Gist vs JivoChat
Features, use cases, pros and cons, and pricing side by side — and which one to pick.
Best for: Small businesses that want email, chat, and CRM in one subscription, Lean teams that can't afford tool sprawl or separate help desk software
Read the full Gist reviewBest for: Small and mid-sized e-commerce stores that want to answer pre-sales questions from site chat and messengers in one inbox, Lean support teams (up to a few dozen agents) replacing separate chat, messenger, and email tools with a single operator interface
Read the full JivoChat reviewCommission may apply at no extra cost
Gist vs JivoChat: features compared
Compare key features side by side
Feature Comparison Summary
Which should you choose?
Choose Gist if
- You want email, chat, CRM, and a knowledge base in one login.
- You value 24/7 support with a stated 5-minute chat response.
Choose JivoChat if
- You prefer usage-based billing over fixed monthly seats.
- You only need simple live chat and can verify features yourself.
Gist vs JivoChat: pros and cons
Gist
Gist bundles email marketing, live chat, chatbots, a knowledge base, and a CRM in one login, with a free plan on every tier and paid plans from $19 a month. The trade-offs are a thin published integration list and modest contact caps. Overall, it's a strong value pick for small teams.
Pros
- Every bundle includes a free forever plan with no credit card required — the All-in-One Free tier combines live chat with a team inbox plus 200 contacts of email marketing at $0/month
- Paid pricing is unusually low for an all-in-one suite — the All-in-One Professional bundle costs $48/month for 1,000 contacts, 5 support seats, drip campaigns, chatbots, and a knowledge base
- Customer-facing trust signals are strong, including 24/7 support, a stated five-minute average live chat response, a 97% satisfaction rate, a 100% money-back guarantee, and 72 hours to reverse a forgotten renewal
Cons
- The integration catalog isn't published in full — only Facebook, Twitter, Zapier, Google Calendar, and Office 365 are confirmed, so teams with other tools in their stack need to verify compatibility with support before buying
- Meeting scheduling only syncs with Google Calendar and Office 365, which leaves out users of other calendar platforms
- Contact caps are modest at the paid tiers (1,000 contacts on Professional), so businesses with larger lists may need to negotiate pricing with Sales rather than self-serve
JivoChat
JivoChat pulls website chat, WhatsApp, Telegram, email, and phone calls into one operator window, and plans start at just $1 per month with a free tier. Advanced routing and analytics trail bigger enterprise suites, and third-party reviews are scarce. Overall, it's a smart pick for small teams that want one inbox without enterprise costs.
Pros
- Genuinely multi-channel — website chat, messengers like WhatsApp and Telegram, email, and phone calls converge into one operator stream, so agents never switch tools mid-shift
- Very low entry cost — plans start at $1/month with a free plan available, making it one of the most accessible live chat platforms for very small teams
- Proactive chat invitations and pre-typed message visibility help agents engage visitors earlier and answer faster, which matters for conversion-focused sites
Cons
- Advanced features such as deep CRM integrations, sophisticated routing rules, and extensive analytics are thinner than in enterprise omnichannel suites, so larger organizations may outgrow it
- The very wide pricing range ($1 up to $2,104/month) reflects usage-based components, so costs can be unpredictable as conversation volume grows
- Third-party review coverage is limited on major platforms, making it harder to verify long-term reliability and support quality before committing
Gist and JivoChat in detail
Gist
Gist is an all-in-one platform combining email marketing, live chat, chatbots, forms, a knowledge base, marketing automation, a CRM, and a meeting scheduler. It's built for small businesses and growing teams — the site says more than 15,000 businesses use it — that want to manage leads and customer conversations without stitching together multiple apps.
Standout features
- Branded live chat with saved history
- Email marketing and automation together
- Chatbots that qualify leads for you
- A knowledge base that scales support
- CRM and meeting scheduling in one flow
Use cases
- Turn Visitors into Ready Leads
- Support Customers Without the Backlog
- Close Deals from One Pipeline
- Run Campaigns on Autopilot
JivoChat
JivoChat is a customer communication hub that combines live chat on your website and mobile app with popular messaging apps, email, social channels, and telephony into one unified workspace. Operators see a single stream of incoming conversations, can respond from any channel without switching tools, and use built-in features like proactive chat invitations, canned responses, and agent availability controls to keep response times short.
Standout features
- Unified multi-channel inbox
- Live chat widget for websites and apps
- Operator tools for fast responses
- Telephony and callbacks
Use cases
- E-commerce pre-sales support
- Small-team customer support
- Service businesses handling calls and chats together
Pricing compared
List prices from each vendor's pricing page, before taxes and add-ons. Costs are per month.
| Pricing compared | Gist | JivoChat |
|---|---|---|
| From (cheapest paid plan) | $19/mo Gist Marketing — Professional | $4/mo Telephony Plus add-on |
| Free plan | Yes 2 support seats included | Yes Online chat for websites, integration with Telegram/Facebook/Instagram/Viber, callback feature, offline forms, and desktop/mobile/browser apps |
| Free trial | 14 days | Not stated |
| Money-back guarantee | Not stated | Not stated |
| Annual billing savings | — | — |
| Pricing model | Flat price | Per-user and flat plans |
| Cost for 1 user | Free Gist Support — Free Forever plan, billed annually | Free FREE Free plan, billed annually |
| Cost for 5 users | $19/mo Gist Marketing — Professional plan, billed monthly · price per account (user limit not stated) | $115/mo Videocalls add-on plan, billed monthly |
| Cost for 10 users | $19/mo Gist Marketing — Professional plan, billed monthly · price per account (user limit not stated) | $230/mo Videocalls add-on plan, billed monthly |
| Cost for 25 users | $19/mo Gist Marketing — Professional plan, billed monthly · price per account (user limit not stated) | $575/mo Videocalls add-on plan, billed monthly |
| Plans | 6 | 10 |
| Prices checked | Vendor page checked Oct 12, 2026 | Checked Oct 13, 2026 |
| Price history | Tracking prices since Sep 9, 2026. No price change detected yet. | Tracking prices since Oct 1, 2026. No price change detected yet. |
- Cheapest plan that fits each team size. Per-user plans are multiplied by the number of users (respecting stated minimums and seat packs). Plans that include some users cost their base price plus the extra-user price for each user beyond those included. Flat-priced plans with no stated user limit are counted as one licence per user.
Cheaper for your team size
For 1 user (billed annually), Gist and JivoChat both cost $0/mo.
- Both tools have a free plan.
Computed from published list prices on the dates shown. Excludes taxes, add-ons and promotions.
More comparisons
Frequently Asked Questions
Which tool has better support quality?
Only Gist publishes support details: 24/7 live chat and email, a 5-minute average response, and a 97% satisfaction rate. JivoChat's support quality is unknown from current data.