JivoChat vs LiveChat
JivoChat and LiveChat are both top contenders in the live chat space. The key difference lies in channel focus and advanced features. JivoChat excels at unifying scattered social communication channels. LiveChat prioritizes deep integration and cutting-edge agent-assist AI (Copilot).
Reliability and support are critical failures.
We recognize JivoChat offers a powerful promise: consolidating omnichannel communication, live chat, and social messengers into one integrated hub. However, we cannot overlook the consistent and critical reports concerning software reliability, poor customer support, and abrupt, aggressive pricing changes. Overall, while the feature set is comprehensive, the documented operational failures and severe trust issues mean we strongly recommend caution before committing significant resources.
Pros
- Simple and fast implementation, ready to start in minutes.
- Effective unified platform for various social media messengers.
- Comprehensive features available (Telephony, AI, advanced APIs).
- Offers a generous permanent Free Plan supporting up to five agents.
Cons
- Major reliability problems (app syncing failures, lost customer chats, connection drops).
- Extremely poor customer support described as non-responsive and unhelpful.
- Frequent reports of unjustified, high price increases for existing customers.
- Strict No Refund policy and zero pro-rated credits, regardless of service issues.
Powerful Features Hampered by Trust Issues
LiveChat offers powerful tools, including advanced automation and Copilot efficiency features, making it excellent for sales teams needing instant customer interaction. Overall, we see significant red flags concerning platform stability and critical business practices like billing transparency and subscription cancellation.
Pros
- Designed to significantly boost online sales performance and average order value.
- Copilot feature enhances agent response speed and efficiency.
- Intuitive setup process and well-designed chat window interface.
- Robust integrations with over 200 essential business applications.
Cons
- Frequent, severe reports of platform instability and unreliability.
- Per-agent pricing is often criticized as highly overpriced by users.
- Automated/AI features are frequently described as useless and repetitive.
- Reports of unauthorized charges and poor refund practices by the company.
AboutJivoChat
JivoChat is a comprehensive communication hub trusted by over 200,000 businesses globally. This platform is designed for organizations seeking to centralize all customer interactions into a single, efficient application. Your team gains the toolkit required to provide fast and helpful responses, regardless of how the customer reaches out. 💡
It’s built to ensure operators can combine all incoming messages from various sources into one clean stream. This approach maintains high quality service by letting your team communicate effectively from one simple interface.
AboutLiveChat
LiveChat is comprehensive customer service software built to maximize sales and streamline support. It’s quick to set up and extremely intuitive for your team to use right away. This platform is a go-to choice for customers who expect instant, reliable service. Over 35,000 companies currently trust LiveChat to deliver these results. 💡
Highlights
Feature Comparison
Features Overview
We highlight the main differences and pick a winner for each feature.
Channel Unification
JivoChat is a unified hub for social media; LiveChat focuses on web chat efficiency.
JivoChat brings live chat, Telegram, Instagram, and Viber into one inbox. Operators manage diverse messengers easily from a single view. This solves the problem of scattered customer inquiries. LiveChat is heavily geared toward integrating web chat with e-commerce systems. While it integrates, its primary strength isn't broad social media communication. LiveChat's focus is optimizing the website visitor's experience. If your customers live on social platforms, JivoChat provides superior channel coverage. JivoChat includes a Telephony Plus module for managing voice calls, adding extra depth. LiveChat's strength is deep integration into workflows, not channel breadth. Use JivoChat if your top priority is centralizing communication across disparate social platforms.
AI & Agent Assist
LiveChat Copilot offers integrated, real-time help; JivoChat AI is an expensive add-on.
JivoChat requires purchasing the AI Assistant add-on for $13 per month. This assistant uses OpenAI technology to help operators write faster responses. JivoChat's automation focuses heavily on routing and standardizing ready answers. LiveChat features Copilot, which gives agents real-time insights and text enhancement. Copilot helps agents handle chats more confidently and quickly. LiveChat also uses AI chatbots to automate many repetitive customer questions. LiveChat's AI features are more central and better integrated into the agent experience. The built-in Copilot helps boost agent confidence and overall efficiency immediately. JivoChat’s AI is functional but requires an extra fee to leverage its power fully.
Integrations & Ecosystem
LiveChat offers 200+ integrations, significantly more than JivoChat's 50+ solutions.
JivoChat provides a Web API for developers and over 50 ready-made integration solutions. Integrating with common CRM and business software is straightforward for mid-sized teams. The highest-level APIs are locked behind the expensive VIP Enterprise plan. LiveChat boasts 200+ integrations, connecting easily with WordPress, Squarespace, and Mailchimp. This wide ecosystem allows teams to tailor their workflow precisely. LiveChat offers more flexibility for complex, multi-tool environments. If seamless connectivity with many different tools is crucial, LiveChat is the clear winner. JivoChat focuses more on channel consolidation than widespread third-party linking. LiveChat’s extensive integration library helps streamline operations across sales and marketing teams.
