Froged vs JivoChat
Features, use cases, pros and cons, and pricing side by side — and which one to pick.
Best for: Support and success teams handling conversations across multiple channels, Small and medium businesses that want enterprise-style tools without heavy complexity
Read the full Froged reviewBest for: Small and mid-sized e-commerce stores that want to answer pre-sales questions from site chat and messengers in one inbox, Lean support teams (up to a few dozen agents) replacing separate chat, messenger, and email tools with a single operator interface
Read the full JivoChat reviewCommission may apply at no extra cost
Froged vs JivoChat: features compared
Compare key features side by side
Feature Comparison Summary
Which should you choose?
Choose Froged if
- You need chat, email, WhatsApp, voice, and video in one shared inbox
- You must meet GDPR or EU data-hosting requirements
- You want transparent plans, real-time reports, and 1,600+ integrations
Choose JivoChat if
- You prefer usage-based billing over fixed monthly seats
Froged vs JivoChat: pros and cons
Froged
Froged unifies email, chat, WhatsApp, SMS, voice, and video in one inbox, backed by a knowledge base, real-time reports, and certified EU security. Setup looks fast on paper, but key stats are vendor claims and add-on pricing stays hidden. Overall, it's a solid pick for SMB support teams that need compliance and a quick rollout.
Pros
- All communication channels — email, live chat, WhatsApp, SMS, Facebook Messenger, voice calls, and Google Meet video — converge in one shared inbox, with full customer history visible on every conversation
- EU-hosted servers in Frankfurt with GDPR compliance, encryption in transit and at rest, ISO 27001/27017/27018 certifications, and Auth0 authentication — a strong compliance posture for regulated industries
- Fast rollout claims — the vendor says go-live can happen in as little as 24 hours, the Jira integration takes about 30 minutes, and support starts on day one
Cons
- Pricing transparency is weak — the homepage shows no prices, add-ons like AI Agent, AI Copilot, Campaigns, and Voicecalls have no listed starting prices, and the Corporate plan requires a sales call
- No spelled-out free trial length or refund policy — the site invites you to 'try it free' but terms and any money-back guarantee must be confirmed with sales
- Key marketing figures (24-hour setup, 91% ticket reduction) come from Froged's own materials rather than independent testing, so treat them as vendor claims
JivoChat
JivoChat pulls website chat, WhatsApp, Telegram, email, and phone calls into one operator window, and plans start at just $1 per month with a free tier. Advanced routing and analytics trail bigger enterprise suites, and third-party reviews are scarce. Overall, it's a smart pick for small teams that want one inbox without enterprise costs.
Pros
- Genuinely multi-channel — website chat, messengers like WhatsApp and Telegram, email, and phone calls converge into one operator stream, so agents never switch tools mid-shift
- Very low entry cost — plans start at $1/month with a free plan available, making it one of the most accessible live chat platforms for very small teams
- Proactive chat invitations and pre-typed message visibility help agents engage visitors earlier and answer faster, which matters for conversion-focused sites
Cons
- Advanced features such as deep CRM integrations, sophisticated routing rules, and extensive analytics are thinner than in enterprise omnichannel suites, so larger organizations may outgrow it
- The very wide pricing range ($1 up to $2,104/month) reflects usage-based components, so costs can be unpredictable as conversation volume grows
- Third-party review coverage is limited on major platforms, making it harder to verify long-term reliability and support quality before committing
Froged and JivoChat in detail
Froged
Froged is an omnichannel communication platform for customer service and success teams. It combines a shared inbox, AI assistance, campaign tools, a help desk with a knowledge base, and real-time reports. The company targets both small and medium businesses and enterprises, with solutions aimed at sectors like travel, fintech, and education. It's available in English, Spanish, and Portuguese, with mobile apps for iOS and Android.
Standout features
- Every channel, one shared inbox
- AI that works alongside your team
- Help Desk with a built-in knowledge base
- Real-time reports you can act on
- Campaigns across every channel
Use cases
- One Inbox for Every Channel
- Reduce Tickets with Self-Service
- Coach Teams with Real-Time Reports
- Handle Global Volume Without Chaos
JivoChat
JivoChat is a customer communication hub that combines live chat on your website and mobile app with popular messaging apps, email, social channels, and telephony into one unified workspace. Operators see a single stream of incoming conversations, can respond from any channel without switching tools, and use built-in features like proactive chat invitations, canned responses, and agent availability controls to keep response times short.
Standout features
- Unified multi-channel inbox
- Live chat widget for websites and apps
- Operator tools for fast responses
- Telephony and callbacks
Use cases
- E-commerce pre-sales support
- Small-team customer support
- Service businesses handling calls and chats together
Pricing compared
List prices from each vendor's pricing page, before taxes and add-ons. Costs are per month.
| Pricing compared | Froged | JivoChat |
|---|---|---|
| From (cheapest paid plan) | $39/mo Basic | $4/mo Telephony Plus add-on |
| Free plan | No | Yes Online chat for websites, integration with Telegram/Facebook/Instagram/Viber, callback feature, offline forms, and desktop/mobile/browser apps |
| Free trial | Yes | Not stated |
| Money-back guarantee | Not stated | Not stated |
| Annual billing savings | Up to 17% | — |
| Pricing model | Flat price | Per-user and flat plans |
| Cost for 1 user | $32.50/mo Basic plan, billed annually | FreeCheaper FREE Free plan, billed annually |
| Cost for 5 users | $422/mo Professional plan, billed annually | $140/moCheaper BASE Basic plan, billed annually |
| Cost for 10 users | — | $280/mo BASE Basic plan, billed annually |
| Cost for 25 users | — | $700/mo BASE Basic plan, billed annually |
| Plans | 4 | 10 |
| Prices checked | Vendor page checked Oct 13, 2026 | Checked Oct 13, 2026 |
| Price history | Tracking prices since Sep 7, 2026. No price change detected yet. | Tracking prices since Oct 1, 2026. No price change detected yet. |
- Cheapest plan that fits each team size. Per-user plans are multiplied by the number of users (respecting stated minimums and seat packs). Plans that include some users cost their base price plus the extra-user price for each user beyond those included. Flat-priced plans with no stated user limit are counted as one licence per user.
Cheaper for your team size
For 5 users (billed annually), JivoChat costs $140/mo vs Froged at $422/mo.
- JivoChat is cheaper at every team size we checked (1 to 25 users).
- For 1 user (billed annually), JivoChat costs $0/mo vs Froged at $32.50/mo.
- Only JivoChat has a free plan.
Computed from published list prices on the dates shown. Excludes taxes, add-ons and promotions.
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Frequently Asked Questions
Is Froged secure enough for EU data rules?
Yes. Froged hosts data in Frankfurt, complies with GDPR, encrypts data in transit and at rest, and holds ISO 27001, 27017, and 27018 certifications. JivoChat's security details aren't documented here.