JivoChat vs LiveChat
Features, use cases, pros and cons, and pricing side by side — and which one to pick.
Best for: Small and mid-sized e-commerce stores that want to answer pre-sales questions from site chat and messengers in one inbox, Lean support teams (up to a few dozen agents) replacing separate chat, messenger, and email tools with a single operator interface
Read the full JivoChat reviewBest for: Customer support teams that want to answer website visitor questions in real time instead of relying only on email., E-commerce and SaaS sales teams looking to engage visitors on product and pricing pages to increase conversions.
Read the full LiveChat reviewCommission may apply at no extra cost
JivoChat vs LiveChat: features compared
Compare key features side by side
Feature Comparison Summary
Which should you choose?
Choose JivoChat if
- You prefer simple monthly or usage-based billing.
JivoChat vs LiveChat: pros and cons
JivoChat
JivoChat pulls website chat, WhatsApp, Telegram, email, and phone calls into one operator window, and plans start at just $1 per month with a free tier. Advanced routing and analytics trail bigger enterprise suites, and third-party reviews are scarce. Overall, it's a smart pick for small teams that want one inbox without enterprise costs.
Pros
- Genuinely multi-channel — website chat, messengers like WhatsApp and Telegram, email, and phone calls converge into one operator stream, so agents never switch tools mid-shift
- Very low entry cost — plans start at $1/month with a free plan available, making it one of the most accessible live chat platforms for very small teams
- Proactive chat invitations and pre-typed message visibility help agents engage visitors earlier and answer faster, which matters for conversion-focused sites
Cons
- Advanced features such as deep CRM integrations, sophisticated routing rules, and extensive analytics are thinner than in enterprise omnichannel suites, so larger organizations may outgrow it
- The very wide pricing range ($1 up to $2,104/month) reflects usage-based components, so costs can be unpredictable as conversation volume grows
- Third-party review coverage is limited on major platforms, making it harder to verify long-term reliability and support quality before committing
LiveChat
LiveChat makes it simple for support and sales teams to talk with website visitors in real time, with quick setup, a no-credit-card 14-day trial, and adoption by more than 35,000 companies. It's live-chat-first, though, so buyers who need phone, email, or social channels should compare carefully. Overall, it's a solid pick for teams focused on real-time website chat.
Pros
- Very fast to adopt — the vendor markets it as quick to set up and easy to use, so teams can start chatting with visitors without a lengthy implementation.
- The free 14-day trial requires no credit card, letting teams evaluate the full product with zero financial commitment.
- Broad market validation, with more than 35,000 companies using the product.
Cons
- Per-seat billing means costs grow with every agent added, and the listed plan range extends as high as $93,762/month for the largest tier, so larger teams should model costs carefully.
- LiveChat is a live-chat-first product; teams whose support model depends heavily on channels like phone, email ticketing, or social media should verify coverage before choosing it over a broader omnichannel helpdesk.
- Third-party review data from G2, Capterra, and Trustpilot was not available for this review, so independent user sentiment could not be independently verified here.
JivoChat and LiveChat in detail
JivoChat
JivoChat is a customer communication hub that combines live chat on your website and mobile app with popular messaging apps, email, social channels, and telephony into one unified workspace. Operators see a single stream of incoming conversations, can respond from any channel without switching tools, and use built-in features like proactive chat invitations, canned responses, and agent availability controls to keep response times short.
Standout features
- Unified multi-channel inbox
- Live chat widget for websites and apps
- Operator tools for fast responses
- Telephony and callbacks
Use cases
- E-commerce pre-sales support
- Small-team customer support
- Service businesses handling calls and chats together
LiveChat
LiveChat is customer service software in the live chat category. Its core function is enabling team members to chat with visitors on a website through an embedded chat window, handling questions, issues, and purchase-related conversations as they happen. It is positioned as a tool that both support desks and sales teams can use from a single dashboard.
Standout features
- Real-Time Website Chat
- Fast, Simple Setup
- Support and Sales in One Tool
- Trial and Plan Options
Use cases
- Customer Support
- Sales and Conversion
- Lead Qualification for B2B Sites
- Small Team Onboarding
Pricing compared
List prices from each vendor's pricing page, before taxes and add-ons. Costs are per month.
| Pricing compared | JivoChat | LiveChat |
|---|---|---|
| From (cheapest paid plan) | $4/mo Telephony Plus add-on | $19/mo Essential · per user |
| Free plan | Yes Online chat for websites, integration with Telegram/Facebook/Instagram/Viber, callback feature, offline forms, and desktop/mobile/browser apps | No |
| Free trial | Not stated | Not stated |
| Money-back guarantee | Not stated | Not stated |
| Annual billing savings | — | — |
| Pricing model | Per-user and flat plans | Per user |
| Cost for 1 user | FreeCheaper FREE Free plan, billed monthly | $19/mo Essential plan, billed monthly |
| Cost for 5 users | $115/mo Videocalls add-on plan, billed monthly | $95/moCheaper Essential plan, billed monthly |
| Cost for 10 users | $230/mo Videocalls add-on plan, billed monthly | $190/moCheaper Essential plan, billed monthly |
| Cost for 25 users | $575/mo Videocalls add-on plan, billed monthly | $475/moCheaper Essential plan, billed monthly |
| Plans | 10 | 3 |
| Prices checked | Checked Oct 13, 2026 | Checked Oct 12, 2026 |
| Price history | Tracking prices since Oct 1, 2026. No price change detected yet. | Tracking prices since Sep 30, 2026. No price change detected yet. |
- Cheapest plan that fits each team size. Per-user plans are multiplied by the number of users (respecting stated minimums and seat packs). Plans that include some users cost their base price plus the extra-user price for each user beyond those included. Flat-priced plans with no stated user limit are counted as one licence per user.
Cheaper for your team size
For 5 users (billed monthly), LiveChat costs $95/mo vs JivoChat at $115/mo.
- For 1 user (billed monthly), JivoChat costs $0/mo vs LiveChat at $19/mo.
- For 10 users (billed monthly), LiveChat costs $190/mo vs JivoChat at $230/mo.
- For 25 users (billed monthly), LiveChat costs $475/mo vs JivoChat at $575/mo.
- Only JivoChat has a free plan.
Computed from published list prices on the dates shown. Excludes taxes, add-ons and promotions.