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QuestionPro

QuestionPro

Modernize your insights with industry-leading support and enterprise security.

#4 dans Survey
1 min read · Updated 10/5/2025
QuestionPro homepage screenshot

At a glance

Quick overview for QuestionPro: rating, pricing summary, key features, and highlights.

Ciroapp review

3.8
Enterprise Power, Support Questions

We see QuestionPro offers an enterprise-grade platform with powerful analytic tools and excellent security compliance, including HIPAA and GDPR. The 24/7 support promise is strong, but user feedback concerning aggressive marketing and inconsistent responsiveness is a serious operational concern. Overall, we rate it highly for feature depth and platform power, but teams should be aware of reported customer experience gaps.

Pros

  • Pro:Survey builder is easy to use with a quick learning curve.
  • Pro:Powerful advanced features for sophisticated analytics and survey complexity.
  • Pro:Platform offers a generous Free Essentials plan for basic use.
  • Pro:The system is reliable and trustworthy for capturing program impact data.

Cons

  • Con:Users report aggressive and unwanted marketing practices.
  • Con:Concerns raised regarding refusal to unsubscribe and consent compliance.
  • Con:Support has been described as inconsistent or absent for users with account issues.
  • Con:Current function set lacks built-in appointment scheduling for registration forms.
Free trial
Yes — 10 days
Range: $0–$99/monthFree plan, Free trial, Yearly subscription, Per seat pricing, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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QuestionPro review, pricing, features, pros & cons

Finding reliable, compliant software to modernize your market research can be challenging. You need tools that go beyond simple data collection.

QuestionPro addresses this by providing powerful, enterprise-ready insights software backed by 24/7 expert support. It helps teams solve demanding research challenges and reach business goals better than ever before. 💡

What is QuestionPro?

QuestionPro is a leading software platform specializing in insights, experiences, and surveys. It’s designed to make online surveys easy for hundreds of busy companies. Whether you are conducting academic research, checking customer satisfaction, or managing community surveys, its tools are professional and intuitive.

Since 2005, QuestionPro has been helping users modernize their market research efforts. This highly-regarded platform is recognized as an industry leader in software by groups like Forrester, Gartner, and G2 Crowd. ✅

QuestionPro Key Features

✨ Always-On Expert Assistance

Enhance your market research experience with round-the-clock support from QuestionPro. Our dedicated team is available 24/7 to help you succeed. They are ready to assist you quickly, whether you are a market research novice or an experienced expert.

This means you always have the help you need exactly when you need it.

🔒 Ironclad Security and Compliance 🔒

Caring for customer information is a complex and critical task. QuestionPro builds data privacy and protection into every layer of the system. The platform is fully compliant, meeting strict global standards.

Trust your survey data with a system that holds major certifications like GDPR, CCPA, and HIPAA. We also use multiple global data centers to ensure your insights remain compliant wherever you operate globally. Enjoy total peace of mind regarding your survey data.

✨ Professional Online Survey Creation

Making professional online surveys is easy with QuestionPro. The platform offers intuitive tools designed for fast and efficient creation. You can solve research challenges quickly by using our vast template library.

Choose from over 250 free online survey templates to jumpstart your project. These templates cover many uses, including market research, academic studies, and customer satisfaction checks. This capability allows hundreds of busy companies to create professional surveys intuitively.

✨ Deep Enterprise System Integration

The platform is specifically built to handle demanding enterprise requirements. It allows you to take your insights to the next level through deep integration with your existing technology. You can connect QuestionPro with other systems using API’s or FTP sync.

This integration is crucial for activities like marketing automation. Connecting your insights ensures you maximize the value across your entire business system.

✨ Robust User Management and Control

Governing your organization’s access is simple with QuestionPro. The system supports full enterprise control and management features. This includes robust user roles and detailed permissions for collaboration.

For secure and simple login, the platform also supports Single Sign-On (SSO). This ensures that large teams can collaborate securely while adhering to strict organizational access requirements.

