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JivoChat

JivoChat

The unified platform for seamless customer connection.

#6 dans Live Chat
2 min read · Updated 10/6/2025
JivoChat homepage screenshot

At a glance

Quick overview for JivoChat: rating, pricing summary, key features, and highlights.

Ciroapp review

2.1
Reliability and support are critical failures.

We recognize JivoChat offers a powerful promise: consolidating omnichannel communication, live chat, and social messengers into one integrated hub. However, we cannot overlook the consistent and critical reports concerning software reliability, poor customer support, and abrupt, aggressive pricing changes. Overall, while the feature set is comprehensive, the documented operational failures and severe trust issues mean we strongly recommend caution before committing significant resources.

Pros

  • Pro:Simple and fast implementation, ready to start in minutes.
  • Pro:Effective unified platform for various social media messengers.
  • Pro:Comprehensive features available (Telephony, AI, advanced APIs).
  • Pro:Offers a generous permanent Free Plan supporting up to five agents.

Cons

  • Con:Major reliability problems (app syncing failures, lost customer chats, connection drops).
  • Con:Extremely poor customer support described as non-responsive and unhelpful.
  • Con:Frequent reports of unjustified, high price increases for existing customers.
  • Con:Strict No Refund policy and zero pro-rated credits, regardless of service issues.
Free trial
Yes — 14 days
Range: $0 - $56/agent/month (billed annually)Free plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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JivoChat review, pricing, features, pros & cons

Are you struggling to manage client messages scattered across live chat, social media, and messengers? Allowing communication channels to operate separately often leads to missed opportunities and slow response times. ✨

JivoChat addresses this chaos by bringing all contact channels—live chat, social media, messengers, and phone calls—into one unified application. This helps you engage with clients using their preferred method while centralizing control.

What is JivoChat?

JivoChat is a comprehensive communication hub trusted by over 200,000 businesses globally. This platform is designed for organizations seeking to centralize all customer interactions into a single, efficient application. Your team gains the toolkit required to provide fast and helpful responses, regardless of how the customer reaches out. 💡

It’s built to ensure operators can combine all incoming messages from various sources into one clean stream. This approach maintains high quality service by letting your team communicate effectively from one simple interface.

JivoChat Key Features

💡 The Unified Communication Hub

Stop scattering client messages across different applications. JivoChat brings all contact channels into one central, efficient platform. This single application approach manages the complexity of diverse communication streams.

Your team handles live chat, messengers, social media, and phone calls from this centralized view. You can integrate channels like Telegram, Facebook, Instagram, and Viber. This means you keep all client interactions organized easily.

This system ensures you never miss a message, regardless of how the customer prefers to reach out. It lets you engage quickly and effectively using their chosen method. Your operators gain a clean, central dashboard for consistent, high-quality service.

✨ Boosting Operator Efficiency

Your support team can handle substantially more inquiries using chat communication. This strategic focus on maximizing performance drives high efficiency upwards. Fewer operators can manage a significantly larger workload than traditional voice support.

Operators communicate with multiple clients at once through the chat interface. Each agent is capable of managing up to five independent chat conversations simultaneously. This offers a powerful increase in capacity compared to handling only one voice call interaction at a time.

Ultimately, you improve your team's overall productivity without sacrificing essential service quality. This high efficiency helps reduce crucial response times and increases the total client capacity your business can manage during peak flow.

✨ Smart Chatbots and Automation

Automate routine tasks effortlessly by implementing smart JivoChat chatbots. Let the technology handle common frequently asked questions (FAQs). This reserves human talent to focus specifically on complex customer needs.

These chatbots integrate seamlessly across your website, messengers, and social media channels. They are designed to automatically resolve a large percentage of easy requests. Teams can also use the Automatic Assistant feature for implementing ready, standardized answers quickly.

Automation ensures immediate responses are available even outside typical business hours. Using bots prevents missed opportunities while guaranteeing fast feedback. Businesses often see increased lead conversion because immediate answers are always accessible to potential clients.

✨ Secure Account Control and Data Safety

Protect your valuable business accounts and secure important client data effectively. JivoChat enables staff correspondence without exposing crucial passwords or platform access details. This secure, layered approach minimizes the risks of data breaches or loss of ownership.

