Zettle Review, Pricing, Features with Pros and Cons

In this Zettle review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.2/10 (Expert Score)
Product is rated as #5 in category Point of Sale
9.2Expert Score
Zettle: The One-Stop Shop for Effortless Payments and Business Management!

Zettle offers a streamlined, all-in-one solution for small businesses seeking to simplify their payment processing and inventory management. Its user-friendly interface and seamless third-party integrations make it a versatile choice for both in-store and online sales. With Zettle, you can focus more on growing your business and less on managing the technicalities.

Customer support
9.6
Value for money
8.8
Ease of use
9.4
Features
9
Pros
  • No monthly fees make it cost-effective for small businesses
  • User-friendly interface ensures ease of use
  • Supports multi-currency transactions
  • Offers strong customer support via multiple channels
  • Doubles as a free EPOS system
Cons
  • Limited hardware options restrict customization
  • Lacks team management features in reporting
  • High transaction fees can add up for small transactions
  • Limited in-depth analytics and reporting tools
  • Some users report connectivity issues

Unlock the Power of Zettle: The One-Stop Solution for Small Businesses! Dive into our comprehensive review to explore how Zettle can revolutionize your payment processing, inventory management, and more. But is it all smooth sailing?

We’ve got the full scoop, from its user-friendly perks to the hidden costs you should know about. Don’t miss out on the pros, cons, and insider insights that could make all the difference for your business!

Read further to learn more about Zettle, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.

Overview

What is Zettle?

Zettle is a commerce tool designed to empower small businesses, offering mobile card readers and a point-of-sale app called Zettle Go.

Part of the PayPal family, Zettle allows businesses to accept card payments anytime, anywhere. The software also provides inventory tracking and sales metrics.

Their latest offering, the Zettle Terminal, combines a card reader and point-of-sale app into a single device. The platform integrates with various webshop builders and accounting software, and it comes with no startup costs, lock-in contracts, or hidden fees.

Zettle cover

Zettle specifications

FeaturesCheckout & Payments / Collect Payments Easily / Easy Payments / Integrate Your eCommerce Store / International payments / Inventory and Cash Flow Management / Multiple Payment Options / PayPal Checkout  / Sales Analytics / Sales Performance / Sales tracking / eCommerce Functionality
Best suited forSmall businesses, Mid size businesses
Website languagesEnglish
Website URLVisit official website
Support linkSupport page
Live chatYes
Company addressSweden
Year founded2010

Pricing

Zettle pricing: How much does Zettle cost?

Zettle charges a flat transaction fee of 1.75% for card payments and PayPal QR Codes, and a 2.5% fee for Payment Links and Zettle Invoices (for accounts created before May 8, 2023). Custom rate plans are available for businesses processing over £10,000 in card payments monthly.

Hardware costs are a one-time purchase, with the all-in-one terminal priced from £149 and the card reader at £29 for new users. There are no recurring fees or long-term commitments. All fees are subject to change.

Pricing rangeFrom 1.75% per transaction
Pricing typesPay-per-use
Free planNo
Free trialNo
Money back guaranteeNo
Pricing page linkSee plans

Zettle pricing plans

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Transaction Fees

  • Card Transactions: A flat rate of 1.75% is charged for each transaction made through major cards and mobile wallets, including American Express.
  • PayPal QR Codes: The transaction fee for payments made through PayPal QR codes is also 1.75%.
  • Payment Links: If you use Payment Links to facilitate remote payments, the transaction fee is 2.5%.
  • Zettle Invoice: For those who signed up to Zettle before May 8, 2023, the transaction fee for Zettle Invoice is 2.5%.

Custom Rate Plans

  • Businesses that process over £10,000 in card payments every month can inquire about custom rate plans tailored to their needs.

Hardware Costs

  • Terminal: The all-in-one terminal is priced from £149, excluding VAT and delivery fees.
  • Card Reader: For new business users, the card reader is priced at £29, excluding VAT and delivery fees.

No Additional Fees

  • There are no recurring fees or long-term commitments. All hardware is a one-time purchase.
  • Funds typically arrive in your PayPal Business account within minutes, and you can set up automatic transfers to your bank with no added fee.

Features

Zettle features: What can you do with it?

Zettle offers a comprehensive suite of features designed to streamline every aspect of your business operations, from payment processing to inventory management.

With its user-friendly interface, Zettle not only supports multiple payment methods but also provides robust hardware options, detailed reporting, and staff management tools.

Whether you’re looking to accept contactless payments, manage your product library, or analyze sales data, Zettle has got you covered. Read on to explore each feature in detail.

Zettle features 1

Payment Features

Accept Multiple Payment Methods

Zettle allows businesses to accept a wide range of payment methods including VISA, Mastercard, American Express, and even digital wallets like Apple Pay, Android Pay, and Google Pay.

Tap to Pay

This feature enables contactless card payments on-the-go without requiring additional hardware. Payments can be processed in under 5 seconds.

