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Tidio

Tidio

The complete customer service stack.

#2 dans Live Chat
2 min read · Updated 11/17/2025
Tidio homepage screenshot

At a glance

Quick overview for Tidio: rating, pricing summary, key features, and highlights.

Ciroapp review

3.9
Great AI automation, difficult billing practices.

We found Tidio excels in delivering powerful AI chat automation supported by remarkably fast and expert human assistance. Overall, we must caution that frequent reports of unexpected price hikes and aggressive billing strategies significantly cloud this positive technical experience.

Pros

  • Pro:Superior and professional customer support with fast response times.
  • Pro:Easy setup process and smooth website integration.
  • Pro:Lyro AI effectively automates responses to common customer questions.
  • Pro:Reliable chat platform with a user-friendly interface.

Cons

  • Con:Reports of unexpected rate increases and unnotified plan changes.
  • Con:Concerns raised about misleading pricing and billing practices.
  • Con:Some users experienced difficulty canceling subscriptions or receiving refunds.
  • Con:Limited customization options reported for chatbot design.
Free trial
Yes — 7 days
Range: $0–$749+/monthFree plan, Free trial, Monthly subscription, Yearly subscription, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Tidio review, pricing, features, pros & cons

Is your service team constantly fighting off repetitive, time-consuming queries? Tidio shifts customer service to a new standard. It helps you boost resolution rates and team efficiency significantly.

Meet Lyro AI Agent, which resolves 67% of those basic issues, giving your human agents valuable time back. ✨

What is Tidio?

Tidio is a complete customer service stack built to optimize your support offering. It provides the most intuitive real-time Live Chat combined with a robust Help Desk. This structure helps you turn departmental chaos into streamlined efficiency.

The platform uses Lyro AI, which handles about 90% of repetitive tasks across chat, email, and social media. Tidio is built for brands that refuse to compromise on their customer experience. 💡 They aim to make your human agents more effective, not redundant.

This full suite solution integrates seamlessly with over 120 existing tools. Tidio is the #1 AI agent choice for SMBs looking for a powerful service solution.

Tidio Key Features

✨ Lyro AI: Smart Automation That Respects Your Brand

Lyro AI Agent is designed to resolve your most frequent queries easily. It takes over 67% of repetitive, time-consuming questions across chat, email, and social media. This efficiency frees up your human team significantly. Lyro handles about 90% of your repetitive tasks, giving valuable time back to your staff.

Crucially, Lyro’s responses are personalized and human-like. The AI ensures brand voice alignment, so you don’t risk your hard-won customer relationships. This sensible approach to AI improves customer interactions and is trusted to execute advanced support tasks.

✨ The Complete Service Suite: Chat and Help Desk

Tidio provides a centralized customer service stack built for optimization. You get the most intuitive, real-time Live Chat capability available. This chat helps you engage customers quickly and is proven to increase qualified leads by 25%.

The platform couples this chat with a robust Help Desk solution. This structure helps you centralize departmental chaos into streamlined efficiency. Your team gains the necessary tools to perform properly and significantly increase customer satisfaction (CSAT) levels.

✨ Dynamic Flows for Elevated Conversions

The Flows feature allows you to optimize nearly every customer interaction automatically. Flows act like your personal Sales Development Representative (SDR), guiding visitors proactively. This process helps make customers feel seen and smoothly directs them toward purchase decisions.

These high-performing flows are reported to convert up to 24% more customers. They actively streamline your operations and sales process. This product suite works behind the scenes to maximize engagement outcomes for your business.

✨ Empowering Your Human Team

Tidio guarantees that its solutions will make your real agents more effective, not redundant. The platform handles necessary support task automation and workflow organization. This frees your talent to focus on high-value work where it truly makes a difference.

The human agent solutions support real-time scalability for your operations. Your team can handle high volumes of customer inquiries efficiently without getting overwhelmed. This leads to higher support quality and a better experience for the agents themselves.

✨ Flexible Integration and Adoption

You can integrate Tidio seamlessly with over 120 existing tools. This flexibility ensures the platform fits perfectly into your existing tech workflow. You can start by adding Lyro to your current stack only, instantly raising your service standards.

For a deeper connection, the Help Desk integrates with your systems. This approach allows you to create a customer service agent that is custom-made for your specific business needs. You can integrate incrementally or choose the full suite solution for maximum operational impact.

