Is there a free trial period before I purchase a subscription?
Surfshark does not currently advertise a standard free trial offer. However, every subscription purchase is covered by a generous 30-day money-back guarantee, allowing you to test the service risk-free.
How does Surfshark's unlimited device policy work?
A single paid subscription covers an unlimited number of simultaneous devices. This model is exceptionally cost-effective, allowing you to protect your entire family or household with one account.
What happens if I need technical support or have a billing question?
Customer support experts are available 24 hours a day, seven days a week, through live chat or email. Users report the team is exceptionally fast, patient, and helpful in resolving issues quickly.
Does Surfshark provide a Dedicated IP address?
Yes, Surfshark offers the option to purchase a dedicated IP address. This feature is available as an additional upgrade after you have purchased your standard subscription plan.
How fast are the connections, and where are the servers located?
Surfshark uses industry-leading protocols like WireGuard® to ensure high-speed connections. The network spans over 3200+ RAM-only servers located in more than 100 different countries globally.
What is the process for receiving a refund if I cancel within 30 days?
If you decide the service is not suitable for you within the initial 30-day window, you can contact customer service to request a full refund. The process is designed to be quick and easy.
What are Nexus technology and IP Rotator?
Nexus technology gives you advanced control over your connections. It includes Dynamic MultiHop, which lets you create custom server pairings, and the IP Rotator, which changes your IP every ten minutes automatically.
Who is Surfshark best suited for?
Surfshark is highly recommended for users who need comprehensive protection for many devices. Its strong combination of speed, unlimited device coverage, and comprehensive security bundles offers great value for consumers.
Do I have to use exclusion lists or conflict settings with other applications?
Surfshark works seamlessly with many applications. However, some external users occasionally report that specific third-party applications may require you to set up exclusion lists to avoid conflicts.
How does Incogni help protect my identity?
Incogni is an automated service that contacts data brokers on your behalf. Its goal is to ensure they permanently remove your personal and browsing data from their sales networks.
Is my data stored under Surfshark’s no-logs policy?
No, Surfshark strictly follows a no-logs policy. They do not monitor, track, or store any details about your activities or data while you are connected to the VPN service.
What steps are involved in setting up the Surfshark One security bundle?
First, you get a subscription, then download and install the Surfshark app on your devices. After logging in, you can easily access and configure the VPN, Antivirus, and other security features.