Froged vs LiveChat

Froged uses bundled pricing depending on your plan tier. Basic includes 1 seat, Professional includes 7 seats total. Scaling requires jumping to a higher tier price bracket. This structure can save money for small, stable teams. LiveChat uses true per-seat pricing for all agents. Starter runs $19/user/month billed annually easily. Costs scale quickly if you rapidly increase your team size. This offers great flexibility for adding one or two agents. LiveChat's per-seat model gives predictable scaling costs per agent. Froged forces bigger leaps but includes more features in the bundle. Compare your total staff costs very carefully. If you have irregular scaling needs, LiveChat offers better immediate flexibility. Froged is ideal for fixed teams needing a set number of users.

Froged centralizes email, chat, and Knowledge Base into one collaborative inbox. This approach targets maximizing agent efficiency across all channels. It aims to reduce communication silos instantly for better service. LiveChat excels at starting proactive, guided conversations that boost sales. Its core strength is driving conversions directly on your website quickly. Case studies show a 25% lift in average order value easily. If you need one tool for everything, choose Froged's integrated suite. If driving sales through fast on-page chat is key, LiveChat is specialized for that purpose. Froged helps organize support infrastructure; LiveChat helps capture immediate revenue.

Froged highlights its ability to get systems live in under 24 hours. This rapid setup minimizes downtime and reduces implementation risk immediately. You start being productive almost immediately using Froged. LiveChat is also quick to implement and highly intuitive to use initially. However, it does not guarantee the 24-hour rollout speed Froged promises. Its setup experience varies by business need sometimes. If minimizing technical delay is your top concern, Froged wins clearly. This ultra-fast deployment exceeds typical market standards easily. This speed minimizes training time and gets your team operating faster than competitors.

Froged hosts all customer data securely in Frankfurt, Germany. It explicitly guarantees full adherence to GDPR mandates easily. Froged also holds crucial ISO security certifications. LiveChat offers needed flexibility, letting you choose between US or EU data centers. While flexible, it must be configured for GDPR compliance carefully. The general offering does not include the same compliance guarantee. For businesses targeting European customers, Froged offers stronger compliance assurance upfront. The EU hosting might simplify your legal requirements immediately. Froged's ISO certifications confirm its commitment to strong security practices.

Froged requires adding separate monthly costs for AI Agent or AI Copilot. These add-ons cost around €43 per month per feature easily. Voicecalls add-ons are even higher at €99/month for users. LiveChat includes AI chatbots that automate highly repetitive questions immediately. Copilot is also available to boost agent response confidence inside the chat. This AI integration is more native to the core plans. LiveChat makes AI capabilities generally more accessible without big surprising fees. Froged makes powerful advanced AI features significantly more costly to deploy widely. If AI is a core part of your strategy, LiveChat offers better planning predictability.

Froged offers an extremely broad integration ecosystem of 1600+ apps. This provides vast flexibility for connecting specialized tools fast. You can set up critical tools like Jira in just minutes easily. LiveChat supports 200+ key tools like WordPress, Shopify, and Mailchimp. This is usually sufficient for standard e-commerce and marketing automation needs. Setup is straightforward and fast for these links. Froged is the clear winner for businesses needing deep, extensive third-party connectivity immediately. If your workflow involves many niche applications, Froged is better equipped. Both offer Zapier integration, but Froged has more direct native connections available.

Froged's unified inbox centralizes all channels for one agent view. Agents instantly access full ID and conversation history across all channels. This eliminates significant app switching and silos efficiently. LiveChat uses Copilot for real-time insights during ongoing chats proactively. Copilot offers text enhancement and helpful tag suggestions constantly. Agents respond faster and more confidently with this guidance. LiveChat excels at immediate, in-chat acceleration using AI support. Froged focuses on macro-efficiency by eliminating channel communication silos completely. Choose based on whether your bottleneck is context switching or speed-of-response.

Froged users compliment the fast, professional customer success team support repeatedly. They offer responsive help when product questions quickly arise for users. This team is highly praised by long-term customers consistently. LiveChat officially guarantees 24 hours a day, 7 days a week support. This commitment ensures expert help is available globally when customers need it most. It uses expert product resources for specialized help. LiveChat offers a formal, reliable 24/7 support guarantee. Froged's support is highly rated but lacks the guaranteed round-the-clock availability commitment. If reliable, around-the-clock support is mandatory, LiveChat has the edge.