Does Wrike use per-seat pricing, and do I have to pay annually?
Wrike uses a per-user, or per-seat, pricing model for all paid plans. The price is displayed monthly, but purchasing the Team plan or higher requires an annual subscription commitment and is billed yearly.
What happens to my account data once my 14-day free trial expires?
When your trial ends, the existing account will be blocked until you choose a plan or request a downgrade to the Free version. Your data remains completely intact while your account is in this blocked status.
What is Wrike’s policy regarding cancellations and refunds?
Since paid subscriptions are annual commitments, Wrike does not explicitly offer a money-back guarantee. Users have reported substantial difficulties when attempting to cancel subscriptions or stop automatic annual renewal.
What are the limitations on automated workflows across different plans?
Automation quotas vary significantly by plan and are calculated per user monthly. The Team plan provides 50 actions per user, while the popular Business plan includes 200 automation actions per user.
Which popular third-party applications can Wrike integrate with?
Wrike integrate with over 400 popular tools to prevent switching programs unnecessarily. Key examples listed are Slack, Microsoft, Google, Adobe, Salesforce, Zoom, Tableau, Jira, and GitHub.
Where is my organization’s primary data hosted and stored?
The location is determined by your geographic registration region. Accounts created in Europe are hosted in the French data center in Paris. All other accounts are hosted in the U.S. data center in Santa Clara, California.
What security standards and certifications does Wrike comply with?
Wrike maintains high security standards including SOC2 Type II, ISO 27001, and ISO 27018 certifications. The platform is also fully compliant with GDPR and CCPA regulations.
Is professional onboarding and migration assistance required for new teams?
Professional Services consultancy is recommended for every new team to ensure proper setup and adoption. Wrike insists that all new teams of 20 or more users utilize this guided deployment service.
How are external guests or collaborator accounts licensed and priced?
Collaborators are guest users who get only basic functions and are included automatically. Your subscription provides 20 collaborator invites for free, or 15% of your total paid license count, whichever number is greater.
If my team is growing, how does Wrike handle purchasing additional seats?
Wrike sells user subscriptions in specific batches, not individually. For example, accounts up to 30 seats must buy licenses in groups of five, while larger accounts above 100 seats purchase in groups of 25.
What support is offered, and is there a guaranteed SLA for responsiveness?
Wrike guarantees stable 99.9% platform uptime for all users. While standard support is provided, the specific Service Level Agreement (SLA) for support responsiveness is not explicitly stated on the official site.
Is Wrike suitable for smaller startups or is it dedicated to enterprises?
While there is a Free plan, Wrike is optimized as an enterprise solution for complex work needs. It performs best when used by cross-functional organizations aiming to unify teams ranging from 20 to 20,000 users.
Does Wrike offer a solution that can be hosted on-premise?
No, Wrike is delivered exclusively as a SaaS, cloud-based solution. This architecture is designed to support instant use by remote workers without needing server installation or site visits.