Do my unused credits or video minutes roll over to the next month?
No, your monthly quotas do not roll over to the next billing cycle. All included credits, video minutes, iStock usage, and exports will reset and renew every month based on your plan's activation date.
What happens if I run out of my quota before the end of the month?
You can seamlessly upgrade to a higher plan or add more seats at any time. When you upgrade mid-cycle, you will only be charged a prorated amount for the rest of your current billing period.
How many users can access a single paid Invideo account?
The Plus, Max, and Generative plans cap access at three users. The high-volume Team plan is configured for one seat by default, but you can scale your usage by purchasing additional seats as needed.
If I cancel my paid subscription, what happens to my account access and videos?
Once you cancel, you keep the benefits of your current plan until the billing cycle ends. Afterwards, your account is downgraded to the Free plan, but you can still re-download videos exported while you were on a paid plan without a watermark.
How quickly can I expect a response from the customer support team?
The official site guarantees 24/7 access to support staff. While users highly praise the team's responsiveness and care, a specific official Service Level Agreement (SLA) time guarantee is not explicitly stated.
Does Invideo offer a money-back guarantee or a formal refund policy?
Not explicitly stated on the official site. According to the pricing features data, a formalized money-back guarantee is not offered for standard accounts.
How does the pricing structure handle team collaboration and per-seat fees?
Pricing is primarily usage-based, tracked via AI credits. However, access is limited by seats; Plus, Max, and Generative tiers include three users. Higher tiers like Team require separate seat purchases if you need more than the included user slot.
I was an invideo Studio customer. How do I switch to invideo AI?
Invideo AI and Studio are separate platforms with different pricing structures. If you held an active lifetime deal for Studio before August 15, 2023, you will qualify for free AI credits. Watch your email for further notification.
What are the limitations of the free tier?
The Free plan provides 10 video minutes and 1 AI credit per week. You are limited to four exports weekly, and all exported videos include an Invideo watermark. You also cannot access generative features.
Is security included for all paid plans?
Advanced security features are mentioned specifically as a feature of the custom Enterprise plan. Specific security measures for the Plus, Max, and Generative tiers are not explicitly stated on the official site.
Can I create videos in multiple languages for international audiences?
Yes. Invideo is designed to expand your global reach, supporting the creation of videos that resonate across diverse countries, beliefs, and languages worldwide.
Which plan is best suited for marketing agencies needing high volumes of stock footage?
If you primarily rely on stock content, the Plus ($28/mo) or Max ($50/mo) plans are recommended. The Max plan includes 200 video minutes and 320 iStock assets monthly.