✨ Advanced Real-Time Reporting

Advanced reporting tools give you immediate access to your data. You can distribute insights using reporting dashboards that provide real-time updates via a shared link. This keeps stakeholders informed instantly.

When you need static or detailed data analysis offline, you can download it easily. QuestionPro supports various formats required by professionals, including:

  • SPSS
  • Excel
  • PDF

This ensures your data is ready for detailed analysis or formal presentation in any required format.

Use Cases

🔒 Ensuring Data Security and Regulatory Compliance

A medical device company needs to collect patient feedback that includes Protected Health Information (PHI). They must adhere strictly to international security standards. Choosing QuestionPro means they automatically benefit from built-in compliance.

Since the system holds crucial certifications like HIPAA, GDPR, CCPA, and ISO 27001:2022, they gain instant peace of mind. Every element of the survey system is built with data privacy and protection as the highest priority. They can focus purely on gathering sensitive insights without worrying about regulatory missteps.

🔗 Automated Integration for Enterprise Systems

Problem: Your marketing team relies on up-to-the-minute customer data to inform campaigns. Manually exporting and importing survey results from your research platform is slow and often causes delays.

Approach: Utilize QuestionPro's features built for the enterprise. You can integrate insights directly with your existing systems using API access or FTP sync capabilities for automated exchanges.

Outcome: Data flows seamlessly between the research platform and your marketing automation tools. This integration allows your teams to act on real-time feedback immediately.

🚀 Launching a Professional Survey Quickly

Starting a new research project often involves time-consuming design work and drafting questions. Using QuestionPro’s extensive resources solves this problem easily. You can bypass the design phase entirely.

Simply browse the expansive library of over 250 free online survey templates. Select the design that fits your specific need, whether it is for customer satisfaction or academic research. Use the intuitive tools to quickly brand it and deploy it. This lets you ask great questions and solve research challenges faster.

🤝 Supporting High-Volume Team Collaboration

A market research firm needs to run several large projects simultaneously, requiring at least five users and capacity for 100,000 annual responses. They also require robust user permissions and advanced data formats.

The firm opts for the Team Edition plan. This allows the team to collaborate using secure access protocols like SSO and robust user roles. They use the advanced reporting to distribute real-time updates and download data specifically in SPSS format for complex statistical analysis.

Tip: If you get stuck on complex logic or deployment issues, remember you have access to dedicated expert support 24/7, regardless of your complexity level.

📝 Academic Research and Student Projects (Step Flow)

If you are a student or hobbyist needing a solid tool with core features but have a limited budget, the free plan is the perfect starting point. You still get key functionality like logic and standard survey types.

  1. Sign up for the free Essentials plan immediately.
  2. Create a basic survey and utilize the built-in logic to refine your questions.
  3. Collect up to 200 responses per survey with core features.
  4. Easily test the platform before committing to a larger Advanced plan for bigger projects.

Pricing Overview for QuestionPro

Pricing range
$0–$99/month
Pricing types
Free plan, Free trial, Yearly subscription, Per seat pricing, Usage-based pricing

QuestionPro offers four subscription levels, beginning with a perpetual Free Essentials plan and scaling up to enterprise-level solutions. The paid plans are structured per user and utilize annual billing, with prices ranging from $83 to $99 per user per month equivalent.

Plans & Pricing

Essentials

MonthlyFree
YearlyFree
1 User, 200 Responses per survey
  • Basic Surveys
  • Logic functionality
GET STARTED

Advanced

MonthlyNot explicitly stated (Equivalent $99/per user)
Yearly$1188 per user (based on $99/mo equivalent billed annually)
1 User, 25K Responses per year
  • Standard Surveys
  • Logic functionality
  • Free 10-Day Trial
FREE 10-DAY TRIAL

Team Edition

MonthlyNot explicitly stated (Equivalent $83/per user)
Yearly$996 per user (based on $83/mo equivalent billed annually)
5+ Users, 100K Responses per year
  • Standard+ Surveys
  • Logic functionality
CONTACT US

Research Suite

Contact for pricing
10+ Users, Custom Response pricing
  • Custom Surveys
  • Logic functionality
CONTACT US

QuestionPro costs between $0 and $99 per user per month with four main plans: Essentials at $0, Advanced at $99/month (billed annually), Team Edition at $83/month (billed annually), and Research Suite at custom pricing.

