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LiveChat

LiveChat

The best AI live chat software for boosting sales and support.

#4 dans Live Chat
3 min read · Updated 11/17/2025
LiveChat homepage screenshot

At a glance

Quick overview for LiveChat: rating, pricing summary, key features, and highlights.

Ciroapp review

2.8
Powerful Features Hampered by Trust Issues

LiveChat offers powerful tools, including advanced automation and Copilot efficiency features, making it excellent for sales teams needing instant customer interaction. Overall, we see significant red flags concerning platform stability and critical business practices like billing transparency and subscription cancellation.

Pros

  • Pro:Designed to significantly boost online sales performance and average order value.
  • Pro:Copilot feature enhances agent response speed and efficiency.
  • Pro:Intuitive setup process and well-designed chat window interface.
  • Pro:Robust integrations with over 200 essential business applications.

Cons

  • Con:Frequent, severe reports of platform instability and unreliability.
  • Con:Per-agent pricing is often criticized as highly overpriced by users.
  • Con:Automated/AI features are frequently described as useless and repetitive.
  • Con:Reports of unauthorized charges and poor refund practices by the company.
Free trial
Yes — 14 days
Range: $19–$79/monthFree trial, Monthly subscription, Yearly subscription, Per seat pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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LiveChat review, pricing, features, pros & cons

It's frustrating when potential customers leave your site without buying because they had simple questions. LiveChat offers an intuitive solution to this challenge. It helps you increase online sales and improve customer satisfaction by enabling instant, high-quality interactions.

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What is LiveChat?

LiveChat is comprehensive customer service software built to maximize sales and streamline support. It’s quick to set up and extremely intuitive for your team to use right away. This platform is a go-to choice for customers who expect instant, reliable service.

Over 35,000 companies currently trust LiveChat to deliver these results. đź’ˇ

LiveChat Key Features

🛍️ Boosting Sales Through Instant Engagement

Your visitors are already interested in what you offer. LiveChat helps you put live chat to work quickly to capture their attention. You can start proactive conversations on your site using pre-set messages. This direct engagement allows agents to recommend products and guide visitors to their ideal purchase.

This hands-on approach drives significant business outcomes. Businesses using LiveChat have reported impressive results, including a 25% increase in their average order value. The goal is simple: turn browsing visitors into satisfied buyers instantly.

✨ Empowering Agents with Support Tools

LiveChat is designed to help you deliver premium customer service easily. Agents can manage and streamline all customer messages directly within the live chat application. Crucially, your team receives instant access to key customer information while chatting. This instant context allows agents to deliver high-quality, informed support efficiently.

This system ensures a flawless customer experience. When agents have the information they need immediately, they can solve problems faster and with accuracy.

✨ Smart Automation Using AI Chatbots

Maximize efficiency by utilizing AI customer service chatbots. These bots are perfect for handling common questions and repetitive tasks immediately. Automating routine inquiries prevents human agents from being overwhelmed.

This strategy allows your human team to focus their attention on complex queries or delivering truly exceptional, personalized experiences. Implementing chatbots helps ensure customers receive instant support around the clock.

✨ Copilot: Real-Time Agent Assistance

The built-in Copilot feature helps agents work more efficiently and respond faster. Copilot acts as a seamless AI assistant, providing robust backing for your service team. It empowers agents by offering real-time insights during conversations.

The feature also delivers quick chat summaries for easy reference. For improved communication, Copilot offers intelligent tools like text enhancement and intelligent tag suggestions.

đź”— Seamless Business Integration

LiveChat helps you establish a personalized and smooth workflow. You can easily connect the platform with tools that already support your business growth. The system supports integration with over 200 essential business applications.

By mixing and matching tools, you simplify daily tasks and ensure data operates seamlessly in the background. Examples of popular integrations include Shopify, Mailchimp, WordPress, and BigCommerce.

✨ Actionable Reporting and Analytics

LiveChat provides clear, data-driven insights without needing a dedicated data expert. Reports help you monitor how live chat impacts your business performance. You can track agent productivity and overall campaign conversion daily. For managing staffing needs, the platform includes tools like staffing prediction and on-demand reporting.

Reports cover several key metrics:

  • Sales tracker
  • Chat satisfaction
  • Agent performance

Use Cases

🎯 Boosting Sales by Guiding Engaged Visitors

A potential customer is browsing but has left several items in their cart. Your sales team can actively engage this visitor using pre-set messages tailored to their activity. The agent instantly pulls up key customer information to personalize the conversation. They recommend products or answer quick questions to eliminate buying hesitation.

This immediate, personal consultation helps customers choose confidently. Direct interaction guides them toward completing the transaction seamlessly.

🤖 Streamlining Support Through Smart Automation

Problem: Human agents spend too much time answering routine inquiries about shipping or basic policies. This prevents them from focusing on more complex customer issues.

