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Froged review

Every customer conversation, one inbox — omnichannel support with AI, reporting, and EU-grade security.

Froged costs from $39/mo · 4 plans

By Ciroapp Editorial Team · Updated Sep 17, 2026

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Vendor page checked Oct 13, 2026

Ciroapp score

4.1/ 5

Froged unifies email, chat, WhatsApp, SMS, voice, and video in one inbox, backed by a knowledge base, real-time reports, and certified EU security. Setup looks fast on paper, but key stats are vendor claims and add-on pricing stays hidden. Overall, it's a solid pick for SMB support teams that need compliance and a quick rollout.

Pros

Pros:All communication channels — email, live chat, WhatsApp, SMS, Facebook Messenger, voice calls, and Google Meet video — converge in one shared inbox, with full customer history visible on every conversation
Pros:EU-hosted servers in Frankfurt with GDPR compliance, encryption in transit and at rest, ISO 27001/27017/27018 certifications, and Auth0 authentication — a strong compliance posture for regulated industries
Pros:Fast rollout claims — the vendor says go-live can happen in as little as 24 hours, the Jira integration takes about 30 minutes, and support starts on day one

Cons

Cons:Pricing transparency is weak — the homepage shows no prices, add-ons like AI Agent, AI Copilot, Campaigns, and Voicecalls have no listed starting prices, and the Corporate plan requires a sales call
Cons:No spelled-out free trial length or refund policy — the site invites you to 'try it free' but terms and any money-back guarantee must be confirmed with sales
Cons:Key marketing figures (24-hour setup, 91% ticket reduction) come from Froged's own materials rather than independent testing, so treat them as vendor claims

Best for

Support and success teams handling conversations across multiple channels
Small and medium businesses that want enterprise-style tools without heavy complexity
Companies in travel and hospitality, fintech, or education

Free trial: Yes

What is Froged?

Jumping between five apps to answer one customer message wastes time and loses context. Froged puts every channel into a single inbox, so agents see the full history at a glance. Add fast setup, real-time reporting, and EU-hosted security, and you get a support stack that saves money instead of spreading it across licenses.

Froged is an omnichannel communication platform for customer service and success teams. It combines a shared inbox, AI assistance, campaign tools, a help desk with a knowledge base, and real-time reports. The company targets both small and medium businesses and enterprises, with solutions aimed at sectors like travel, fintech, and education.

It's available in English, Spanish, and Portuguese, with mobile apps for iOS and Android.

Should you choose Froged?

Quick buyer guidance before you compare plans or click through.

Choose it if

Agents who need one centralized inbox with full customer history across channels
Managers who want real-time data on agent productivity, response times, and CSAT
Teams that value a fast rollout — the vendor claims setup in under 24 hours
Organizations working across countries and time zones that need flexible scheduling groups
Buyers who prioritize certified security, including ISO 27001/27017/27018 and Auth0 authentication

Skip it if

Buyers who want clear trial or refund terms — none are spelled out on the homepage, so confirm before signing up
Teams whose current tools may not be covered; the platform's value depends on integrations, so verify your stack first
Shoppers wary of vendor claims — standout figures like 24-hour setup and the 91% ticket reduction come from Froged's own materials, not independent testing

Next steps before buying

1Check the integrations directory to make sure your current tools — CRM, Jira, and others — connect.
2Compare Froged against one or two other omnichannel platforms on your shortlist.
3Ask sales about trial terms, onboarding support, and any refund policy before you commit.
4Skim the public help docs to gauge how much setup effort your team will actually need.

Ease of use

Signals point to a quick start. The site claims setup in as little as 24 hours, a Jira integration in about 30 minutes, and support from day one. A public knowledge base and mobile apps for iOS and Android add flexibility. We haven't tested it hands-on, so treat these as vendor claims to verify in a demo.

Froged Key Features

💬 Every channel, one shared inbox

Tired of tab-hopping? Froged brings email, live chat, WhatsApp, SMS, Messenger, voice calls, and video into one shared inbox. Each conversation shows the customer's ID and full history, so nothing gets lost.

Use it whenever your team answers people across several apps — they'll work twice as fast, with no context slipping away.

