Froged vs JivoChat
Froged and JivoChat both offer unified omnichannel communication hubs. This comparison contrasts reliability and security against low-cost flexibility. Froged is designed for secure, rapid scaling operations. JivoChat offers extreme value but suffers overwhelming reports of technical failure and poor support.
Feature-rich omnichannel with contractual risk concern.
We assess Froged as a powerful omnichannel platform that excels at centralizing communication and boosting agent productivity with its comprehensive feature set and rapid 24-hour integration capability. Overall, while the core technology is highly praised and robust, we urge caution due to reported serious ethical contract and account management issues affecting long-term users.
Pros
- All-in-one omnichannel solution centralizing communication across platforms.
- Ultra-fast integration and rapid setup (can be live in under 24 hours).
- Customer success team is often described as responsive, fast, and professional.
- Powerful segmentation and behavior marketing automation tools are included.
Cons
- Major risks associated with contractual disputes, including reported full account blockage over add-on payments.
- UI is criticized for distracting elements like constant pop-ups that interrupt workflows.
- Pricing scales quickly based on limited seat count, increasing significantly for small team growth.
- Advanced features (AI/Voicecalls) require additional, significant monthly add-on costs.
Reliability and support are critical failures.
We recognize JivoChat offers a powerful promise: consolidating omnichannel communication, live chat, and social messengers into one integrated hub. However, we cannot overlook the consistent and critical reports concerning software reliability, poor customer support, and abrupt, aggressive pricing changes. Overall, while the feature set is comprehensive, the documented operational failures and severe trust issues mean we strongly recommend caution before committing significant resources.
Pros
- Simple and fast implementation, ready to start in minutes.
- Effective unified platform for various social media messengers.
- Comprehensive features available (Telephony, AI, advanced APIs).
- Offers a generous permanent Free Plan supporting up to five agents.
Cons
- Major reliability problems (app syncing failures, lost customer chats, connection drops).
- Extremely poor customer support described as non-responsive and unhelpful.
- Frequent reports of unjustified, high price increases for existing customers.
- Strict No Refund policy and zero pro-rated credits, regardless of service issues.
AboutFroged
FROGED is a complete communication stack built for the future. It is an omnichannel platform designed for customer service, allowing you to manage all channels in one place—not twenty. This solution is specifically made for modern businesses that want to scale and improve efficiency. FROGED combines the benefits of robust AI technology with necessary human expertise to drive growth throughout the customer journey. You get corporate technology available for businesses of all sizes 💡.
AboutJivoChat
JivoChat is a comprehensive communication hub trusted by over 200,000 businesses globally. This platform is designed for organizations seeking to centralize all customer interactions into a single, efficient application. Your team gains the toolkit required to provide fast and helpful responses, regardless of how the customer reaches out. 💡
It’s built to ensure operators can combine all incoming messages from various sources into one clean stream. This approach maintains high quality service by letting your team communicate effectively from one simple interface.
Highlights
Feature Comparison
Features Overview
We highlight the main differences and pick a winner for each feature.
Reliability & Trust
Froged is reliable and support is quick and responsive. JivoChat suffers from chronic system failures and lost chats.
Users praise Froged's customer success team as fast, professional, and readily available. Froged generally maintains high technical performance. JivoChat reviews highlight severe reliability issues impacting daily operations. Users constantly report lost customer messages and application syncing failures. Avoid JivoChat if operational consistency is crucial for your business.
Security & Compliance
Froged offers advanced GDPR compliance and EU hosting. JivoChat focuses mainly on operational account security.
Froged provides professional compliance, hosting data in Frankfurt, EU, and is fully GDPR compliant. They also hold multiple ISO security certifications (27001, etc.). JivoChat uses internal methods to prevent staff from needing social media passwords. This protects company accounts but offers no external compliance guarantees. Froged is the clear choice for sophisticated security requirements.
Pricing & Agent Scaling
JivoChat uses affordable per-agent pricing starting at $28/mo. Froged uses expensive fixed seat packages.
JivoChat is highly budget-friendly, offering a generous permanent Free plan for five agents. Paid plans scale linearly and cheaply per agent. Froged sells fixed seat bundles (1, 3, or 7 seats) with significant mandatory jumps in cost. Scaling even a small team on Froged becomes expensive rapidly. JivoChat allows precise control over agent count and better cost management.
AI & Feature Add-ons
JivoChat's AI Assistant is cheaper and more accessible. Froged's AI and voice modules are expensive add-ons.
