Gist vs LiveChat
Features, use cases, pros and cons, and pricing side by side — and which one to pick.
Best for: Small businesses that want email, chat, and CRM in one subscription, Lean teams that can't afford tool sprawl or separate help desk software
Read the full Gist reviewBest for: Customer support teams that want to answer website visitor questions in real time instead of relying only on email., E-commerce and SaaS sales teams looking to engage visitors on product and pricing pages to increase conversions.
Read the full LiveChat reviewCommission may apply at no extra cost
Gist vs LiveChat: features compared
Compare key features side by side
Feature Comparison Summary
Which should you choose?
Choose Gist if
- You want email, chat, CRM, and bots in one login
- You're a small team that values 24/7 chat support
Choose LiveChat if
- You need a plan that scales to enterprise budgets
- You prefer one-time payment flexibility
Gist vs LiveChat: pros and cons
Gist
Gist bundles email marketing, live chat, chatbots, a knowledge base, and a CRM in one login, with a free plan on every tier and paid plans from $19 a month. The trade-offs are a thin published integration list and modest contact caps. Overall, it's a strong value pick for small teams.
Pros
- Every bundle includes a free forever plan with no credit card required — the All-in-One Free tier combines live chat with a team inbox plus 200 contacts of email marketing at $0/month
- Paid pricing is unusually low for an all-in-one suite — the All-in-One Professional bundle costs $48/month for 1,000 contacts, 5 support seats, drip campaigns, chatbots, and a knowledge base
- Customer-facing trust signals are strong, including 24/7 support, a stated five-minute average live chat response, a 97% satisfaction rate, a 100% money-back guarantee, and 72 hours to reverse a forgotten renewal
Cons
- The integration catalog isn't published in full — only Facebook, Twitter, Zapier, Google Calendar, and Office 365 are confirmed, so teams with other tools in their stack need to verify compatibility with support before buying
- Meeting scheduling only syncs with Google Calendar and Office 365, which leaves out users of other calendar platforms
- Contact caps are modest at the paid tiers (1,000 contacts on Professional), so businesses with larger lists may need to negotiate pricing with Sales rather than self-serve
LiveChat
LiveChat makes it simple for support and sales teams to talk with website visitors in real time, with quick setup, a no-credit-card 14-day trial, and adoption by more than 35,000 companies. It's live-chat-first, though, so buyers who need phone, email, or social channels should compare carefully. Overall, it's a solid pick for teams focused on real-time website chat.
Pros
- Very fast to adopt — the vendor markets it as quick to set up and easy to use, so teams can start chatting with visitors without a lengthy implementation.
- The free 14-day trial requires no credit card, letting teams evaluate the full product with zero financial commitment.
- Broad market validation, with more than 35,000 companies using the product.
Cons
- Per-seat billing means costs grow with every agent added, and the listed plan range extends as high as $93,762/month for the largest tier, so larger teams should model costs carefully.
- LiveChat is a live-chat-first product; teams whose support model depends heavily on channels like phone, email ticketing, or social media should verify coverage before choosing it over a broader omnichannel helpdesk.
- Third-party review data from G2, Capterra, and Trustpilot was not available for this review, so independent user sentiment could not be independently verified here.
Gist and LiveChat in detail
Gist
Gist is an all-in-one platform combining email marketing, live chat, chatbots, forms, a knowledge base, marketing automation, a CRM, and a meeting scheduler. It's built for small businesses and growing teams — the site says more than 15,000 businesses use it — that want to manage leads and customer conversations without stitching together multiple apps.
Standout features
- Branded live chat with saved history
- Email marketing and automation together
- Chatbots that qualify leads for you
- A knowledge base that scales support
- CRM and meeting scheduling in one flow
Use cases
- Turn Visitors into Ready Leads
- Support Customers Without the Backlog
- Close Deals from One Pipeline
- Run Campaigns on Autopilot
LiveChat
LiveChat is customer service software in the live chat category. Its core function is enabling team members to chat with visitors on a website through an embedded chat window, handling questions, issues, and purchase-related conversations as they happen. It is positioned as a tool that both support desks and sales teams can use from a single dashboard.
Standout features
- Real-Time Website Chat
- Fast, Simple Setup
- Support and Sales in One Tool
- Trial and Plan Options
Use cases
- Customer Support
- Sales and Conversion
- Lead Qualification for B2B Sites
- Small Team Onboarding
Pricing compared
List prices from each vendor's pricing page, before taxes and add-ons. Costs are per month.
| Pricing compared | Gist | LiveChat |
|---|---|---|
| From (cheapest paid plan) | $19/mo Gist Marketing — Professional | $19/mo Essential · per user |
| Free plan | Yes 2 support seats included | No |
| Free trial | 14 days | Not stated |
| Money-back guarantee | Not stated | Not stated |
| Annual billing savings | — | — |
| Pricing model | Flat price | Per user |
| Cost for 1 user | FreeCheaper Gist Support — Free Forever plan, billed monthly | $19/mo Essential plan, billed monthly |
| Cost for 5 users | $19/mo Gist Marketing — Professional plan, billed monthly · price per account (user limit not stated) | $95/mo Essential plan, billed monthly |
| Cost for 10 users | $19/mo Gist Marketing — Professional plan, billed monthly · price per account (user limit not stated) | $190/mo Essential plan, billed monthly |
| Cost for 25 users | $19/mo Gist Marketing — Professional plan, billed monthly · price per account (user limit not stated) | $475/mo Essential plan, billed monthly |
| Plans | 6 | 3 |
| Prices checked | Vendor page checked Oct 12, 2026 | Checked Oct 12, 2026 |
| Price history | Tracking prices since Sep 9, 2026. No price change detected yet. | Tracking prices since Sep 30, 2026. No price change detected yet. |
- Cheapest plan that fits each team size. Per-user plans are multiplied by the number of users (respecting stated minimums and seat packs). Plans that include some users cost their base price plus the extra-user price for each user beyond those included. Flat-priced plans with no stated user limit are counted as one licence per user.
Cheaper for your team size
For 1 user (billed monthly), Gist costs $0/mo vs LiveChat at $19/mo.
- Only Gist has a free plan.
Computed from published list prices on the dates shown. Excludes taxes, add-ons and promotions.