Setup depth still depends on how many integrations and workflows you configure.

Zonka Feedback Key Features

✨ Collect feedback on every channel

Your customers don't stick to one channel, so Zonka doesn't either. Run NPS, CSAT, and CES surveys across email, SMS, WhatsApp, web, in-app, kiosks, and offline. Build surveys in minutes with AI or 200+ templates, then trigger them from CRM events, tickets, or transactions—so the right question reaches the right person at the right moment.

✨ One home for every feedback source

Surveys, tickets, reviews, chats, and calls usually live in separate tools. Zonka pulls them into one repository, blending structured scores with open-text comments. Real-time and historical data sit side by side, so you get a single, unbiased view of the customer experience instead of scattered snapshots.

✨ AI that finds what matters—and who fixes it

Zonka's AI reads every response, surfaces themes and sub-themes, and auto-tags them to agents, locations, products, or channels. It scores each theme's impact on NPS, CSAT, and CES, then serves role-based dashboards so every team sees what to fix—no manual setup required.

💬 Ask AI anything about your feedback

The AI Co-pilot is like a research assistant for your feedback. Ask why NPS dropped, what's blocking customers, or what they praise most. It answers in seconds, surfaces hidden drivers and churn patterns, and lets you ask follow-up questions to dig deeper.

🔁 Close the loop without the manual chasing

Insights only matter if someone acts. Zonka turns feedback into trackable work:

  • Case management — convert feedback into cases with owners and resolution status
  • CX automation — route, notify, and follow up based on theme, sentiment, urgency, or location
  • Team collaboration — real-time alerts, tasks, notes, and external ticket tracking

Issues surface early, get assigned, and actually get resolved.

Use Cases

🧩 Unify scattered feedback in one place

You're collecting surveys, support tickets, reviews, and chats. Zonka pulls them into one repository, so nothing sits in silos. AI reads the open-text comments too, surfacing themes and sentiment automatically.

Expected outcome: One clear view of what customers are saying, everywhere.

📣 Run surveys on every channel

Launch NPS, CSAT, or CES surveys by email, SMS, WhatsApp, web, in-app, kiosk, or offline. Smart targeting and event triggers reach the right customer at the right moment—like right after a purchase or support ticket.

Tip: Start with one channel, then expand as response rates climb.

🎯 Prioritize the CX issues that matter most

Not sure why NPS dropped? AI impact analysis connects feedback themes to NPS, CSAT, and CES. You'll see what's hurting scores, why it's happening, and which team should fix it.

Expected outcome: Faster, better-aligned decisions on what to fix first.

🔁 Close the loop without chasing anyone

Turn feedback into trackable cases with clear owners. Automation routes issues by theme, sentiment, or location and escalates urgent ones. Frontline teams get real-time alerts, so problems get solved before they grow.

Expected outcome: Faster resolutions and far less manual chasing.

Zonka Feedback pricing

  • 2 plans

Zonka Feedback doesn't publish prices: pricing is quote-based (contact sales).

Zonka Feedback's pricing page

Zonka Feedback pricing page screenshotView pricing page screenshot
PlanBilled monthlyBilled annuallyIncludes
Feedback Management
See vendor page
See vendor page
Custom quote — pricing primarily based on the number of survey responses
  • NPS, CSAT, and CES measurement
  • Drag-and-drop survey builder with multilingual surveys
  • Advanced targeting, throttling, and user segmentation
  • Real-time reports, dashboards, and CX automation
  • Case management and 20+ premium integrations
  • +1
AI Feedback Intelligence
See vendor page
See vendor page
Custom quote — pricing primarily based on data credits
  • Theme and entity extraction with sentiment analysis
  • Ask AI insights assistant
  • Impact analysis tied to NPS, CSAT, and other KPIs
  • Customizable themes, entities, and data sources
  • Unified AI-powered intelligence dashboard
  • +1

Price history

Tracking prices since Oct 1, 2026. No price change detected yet.

Pricing range: Custom quote

Pricing types: Free trial, Usage-based pricing

Pricing notes

Zonka Feedback uses custom, quote-based pricing instead of fixed tiers. You pick Feedback Management (priced by response volume), AI Feedback Intelligence (priced by data credits), or bundle both — and a 14-day free trial lets you test everything first.