JivoChat makes core features accessible; the AI Assistant add-on costs only $13 per month. Froged’s advanced tools, like AI Agent and AI Copilot, are separate add-ons. These Froged add-ons start around €43 per month, significantly increasing overall costs. Voice calls are also a costly add-on for Froged (€99/month), while JivoChat includes Telephony Plus in paid tiers.
Integration Ecosystem
Froged integrates with 1,600+ external tools and offers deeper connectivity. JivoChat relies on 50 ready API solutions.
Froged boasts seamless connectivity with over 1,600 external applications via instant integration features. Complex setups, like Jira integration, can be live within minutes using Froged. JivoChat provides developer access via Web API and relies on only 50 pre-built solutions. For companies needing broad, deep CRM and app connection, Froged is superior.
Setup Process
Froged guarantees rapid, comprehensive integration in under 24 hours. JivoChat is also quick to implement in minutes.
Froged specializes in ultra-fast integration, promising complex systems can be live in one day. This minimizes downtime risk for large-scale migrations. JivoChat is praised for its simplicity, allowing basic configuration and use within minutes. For extensive, enterprise-grade setups, the speed guarantee of Froged is highly valuable. Small businesses might appreciate the instant gratification of JivoChat deployment.
Support Quality
Froged provides professional, responsive support when needed. JivoChat's support is widely described as non-responsive and terrible.
Froged users consistently praise the fast, effective, and professional customer service experience. This offers essential peace of mind. JivoChat receives universally negative feedback on support quality. Users report repeatedly needing to re-explain issues due to poor internal communication. The support experience alone is a major reason to choose Froged over JivoChat.
Refund Policy
Neither platform offers refunds; JivoChat has strict non-refund policies despite service issues.
Froged does not explicitly offer a money-back guarantee or refund policy. JivoChat is known for a strict No Refund policy, even when service suffers critical failures. This lack of financial accountability is a significant risk with JivoChat. Potential users should be highly cautious when paying in advance for either Froged or JivoChat.
Our Verdict
This comparison is easier than most: Froged is the safe, professional choice, while JivoChat poses a severe operational risk. If consistency and reliability matter at all, choose Froged without question. JivoChat’s low rating reflects critical failures like lost customer conversations and non-existent support. Froged’s superpower is robust security coupled with immediate scalability and deep integration capabilities. Froged secures your data with EU hosting and GDPR compliance, essential for larger businesses. They also guarantee ultra-fast setup, getting complex systems live in under 24 hours. The Froged customer support team is consistently lauded as professional and responsive. JivoChat’s strength is its extreme affordability, driven by a permanent Free plan for five agents. Their per-agent pricing remains cheap as you scale your team. JivoChat is excellent for small teams focusing heavily on integrating Instagram, Telegram, and other social messengers cheaply. The deciding factor is trust. While Froged has some pricing complexity (expensive add-ons, fixed seats), their software works reliably. You risk losing paying customers due to lost chats and app failures if you choose JivoChat. Choose Froged if you value operational stability, security, and responsive support. Pick JivoChat only if you are a cash-strapped startup willing to tolerate major technical risks for a free plan.
Frequently Asked Questions
Which is better for small teams: Froged or JivoChat?
JivoChat is better if the budget is minimal because it offers a permanent Free plan for five agents. However, Froged offers much better reliability and customer support. Choose Froged if you require consistent technical performance and fewer worries.
Does Froged offer a permanent Free plan like JivoChat?
No, Froged only provides a 7-day free trial on its paid plans. JivoChat provides a robust, permanent Free plan supporting up to five agents. Froged pricing quickly moves into expensive fixed seat packages.
Which tool is more secure and GDPR compliant?
Froged is significantly more secure and compliant than JivoChat. Froged hosts data in the EU, guarantees GDPR adherence, and holds ISO 27001 certifications. JivoChat security details are not specified for external compliance.
Is JivoChat's per-agent pricing cheaper than Froged?
Yes, JivoChat scales affordably per agent, starting at just $28/month (annual). Froged uses limited seat tiers (e.g., 3 seats then 7 seats). Froged costs escalate rapidly for growing teams of 4–6 agents.
Which has better integrations: Froged or JivoChat?
Froged is superior, connecting to over 1,600 applications via seamless integrations. Setting up complex tools like Jira takes only minutes. JivoChat offers a Web API and about 50 ready-made integration solutions for common CRMs.
Why are there such huge differences in user reviews for Froged and JivoChat?
Froged reviews are positive about the product and support quality despite pricing complaints. JivoChat’s low rating reflects critical failures like lost chats, system unreliability, and non-existent customer support. JivoChat presents high operational risk.
Ready to Choose?
Both tools have their strengths. Choose based on your specific needs.