Staff members communicate with clients only through the secure JivoChat application itself. They never require or gain access to the actual login credentials for shared social media platforms. This prevents unauthorized access or issues if an employee leaves the company.

Client data is stored safely within JivoChat, never on uncontrolled personal staff devices. You maintain full ownership of your accounts and control the quality of service by monitoring all saved correspondence and dialogues.

📈 Data-Driven Workflow Optimization

Gain clear visibility into your sales pipeline and team performance immediately. Access detailed statistics and analytics for every critical customer touchpoint. This focused data helps you execute intelligent workflow decisions quickly.

The platform provides comprehensive tools to monitor key performance indicators (KPIs) for your entire team. You can easily review operator activity, working hours, and average response times. You should also analyze reliable lead sources to determine which channels are most effective for attracting business.

Use these crucial insights to identify and fix weak spots in your sales funnels. By observing where inquiries originate and how efficiently they are processed, you can optimize your entire workflow for consistent, demonstrable sales growth.

Use Cases

💬 Centralizing All Customer Channels

Many businesses struggle when client messages are scattered widely. You might miss important opportunities if messages arrive across live chat, social media, and various messengers.

JivoChat fixes this fragmentation. It unifies all incoming contacts—from web chat to phone calls, Instagram, and Telegram—into one clean application. Operators handle every inquiry from a single interface, ensuring no contact is missed and response times stay fast.

🚀 Maximizing Live Operator Efficiency

Traditional voice calls allow your team to help only one client at a time. This limits how many interactions your staff can handle during peak hours.

JivoChat significantly increases operator load capacity. Team members can actively communicate with up to five clients simultaneously using the chat application. This parallelism boosts overall throughput and allows your existing staff to process far more requests quickly.

🔒 Securing Social Media Account Access

Sharing social media passwords with multiple staff members creates significant security risks. If an employee leaves, losing access or control over your digital assets can be a major concern.

JivoChat protects your accounts by acting as a secure intermediary. Staff members communicate with clients only through the JivoChat app. This means your team handles correspondence without ever needing to know the actual corporate account passwords.

🤖 Automating First-Line Support

Your support team often spends valuable time answering the same basic questions daily. Resolving these simple queries prevents them from focusing on more detailed customer needs.

You can implement JivoChat chatbots across your website and messengers. These bots automatically resolve a large percentage of easy, frequently asked questions. This powerful automation frees your live operators to focus only on complex, higher-value customer needs.

Tip: Businesses using chatbots have seen automatic request resolution increase to 90%.

📈 Optimizing Sales Funnels with Data

If you don't track channel performance, it’s hard to know where to invest your energy. Finding the weak spots in your sales pipeline is crucial for sustainable growth.

JivoChat provides detailed statistics and analytics for every stage of your sales funnel. You can actively monitor operator activity, including response time and working hours, for KPI analysis. You also review reliable lead sources to understand which channels are the most effective for driving reliable growth.

👋 Converting Website Visitors Proactively (Basic Plan)

It’s easy for potential customers to visit your site and leave without initiating contact. Missed leads often result from passive customer service approaches.

JivoChat offers tools to actively engage these visitors. Your team can utilize proactive invitations and monitor visitor activity in real-time. This active approach allows your team to initiate conversations, which helps secure conversions before the visitor navigates away.

Pricing Overview for JivoChat

Pricing range
$0 - $56/agent/month (billed annually)
Pricing types
Free plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing

JivoChat uses a per-agent, per-month pricing model across its four main plans, including a permanent Free tier. Paid tiers range from $28 to $56 per agent when billed annually, offering significant savings over the standard monthly rates.

Plans & Pricing

Free

Monthly0
Yearly0
Includes 5 agents, chat history stored for 2 months
  • Online chat for websites
  • Integration with Telegram, Facebook, Instagram, Viber
  • Callback feature and Offline forms
  • Applications for Desktop, Mobile and web browsers
Start now

Basic

Monthly54
Yearly28
Up to 2 agents, unlimited websites, unlimited chat history storage
  • Proactive invitations and pre-chat buttons
  • Real-time monitoring of visitors
  • Ready answers with Automatic Assistant
  • Anti-Spam protection and JivoChat CRM
Start now

Professional

Yearly42
Up to 100 agents, unlimited websites, unlimited chat history storage
  • All Basic features
  • Telephony Plus module and voice messages on social media
  • Integration with WhatsApp and chatbots
  • Chat rescue
Start now

VIP Enterprise

Yearly56
Unlimited agents, unlimited websites, unlimited chat history storage
  • All Professional features
  • Mobile SDK
  • Chat routing and Video call module
  • Chat API
Order a calculation

JivoChat costs between $0 and $56 per agent per month with four plans: Free at $0, Basic at $28, Professional at $42, and VIP Enterprise at $56 (all paid prices are based on annual billing).

