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Tidio

Tidio

The complete customer service stack with Lyro AI for SMBs.

#2 dans Live Chat
1 阅读时间 · 更新时间 10/4/2025
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At a glance

Quick overview for Tidio: rating, pricing summary, key features, and highlights.

Ciroapp 评论

4.0
Strong AI-driven support, with caveats.

We see Tidio as a solid all-in-one customer service stack for SMBs. It blends Lyro AI with a Help Desk and Live Chat, plus 120+ integrations, to boost resolution rates and efficiency. Overall, we find strong value for teams that want AI augmentation without losing human oversight.

优点

  • Pro:Lyro AI handles a large share of repetitive queries
  • Pro:120+ tool integrations fit your stack
  • Pro:Flows and no-code templates streamline conversations
  • Pro:Real-time live chat plus ticketing in a single inbox

缺点

  • Con:Pricing concerns, refunds issues, and unexpected plan changes
  • Con:Some features perceived as overpriced for startups
  • Con:Occasional setup hiccups
  • Con:Billing transparency can be confusing
范围: $0–$5000/monthFree plan, Free trial, Monthly subscription, Yearly subscription, One-time payment, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Tidio评论、价格、功能、优缺点

If you're struggling with slow resolutions and dipping CSAT, you're not alone. Tidio aims to lift resolution rates, CSAT, and team efficiency. ✨

Its Lyro AI Agent handles about two-thirds of repetitive queries across chat, email, and social, while the Help Desk and Live Chat keep human agents focused. 💡

Tidio 是什么？

What is it? A complete customer service stack in one platform. Tidio blends Lyro AI Agent with a Help Desk and real-time Live Chat, plus Flows to streamline conversations. It's built for brands and service teams who want AI to augment humans, not replace them.

The system supports 120+ tool integrations and a full-suite approach to service. 💬

Tidio 主要功能

✨ A complete AI-powered service stack

If you're dealing with slow resolutions and dipping CSAT, you're not alone. Tidio aims to lift resolution rates, CSAT, and team efficiency.

Tidio blends Lyro AI Agent with a Help Desk, real-time Live Chat, and Flows to streamline conversations. It's built for brands and service teams who want AI to augment humans, not replace them.

The platform supports 120+ tool integrations, giving you a full-suite approach to service.

✨ Lyro AI Agent: automatic resolution at scale

Lyro AI Agent handles 90% of repetitive tasks, freeing agents for complex work.

It also handles 67% of repetitive queries across chat, email, and social, contributing to the industry's high resolution rate. The AI delivers an 89% resolution rate, showing how automation can complement human effort.

✨ Live Chat and Help Desk: human support that scales

Help Desk and real-time Live Chat keep human agents focused where they add the most value, while AI handles routine work.

Live Chat strengthens engagement and outcomes. It’s associated with a 25% increase in qualified leads and a 70% rise in self-service resolution.

✨ Flows: automate, guide, and convert

Flows streamline conversations and guide customers toward actions. They’re designed to help you convert more customers — up to 24% more — by optimizing each interaction.

Imagine your own SDR optimizing every touchpoint. Make it real with Flows and operations-streamlining Product Suite.

✨ Integrations, security, and scale

The platform brings 120+ tool integrations to fit your stack and keep workflows smooth.

It's a one-platform approach designed to improve efficiency, with a focus on data security and privacy as you scale.

使用案例

🤖 Let Lyro AI handle routine questions across channels

In many brands, routine questions pile up quickly. Lyro AI covers roughly two-thirds of repetitive queries across chat, email, and social, so agents can focus on the tougher cases.

With AI handling the bulk, resolutions can come faster, and CSAT can improve as conversations stay on-brand. Lyro AI delivers a high resolution rate while keeping interactions natural.

All of it sits in Tidio's complete service stack: Lyro AI, Help Desk, Live Chat, and Flows. It connects to 120+ tools, so it fits your existing setup.

💡 Turn chats into qualified leads with guided flows

When visitors reach you by chat, email, or social, Flow automation guides the conversation toward useful data and next steps.

Step-by-step flows collect key details, qualify interest, and route a highly relevant message to sales or support. This helps you convert more conversations into qualified leads while keeping the human touch where it matters.

🕒 Problem → Approach → Outcome: Peak-time support

Problem: A fast-growing brand sees slower responses as message volume spikes.

Approach: They added Lyro AI across chat, email, and social, with a Help Desk for tickets and Flows to automate routine tasks.

Outcome: Resolutions move faster, tickets are handled more consistently, and customer satisfaction improves as agents stay focused on complex issues.

