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Sendcloud

Sendcloud review

One platform to connect your store, couriers, labels, tracking, and returns.

Sendcloud costs from €28/mo · 6 plans · Free plan available

By Ciroapp Editorial Team · Updated Sep 17, 2026
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At a glance

Quick overview for Sendcloud: rating, pricing summary, key features, and highlights.
Vendor page checked Oct 1, 2026

Ciroapp score

4.1/ 5

Sendcloud pulls orders from 100+ platforms, prints labels in bulk, and automates tracking and returns from one dashboard. Plan pricing is published clearly, but shipping rates only appear after signup and per-label overages can stack up. Overall, it's a strong pick for European shops that ship from one of its eight supported countries.

Pros

  • Pros:One-click bulk label creation with automatic order import from 100+ platforms including Shopify, WooCommerce, Amazon, and eBay, eliminating manual address entry
  • Pros:Access to Sendcloud's pre-negotiated rates with 70+ couriers on the free plan (160+ overall), so you can ship without negotiating your own courier contracts
  • Pros:Automated self-service return portal and real-time tracking notifications that cut 'where is my order?' support tickets without manual processing

Cons

  • Cons:Full shipping rates are only visible after creating an account, so you can't compare actual costs against your current courier before signing up
  • Cons:Every paid plan adds a per-label fee (€0.10 down to €0.07), and exceeding your monthly label cap adds €0.15 per extra label, which makes costs less predictable at scale
  • Cons:Uploading your own courier contract requires a paid plan, and shipping is only fully supported from eight core European countries—shops elsewhere face extra conditions or limited support
Best for
  • European e-commerce stores shipping to destinations worldwide
  • Shops running on Shopify, WooCommerce, Amazon, eBay, or another supported platform
  • Sellers tired of copy-pasting addresses and creating labels one by one
Free trial
Yes — 14 days
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.

What is Sendcloud?

Printing labels by hand, chasing couriers, and answering 'where's my order?' emails eats hours you'd rather spend growing your store. Sendcloud pulls your orders in automatically, lets you create labels in one click, and sends customers real-time tracking updates. That means less manual shipping work and fewer support tickets—without hiring a logistics team.

Sendcloud is shipping software for e-commerce businesses, primarily those based in Europe. It connects your online store to multiple couriers and centralizes label creation, tracking, and returns in one platform. You can work through a browser dashboard or the API.

It's aimed at shops that have moved past the early hustle and want shipping to run smoothly as they grow—no full logistics team required.

Should you choose Sendcloud?

Quick buyer guidance before you compare plans or click through.

Choose it if

  • You ship from Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, or the UK
  • You want orders to import automatically and labels printed in bulk with one click
  • You'd rather use pre-negotiated shipping rates than negotiate your own courier contracts
  • You process returns manually today and want an automated portal instead
  • You need worldwide delivery destinations from European origins

Skip it if

  • You ship from outside the core eight countries—the five extended countries (Czechia, Denmark, Poland, Portugal, Sweden) require an invoice address in a core nation plus your own contract with a supported courier
  • You want to see full shipping rates before signing up—pricing details only appear after creating a free account
  • You need to use an existing courier contract—the site says uploading your contract requires one of the paid plans
  • Your platform isn't natively supported—you'll depend on CSV uploads, manual shipment creation, or custom API work

Next steps before buying

  1. 1Create the free account to view real shipping prices for your parcel sizes and destinations, since rates aren't listed publicly
  2. 2Confirm your ship-from country qualifies—full support covers eight European nations, with extra conditions for five more
  3. 3Browse the App Store to verify your specific platform, WMS, or ERP integration exists
  4. 4Compare Sendcloud's pre-negotiated rates against your current courier contracts before switching
  5. 5Check which paid plan you'd need if you want to upload your own courier contract

Ease of use

The setup path looks simple: create a free account, connect your store, and orders import automatically. Sendcloud emphasizes a user-friendly interface with one-click label creation, and developers can use the API instead. One gap: plan costs and shipping rates aren't published on the site, so you'll need to sign up to see actual numbers before you can judge value for money.

Sendcloud Key Features

✨ One-click labels without the copy-paste

Once your account is set up, Sendcloud imports your orders automatically. You pick a delivery option, then create shipping labels with a single click—in bulk or one by one. It works in the browser dashboard or via the API.

Less manual shipping work, more time for your store.

🚀 The busywork that disappears

Sendcloud automates the chores that eat your day:

  • Orders import on their own
  • Labels print in bulk with one click
  • Tracking updates reach customers automatically

That means fewer “where is my order” emails and less time on shipping admin.

✨ Plugs into the tools you already use

Sendcloud integrates with over 100 shop systems, marketplaces, WMS, and ERPs—Shopify, WooCommerce, Amazon, and eBay among them. Browse the App Store to find yours. Not natively supported?

You can still upload orders by CSV, create shipments manually, or build on the API.