Let's look at the details of each tier so you can find the perfect fit for your business needs.

Free

Price: $0 Websites Supported: Unlimited Best For: Businesses starting conversation via chat and social media Refund Policy: Not explicitly stated Other Features:

  • Online chat for websites
  • Integration with Telegram, Facebook, Instagram, Viber
  • Callback feature and offline forms
  • Supports up to 5 agents

If you're just getting started and need a powerful tool for essential customer communication, the Free plan is a great choice. It lets up to five agents manage chats across multiple channels in one application. This plan provides all the core omnichannel connectivity you need without any commitment.

Basic

Price: $28 per agent per month if billed annually ($54 per agent per month if billed monthly) Websites Supported: Unlimited Best For: Boosting conversions and proactively approaching customers Refund Policy: Not explicitly stated Other Features:

  • Proactive invitations and pre-chat buttons
  • Real-time monitoring of visitors
  • Ready answers with an automatic assistant
  • JivoChat CRM features
  • Supports up to 2 agents

The Basic plan is designed to help you actively engage visitors and gain conversions. You get important sales tools like proactive invitations to ensure you don't miss any valuable leads. Choose this plan if you are a small team that needs advanced sales and monitoring features beyond basic support functions.

Professional

Price: $42 per agent per month if billed annually Websites Supported: Unlimited Best For: Reducing support workload and automating communication Refund Policy: Not explicitly stated Other Features:

  • 14-day trial period
  • Telephony Plus module
  • Integration with WhatsApp and chatbots
  • Voice messages on Telegram, Instagram, and Facebook
  • Supports up to 100 agents

Ready to scale your support operations? The Professional plan adds core automation and critical communication channels like WhatsApp integration. This tier is great for growing teams looking to reduce effort, manage a high volume of inquiries, and integrate telephony into their workflow. It's excellent for established businesses.

VIP Enterprise

Price: $56 per agent per month if billed annually Websites Supported: Unlimited Best For: Offering excellent service with advanced resources and deeply customized workflows Refund Policy: Not explicitly stated Other Features:

  • Mobile SDK and Chat API access
  • Chat routing and video call module included
  • Positions and permissions for registered employees
  • Supports unlimited agents

The VIP Enterprise plan is suited for large organizations needing maximal customization and control over their customer interactions. It includes everything in Professional, plus specialized tools necessary for deep integration and managing complex, multi-departmental workflows. If you require powerful APIs and unlimited agent capacity, this top-tier option is ideal for you. 🚀

JivoChat offers flexibility, starting with the completely Free plan for up to five agents. If you choose a paid plan, you can test drive the professional features for 14 days with a free trial. You can also stop using the paid version at any point since there are no binding contracts to sign when you downgrade to the free version.

User Reviews

External feedback for JivoChat presents a complex and concerning picture. While the platform is occasionally praised for its ease of deployment and ability to seamlessly handle social media messengers, the overwhelming majority of reviews report critical systemic failures.

Users consistently complain about app reliability, noting that the software frequently fails to sync, kicks agents out, and results in lost customer chats and disrupted communication. Customer support is universally described as a “disaster,” often being non-responsive, unhelpful, or requiring users to re-explain their problems repeatedly.

Financially, major red flags exist; users reported unauthorized or fraudulent charges and noted instances of abrupt 300% price increases without justification. Multiple reports also cite a strict No Refund policy, even after severe service issues.

Furthermore, serious allegations claim the company supports firms involved in scams. Prospective users should exercise extreme caution.

🚩

What users say elsewhere

Alex D.
· Trustpilot
1.0 / 5

This company abruptly increased prices by 300% for existing users without any notice or justification. This breach of trust, coupled with app failures and poor sync reliability, makes it impossible to work with them. We strongly advise looking elsewhere for reliability.

