Zettle: The One-Stop Shop for Effortless Payments and Business Management!
Zettle offers a streamlined, all-in-one solution for small businesses seeking to simplify their payment processing and inventory management. Its user-friendly interface and seamless third-party integrations make it a versatile choice for both in-store and online sales. With Zettle, you can focus more on growing your business and less on managing the technicalities.
Customer support
9.6
Value for money
8.8
Ease of use
9.4
Features
9
Pros
No monthly fees make it cost-effective for small businesses
User-friendly interface ensures ease of use
Supports multi-currency transactions
Offers strong customer support via multiple channels
Doubles as a free EPOS system
Cons
Limited hardware options restrict customization
Lacks team management features in reporting
High transaction fees can add up for small transactions
Unlock the Power of Zettle: The One-Stop Solution for Small Businesses! Dive into our comprehensive review to explore how Zettle can revolutionize your payment processing, inventory management, and more. But is it all smooth sailing?
We’ve got the full scoop, from its user-friendly perks to the hidden costs you should know about. Don’t miss out on the pros, cons, and insider insights that could make all the difference for your business!
Read further to learn more about Zettle, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
Zettle is a commerce tool designed to empower small businesses, offering mobile card readers and a point-of-sale app called Zettle Go.
Part of the PayPal family, Zettle allows businesses to accept card payments anytime, anywhere. The software also provides inventory tracking and sales metrics.
Their latest offering, the Zettle Terminal, combines a card reader and point-of-sale app into a single device. The platform integrates with various webshop builders and accounting software, and it comes with no startup costs, lock-in contracts, or hidden fees.
Zettle charges a flat transaction fee of 1.75% for card payments and PayPal QR Codes, and a 2.5% fee for Payment Links and Zettle Invoices (for accounts created before May 8, 2023). Custom rate plans are available for businesses processing over £10,000 in card payments monthly.
Hardware costs are a one-time purchase, with the all-in-one terminal priced from £149 and the card reader at £29 for new users. There are no recurring fees or long-term commitments. All fees are subject to change.
Zettle offers a comprehensive suite of features designed to streamline every aspect of your business operations, from payment processing to inventory management.
With its user-friendly interface, Zettle not only supports multiple payment methods but also provides robust hardware options, detailed reporting, and staff management tools.
Whether you’re looking to accept contactless payments, manage your product library, or analyze sales data, Zettle has got you covered. Read on to explore each feature in detail.
Payment Features
Accept Multiple Payment Methods
Zettle allows businesses to accept a wide range of payment methods including VISA, Mastercard, American Express, and even digital wallets like Apple Pay, Android Pay, and Google Pay.
Tap to Pay
This feature enables contactless card payments on-the-go without requiring additional hardware. Payments can be processed in under 5 seconds.
Payment Links
Zettle offers the ability to send Payment Links to customers, allowing businesses to get paid remotely.
Cash Payments
The software also supports cash payments with no daily limit.
Digital Receipts
Zettle allows businesses to send digital receipts and store them on the cloud.
Refunds
The platform supports issuing full or partial refunds.
Online Invoices
Zettle Invoice allows businesses to create and send online invoices to customers.
Hardware Features
Zettle Reader 2
This hardware can be connected to accept cash, card, and contactless payments.
All-in-One Terminal
Zettle offers an all-in-one terminal that comes with a pre-installed POS app, allowing businesses to accept card and contactless payments on the go.
Barcode Scanner
Businesses can connect a barcode scanner to their device or use the terminal with a built-in barcode scanner.
Product and Library Management
Product Library
Businesses can build an easy-to-navigate product library and even bulk import products from Excel.
Stock Management
The software allows for the editing of stock levels and the addition of new items directly from the app.
Product Grouping
Products can be listed or grouped for faster identification, and businesses can add photos and descriptions to all products.
Reporting Features
Sales Reports
Zettle provides the ability to analyze sales and staff performance through daily reports.
Refund Tracking
The platform allows businesses to issue full or partial refunds and find them easily in their sales reports.
Selling Across Channels
E-commerce Integrations
Businesses can build a webshop and upload their library with e-commerce integrations. They can also sell on social media using these integrations.
Online Store Connection
The Zettle app can be connected to your online store for seamless operations.
Staff Management
User Switching
The software allows quick switching between users without requiring to log out.
Staff Productivity Tracking
Zettle enables businesses to track staff productivity through daily reports.
Zettle offers a streamlined point-of-sale system that’s particularly beneficial for small businesses. It provides a range of features like easy inventory management, sales insights, and seamless integration with third-party platforms like Shopify and QuickBooks.
The software also allows for contactless payments through mobile devices, making it versatile for in-store or on-the-go sales.
Pros
Fast Payouts: Funds are transferred to your linked bank account within two working days, which is faster than many competitors.
Extensive Third-Party Integrations: Zettle integrates with 21 software partners, including EPOS systems and ecommerce platforms, offering flexibility in how you manage your business.
No Monthly Fees: Zettle doesn’t charge any recurring fees, making it cost-effective for small businesses.
User-Friendly Interface: The software is designed for ease of use, making it accessible even for those who are not tech-savvy.
E-commerce Integrations: Zettle can be easily integrated with popular online shopping platforms, allowing for a unified inventory and sales tracking system.
Multi-Currency Support: The system supports transactions in multiple currencies, making it suitable for businesses that deal with international customers.
Strong Customer Support: Zettle offers customer support via phone, email, and live chat, providing multiple avenues for resolving issues.
Free EPOS System: The software doubles as an EPOS system at no extra cost, offering good value for money.
Cons
Transaction Fees: While Zettle offers low upfront costs, the transaction fees of 1.75% for in-person and 2.5% for online payments can accumulate, especially for businesses with high sales volumes.
Limited Hardware with Mobile Data: Zettle offers only one piece of hardware, the Terminal, that comes with mobile data, limiting options for businesses that operate on the go.
Limited Hardware Options: Zettle offers only two types of hardware, limiting customization options for businesses with specific needs.
No Team Management Features: Unlike some competitors, Zettle doesn’t offer team management features in its reporting tools.
High Transaction Fees for Small Transactions: The flat transaction fee can be costly for businesses that primarily deal with small transactions.
Limited Reporting Tools: While Zettle does offer sales and inventory reports, it lacks in-depth analytics and team management data.
Connectivity Issues: Some users have reported connectivity issues, particularly when using the hardware in areas with poor internet service.