Pricing & Starter Value
JivoChat offers a robust Free plan for 5 agents; LiveChat is fundamentally a higher-cost paid solution.
JivoChat has a permanent Free plan supporting up to five agents and unlimited websites. This is exceptional value for small or bootstrapping teams needing omnichannel tools. Paid JivoChat plans range from $28 to $56 per agent annually. LiveChat paid plans start higher, around $19 per agent per month when billed annually. While it mentions a possible free tier, JivoChat’s Free plan is concrete and features-rich. LiveChat relies on paid tiers to deliver maximum value, especially the AI tools. If budget is a primary concern, JivoChat provides far more functionality for free. However, be cautious: JivoChat users report aggressive, unannounced price increases on paid plans. LiveChat offers clearer tier differentiation for scaling teams.
Reliability & Trust
JivoChat reviews consistently report major systemic failures; LiveChat offers better stability.
JivoChat has been heavily criticized by users for major reliability problems and lost customer chats. Frequent reports mention app syncing failures and connection drops for agents. This lack of stability can be destructive to customer relationships. LiveChat users also report occasional stability issues, but reviews indicate a much healthier baseline performance. LiveChat has fewer reports of catastrophic, systemic chat loss or syncing failures. This relative stability makes LiveChat a safer platform for mission-critical support. The massive reliability issues reported against JivoChat overshadow any feature advantages it offers. LiveChat maintains better platform trust and operational consistency. Reliability is mandatory for customer support, making LiveChat the safer choice here.
Customer Support
LiveChat provides 24/7 expert support; JivoChat is frequently criticized for poor responsiveness.
JivoChat's customer support is widely described as a 'disaster' by multiple external user reviews. Users report non-responsive teams and needing to explain issues repeatedly. This poor support quality compounds JivoChat's reliability problems. LiveChat explicitly guarantees 24/7/365 product expert support for all users. This commitment ensures help is available immediately, reducing downtime and frustration. LiveChat positions itself as a reliable support partner. For any critical business tool, responsive support is non-negotiable, giving LiveChat a massive advantage. Poor support in JivoChat is a severe risk when chats are frequently lost. LiveChat helps resolve integration or setup issues quickly due to readily available help.
Our Verdict
Choosing between JivoChat and LiveChat isn't about features; it’s about stability and priority. JivoChat offers incredible value for small teams on a tight budget. However, LiveChat is the safer, more reliable choice for revenue-generating support. JivoChat’s superpower is its complete channel unification, including social media and telephony. It also provides a fantastic permanent Free plan for teams up to five agents. But be warned: reliability issues and poor customer support plague JivoChat. LiveChat excels in maximizing agent efficiency and securing measurable sales lifts. Its Copilot AI is integrated and genuinely helps agents respond faster and with confidence. LiveChat also connects seamlessly to far more third-party tools. The deciding factor is reliability and support structure. If losing customer chats is unacceptable, you must choose LiveChat. JivoChat’s reported systemic reliability failures are a fundamental business risk. Pick JivoChat if you are small, budget-restricted, and value social media centralization above all else. Choose LiveChat if you need enterprise integrations, 24/7 expert help, and a stable platform to drive e-commerce sales conversions.
Frequently Asked Questions
Which tool is better for small teams: JivoChat or LiveChat?
JivoChat is likely better for small, budget-conscious teams up to five agents. It offers a permanent Free plan with powerful social media unification. LiveChat is better if the small team needs strong sales focus and deep integrations.
Is LiveChat worth the extra cost over JivoChat?
Yes, LiveChat is worth the cost if platform reliability and strong support are critical. JivoChat users frequently report lost chats and non-responsive customer service. LiveChat also includes better integrated AI features with Copilot.
Does JivoChat offer 24/7 customer support like LiveChat?
No, LiveChat guarantees 24/7/365 product expert support for its users. JivoChat reviews consistently cite poor, non-responsive, and unhelpful customer support. This is a crucial difference between JivoChat and LiveChat.
Which tool has better third-party integrations, JivoChat or LiveChat?
LiveChat is the clear winner here, supporting over 200 integrations with various platforms. JivoChat offers around 50 ready-made integration solutions via its Web API. LiveChat connects more widely to your existing software stack.
Can JivoChat help secure my social media accounts?
Yes, JivoChat is very secure for social media management. Staff members communicate only through the JivoChat application, never needing account passwords. This prevents password sharing and protects your digital assets.
What is the biggest risk when choosing JivoChat over LiveChat?
The biggest risk for JivoChat is platform reliability and trust issues. User reports mention major problems like app syncing failures and sudden, extreme price increases. LiveChat faces fewer critical systemic complaints about stability.
Ready to Choose?
Both tools have their strengths. Choose based on your specific needs.