✨ Real-time tracking, fully branded

After pickup or service point drop-off, Sendcloud tracks your parcels in real time and can update customers automatically. You can also add your logo to tracking emails, labels, and the return portal, so every touch feels like your brand—not a courier’s.

📦 Returns that run themselves

Customers issue returns through an automated portal, so there’s no manual processing on your side. If you’re handling returns by email today, it’s a big time-saver. Shoppers get self-service, and you get fewer support tickets.

Use Cases

📦 Ship busy order days without the busywork

You run a Shopify or WooCommerce shop and orders keep piling up. Connect your store once, let orders import automatically, then print labels in bulk with one click.

Expected outcome: Less copy-pasting, more time for picking, packing, and selling.

🔌 One dashboard for every sales channel

Selling on Amazon, eBay, and your own webshop? Sendcloud pulls orders from 100+ platforms into one place, so you stop hopping between tabs to ship each parcel.

Tip: Browse the App Store to confirm your platform's integration before you sign up.

📬 Fewer 'where is my order?' emails

After pickup or drop-off, real-time tracking updates go to your customers automatically. Shoppers check their inbox instead of yours.

Expected outcome: Fewer support tickets, without hiring a logistics team.

↩️ Returns that process themselves

Customers start and manage their own returns through an automated portal—no manual work on your side. On Growth and up, you can add your logo for a branded experience.

Tip: Premium adds Advanced Returns Management for higher return volumes.

Sendcloud pricing

From€28/mo

  • 6 plans
  • Free plan available

Vendor page checked on Oct 1, 2026; confirm current prices on Sendcloud's pricing page

Sendcloud pricing page screenshotView pricing page screenshot
PlanBilled monthlyBilled annuallyIncludes
Free
Free
—
Up to 20 parcels per month; max 2 shop integrations; 1 user; own courier contracts require a paid plan
  • No subscription fee or courier contract needed
  • 70+ couriers via Sendcloud's rates
  • Customs documents
  • Service point picker in checkout
  • Email and live chat support
Lite
€28/mo
—
Up to 4,800 labels/year; max 3 shop integrations; over 400 labels/month adds €0.15 per label
  • 3 users and 3 integrations
  • 5 shipping rules
  • Use your own carrier contract
  • Tracking notifications in 2 languages
  • Email and live chat support
Growth
€87/mo
—
Up to 12,000 labels/year; max 5 shop integrations; over 1,000 labels/month adds €0.15 per label
  • 5 users and 5 integrations
  • 10 shipping rules
  • Branded tracking page and return portal
  • Tracking notifications in 8 languages
  • Phone support
Premium
€175/mo
—
Up to 120,000 labels/year; over 10,000 labels/month adds €0.15 per label
  • 10 users, unlimited integrations and shipping rules
  • Advanced Returns Management
  • Shipping and tracking analytics
  • White label branding
  • Phone support
Pro
€639/mo
—
Up to 360,000 labels/year; over 30,000 labels/month adds €0.15 per label
  • Unlimited users, integrations, and shipping rules
  • Cross-border shipping partnerships
  • Dynamic delivery options in checkout
  • Dedicated Customer Success Manager with guided onboarding
  • Shipping strategy health check
Enterprise
See vendor page
See vendor page
  • On-demand courier integration and API management
  • Shipping Intelligence
  • Extended support hours and service levels
  • Dedicated Customer Success Manager
  • On-demand Technical Support Manager

Price history

Tracking prices since Oct 1, 2026. No price change detected yet.

Pricing types: Free plan, Free trial, Monthly subscription, Yearly subscription, Usage-based pricing

Pricing notes

Sendcloud has a free forever plan plus paid tiers from €28 to €639 per month, each with a per-label fee between €0.10 and €0.07. A 14-day free trial is available with no credit card required, and yearly billing saves 20%.

Sendcloud costs between €0 and €639 per month with 6 plans: Free at €0/month, Lite at €28/month, Growth at €87/month, Premium at €175/month, Pro at €639/month, and Enterprise at custom pricing.

Here's a closer look at what each plan includes.

Free

Price: €0/month Websites Supported: Up to 2 shop integrations Best For: Stores making their first steps in e-commerce Other Features:

  • No subscription fee and no courier contract needed
  • Up to 20 parcels per month
  • 70+ couriers via Sendcloud's rates
  • 1 user

You can use this plan free, forever. You're only billed for each shipping label you generate, and shipping runs on Sendcloud's rates. It's a solid starting point, though you'll need a paid plan to use your own courier contract.