Jordan P.
· Trustpilot
1.0 / 5

The customer support is a disaster. They don't communicate internally, so you have to explain the problem from scratch every time you contact them. The app constantly kicks us out, and customer chats are lost permanently.

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Why use JivoChat?

Ready to upgrade your customer service quality and turn casual conversations into reliable conversions? JivoChat offers powerful tools designed specifically to boost efficiency, drive sales, and protect your valuable business assets.

Here are compelling reasons to adopt JivoChat:

  • Maximize Operator Efficiency: Your team can handle many inquiries simultaneously. Operators can communicate with up to five clients through chat, significantly increasing the load they process compared to traditional voice calls.
  • Power Up with Automation: Implement smart JivoChat chatbots across your website and messengers. These bots can automatically resolve a large percentage of easy requests, freeing your live operators to focus only on complex customer needs.
  • Secure Your Accounts: Protect your important social media and platform access. Staff members communicate with clients only through the JivoChat app, meaning they handle correspondence without ever needing actual account passwords.
  • Drive Sales Growth: Access detailed statistics and analytics for every stage of your sales funnel. Use these insights to monitor operator activity, review reliable lead sources, and quickly optimize workflows for demonstrable growth.
  • Seamless Integration: Connect JivoChat into your existing toolkit using the established Web API. Over fifty ready-made solutions make integrating easily with software like CRMs, helping you save staff time from the start. ✅

Ready to transform your workflow with JivoChat?

Try it nowView pricing

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Frequently Asked Questions

Is JivoChat priced based on message volume or the number of agents?

JivoChat utilizes a per-agent, or per-seat, pricing model for all paid plans. Your costs are determined by how many active operators you license, not the volume of messages exchanged.

What happens to my account after the 14-day free trial period ends?

After the demo period expires, you have two choices. You can purchase a license to keep the professional features or continue using your account in a free mode with reduced functionality.

Can I cancel my paid subscription at any time without penalty?

Yes, there are no binding contracts to sign when you subscribe to a paid plan. You are free to stop using the paid version and downgrade back to the permanent Free plan anytime.

Do the paid JivoChat plans limit the number of websites I can use?

No, you can install JivoChat onto an unlimited number of websites. This applies across all tiers, including the Free, Basic, Professional, and VIP Enterprise plans.

Does the Professional plan include the WhatsApp connection for free?

No, connecting WhatsApp requires purchasing the separate WhatsApp Module add-on. This module costs $27 per month when you choose annual billing.

What are the main limitations of the permanent Free plan?

The Free plan supports a maximum of five agents. It also limits your chat history storage period to only two months.

How does JivoChat help protect our social media account security?

Staff members communicate with clients only through the secure JivoChat application. This approach ensures operators handle correspondence without needing access to the actual account passwords.

Which plan level is needed to access the Chat API or Mobile SDK?

If you require the highest level of customization and integration, the Chat API and Mobile SDK are only included in the top-tier VIP Enterprise plan.

What kind of third-party integration options are available for connecting JivoChat?

JivoChat provides a Web API for developers and offers over 50 ready-made solutions, allowing easy integration with popular CRMs and other existing software.

Is the chat widget customizable for use in different languages?

Yes. If you serve customers internationally, the chat widget is fully customizable in up to 25 languages, making it easy to localize your service.

How much does the AI Assistant add-on cost, and what does it do?

The AI Assistant uses integrated OpenAI technology to help your support team write responses faster. It costs $13 per month when billed annually.

Who is the Basic plan ideal for, versus the Free plan?

The Basic plan is suited for small teams needing active sales tools. It includes proactive invitations and real-time visitor monitoring, features designed to boost customer conversions.

How much money can I save by choosing annual billing instead of monthly?

Opting for annual commitment provides substantial savings compared to monthly prices. For example, the Basic plan drops from $54 per agent monthly to just $28 per agent monthly.

Does JivoChat offer any money-back guarantee or refund policy?

The official site does not explicitly state a money-back guarantee or a specific refund policy. You may need to contact their sales team directly for clarification.

Ready to try JivoChat? Check out the official site or pricing.
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