Visit Website See Pricing
CCiroapp
Start free
JivoChat

JivoChat review

One inbox for every customer conversation — live chat, messengers, email, and phone in a single operator interface.

JivoChat costs from $4/mo · 10 plans · Free plan available · prices checked Oct 13, 2026

By Ciroapp Editorial Team · Updated Sep 17, 2026
Visit WebsiteSee Pricing

Commission may apply at no extra cost

JivoChat homepage screenshot

At a glance

Quick overview for JivoChat: rating, pricing summary, key features, and highlights.
Pricing verified Oct 13, 2026

Ciroapp score

3.9/ 5

JivoChat pulls website chat, WhatsApp, Telegram, email, and phone calls into one operator window, and plans start at just $1 per month with a free tier. Advanced routing and analytics trail bigger enterprise suites, and third-party reviews are scarce. Overall, it's a smart pick for small teams that want one inbox without enterprise costs.

Pros

  • Pros:Genuinely multi-channel — website chat, messengers like WhatsApp and Telegram, email, and phone calls converge into one operator stream, so agents never switch tools mid-shift
  • Pros:Very low entry cost — plans start at $1/month with a free plan available, making it one of the most accessible live chat platforms for very small teams
  • Pros:Proactive chat invitations and pre-typed message visibility help agents engage visitors earlier and answer faster, which matters for conversion-focused sites

Cons

  • Cons:Advanced features such as deep CRM integrations, sophisticated routing rules, and extensive analytics are thinner than in enterprise omnichannel suites, so larger organizations may outgrow it
  • Cons:The very wide pricing range ($1 up to $2,104/month) reflects usage-based components, so costs can be unpredictable as conversation volume grows
  • Cons:Third-party review coverage is limited on major platforms, making it harder to verify long-term reliability and support quality before committing
Best for
  • Small and mid-sized e-commerce stores that want to answer pre-sales questions from site chat and messengers in one inbox
  • Lean support teams (up to a few dozen agents) replacing separate chat, messenger, and email tools with a single operator interface
  • Service businesses — clinics, agencies, local providers — that juggle phone calls and text inquiries simultaneously
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.

What is JivoChat?

JivoChat is a live chat and customer communication platform positioned as an all-in-one hub for teams that handle inquiries from multiple channels. Rather than forcing agents to jump between a website chat widget, WhatsApp, Telegram, email, and phone tools, it funnels every incoming message into a single operator interface. The company reports that more than 200,000 businesses use the platform, spanning small online shops to larger support organizations.

JivoChat is a customer communication hub that combines live chat on your website and mobile app with popular messaging apps, email, social channels, and telephony into one unified workspace. Operators see a single stream of incoming conversations, can respond from any channel without switching tools, and use built-in features like proactive chat invitations, canned responses, and agent availability controls to keep response times short.

Should you choose JivoChat?

Quick buyer guidance before you compare plans or click through.

Choose it if

  • Small and mid-sized e-commerce stores that want to answer pre-sales questions from site chat and messengers in one inbox
  • Lean support teams (up to a few dozen agents) replacing separate chat, messenger, and email tools with a single operator interface
  • Service businesses — clinics, agencies, local providers — that juggle phone calls and text inquiries simultaneously
  • Budget-sensitive startups that need a functional live chat widget without an upfront subscription commitment

Skip it if

  • Enterprises needing deep CRM integration, complex routing rules, or advanced contact-center analytics — larger omnichannel suites fit better
  • Teams that require predictable flat-rate billing at high volume, since usage-based pricing can make monthly costs fluctuate
  • Organizations that depend on extensive verified third-party reviews before adopting a vendor, given limited review coverage on major platforms

Next steps before buying

  1. 1Sign up for the free plan on jivochat.com to test the operator interface with no financial commitment
  2. 2Install the chat widget on your website or mobile app and confirm it renders correctly on your key landing and product pages
  3. 3Connect your messengers (WhatsApp, Telegram) and email accounts so all channels flow into the unified inbox
  4. 4Set up canned responses and department routing for your most common inquiries, then assign agents and availability schedules
  5. 5Monitor response times and channel volume for a few weeks, then compare paid tiers against your usage before upgrading

JivoChat Key Features

✨ Unified multi-channel inbox

JivoChat's core capability is combining messages from website live chat, messengers such as WhatsApp and Telegram, email, social platforms, and phone calls into one clean operator stream. Agents handle every conversation from a single interface, which eliminates tab-switching and reduces the chance that a customer inquiry goes unanswered.

