Best VPN software

Customer support staff were consistently professional, swift, and competent (e.g., Monica, Webster, Emily).

Historically offered very competitive and low-cost multi-year special offers.

The VPN service was permanently discontinued in April 2024.

Users reported frequent connection failures and highly unreliable performance.

Audited No-Logs policy verified by Deloitte adds major credibility.

Blazing fast speeds supported by next-gen 10 Gbps servers.

Sub-optimal or obsolete support for certain Linux distributions (both CLI and GUI).

Lack of clear details regarding auto-renewal and foreign currency pricing (e.g., USD vs. CAD) in subscription ads.

Unmetered device connections included on all plans.

High reliability and fast speeds using the WireGuard protocol.

The price increases significantly when renewing after the introductory rate.

Users occasionally need to disable the VPN to access strict banking or financial sites.

Strict No Logs policy is independently audited and court-proven.

Supports an unlimited number of simultaneous device connections.

No permanent free version or extended complimentary trial available.

The introductory rate increases significantly upon renewal for the 1 Year plan.

Extremely competitive annual pricing (effective $3.75 per month).

Simple, modern user interface (UI) and easy installation process.

Users report highly inconsistent connection reliability.

Trial cancellation process is problematic; users report unauthorized charges.

Verified no-logs policy backed by strict Swiss privacy laws.

Robust Free plan offered with no data caps or advertisements.

Frequent user reports of connection instability and sluggish speed.

Widespread issues processing refunds and unauthorized auto-renewals.

True anonymity from day one (account number only, no personal data required).

Remarkably simple, flat-rate pricing (€5/month) since 2009.

Customer support response times are frequently reported as slow.

Lack of dedicated, user-friendly apps for key mobile operating systems (iOS/Android).

Highly competitive introductory pricing rates advertised.

Strict no-log policy guarantees user anonymity.

Frequent reports of severe unauthorized credit card charges.

Accounts may be frozen shortly after paying for the subscription.

Independently audited No-Log policy.

Uses proprietary hardware and VyprDNS® (no third-party servers).

Frequent connection instability and disconnections reported.

Slow connection speeds reported on several platforms (e.g., MacOS Catalina).

Includes robust bank-grade encryption to protect sensitive data.

Automatic protection activates instantly on unsecure public networks.

Widespread reports of intrusive pop-ups and resource consumption that slow down computers.

Major complaints concerning unauthorized and aggressive auto-renewal charges.

Globally praised for connection reliability and speed.

Strict, independently audited no-logs policy and TrustedServer technology.

Premium pricing is significantly higher than many competitors after the initial discounted term.

Occasional difficulties accessing major streaming services (e.g., Netflix, YouTube TV) that detect the VPN.

Protects an unlimited number of simultaneous devices.

Customer support is exceptionally fast, professional, and helpful.

Users occasionally report VPN connection dropouts.

Some third-party applications may conflict, requiring exclusion lists.

Supports usage across unlimited simultaneous devices.

Highly flexible Build A Plan starts at just $3.00 per month.

No traditional free trial or formal money-back guarantee (only a permanent Free Plan is offered).

Some users reported initial technical issues or API errors after upgrading to paid plans.

Provides flexible security solutions (CloudConnexa or Access Server).

Robust Zero Trust features and access controls are implemented.

External users report serious issues with platform lag and poor UX.

Setup and onboarding can be difficult and time-consuming.

Unique commitment to annual, independent security audits.

Strict no-logging policy guarantees user privacy.

Frequent, recent reports of connectivity issues and constant disconnections.

Software can be buggy (shows connected when service is dropped).

Seamless integration with Norton's comprehensive security suite (360/LifeLock).

Includes advanced privacy tools (Double VPN, Kill Switch, IP Rotation).

High annual renewal costs are frequently criticized by users.

Loyalty discounts or reward systems appear insufficient.