Payment Links

Zettle offers the ability to send Payment Links to customers, allowing businesses to get paid remotely.

Cash Payments

The software also supports cash payments with no daily limit.

Digital Receipts

Zettle allows businesses to send digital receipts and store them on the cloud.

Refunds

The platform supports issuing full or partial refunds.

Online Invoices

Zettle Invoice allows businesses to create and send online invoices to customers.

Hardware Features

Zettle Reader 2

This hardware can be connected to accept cash, card, and contactless payments.

All-in-One Terminal

Zettle offers an all-in-one terminal that comes with a pre-installed POS app, allowing businesses to accept card and contactless payments on the go.

Barcode Scanner

Businesses can connect a barcode scanner to their device or use the terminal with a built-in barcode scanner.

Zettle features 2

Product and Library Management

Product Library

Businesses can build an easy-to-navigate product library and even bulk import products from Excel.

Stock Management

The software allows for the editing of stock levels and the addition of new items directly from the app.

Product Grouping

Products can be listed or grouped for faster identification, and businesses can add photos and descriptions to all products.

Zettle features 3

Reporting Features

Sales Reports

Zettle provides the ability to analyze sales and staff performance through daily reports.

Refund Tracking

The platform allows businesses to issue full or partial refunds and find them easily in their sales reports.

Selling Across Channels

E-commerce Integrations

Businesses can build a webshop and upload their library with e-commerce integrations. They can also sell on social media using these integrations.

Online Store Connection

The Zettle app can be connected to your online store for seamless operations.

Staff Management

User Switching

The software allows quick switching between users without requiring to log out.

Staff Productivity Tracking

Zettle enables businesses to track staff productivity through daily reports.

Conclusion

Zettle review: Why you should use it?

Zettle offers a streamlined point-of-sale system that’s particularly beneficial for small businesses. It provides a range of features like easy inventory management, sales insights, and seamless integration with third-party platforms like Shopify and QuickBooks.

The software also allows for contactless payments through mobile devices, making it versatile for in-store or on-the-go sales.

Pros

  • Fast Payouts: Funds are transferred to your linked bank account within two working days, which is faster than many competitors.
  • Extensive Third-Party Integrations: Zettle integrates with 21 software partners, including EPOS systems and ecommerce platforms, offering flexibility in how you manage your business.
  • No Monthly Fees: Zettle doesn’t charge any recurring fees, making it cost-effective for small businesses.
  • User-Friendly Interface: The software is designed for ease of use, making it accessible even for those who are not tech-savvy.
  • E-commerce Integrations: Zettle can be easily integrated with popular online shopping platforms, allowing for a unified inventory and sales tracking system.
  • Multi-Currency Support: The system supports transactions in multiple currencies, making it suitable for businesses that deal with international customers.
  • Strong Customer Support: Zettle offers customer support via phone, email, and live chat, providing multiple avenues for resolving issues.
  • Free EPOS System: The software doubles as an EPOS system at no extra cost, offering good value for money.

Cons

  • Transaction Fees: While Zettle offers low upfront costs, the transaction fees of 1.75% for in-person and 2.5% for online payments can accumulate, especially for businesses with high sales volumes.
  • Limited Hardware with Mobile Data: Zettle offers only one piece of hardware, the Terminal, that comes with mobile data, limiting options for businesses that operate on the go.
  • Limited Hardware Options: Zettle offers only two types of hardware, limiting customization options for businesses with specific needs.
  • No Team Management Features: Unlike some competitors, Zettle doesn’t offer team management features in its reporting tools.
  • High Transaction Fees for Small Transactions: The flat transaction fee can be costly for businesses that primarily deal with small transactions.
  • Limited Reporting Tools: While Zettle does offer sales and inventory reports, it lacks in-depth analytics and team management data.
  • Connectivity Issues: Some users have reported connectivity issues, particularly when using the hardware in areas with poor internet service.

FAQ

Frequently Asked Questions

Does Zettle have a free plan?

No, Zettle does not offer a free plan. It charges transaction fees and has one-time hardware costs.

What types of payments does Zettle accept?

Zettle accepts a wide range of payment methods including VISA, Mastercard, American Express, and digital wallets like Apple Pay and Google Pay.

Is the software easy to use?

Yes, Zettle is known for its user-friendly interface, making it accessible even for those who are not tech-savvy.

How quickly do I receive payments?

Funds are typically transferred to your linked bank account within two working days.

Are there any hidden fees?

No, Zettle is transparent about its pricing. There are no hidden fees or long-term commitments.

How can I get customer support?

Zettle offers customer support via phone, email, and live chat.

Is Zettle suitable for businesses that deal with international customers?

Yes, Zettle supports multi-currency transactions, making it suitable for businesses with international clientele.

Zettle Review, Pricing, Features with Pros and Cons
Zettle Review, Pricing, Features with Pros and Cons

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9.2 / 10