✨ Live chat widget for websites and apps

The platform provides a chat widget that can be embedded on a website or inside a mobile app. Visitors can start a conversation instantly, and operators can proactively invite them to chat based on behavior, helping turn browsing sessions into sales conversations.

✨ Operator tools for fast responses

Agents get tooling designed for speed: canned responses for common questions, the ability to see what a visitor typed before sending, department routing so inquiries reach the right team, and status controls that manage agent availability across channels.

✨ Telephony and callbacks

Beyond text channels, JivoChat includes phone capabilities so voice contact can be handled within the same hub. Customers who prefer calling can request callbacks, and agents keep the full conversation history in one place alongside chats and emails.

Use Cases

💡 E-commerce pre-sales support

Online stores use JivoChat's website widget to answer product and shipping questions at the moment of purchase decision. Proactive invitations let agents reach visitors who are hesitating at the cart, and because messengers are unified into the same inbox, a shopper who switches from site chat to WhatsApp stays in the same conversation thread.

💡 Small-team customer support

A support team of a few agents can replace a patchwork of separate messenger apps, email inboxes, and chat tools with one operator interface. Department routing sends billing questions to one group and technical issues to another, while canned responses keep answers consistent and fast for recurring questions.

💡 Service businesses handling calls and chats together

Agencies, clinics, and local service providers often receive inquiries by phone and text simultaneously. With telephony and messaging in the same hub, a receptionist or duty agent can answer a call, send a follow-up message, and see prior chat history without switching applications, so no lead slips through.

JivoChat pricing

From$4/mo

  • From the vendor's pricing page, checked Oct 13, 2026
  • 10 plans
  • Free plan available

Prices checked on Oct 13, 2026 from JivoChat's pricing page

JivoChat pricing page screenshotView pricing page screenshot
PlanBilled monthlyBilled annuallyIncludes
VIP Enterprise
per user
—
$56/mo
$672 per year
Includes all Professional features plus Mobile SDK, Chat routing, Video call module, and Chat API; 14-day trial available
PRO Professional
per user
—
$42/mo
$504 per year
Includes all Basic features plus Telephony Plus module, WhatsApp integration, voice messages on Telegram/Instagram/Facebook, chatbot integration, and Chat rescue; 14-day trial available
BASE Basic
per user
—
$28/mo
$336 per year
Includes all free features plus proactive invitations, pre-chat buttons, real-time visitor monitoring, ready answers with automatic assistant, anti-spam protection, and JivoChat CRM
FREE Free
Free
—
Online chat for websites, integration with Telegram/Facebook/Instagram/Viber, callback feature, offline forms, and desktop/mobile/browser apps
WhatsApp add-on
—
$27/mo
$324 per year
Connect WhatsApp to JivoChat directly
Jivo Marketing add-on
$6/mo
—
Marketing tools for traffic and targeted leads
AI Assistant add-on
$13/mo
—
Integrated OpenAI technology to help support teams write faster
Telephony Plus add-on
$4/mo
—
Connect a single number, manage calls, monitor voice communications quality
Videocalls add-on
per user
$23/mo
—
Video calls right in the chat
AI Agent add-on
per user
—
$69/mo
$828 per year
Resolve up to 80% of conversations automatically

Price history

Tracking prices since Oct 1, 2026. No price change detected yet.

Pricing types: Free plan, Monthly subscription, Usage-based pricing

Pricing notes

Plans from $1/month

JivoChat pricing: Plans from $1/month Plans range: $1–$2104/month Billing options: Free plan, Monthly subscription, Usage-based pricing

Cost calculator

Estimate what JivoChat costs for your team.

Billing

VIP Enterprise has no published price for this billing cycle.

VIP Enterprise is priced per user: price × 5 seats. Estimate based on published list prices, before taxes, add-ons and discounts.