Approach: Use AI customer service chatbots to handle these frequent, simple questions automatically. The chatbot provides instant, reliable answers around the clock.

Outcome: Agents are freed up to focus their expertise on delivering truly exceptional support. Repetitive tasks are managed instantly by AI.

⚡ Increasing Agent Speed and Confidence with Copilot

The built-in Copilot helps agents handle chats more efficiently right inside the app. When a customer initiates a complex chat, the agent uses these AI tools. This ensures quick, accurate resolutions and improves overall service quality.

✨ Delivering Premium, Personalized Customer Service

When a high-value prospect starts a chat, your service team must act fast and professionally. LiveChat instantly gives agents access to customer information within the app, allowing highly personalized service. The team can book property showings instantly or provide tailored advice, delivering top-notch support.

This approach transforms communication into a flawlessness experience. A customer conversion rate increase of 30% has been reported after implementing this level of quick service.

đź“Š Optimizing Staffing and Team Performance

You need to measure how live chat impacts your business performance daily. LiveChat reports track metrics like agent performance, sales conversion, and chat engagement easily. You can monitor daily statistics without needing a data expert on staff.

Advanced plans even allow you to use features like Staffing Prediction to optimize schedules. This guarantees you have the right number of agents available during peak hours.

đź”— Creating a Seamless Workflow via Integrations

Your business likely uses tools like Shopify, Mailchimp, or WordPress. LiveChat connects with over 200 essential business applications for a seamless workflow. This allows agents to simplify tasks by accessing external information instantly. For example, agents can view order details directly in the chat when connected to your e-commerce platform.

This integration allows your team to focus on the customer while the tools manage the background details.

Pricing Overview for LiveChat

Pricing range
$19–$79/month
Pricing types
Free trial, Monthly subscription, Yearly subscription, Per seat pricing

LiveChat uses a per-agent pricing structure starting at $19 per person monthly when billed annually. Pricing scales based on the size of your team and the need for advanced reporting and management features.

Plans & Pricing

Starter

Monthly$25
Yearly$19
Traffic tracked up to 100 visitors; 60-day chat history.
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
Sign up free

Team

Monthly$59
Yearly$49
Traffic tracked up to 400 visitors.
  • Everything in Starter
  • Unlimited chat history
  • Unlimited campaigns
  • Full widget customization
  • Track up to 400 visitors
  • Basic reporting
Sign up free

Business

Monthly$89
Yearly$79
Traffic tracked up to 1000 visitors.
  • Everything in Team
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
Sign up free

Enterprise

MonthlyNot explicitly stated
YearlyNot explicitly stated
Customizable tracking limit.
  • Everything in Business
  • Customize tracking limit
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support (Implied)
Request a call

LiveChat costs between $19 and $79 per person per month when billed annually, with four plans: Starter at $19, Team at $49, Business at $79, and Enterprise (custom pricing).

Here is a closer look at what each plan tier offers for your team.

Starter

Price: $19/month per person (Billed annually) Websites Supported: Not explicitly stated Best For: Small business Refund Policy: Not explicitly stated Other Features:

  • Text Intelligence and AI Assistant features
  • Track up to 100 visitors
  • 60-day chat history
  • One recurring campaign
  • 24/7/365 support

This plan is perfect if you are a small business just starting with live chat. It provides the core features and great support for managing initial customer contacts without too much commitment.

Team

Price: $49/month per person (Billed annually) Websites Supported: Not explicitly stated Best For: Full-time support team Refund Policy: Not explicitly stated Other Features:

  • Everything in Starter, plus Text Intelligence
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Track up to 400 visitors

This tier adds more capacity and essential scaling tools. It's built for teams needing unrestricted chat history and higher operational capacity for growing visitor traffic. This is a solid step up! 🚀

Business

Price: $79/month per person (Billed annually) Websites Supported: Not explicitly stated Best For: Customer service department Refund Policy: Not explicitly stated Other Features:

  • Everything in Team, plus Text Intelligence
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Track up to 1000 visitors

Choose this option for serious customer service operations. The advanced management and reporting features help optimize staffing and manage a high volume of chats efficiently.

Enterprise

Price: Not explicitly stated (Request a call) Websites Supported: Not explicitly stated Best For: Global company, global reach Refund Policy: Not explicitly stated Other Features:

  • Everything in Business, plus Text Intelligence
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Customize tracking limits

Large organizations should request a custom quote for this tier. This plan provides the personalized support and deep customization options needed for global scale operations and specialized regulatory needs.

LiveChat offers a valuable 14-day free trial for testing any plan. You don't need a credit card to sign up and explore the software, making it risk-free to evaluate the AI-driven tools and features.

User Reviews

External feedback for LiveChat is sharply divided, presenting a challenge for new users. Users who had positive experiences noted the product's efficiency and its ability to significantly boost sales (one reviewer called it "great").

However, the platform receives frequent, severe criticism regarding reliability, pricing, and customer service practices. Recurring complaints highlight instability, with one user claiming the platform often fails to provide services normally.

