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SurveyMonkey

SurveyMonkey review

Turn real feedback from customers and employees into decisions you can trust.

SurveyMonkey costs from €30/mo · 2 plans · prices checked Oct 22, 2026

By Ciroapp Editorial Team · Updated Sep 17, 2026
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SurveyMonkey homepage screenshot

At a glance

Quick overview for SurveyMonkey: rating, pricing summary, key features, and highlights.
Pricing verified Oct 22, 2026

Ciroapp score

4.0/ 5

SurveyMonkey pairs 25-plus years of survey experience with AI-powered analysis, covering employee engagement, customer NPS, and market research for 260,000-plus organizations. The main caveat: pricing, integrations, and support details aren't published upfront, so you'll need to verify before buying. Overall, it's a dependable pick for teams that run feedback programs regularly.

Pros

  • Covers the full feedback loop in one platform — employee engagement, eNPS tracking, benefits research, inclusion measurement, and customer NPS all run on the same toolset, so teams don't need separate survey tools for HR and CX programs.
  • AI-powered analysis surfaces patterns and top improvement themes from open-ended responses, cutting down the time spent manually reading hundreds of comments while a public Trust Center documents how AI and privacy are handled.
  • Proven at scale with named customer outcomes — Greyhound lifted its NPS by 15 points within months, and Noom ran large-scale market research without sacrificing scientific rigor — evidence the platform handles rigorous, high-volume studies.

Cons

  • The platform focuses on feedback collection and pattern-spotting rather than deep analytics, so teams needing advanced statistical analysis or data science workflows may need supplementary tooling.
  • Onboarding, training, and support tier details aren't published on the main page, making it hard to evaluate the level of help available before purchase.
Best for
  • HR teams running employee engagement, benefits, and inclusion surveys
  • Customer experience teams tracking NPS and satisfaction over time
  • Product and market researchers testing ideas before launch
Free trial
Yes
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.

What is SurveyMonkey?

Guessing what your customers or employees think is expensive. SurveyMonkey gives you a fast way to ask them directly. You can collect honest feedback, spot patterns with AI that speeds up analysis, and act with confidence—backed by a platform 260,000+ organizations already use.

SurveyMonkey is an online survey platform for collecting feedback from customers, employees, and research participants. It's aimed at HR teams, marketers, product managers, and researchers who need answers they can act on. You can run engagement surveys, learning assessments, benefits research, and customer studies in one place.

With 260,000+ organizations and more than 25 years of history, it's one of the most established names in the category.

Should you choose SurveyMonkey?

Quick buyer guidance before you compare plans or click through.

Choose it if

  • Teams that want continuous feedback rather than one-off polls
  • Organizations that value a vendor with 25+ years of track record and a public Trust Center
  • Companies that need both employee and customer feedback in one platform
  • Buyers who want a free way to start before committing
  • Teams that want AI to speed up analysis while keeping human judgment central

Skip it if

  • Teams needing deep analytics beyond survey results; the site focuses on feedback collection and pattern-spotting, not full data science
  • Organizations that need guaranteed onboarding or support tiers; setup and support details aren't published on the main page

Next steps before buying

  1. 1Confirm SurveyMonkey connects with the tools you already use, like your CRM or HR platform
  2. 2Compare it with alternatives such as Google Forms or Typeform to see which fits your workflow
  3. 3Start with the free plan and run one real survey to test the process end to end
  4. 4Review the Trust Center if data privacy and AI handling matter to your organization

Ease of use

The homepage points to a quick start: you can sign up free and build surveys right away. Customer stories from Greyhound and Noom suggest teams run feedback programs without heavy technical help.

SurveyMonkey Key Features

✨ Ask questions people actually answer

Guessing what customers or employees think is expensive. SurveyMonkey gives you a fast way to ask them directly. Build a survey, share it, and collect honest feedback from customers, employees, attendees, and buyers.

You get answers you can act on—not hunches.

💬 One home for every feedback program

Whether you're checking in with your team or studying the market, everything runs in one place. Employee and customer programs share the same tools, so your feedback loop stays together. Common uses include:

  • Engagement and sentiment check-ins with eNPS tracking
  • Onboarding, skill-gap, and training effectiveness surveys
  • Benefits, inclusion, and belonging research

🤖 AI that speeds up the thinking

Reading hundreds of open responses is slow. SurveyMonkey's AI surfaces patterns and top improvement themes so you see what matters faster. Trust, privacy, and human judgment stay at the center, backed by a public Trust Center.

AI finds the patterns—you decide what they mean.

✨ Proven in the real world

Real teams see real outcomes here. Greyhound lifted its NPS by 15 points within months and pinpointed areas to improve profitability. Noom ran large-scale market research without sacrificing scientific rigor.

If your studies need to hold up, this platform is proven at that level.

Use Cases

📊 Keep a pulse on employee engagement

HR teams run regular check-ins to measure sentiment and eNPS. You'll see what keeps people motivated, where friction builds, and what helps them stick around. Expected outcome: clearer signals on engagement before problems grow.

🎓 Build learning programs people value

L&D teams survey new hires during onboarding and after training. You can spot skill gaps early and measure whether programs actually work. > Tip: Ask the same questions each cycle to compare results over time.

💬 Track customer satisfaction and NPS

CX teams survey customers at key moments and track NPS over time. Greyhound used this approach and lifted its NPS by 15 points within months. Expected outcome: you know what drives loyalty and what's costing you.