✨ AI that works alongside your team

Froged blends AI with human expertise across the customer journey. AI helps your team handle routine messages faster, while agents stay in charge of conversations that need judgment. Turn to it when ticket volume climbs but hiring can't.

The result: quicker replies that still feel personal.

✨ Help Desk with a built-in knowledge base

Give agents answers at their fingertips. During live chats, they can share relevant help articles on the spot. Customers can also solve issues on their own, which cuts ticket volume — Tilopay reports a 91% drop.

Agents share articles mid-chat - Customers self-serve common questions - Fewer tickets, faster answers

📊 Real-time reports you can act on

How's your team doing right now? Reports show agent productivity, response times, and CSAT scores in real time. Managers use these numbers to spot bottlenecks early and make data-driven decisions — no waiting for month-end spreadsheets to find out what's working.

✨ Campaigns across every channel

Reach customers proactively, not just when they write in. Campaigns send messages through all your channels to drive traffic and turn clicks into purchases. Every campaign is measurable, so you can see what works and repeat it.

Great for launches, offers, and updates.

Use Cases

💬 One Inbox for Every Channel

A customer emails in the morning, then chats on WhatsApp at lunch. Your agent sees the full history in one shared inbox — no app-switching, no lost context. Expected outcome: faster replies with nothing slipping through.

📚 Reduce Tickets with Self-Service

Publish a knowledge base so customers fix simple issues alone. During live chats, agents share relevant articles in a click. Expected outcome: a lighter workload.

Tilopay, a Froged customer, reports 91% fewer support tickets.

📊 Coach Teams with Real-Time Reports

Managers track agent productivity, response times, and CSAT scores as they happen. After each conversation, send a satisfaction survey to hear it from the customer. > Tip: start with preconfigured metrics on Basic, then go deeper on Starter.

🌍 Handle Global Volume Without Chaos

Automation rules assign and tag conversations by logic and volume. Multiple business hours cover different time zones, so messages reach the right team. Expected outcome: smooth coverage as you grow, without proportional hiring.

Froged pricing

From$39/mo

4 plans
Save up to 17% with annual billing

Vendor page checked on Oct 13, 2026; confirm current prices on Froged's pricing page

View pricing page screenshot

Plan	Billed monthly	Billed annually	Includes
Basic	$39/mo	$32.50/mo $390 per year Save up to 17% with annual billing	1 seat 1 seat Collaborative inbox All channels: email, live chat, WhatsApp, SMS, Facebook Messenger, voice calls, Google Meet video Knowledge Base Preconfigured metrics
Starter	$106/mo	$106/mo $1,272 per year	Up to 3 seats Everything in Basic 3 seats total (2 more) Real-time collaboration Team performance analytics Customer Satisfaction Survey (CSAT) +2
Professional	$422/mo	$422/mo $5,064 per year	Up to 7 seats Everything in Starter 7 seats total (4 more) Groups and conversation history Conversation Routing Multiple business hours +1
Corporate	See vendor page	See vendor page	Custom seats and agents Custom agents All communication channels KB PRO Customer Portal Inbox Groups Multiple Business Hours +9

Price history

Tracking prices since Sep 7, 2026. No price change detected yet.

Pricing types: Free trial, Monthly subscription, Yearly subscription

Pricing notes

Froged offers three SMB plans — Basic ($32.50/month billed annually, $39 month-to-month), Starter ($106/month), and Professional ($422/month) — plus a custom-priced Corporate plan. Seat counts scale from 1 to 7, and AI, Campaigns, and Voicecalls add-ons unlock from the Starter plan up.

Froged's SMB plans cost between $32.50 and $422 per month across three tiers — Basic at $32.50/month billed annually ($39 month-to-month), Starter at $106/month, and Professional at $422/month — plus a custom-priced Corporate plan.

Here's what each plan includes.

Basic

Price: $39/month, or $32.50/month billed annually Best For: Small teams that want effective customer support without extras Other Features:

1 seat with a collaborative inbox
All channels: email, live chat, WhatsApp, SMS, Facebook Messenger, voice calls, and Google Meet video
Knowledge Base
Preconfigured metrics

Basic is the simplest way in. Even at entry level, you get every communication channel in one shared inbox, so it suits a solo agent or a very small team that just needs the essentials.