Let's look closer at the specific features and user limits for each subscription tier offered under Surveys & Research.

Essentials

Price: Free Websites Supported: Not explicitly stated Best For: The world's best free and easy to use survey tool Refund Policy: Not explicitly stated Other Features: 1 User, 200 responses per survey, Basic surveys, Logic

This plan is great for hobbyists or students who need a solid survey tool without a budget. You get core functionality and enough response capacity for quick, small projects. It's a wonderful starting point if you want to test the platform.

Advanced (Most Popular)

Price: $99 per user / per month (Billed annually) Websites Supported: Not explicitly stated Best For: Complete survey solution designed for business Refund Policy: Not explicitly stated Other Features:

  • 1 User
  • 25K responses per year
  • Standard surveys
  • Logic
  • Free 10-Day Trial

The Advanced tier is QuestionPro's most popular offering, giving a complete solution for individual business professionals. It drastically increases your response capacity compared to the free plan, allowing much larger projects throughout the year. You can start with a 10-day trial before committing to the annual billing.

Team Edition

Price: $83 per user / per month (Billed annually) Websites Supported: Not explicitly stated Best For: Drive your team's success with powerful features Refund Policy: Not explicitly stated Other Features:

  • 5+ Users required
  • 100K responses per year
  • Standard+ surveys
  • Logic

If you are planning to collaborate, the Team Edition is built specifically to drive team success 💪. This plan requires five or more users and offers a substantial increase in annual responses (100K). It's the right choice for small to mid-sized organizations needing group collaboration and higher volume limits.

Research Suite

Price: Request (Contact sales for pricing) Websites Supported: Not explicitly stated Best For: Market research tools for professionals Refund Policy: Not explicitly stated Other Features:

  • 10+ Users required
  • Custom Response pricing
  • Custom surveys
  • Logic

The Research Suite is designed for seasoned professionals and large enterprises requiring extensive capabilities. Since it includes custom response pricing and requires 10 or more users, you should contact the sales team directly for specific details. This ensures they tailor the platform exactly to your complex research and deployment needs.

QuestionPro provides a generous Free Essentials plan so you can start right away. If you are interested in the paid Advanced features, you can sign up for a free 10-day trial to test out the capabilities before purchasing the annual subscription. Details regarding money-back guarantees or standard cancellation policies are not explicitly listed in this overview.

User Reviews

Users often praise QuestionPro for its intuitive survey builder and quick learning curve, noting that the platform is both simple for new users and powerful enough for complex analytics. It is considered trustworthy and reliable for measuring program impact.

Customer service, when accessed, has been described as exceptionally fast and efficient by some researchers, even for those who are not technologically savvy. However, the external feedback landscape is marred by severe operational complaints.

Multiple recent users cite aggressive and unwanted marketing, reporting repeated failure to unsubscribe and raising serious questions about the company's data privacy and consent compliance. Furthermore, conflicting reports exist regarding support; while some found it efficient, others labeled the company “Awful” due to a complete lack of support responsiveness following account issues.

This suggests a powerful product 🛠️ with inconsistent customer support practices and problematic marketing tactics that potential enterprise users should evaluate carefully.

What users say elsewhere

Alex K.
· Trustpilot
1.0 / 5

I rarely see such aggressive unwanted marketing tactics. I have tried unsubscribing multiple times, and they just keep sending spam emails aggressively. This makes me seriously question their approach to data privacy and consent compliance, which is worrying.

Jane T.
· Trustpilot
5.0 / 5

Question Pro is a simple, intuitive, and reliable survey platform. It’s great for measuring our program impact. When we ran into something we needed help with, the customer service was fast and efficient. We highly recommend it for non-tech savvy users.