Use Cases

🤖 Automating Answers to Repetitive Questions

Is your service team bogged down by the same queries about shipping or returns? Tidio shifts customer service by using the Lyro AI Agent to resolve these time-consuming, repetitive issues. Lyro handles up to 67% of basic queries across chat, email, and social media, giving agents valuable time back.

This frees your skilled human support staff to focus on complex, high-value work. Lyro achieves high customer satisfaction by using brand-aligned language and providing automated, yet human-like responses.

📈 Driving Sales and Lead Generation with Flows

Use automated Flows to optimize every interaction and increase your conversion rates immediately. These Flows act like a personalized Sales Development Representative (SDR) by proactively engaging customers.

Lyro AI and Live Chat work together to nurture leads during their journey, resulting in powerful financial outcomes. Users report a 25% increase in qualified leads and up to 24% more customers converted by these optimized interactions.

Tip: Optimized flows have generated over $66K in sales for users of the Lyro AI Agent.

⚙️ Streamlining Communication into a Single Help Desk

If your communication is fragmented across different channels, Tidio turns that chaos into streamlined structure. The complete customer service stack includes an intuitive real-time Live Chat combined with a robust Help Desk.

Your support team gains efficiency by centralizing all incoming inquiries, regardless of the source. This single view allows agents to put their talent where it makes the biggest difference, improving workflow organization and scalability instantly.

✅ Guaranteeing a Higher Resolution Rate

Tidio is obsessed with achieving the highest possible resolution rate. Their standard 67% rate is the highest currently available in the industry. If you need serious transformation, Tidio even guarantees results for your business.

They promise to lift your resolution rate to at least 50%. If this minimum goal is not met, Tidio offers a money-back guarantee. This commitment ensures you join the new standard in customer service without financial risk.

🔗 Integrating New AI Without Changing Platforms

You don’t have to rebuild your entire tech stack to gain superior AI capabilities. Tidio is built to integrate deeply with over 120 existing tools.

If you want to transform service without changing platforms, you can simply add Lyro to your existing tools. This instantly incorporates its complex understanding and support task automation into your daily operations. This structure makes your human agents more effective, not redundant.

Pricing Overview for Tidio

Pricing range
$0–$749+/month
Pricing types
Free plan, Free trial, Monthly subscription, Yearly subscription, Usage-based pricing

Tidio offers flexible plans starting at $0 per month, scaling up based on the level of customer service and automation you need. Paid plans start at $24.17 monthly (when billed annually), and pricing is primarily determined by your monthly usage limits.

Plans & Pricing

Free

Monthly$0
Yearly$0
50 Billable conversations/mo, 50 Lyro AI conversations (lifetime), 100 Flows visitors reached (lifetime)
  • 10 seats
  • Live chat & Ticketing
  • Copilot New
  • Website scraper
Get started

Starter

Monthly$24.17
YearlyNot explicitly stated (Price listed includes annual discount)
100 Billable conversations/mo, 50 Lyro AI Agent conversations (one-time), 100 Flows visitors reached
  • 10 seats
  • Basic analytics
  • Social media integrations
  • Email management system
Get started

Growth

MonthlyStarts at $49.17
YearlyNot explicitly stated (Price listed includes annual discount)
Starts at 250 Billable conversations/mo, 10 seats
  • Everything in Starter
  • Advanced analytics
  • Permissions
  • Live typing
  • Automatic response
  • Automatic chat assignment
Get started

Plus

MonthlyStarts at $749
YearlyNot explicitly stated (Price listed includes annual discount)
Custom Billable conversations, From 300 Lyro AI conversations, Custom Flows visitors reached
  • Everything in Growth
  • Dedicated Success Manager
  • Custom branding
  • Multiproject
  • Multilanguage
  • Departments
  • OpenAPI
Contact sales

Premium

MonthlyContact for pricing
YearlyContact for pricing
Custom Billable conversations, From 3,000 Lyro AI conversations, Custom Flows visitors reached
  • Everything in Plus
  • Guaranteed 50% Lyro AI resolution rate
  • Lyro AI as a managed service
  • Mobile SDK
  • Priority Service + Premium Support
  • Super admin role
  • Pay-per-resolution billing
Contact sales

Tidio costs between $0 and $749+ per month with 5 main plans: Free at $0/mo, Starter at $24.17/mo, Growth starting at $49.17/mo, Plus starting at $749/mo, and Premium requiring contact for pricing.