Lite

Price: €28/month plus €0.10 per label Websites Supported: Up to 3 shop integrations Best For: E-commerce owners connecting shipping in one place Other Features:

  • 3 users and 5 shipping rules
  • Up to 4,800 labels per year
  • Carrier pickups, customs documents, and service point picker in checkout
  • Tracking notifications in 2 languages
  • Email and live chat support

Lite works well once you're past your first few orders and want shipping handled from one dashboard. 🚀

Growth

Price: €87/month plus €0.09 per label Websites Supported: Up to 5 shop integrations Best For: Owners and specialists automating shipping operations Other Features:

  • 5 users and 10 shipping rules
  • Up to 12,000 labels per year
  • Branded tracking page and return portal
  • Tracking notifications in 8 languages
  • Phone support

This is Sendcloud's top pick. Choose Growth if you want to automate shipping and improve the post-purchase experience without a big jump in cost.

Premium

Price: €175/month plus €0.08 per label Websites Supported: Unlimited shop integrations Best For: Businesses scaling into new markets Other Features:

  • 10 users and unlimited shipping rules
  • Up to 120,000 labels per year
  • Advanced Returns Management
  • Shipping and tracking analytics
  • White label branding

Premium suits growing teams with higher volumes and more returns. If you're not shipping tens of thousands of labels a year, a lower tier may serve you just fine.

Pro

Price: €639/month plus €0.07 per label Websites Supported: Unlimited shop integrations Best For: Businesses active in multiple markets Other Features:

  • Unlimited users, integrations, and shipping rules
  • Up to 360,000 labels per year
  • Dedicated Customer Success Manager and guided onboarding
  • Cross-border partnerships and dynamic delivery options in checkout
  • Shipping strategy health check

Pro is built for companies that need hands-on support and a complete customer experience across markets. Smaller shops should start lower and upgrade as volume grows.

Enterprise

Price: Custom pricing Best For: Companies with unique setups or custom tech stacks Other Features:

  • On-demand courier integration and API management
  • Extended support hours with a dedicated Customer Success Manager
  • Tailored solutions for brands, 3PLs, marketplaces, and couriers

Enterprise is the route for complex operations that need custom development and deeper expertise. You'll need to talk to an expert for a quote.

A few things worth knowing. Every paid plan adds a per-label fee, and going over your monthly label limit adds €0.15 per extra label—so check your typical label volumes before picking a tier. There's no setup fee on Lite through Pro, and yearly billing saves 20%. Sendcloud offers a 14-day free trial with no credit card required, plus the free plan that lasts forever. No money-back guarantee is listed, but you can cancel a paid subscription anytime before your next billing cycle.

Cost calculator

Estimate what Sendcloud costs for your team.

Billing
Per month
€28
Per year
€336

Lite states no user limit: shown as one price for the whole account. Check the price for 5 users with the vendor. Estimate based on published list prices, before taxes, add-ons and discounts.

How to pay less for Sendcloud

  • Start on the free plan and upgrade only when you hit its limits.
  • Use the 14-day free trial before you pay.
Start free trial

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Why use Sendcloud?

Shipping gets messy fast when every order needs a different courier, label, and customer update. Sendcloud pulls that chaos into one workflow, so you spend less time on logistics and more on sales. Here's what stands out from the company's own materials:

  • Work the way you already do. Sendcloud integrates with over 100 shop systems, marketplaces, WMS, and ERPs, including Shopify, WooCommerce, Amazon, and eBay. If your system isn't natively supported, you can still upload CSV files, create shipments manually, or build on the API.
  • Skip the courier contract headache. Use Sendcloud's pre-negotiated shipping rates, or upload your existing courier contract if you're on a paid plan.
  • Cut the busywork. Orders import automatically once your account is set up, and labels can be created in bulk with a single click.
  • Keep customers informed without lifting a finger. Real-time tracking updates can be sent to shoppers automatically, cutting down 'where is my order' calls and emails.
  • Handle returns hands-free. Customers use an automated return portal, so there's no manual processing on your end.
  • Look as polished as the big brands. Add your logo to labels, tracking emails, and the return portal for a fully branded post-purchase experience.
Try it nowView pricing

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Sendcloud FAQ

How much does Sendcloud cost?

Sendcloud's cheapest paid plan, Lite, costs €28 per month. Paid plans range from €28 to €639 per month.

Does Sendcloud have a free plan?

Yes. Sendcloud has a free plan (Free); paid plans start at €28 per month.

Does Sendcloud offer a free trial or a money-back guarantee?

Sendcloud offers a 14-day free trial.

Has Sendcloud's price changed recently?

No. We have not detected a price change since we started tracking on Oct 1, 2026.

What customer support does each plan include?

Every plan includes email and live chat support. Phone support starts on Growth. From Pro, you get a dedicated Customer Success Manager. Enterprise adds extended support hours and service levels.

Can I cancel my subscription, and how?

Yes. Cancel before your next billing cycle via Account > Subscription > Deactivate your plan. Your plan stays active until the renewal date. Trials renew automatically, but Sendcloud sends timely reminders first.

Where can I check Sendcloud's data and security practices?

Sendcloud publishes a Trust Center and provides a Data Processing Addendum. Review both, linked in the site footer, to confirm their practices meet your compliance requirements before committing.

Ready to try Sendcloud? Check out the official site or pricing.
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