Easyship vs Sendcloud
People often struggle choosing between absolute cost savings and reliable performance. Easyship promises huge savings potential by accessing 550+ global carriers. Sendcloud delivers streamlined automation and rock-solid execution for scaling e-commerce. We’ll show you how to pick the right platform for your business needs.
Great savings potential, unreliable operations.
We analyzed Easyship’s strong promise of savings against significant user reports of operational failure. Recurring themes include disputed charges, broken integrations, and severely unresponsive support. Overall, we advise caution due to widespread reliability concerns.
Pros
- Permanent free plan is available for basic shipping needs.
- Advertised savings up to 91% on major carriers.
- Access to rates from over 550 global carriers.
- Deep integrations with 60+ major e-commerce platforms.
Cons
- Frequent, unexpected charges for disputed dimensions/weights.
- Widespread reports of extremely poor and unresponsive customer support.
- Integrations (Shopify, WooCommerce) reported as frequently flawed.
- High incidence of lost packages and failed collection pickups.
Comprehensive shipping automation for e-commerce.
Sendcloud provides a robust, highly-integrated shipping platform crucial for scaling e-commerce operations throughout Europe. We found the combination of extensive carrier access, high reliability, and instrumental specialist support delivers significant operational advantages. Overall, this is a top-tier choice for businesses ready to automate their fulfillment process and enhance the post-purchase experience.
Pros
- Smooth, highly intuitive user interface and streamlined workflow.
- Access to competitive rates from 160+ carriers on a single platform.
- Dedicated and instrumental onboarding support mentioned repeatedly by users.
- Saves hours via comprehensive batch label creation and automation.
Cons
- Some users report difficulty contacting general customer support staff.
- Recent shift to a subscription model disliked by long-term customers.
- Defaulting to certain expensive carriers (like DPD) can increase costs unexpectedly on certain accounts.
AboutEasyship
Easyship is a powerful, low-effort shipping solution built specifically for eCommerce stores. You can seamlessly connect your existing online shop or marketplace in minutes. The platform lets you instantly compare options from over 550 carriers, including major services like USPS, UPS, and FedEx. It’s designed to provide you with consistent discounts and immediate efficiency improvements. 💡
AboutSendcloud
Sendcloud is Europe’s #1 shipping software, trusted by over 25,000 growing e-commerce businesses. It is designed specifically to simplify and streamline the entire parcel delivery process for you.
This platform uses an end-to-end strategy called “Connected Shipping.” It helps you manage needs from the product checkout right through to handling returns. You can easily connect your existing sales channels using over 100 integrations, including Shopify and WooCommerce.
It handles the boring, repetitive tasks so you can focus on strategy. You get quick access to 160+ carriers like DHL, UPS, and FedEx. This means you can ship smarter, faster, and more reliably without relying on extra staff or complex logistics. ✨
Highlights
Feature Comparison
Features Overview
We highlight the main differences and pick a winner for each feature.
Carrier Access & Savings
Easyship offers a huge 550+ carrier network focused on deep discounts; Sendcloud has fewer but reliable carriers.
Easyship’s core promise is accessing up to 91% off shipping labels. They connect you instantly to over 550 global carrier services. Sendcloud works with over 160 established carriers, prioritizing integration quality. They offer competitive rates and rate flexibility options. Easyship is purely about maximizing short-term cost savings. Sendcloud balances cost with reliability and proven performance. This carrier difference is often the biggest decision point for users.
Automation Reliability
Sendcloud excels at end-to-end automation; Easyship focuses mainly on label generation speed.
Sendcloud automatically imports orders and eliminates manual data entry. You can create labels swiftly, either single or in bulk, with a click. Easyship focuses on speeding up your fulfillment process five times faster. It achieves this by streamlining order importing and label generation. Sendcloud's automation is highly praised for reliability and eliminating manual chaos. Easyship's integrations are frequently reported as flawed or buggy by users.
Customer Support
Sendcloud's support is highly rated; Easyship users widely report extremely unresponsive customer service.
Sendcloud receives phenomenal feedback for its onboarding and knowledgeable support staff. You gain phone support access starting on the affordable Growth plan. Easyship's support is heavily criticized in reviews as unhelpful and unresponsive. Users struggle with delayed collections and denied claims. Easyship delays phone support until the expensive Premier plan is purchased. Reliable support is crucial when shipping issues arise.
Returns Management
Sendcloud delivers a professional self-service portal; Easyship only offers basic pre-generated labels.
Sendcloud offers an automated, self-service returns portal for your customers. This significantly streamlines the reverse logistics process for your team. Easyship supports pre-generated return labels starting on the Premier plan. This doesn't offer the automated, friction-free customer experience. High-volume shippers save significant staff time using Sendcloud’s robust returns portal. Easyship's solution forces more manual staff involvement.