Here’s a breakdown of what each subscription offers so you can choose the best fit for your business needs.

Free

Price: $0/mo. Websites Supported: Not explicitly stated Best For: Not explicitly stated Refund Policy: Not explicitly stated Other Features:

  • 10 seats
  • 50 Billable conversations per month
  • Live chat & Ticketing
  • Your first 50 Lyro AI Agent conversations (lifetime limit)

This plan is great for testing Tidio's core features without any commitment. It’s perfect if you are just starting out and only need to handle a moderate volume of customer inquiries each month.

Starter

Price: $24.17/mo. (when billed annually) Websites Supported: Not explicitly stated Best For: Solo entrepreneurs starting with live chat and basic automation Refund Policy: Not explicitly stated Other Features:

  • 10 seats
  • 100 Billable conversations per month
  • Copilot New
  • Basic analytics
  • Social media integrations

The Starter plan gives solo business owners and small teams the essential live chat and ticketing features they need. It offers higher conversation limits than the Free tier and adds crucial tools like basic analytics.

Growth

Price: Starts at $49.17/mo. (when billed annually) Websites Supported: Not explicitly stated Best For: Optimize support operations and drive customer satisfaction Refund Policy: Not explicitly stated Other Features:

  • From 250 Billable conversations per month
  • 10 seats
  • Advanced analytics
  • Permissions and Live typing
  • Viewed pages history

If your support team is expanding, Growth is a strong choice for better operational efficiency. This plan includes advanced features to help optimize workflows and improve customer satisfaction effortlessly. 🚀

Plus

Price: Starts at $749/mo. (when billed annually) Websites Supported: Not explicitly stated Best For: Better limits, additional integrations, advanced features, and premium support Refund Policy: Not explicitly stated Other Features:

  • Custom Billable conversations and custom seats
  • Dedicated Success Manager
  • Custom branding and Multiproject
  • Multilanguage and Departments

The Plus plan is designed for larger businesses needing highly customizable support solutions and significant scale. With dedicated management and custom usage quotas, you get powerful features for complex operations.

Premium

Price: Contact for pricing Websites Supported: Not explicitly stated Best For: Automate 50% of your support volume guaranteed Refund Policy: Not explicitly stated Other Features:

  • Guaranteed 50% Lyro AI resolution rate
  • Lyro AI as a managed service
  • Mobile SDK
  • Priority Service + Premium Support

Choose Premium if you need the highest level of automated support and managed service from Tidio. This top-tier plan guarantees results and offers full enterprise-level support and integration features.

Tidio offers a completely free plan and a 7-day free trial for paid features, which doesn't require a credit card. At the end of the trial, your account automatically moves to the Free plan unless you upgrade your subscription.

User Reviews

Users predominantly praise Tidio for its exceptional customer support. Reviewers consistently describe the staff as knowledgeable, friendly, and fast-responding, often resolving complex issues quickly via live chat—many naming agents personally for providing ‘flawless’ and ‘top-notch’ service.

The platform itself is widely regarded as user-friendly and reliable, noted for its quick setup and smooth website integration. Customers highly value the Lyro AI features, particularly the ability to train the chatbot based on existing help center content.

This automation, often utilizing 'Flows,' is considered a crucial tool that acts as a 'game-changer' for small teams managing common inquiries. However, this strong positive technical feedback is tempered by serious concerns regarding pricing and billing practices.

Several users reported unexpected price increases, misleading practices, overcharging for AI features, and significant difficulties when trying to cancel or request refunds. Despite these billing issues, the core product functionality and the quality of human assistance maintain a strong overall positive impression.

🚀

What users say elsewhere

Alex M.
· Trustpilot
5.0 / 5

I had an exceptional experience with Tidio’s customer service team! They provided clear guidance and helped me choose the perfect plan that aligns with my team's needs. Their response time was incredibly fast and helpful.

Chris T.
· Trustpilot
5.0 / 5

Tidio combined with Lyro is exactly what I was looking for. Now I have an AI chatbot trained precisely on my help center content. It also allows an easy pass-off of the conversation when I need to jump in.

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Why use Tidio?