How to pay less for JivoChat

  • Start on the free plan and upgrade only when you hit its limits.
  • Some plans are priced per user: only pay for seats people actually use.
Visit JivoChat

Email me when JivoChat changes price

One email when we detect a price change on the vendor's pricing page. No newsletter, no deals. Unsubscribe in one click.

User Reviews

No reviews yet.

Write a Review

Write a Review for JivoChat
0/100 characters
0/2000 characters

Why use JivoChat?

Teams lose time and drop messages when every channel lives in a separate tool. JivoChat addresses that by consolidating conversations into one interface, so an agent who finishes a website chat can immediately pick up a WhatsApp inquiry without changing applications.

For businesses, this means faster replies, fewer missed customer messages, and a clearer picture of who is contacting you and through which channel — which directly affects conversion rates for sales-driven sites and satisfaction scores for support teams.

Try it nowView pricing

JivoChat alternatives

Other tools in the Live Chat category

View all Live Chat tools
Gist

Gist

Live Chat3.9/5

Gist is an ecosystem designed specifically to improve your customer service and prospect engagement efforts. Users recognize it as a comprehensive tool that streamlines communication efficiently. You won't need to be a programmer to get started, either. One user noted that installing the key features, like live chat, was very easy to set up without technical help. It’s built to be accessible, helping any serious business owner manage conversations better.

Read full reviewJivoChat vs Gist
LiveChat

LiveChat

Live Chat3.9/5

LiveChat® is intuitive customer service software built to help teams chat with visitors. It’s quick to set up and easy to use, trusted by 35,000+ companies to boost sales and support, with a free 14-day trial (no credit card required).

Read full reviewJivoChat vs LiveChat
Ruby

Ruby

Live Chat3.9/5

Ruby provides expert live receptionist services, focusing on meaningful human connections. They are purpose-built for small businesses that deeply value personalized, professional communication. Relying on highly trained people—not just automated machines—Ruby ensures every caller experiences professional, friendly interaction. Its effectiveness is proven by the fact that they handle over 1.1 million conversations monthly for busy professionals. This comprehensive administration of service solves problems quickly and handles questions effectively, often with genuine delight.

Read full reviewJivoChat vs Ruby
Froged

Froged

Live Chat4.1/5

FROGED is a complete communication stack built for the future. It is an omnichannel platform designed for customer service, allowing you to manage all channels in one place—not twenty. This solution is specifically made for modern businesses that want to scale and improve efficiency. FROGED combines the benefits of robust AI technology with necessary human expertise to drive growth throughout the customer journey. You get corporate technology available for businesses of all sizes 💡.

Read full reviewJivoChat vs Froged
T

Tidio

Live Chat3.7/5

What is it? A complete customer service stack in one platform. Tidio blends Lyro AI Agent with a Help Desk and real-time Live Chat, plus Flows to streamline conversations. It's built for brands and service teams who want AI to augment humans, not replace them. The system supports 120+ tool integrations and a full-suite approach to service.

Read full review
Cheapest Live Chat software for 1 to 25 users

JivoChat FAQ

How much does JivoChat cost?

JivoChat's cheapest paid plan, Telephony Plus add-on, costs $4 per month. Paid plans range from $4 to $69 per month. Prices checked on Oct 13, 2026 from the vendor's pricing page.

Does JivoChat have a free plan?

Yes. JivoChat has a free plan (FREE Free); paid plans start at $4 per month.

Has JivoChat's price changed recently?

No. We have not detected a price change since we started tracking on Oct 1, 2026.

Which channels does JivoChat support in one interface?

JivoChat combines website live chat, popular messengers (such as WhatsApp and Telegram), email, social channels, and phone calls into a single operator stream. Agents answer every conversation from one application and keep the full history in one place, regardless of which channel the customer used.

Is JivoChat suitable for a very small team or a single-person business?

Yes. The free plan and the $1/month entry tier make it viable for solo operators and two- or three-person teams. The unified inbox is designed so even one agent can cover chat, messengers, and callbacks without juggling separate apps, and department routing becomes useful as the team grows.

Ready to try JivoChat? Check out the official site or pricing.
Visit Website See Pricing

Are you JivoChat? Claim this listing · Get the badge