The per-agent pricing model is also consistently viewed by some as "greedy" and overpriced compared to competitors, sometimes involving hidden fees. A major concern is billing transparency and the cancellation process; users cited high unauthorized charges and extreme difficulty canceling without direct support assistance.

Furthermore, the AI feature deployment is consistently criticized as "useless" and repetitive, failing to enhance the user experience. While the chat window design is generally praised, operational trust remains a serious issue according to these reviews.

⚠️

What users say elsewhere

N. G.
· Trustpilot
5.0 / 5

We've been using LiveChat for over a year, and it has been great. The platform is simple, efficient, and substantially improves our sales performance. This is a solid product if you focus on closing conversations quickly.

A. M.
· Trustpilot
1.0 / 5

This company is focused on squeezing money out of customers. They charged $805 to my card without consent, and they refused to issue a refund even when the app wasn't used. Avoid using this service.

No reviews yet.

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Why use LiveChat?

Why rely on LiveChat? Simply put, it drives measurable results by making online conversations effortless. You can actively engage site visitors who are already interested in your products. This direct link helps guide potential buyers to the perfect purchase.

Here’s how LiveChat transforms your operations:

  • Boost Sales Performance: Customers like Sephora have reported a 25% increase in average order value after implementation. You can easily start conversations with pre-set messages and recommend products.
  • Achieve Premium Support: Streamline all communication within the app itself. Agents receive instant access to customer information, so they can deliver top-notch service.
  • Leverage Smart Automation: Use AI customer service chatbots to handle common questions and repetitive tasks immediately. This lets your human agents focus on delivering truly exceptional experiences.
  • Agent Efficiency with Copilot: The built-in Copilot feature helps your agents respond faster and with confidence. It provides real-time insights, quick chat summaries, and tools for text enhancement.
  • Seamless Integration: Bring your favorite tools together for a seamless workflow. Connect LiveChat with over 200 essential business applications like Mailchimp and Shopify.
  • Actionable Insights: Reports help you make smarter customer service decisions without needing a data expert. Easily monitor sales conversion, chat engagement, and agent performance daily. ✨

Ready to transform your workflow with LiveChat?

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LiveChat Alternatives

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Frequently Asked Questions

How does LiveChat’s per-agent pricing structure work?

All plans are billed per agent (or per seat) monthly or annually. While limits exist concerning the number of visitors LiveChat tracks (100 to 1000), these are capacity restrictions, not usage fees tied directly to the number of chats handled.

What happens if my business grows past the visitor tracking limits?

Plans have fixed traffic tracking limits, such as 100 on Starter and 1000 on Business. If your business needs flexibility on this limit, the custom Enterprise plan allows you to customize your tracking quota.

What types of third-party business tools can I integrate?

The platform supports over 200 integrations, helping you connect essential tools like Shopify, WordPress, BigCommerce, and Mailchimp. You can also integrate communication channels like Facebook Messenger and Apple Messages for Business.

Are the AI ChatBots included in the standard monthly fees?

No. While every plan includes the Copilot AI assistant features, the full AI ChatBot functionality requires a starter subscription fee of $52 per month in addition to your agent costs.

Does LiveChat offer a money-back guarantee or refund policy?

A specific refund policy or money-back guarantee is not explicitly detailed on the official pricing site. We recommend reviewing the full terms of service or contacting customer support to verify the cancellation process and refund options.

How long is the chat history retained for different plans?

The Starter plan keeps chat history for a limited period of 60 days. All plans from the Team tier and above offer unlimited chat history retention for better record keeping and compliance purposes.

Is the 14-day free trial truly free, and do I need a credit card?

Yes, LiveChat offers a free 14-day trial that requires no financial commitment. You do not need to provide a credit card when you sign up to explore the software's features.

What advanced security measures are available on the platform?

Core security includes 256-bit SSL connections and Two-Factor Authentication (2FA). Higher tiers offer robust options like Audit logs, customizable access restriction, HIPAA compliance, and Single Sign-On (SSO) readiness.

Can I choose where my customer data is physically stored?

Yes, LiveChat offers the flexibility to store your data in a center located in either the United States or the European Union. This capability can assist in meeting specific regional data regulations.

What level of customer support is guaranteed for my plan?

All paid plans include access to 24/7/365 customer support from product experts. Enterprise customers also benefit from advanced features like a dedicated account manager and potential Service Level Agreements (SLAs).

Which plan is ideal for professional customer service management?

The Business plan is targeted at customer service departments due to its advanced management tools. It uniquely includes a work scheduler, staffing prediction, and on-demand reporting features.

Is multilingual support standard across all plans?

Basic plans use only predefined translations for the chat widgets. Full multi-brand customization, right-to-left support, and manual language selection are reserved for the Enterprise plan customers.

Ready to try LiveChat? Check out the official site or pricing.
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