Starter

Price: $106/month (billed annually) Best For: Growing teams needing more advanced support options Other Features:

Everything in Basic, plus 2 more seats (3 total)
Real-time collaboration
Team performance analytics
Customer Satisfaction Survey (CSAT)
Knowledge Base PRO

Starter is the recommended mid-tier. It's the better pick once you have a small team and want to measure performance and satisfaction. It's also the starting point for add-ons like the AI Agent, AI Copilot, Campaigns, and Voicecalls.

Professional

Price: $422/month (billed annually) Best For: Businesses seeking top-tier capabilities Other Features:

Everything in Starter, plus 4 more seats (7 total)
Groups and conversation history
Conversation Routing
Multiple business hours
Inbox groups

Professional is built for larger support operations. Automatic routing and multiple business hours help teams cover different time zones smoothly. If you don't need routing or seven seats, Starter will likely do the job.

Corporate

Price: Custom — talk to sales Best For: Corporations needing customization, top-tier security, compliance, and scalability Other Features:

Custom agents
Single Sign On (SSO), APIs, webhooks, and custom attributes
Smart routing and custom analysis panels
Zapier and Jira integrations
Dedicated Customer Success Manager

Corporate targets enterprise buyers who need SSO, compliance, and a tailored setup. Pricing is quoted, so you'll need to contact sales for a number.

There's no free plan or refund policy shown on the pricing page, though the site does invite you to "try it free" through signup. Annual billing drops Basic from $39 to $32.50 per month, while Starter and Professional list the same price either way. Before committing, confirm your seat count and add-on costs, since the AI and Voicecalls extras start at Starter but don't show prices. 🚀

Cost calculator

Estimate what Froged costs for your team.

PlanSeats (users)

Billing

MonthlyAnnual

Basic allows up to 1 users: pick a larger plan for 5 users.

Estimate based on published list prices, before taxes, add-ons and discounts.

How to pay less for Froged

Pay annually: saves up to 17% compared with monthly billing.
A free trial is available: test it before you pay.
Cheaper tools in this category start at $4/mo.

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Why use Froged?

If your team answers customers across five different apps, context gets lost and costs pile up. Froged's answer is one centralized stack. Based on the company's own site, here's what stands out:

Fast onboarding. Froged claims your system can go live in as little as 24 hours, with support from day one — far faster than many traditional platforms.
Strong security credentials. Servers are hosted in the EU (Frankfurt), with GDPR compliance, encryption in transit and at rest, ISO 27001/27017/27018 certifications, and Auth0 authentication.
Consolidated costs. The platform is built to replace multiple communication licenses with one, which is where the savings come from.
Measurable results. One customer, Tilopay, reports cutting support tickets by 91% while making its support team more agile.
Room to grow. Ready-to-use response templates, automation rules for routing conversations, and a self-service knowledge base help you scale without proportional hiring.
Wide connectivity. You can connect 1,600+ apps, and the company says its Jira integration takes about 30 minutes.

The platform also holds a 4.5 rating on Capterra.

Try it now View pricing

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Froged FAQ

How much does Froged cost?

Froged's cheapest paid plan, Basic, costs $39 per month. Paid plans range from $39 to $422 per month.

Does Froged offer a free trial or a money-back guarantee?

Froged offers a free trial.

How much do you save with annual billing on Froged?

Paying annually saves up to 17% compared with monthly billing, based on Froged's list prices.

Has Froged's price changed recently?

No. We have not detected a price change since we started tracking on Sep 7, 2026.

What languages and regions does Froged support?

Froged is available in English, Spanish, and Portuguese, with mobile apps for iOS and Android. Its site serves regional audiences, and Professional plans add multiple business hours for teams working across time zones.

Where does Froged store data, and how is it secured?

Servers are hosted in Frankfurt, in the EU, supporting GDPR compliance. Data is encrypted in transit and at rest. Froged holds ISO 27001, 27017, and 27018 certifications, and Auth0 handles authentication. SSO comes on Corporate.