🪄 Self-service empowerment and deflection

Customers can find answers through guided conversations and self-service options. Lyro AI handles routine questions, while Flows steer users toward the right resources.

Self-service resolution rises significantly, reducing the need for live agent time and speeding the path to an answer.

🔗 Seamless integration and human augmentation

The platform maintains your existing tools and data flow, with 120+ integrations that fit your stack.

AI augments human agents by handling repetitive work and guiding case routing, so your team focuses on what needs a human touch. Live Chat, Help Desk, and Flows work together to keep conversations smooth and productive.

Tidio 价格概览

价格范围
$0–$5000/month
价格类型
Free plan, Free trial, Monthly subscription, Yearly subscription, One-time payment, Usage-based pricing

Plans from $0/month

Pricing

Tidio pricing: Plans from $0/month Plans range: $0–$5000/month Billing options: Free plan, Free trial, Monthly subscription, Yearly subscription, One-time payment, Usage-based pricing

用户评论

Trustpilot shows a mixed but generally positive signal for Tidio. Reviews (213 total) highlight fast, friendly support and easy access to agents, with many noting how quickly issues are resolved.

Still, customers flag refunds and pricing as drawbacks, including unexpected plan changes and perceived value gaps for some features. Users appreciate Lyro AI handling a large share of repetitive queries and the promise of higher resolution rates, alongside the platform's strength in real-time live chat and omnichannel workflows.

The promise of 120+ integrations and no-code flows also features prominently. Capterra reviews reinforce these themes, pointing to ease of use, solid onboarding, and reliable performance, while occasional comments focus on pricing/value and feature gating.

Overall, you get a capable, AI-augmented helpdesk with strong support but be mindful of cost and transparency. Pricing concerns and onboarding are recurring themes, balanced by real-world results like increased efficiency and faster resolutions.

✨

其他地方的用户评价

Alex D.
· Trustpilot
5.0 / 5

I love Tidio; the AI flows cut repetitive work and the live agent handoff is smooth. Support was fast when I asked setup questions.

Jordan P.
· Trustpilot
4.0 / 5

The platform is easy to use and integrates well with our tools. We get quick responses from support, though pricing changes can be surprising.

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为什么要使用 Tidio？

Why use Tidio? Because it combines AI with proven human support and delivers measurable gains.** 🚀

  • 90% of repetitive tasks handled by Lyro AI Agent.
  • 67% of repetitive queries across chat, email, and social left to Lyro AI Agent, contributing to the highest industry resolution rate.
  • 89% resolution rate with Lyro AI Agent.
  • 25% increase in qualified leads with Live Chat.
  • 70% increase in self-service resolution.
  • 120+ tool integrations to fit your stack and keep your workflow smooth.

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常见问题

How is pricing structured on Tidio?

Pricing is based on billable conversations per plan. Starter includes 100 billable conversations, Growth supports up to 2,000, and Plus offers higher or custom quotas; Lyro AI conversations and Flows have separate limits.

What is Lyro AI Agent and how many queries can it handle?

Lyro AI handles up to 67% of repetitive questions and learns from your content to deliver human-like responses.

What are Flows and how do they relate to Lyro AI?

Flows are no-code automation templates that guide conversations and drive conversions; they operate on predefined rules and complement Lyro AI.

Is there a free trial, and what happens after it ends?

Yes, there is a 7-day free trial with full feature access and no credit card required. After it ends, your account downgrades to the Free plan unless you upgrade.

Can I upgrade or downgrade my plan at any time?

Yes, you can upgrade or downgrade anytime; changes take effect at the start of your next billing cycle.

How many agents can I add to a Tidio project?

Self-serve plans allow up to 10 agents; Plus plans offer custom agent counts.

Can I use Tidio on multiple websites, and will the widget look the same across them?

Yes, you can add Tidio to multiple sites; the chat widget appearance and basic behavior are shared across sites unless you request per-site differences.

How many integrations does Tidio offer?

Tidio supports 120+ tool integrations.

Do plans support multiple languages?

Yes—Plus includes Multilanguage support.

What about data security and privacy?

Not explicitly stated on the official site. Tip: check Tidio's security and privacy sections for details.

Is there a money-back guarantee if I don't hit a target resolution rate?

Yes, Tidio offers a Resolution Rate Guarantee; if you don’t achieve at least a 50% uplift, you’ll get your money back.

Who is Tidio best for?

Tidio is built for SMBs, brands, and service teams seeking AI augmentation, with 120+ integrations and a full customer service stack.

How often do Lyro AI conversation limits refresh?

Lyro AI limits refresh every 30 days on Lyro AI Agent or Plus plans; accounts start with 50 Lyro conversations and can increase with the plan.

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