🔍 Run market research before you launch

Product and research teams test ideas with real buyers before committing. Noom ran a large clinical study without sacrificing scientific rigor. > Tip: Start on the free plan and test one real survey first.

SurveyMonkey pricing

From€30/mo

  • From the vendor's pricing page, checked Oct 22, 2026
  • 2 plans

Prices checked on Oct 22, 2026 from SurveyMonkey's pricing page

SurveyMonkey pricing page screenshotView pricing page screenshot
PlanBilled monthlyBilled annuallyIncludes
Team Advantage
per user
€30/mo
—
per user; Listed in EUR (not a USD price); ≈ $33.56 at ECB 1.1188 USD per EUR on 2026-10-13
Team Premier
per user
€75/mo
—
per user; Listed in EUR (not a USD price); ≈ $83.91 at ECB 1.1188 USD per EUR on 2026-10-13

Price history

Tracking prices since Oct 1, 2026. No price change detected yet.

Pricing types: Free plan

Pricing notes

SurveyMonkey offers subscription pricing for its survey platform, and you can get started free. Plan names and current rates weren't shown on the page we reviewed, so check SurveyMonkey's pricing page for exact numbers.

SurveyMonkey sells survey software on a subscription basis, and you can get started free before paying for anything.

Here's what the site tells us about cost today.

Getting started free

SurveyMonkey invites new users to get started free. You can sign up, build a survey, and test the platform without paying upfront. That makes it easy to see if the builder, question types, and results views work for you. For most buyers, it's the smart first move: run one real survey and judge the tool on actual results.

What you're paying for

SurveyMonkey is a feedback platform used by more than 260K organizations worldwide, and it's been around for over 25 years. Teams use it to collect continuous feedback from employees, customers, attendees, and buyers. Common uses include:

  • Measuring employee engagement, sentiment, and eNPS over time
  • Running onboarding, training, and learning programs
  • Designing benefits programs people actually want
  • Tracking inclusion and belonging
  • Running market research and customer studies

The company also uses AI to speed up analysis while keeping human insight at the center — a theme it highlights across its site.

Who it fits

SurveyMonkey suits HR teams tracking engagement, product and research teams running studies, and any organization collecting feedback at scale. Real-world examples back that up: Greyhound raised its NPS by 15 points using the platform, and Noom used it to manage large-scale market research. If you only need the occasional quick survey, the free start may cover you. Ongoing, organization-wide feedback programs are where a paid subscription makes sense.

Plan names, prices, and billing terms weren't captured here, so confirm current rates and plan limits on SurveyMonkey's pricing page before you buy.

Bottom line: SurveyMonkey explicitly offers a free way to get started, so you can try the platform before spending anything. 💡

Cost calculator

Estimate what SurveyMonkey costs for your team.

Billing
Per month
€150
Per year
€1,800

Team Advantage is priced per user: price × 5 seats. Estimate based on published list prices, before taxes, add-ons and discounts.

How to pay less for SurveyMonkey

  • A free trial is available: test it before you pay.
  • Some plans are priced per user: only pay for seats people actually use.
Start free trial

Email me when SurveyMonkey changes price

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User Reviews

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Why use SurveyMonkey?

Most teams collect feedback. Few know what to do with it. SurveyMonkey is built to close that gap. It turns raw survey responses into patterns you can actually act on. Here's why it stands out:

  • Proven at scale. More than 260,000 organizations worldwide use SurveyMonkey, and the company has spent over 25 years in feedback collection.
  • Real, documented results. Greyhound lifted its NPS by 15 points within months, and Noom ran complex market research without sacrificing scientific rigor.
  • Covers the full feedback loop. Measure engagement, learning, benefits, and inclusion—then act on what you learn.
  • AI that speeds up analysis. It surfaces patterns faster, while the company keeps trust, privacy, and human insight at the center, backed by a public Trust Center.
  • Low-risk entry. You can get started free, so you can test real surveys before spending anything.
Try it nowView pricing

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SurveyMonkey FAQ

How much does SurveyMonkey cost?

SurveyMonkey's cheapest paid plan, Team Advantage, costs €30 per month. Paid plans range from €30 to €75 per month. Prices checked on Oct 22, 2026 from the vendor's pricing page.

Does SurveyMonkey offer a free trial or a money-back guarantee?

SurveyMonkey offers a free trial.

Has SurveyMonkey's price changed recently?

No. We have not detected a price change since we started tracking on Oct 1, 2026.

Is my survey data safe with SurveyMonkey?

SurveyMonkey publishes a public Trust Center covering privacy and responsible AI use. If you handle sensitive employee or customer data, review it before buying — it's the best place to see how your responses are protected.

Does SurveyMonkey connect to my CRM or HR tools?

Check SurveyMonkey's app or integrations pages, or ask sales, to confirm it links with the CRM or HR platform you already use.

Is the free option a real way to test it?

Yes. You can sign up, build a survey, and see results without paying. What the free tier includes and how long it lasts isn't detailed here, so check plan limits on the pricing page before you commit.

What should I check about billing before I pay?

SurveyMonkey works on subscriptions, so your cost depends on the plan you pick. Compare tiers on the pricing page, and read the billing and refund terms at checkout so you know how cancellations work upfront.

Ready to try SurveyMonkey? Check out the official site or pricing.
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