International Shipping
Easyship helps with global cost visibility; Sendcloud automates complex customs paperwork for expansion.
Easyship assists scaling businesses by displaying taxes and duties at checkout (Premier+). It helps calculate the fully landed cost for international buyers. Sendcloud works to simplify entry into new markets globally. It automatically handles the complex creation of required official customs paperwork. Easyship offers access to a Global 3PL Network as an Enterprise add-on. Both platforms actively reduce friction for global expansion.
Max Shipments/Scale
Sendcloud supports much higher volume; Easyship only guarantees 5,000 shipments monthly at the top tier.
Sendcloud’s Pro plan is designed for high volume, easily processing up to 30,000 labels monthly. This makes Sendcloud an obvious choice for rapidly scaling businesses. Easyship's Enterprise plan only guarantees handling up to 5,000 monthly shipments. Easyship’s volume limits appear focused on smaller scaling operations. Sendcloud provides higher capacity and robust professional features for peak demand.
Pricing Transparency
Sendcloud has clear, tiered pricing; Easyship hides its subscription costs publicly.
Sendcloud clearly publishes all five plan tiers, ranging from €0 to €639 per month. They also detail the small, per-label processing fee. Easyship does not disclose the monthly subscription cost for its Plus or Premier paid tiers. This lack of transparency makes comparing the full solution cost very difficult. Sendcloud allows for easier budgeting and cost prediction.
Branded Experience
Sendcloud builds brand loyalty through tracking; Easyship provides basic, core delivery information.
Sendcloud turns standard tracking into a branded asset for your business. It allows customized tracking pages and communications with your logo. Easyship focuses on displaying real-time rates and duties upfront at checkout. Their post-purchase communication tools are less robust for branding. Choose Sendcloud if post-sale customer engagement is a priority.
Our Verdict
Choosing between Easyship and Sendcloud is a simple question of priority. If operational stability is crucial for growth, Sendcloud is the clear winner here. Easyship may seem cheaper, but user reviews signal high functional and support risks. Both offer strong free plans, but they solve very different problems. Easyship’s superpower is securing massive discounts up to 91% instantly. It connects you to over 550 global carriers, great for deep price shopping. If your goal is strictly the absolute lowest cost, Easyship delivers those savings. However, expect widely reported support issues and unexpected extra charges. Easyship focuses on cost reduction above all else. Sendcloud shines by automating the entire fulfillment process seamlessly and reliably. It turns shipping chaos into a streamlined, high-speed operation. Users consistently praise Sendcloud's intuitive interface and proactive support and onboarding. Sendcloud also transforms tracking and returns into a professional, branded experience. The deciding factor should be post-purchase experience and operational risk exposure. Easyship’s widespread reports of unexpected charges are an immense headache risk. Sendcloud guarantees a friction-free experience for your team and your customers. Sendcloud is built to build loyalty with every shipment. We ultimately recommend Sendcloud for 9 out of 10 e-commerce businesses scaling quickly. Sendcloud provides higher reliability, better automation, and world-class customer experience tools. Only choose Easyship if your focus is cost reduction from its 550+ carrier list, and operational hiccups are acceptable.
Frequently Asked Questions
Which offers better customer support: Easyship or Sendcloud?
Sendcloud offers far superior support and highly praised onboarding assistance. Easyship users widely report support is unresponsive and difficult to deal with during claims. You get phone support on Sendcloud’s Growth plan, but only on Easyship’s much more expensive Premier plan.
Does Easyship or Sendcloud offer a cheaper starting point?
Both Easyship and Sendcloud offer a permanently $0 free plan with no subscription cost. Easyship promises greater potential carrier savings through massive discounts up to 91%. Sendcloud’s paid plans are clearly priced, which Easyship does not publicly disclose.
Which platform handles branded customer tracking better?
Sendcloud is superior for the post-purchase experience and branding. Sendcloud enables fully branded tracking pages and automated notifications for your customers. Easyship focuses less on branding and more on displaying upfront costs.
Is Sendcloud better for high-volume shippers than Easyship?
Yes, Sendcloud is built for higher volume and better reliability. Sendcloud's Pro plan handles up to 30,000 labels per month easily. Easyship only guarantees up to 5,000 monthly shipments on its top Enterprise plan.
Which tool is better for creating an automated returns workflow?
Sendcloud offers a highly professional, automated self-service returns portal for customers. Easyship only provides basic features like pre-generated return labels. Sendcloud reduces manual staff intervention significantly while enhancing the customer experience.
Can I use my existing carrier contracts with both Easyship and Sendcloud?
Yes, you can link existing carrier contracts with both platforms. You need the Plus plan for Easyship to link your contracts. Sendcloud allows linking your contracts on any of their paid subscription tiers.
Ready to Choose?
Both tools have their strengths. Choose based on your specific needs.