Stop settling for average results and join the new standard in customer service. Tidio is slightly obsessed with resolution rates, which is why their 67% rate is the highest in the industry. They offer serious transformation by allowing you to integrate deeply or use the full suite for maximum impact. They even guarantee results.

Here are key outcomes you can expect:

  • Achieve the highest possible resolution rate. Tidio guarantees they will lift your resolution rate to at least 50%, or you'll get your money back. ✅
  • Leverage Lyro AI, which provides human-like responses and brand voice alignment without compromising your crucial customer relationships.
  • Free your support team for high-value work. Lyro is trusted to handle support task automation and workflow organization, improving real-time scalability.
  • Optimize every interaction using Flows, which are reported to convert up to 24% more customers.
  • See significant financial returns. Users report $66K+ in sales generated by the Lyro AI Agent and a 25% increase in qualified leads with Live Chat.
  • Reach high customer satisfaction levels, with users documenting a 30% increase in CSAT and a 70% increase in self-service resolution.

If you need robust AI working seamlessly alongside a highly effective human team, Tidio is the solution. Give your customers the service they deserve and give your agents their best experience yet. Join the new standard in customer service today. Start for free. 🚀

Ready to transform your workflow with Tidio?

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Frequently Asked Questions

What is the difference between a conversation and a “Billable conversation”?

A Billable conversation is only counted toward your quota if a human agent replies to it. Interactions handled completely by Flows or the Lyro AI Agent do not count as Billable conversations. Unanswered messages from visitors are also excluded from the billable count.

How are the monthly usage quotas calculated by Tidio?

Tidio's pricing is based on three specific usage quotas that refresh monthly on paid plans. These include Billable conversations, Lyro AI conversations, and the number of Visitors reached by Flows automation.

What happens after the 7-day free trial for paid features concludes?

The 7-day trial allows you to test all paid features without needing a credit card. After the trial period ends, your account is automatically moved to the permanent Free plan unless you choose to upgrade your subscription.

Can I purchase Lyro AI Agent or Flows automation as standalone products?

Yes, Tidio lets you purchase Lyro AI Agent or Flows as separate products apart from the Customer Service suite. When you buy these components individually, you still get the basic free limit of human conversations.

Does Tidio offer a money-back guarantee or a specific refund policy?

Tidio explicitly offers a Resolution Rate Guarantee. If they do not boost your resolution rate to at least 50%, you qualify for a refund. A general money-back guarantee for user dissatisfaction is not stated.

How many seats or agent users can I include on the entry-level paid plans?

The Free, Starter, and Growth plans include a fixed limit of 10 seats for your team. Specialized solutions like the Plus plan allow you to customize and purchase a higher number of seats.

Can I install Tidio on multiple websites using a single account?

Yes, you can add Tidio to multiple sites and stores. However, note that the live chat widget will share the exact same appearance settings, DND hours, and behavior across all your connected websites.

What kind of support assistance/priority is provided at higher plan tiers?

Customers on the Plus plan receive a Dedicated Success Manager to help manage their solution. The Premium plan includes the highest tier of support, featuring Priority Service and Premium Support.

If I want to change or cancel my subscription, how does the billing cycle work?

You can upgrade or downgrade your plan whenever you choose. The change will take effect at the start of your next billing cycle, letting you finish out the current period with your existing premium features.

Does the Free plan’s Lyro AI conversation limit refresh monthly?

No. The Free plan includes 50 Lyro AI conversations and 100 Flows visitors as a one-time lifetime limit. These limits only refresh every 30 days if you upgrade to a monthly paid plan.

What specific integrations are available to connect Tidio with my other business tools?

Tidio is built to integrate with over 120 existing tools seamlessly. Specific connectors mentioned include integrations for Messenger, Instagram, WhatsApp, and general Email management systems.

What measures are in place regarding data security and privacy?

Tidio broadly lists 'Data security & privacy' as a core benefit of the platform and a reason to choose their new standard. Specific compliance details or security protocols are not explicitly detailed in the site information.

Which plans include support for multiple languages?

Multilanguage functionality is not standard across all plans. This advanced requirement is listed as a feature included within the Plus and Premium plan tiers.

Who is the Growth plan designed for?

The Growth plan starts at 250 Billable conversations and is aimed at expanding support teams. It includes advanced features like predictive typing, advanced analytics, and automatic chat assignment to optimize operations.

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