Zonka Feedback doesn't publish fixed prices. Instead, it offers custom quotes for two products — Feedback Management and AI Feedback Intelligence — priced on response volume and data credits, with a 14-day free trial to try before you buy.

Here's what each plan covers.

Feedback Management

Price: Custom quote, based on the number of survey responses Best For: Teams running surveys across email, SMS, WhatsApp, web, in-app, kiosk, and offline channels Other Features:

  • NPS, CSAT, and CES measurement
  • Drag-and-drop survey builder with multilingual surveys
  • Advanced targeting, throttling, and user segmentation
  • Real-time reports, dashboards, and CX automation
  • Case management and 20+ premium integrations

This is the core platform. Pick it if you want to capture feedback at every touchpoint and close the loop with alerts, automation, and team collaboration. You can add AI analysis later if your needs grow.

AI Feedback Intelligence

Price: Custom quote, based on data credits Best For: Teams handling high volumes of unstructured feedback from surveys, tickets, chats, and reviews Other Features:

  • Theme and entity extraction with sentiment analysis
  • Ask AI assistant for instant answers and summaries
  • Impact analysis tied to NPS, CSAT, and other KPIs
  • Customizable themes, entities, and multiple data sources
  • Unified AI-powered intelligence dashboard

Choose this if you're buried in open-text comments and want AI to surface patterns, trends, and owners. It shines when you have plenty of feedback to analyze. 😊

You can also bundle both products in one quote. Because pricing scales with usage, lighter programs pay less than enterprises running millions of responses, and you get a walkthrough before any commitment.

Every plan comes with enterprise-grade support: ISO 27001:2022 certification, GDPR and HIPAA compliance, SSO with user permissions, regional data hosting in the US, Europe, Australia, or India, tailored onboarding, and priority support.

There's a 14-day free trial, so you can test the platform before requesting a quote. Since prices aren't listed publicly, confirm your expected response volume and data credit needs with the sales team before buying — you'll know exactly what your quote covers. If you're a very small team wanting simple self-serve pricing, the custom-quote model may feel heavier than you need.

How to pay less for Zonka Feedback

  • Use the 14-day free trial before you pay.
Start free trial

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Why use Zonka Feedback?

Most survey tools hand you charts. Zonka Feedback aims to tell you what to fix first—and who should fix it.

  • One connected loop. Surveys, tickets, reviews, chats, and calls feed a single platform, so feedback stops living in silos and open-text comments actually get analyzed.
  • AI that reads the messy stuff. Thematic and sentiment analysis auto-tags feedback by agent, location, product, or channel, then scores its impact on NPS, CSAT, and CES.
  • Dashboards per role. Executives, department heads, and frontline staff each see insights matched to their KPIs—no manual setup, per the company's positioning.
  • Action built in. Case management, automated routing, and escalations help teams assign owners and close the loop without manual chasing.
  • Enterprise-grade trust. ISO 27001:2022 certification, GDPR and HIPAA compliance, SSO, and data hosting in the US, EU, Australia, or India.
  • Track record at scale. The site cites 1,000+ customers, including SmartBuyGlasses raising NPS 30% and Purplle reaching 98%+ CSAT.
Try it nowView pricing

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Zonka Feedback FAQ

Can I connect tools that aren't on Zonka's integration list?

Yes. Alongside 20+ native connectors, Zonka supports custom integrations through APIs and middleware. You can also bring in feedback via CSV import, webhooks, and REST API to link CRMs, helpdesks, or other systems.

Can I bring in past feedback data when I switch?

Yes. You can import historical survey responses, feedback, and ticket data, then run AI analysis on it. If you're leaving Delighted, Zonka advertises free migration of your surveys, data, and workflows.

What does onboarding actually involve?

It starts with a kickoff to align on goals, then Zonka configures your surveys, workflows, and integrations. You get role-based team training and launch guidance, and plans include tailored onboarding with priority support.

How is my data protected, and where is it stored?

Data is encrypted in transit and at rest with strict access controls. Zonka is ISO 27001:2022 certified, GDPR and HIPAA compliant, and lets you host data in the US, Europe, Australia, or India.

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