No reviews yet.

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Why use QuestionPro?

Why should you choose QuestionPro over other available options? It offers a crucial blend of powerful functionality and peace of mind that few platforms can match.

Here are compelling reasons to take your research to the next level:

  • Benefit from round-the-clock support from a dedicated team. Help is available 24/7, whether you are a complete market research novice or an experienced expert.
  • Enjoy total peace of mind knowing your survey data is secure. The system is fully compliant, holding critical certifications like GDPR, ISO 27001:2022, CCPA, and HIPAA.
  • It’s built for enterprise use, allowing you to integrate insights with your systems via API’s or FTP sync for marketing automation, coupled with robust user roles and SSO.
  • Solve research challenges quickly using their intuitive tools and access to a library of 250+ free online survey templates. ✨
  • Advanced reporting includes distributing real-time updates and downloading data in various formats, including SPSS, Excel, and PDF.

Ready to transform your workflow with QuestionPro?

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Frequently Asked Questions

Does QuestionPro offer a free trial for its paid features?

Yes, you can test the capabilities of the paid Advanced plan using a free 10-day trial. The Essentials plan is available perpetually for free if you wish to start immediately with basic features.

What security compliance standards does QuestionPro meet?

The platform is built with enterprise security in mind and holds several critical compliance certifications. This includes GDPR, HIPAA, ISO 27001:2022, CCPA, PCI-DSS, and PHI standards. This should give you peace of mind with your survey data.

How is the pricing structured: per-user, usage-based, or both?

The paid plans are primarily structured on a per-user, per-month equivalent basis, requiring annual billing. However, each plan also imposes a specific annual limit on the total number of survey responses allowed. For example, the Advanced plan is for one user with a limit of 25,000 responses per year.

Do I have to pay annually for the Advanced and Team Edition plans?

Yes, both the Advanced and Team Edition tiers require annual billing to access the listed monthly equivalent pricing. You commit to a full year when you purchase either of these plans.

What is the maximum number of responses allowed on the standard team plan?

The Team Edition plan allows for 100,000 responses annually. This plan is designed for collaboration and requires a minimum of five users.

Can I integrate QuestionPro data with my existing business systems?

Yes, QuestionPro supports integration with your enterprise systems. This is primarily done through API’s or FTP sync, enabling tasks like marketing automation. The platform also offers robust features like Single Sign-On (SSO) and user roles.

What is the promised availability for customer support?

The company promises devoted, round-the-clock support from an expert team. Help is available 24/7 to assist you whether you are new to market research or highly experienced.

Is there a standard money-back guarantee or cancellation policy?

Specific details regarding a cancellation policy or a formal money-back guarantee are not explicitly stated on the official site overview. You should inquire with the sales team for these terms before committing to an annual plan.

Which plan should I choose if I need custom response pricing and professional research tools?

If you are a seasoned professional or represent a large enterprise, the Research Suite is the best fit. This plan offers custom response pricing and needs at least ten users. You must contact sales for a tailored quote.

What file formats can I use to download my survey data?

QuestionPro’s advanced reporting features let you download your data in various formats. You can choose from common outputs like SPSS, Excel, and PDF files.

Where are QuestionPro’s data centers located?

Although the exact server locations are not listed, the platform uses multiple global data centers. This structure helps ensure your collected data remains fully compliant with regional regulations wherever you operate.

Does QuestionPro provide pre-built survey templates to help me start quickly?

Yes, you can solve your research challenges faster by using the resource library. It contains over 250 free online survey templates for various uses, including academic research and customer satisfaction.

How many users are required to sign up for the collaborative plans?

The Team Edition requires a minimum of five users (5+). For the Research Suite designed for large operations, you must have ten users or more (10+).

What is the maximum response limit for the free Essentials plan?

The free Essentials plan is restricted to 200 responses per survey. It is a great starting point for small projects or if you just want to test the tool's core functionality.

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