The main difference between Docsie and Help Scout is that Docsie offer a free plan but Help Scout does not offer any free plan.
In this versus, we compare Docsie vs Help Scout in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Docsie review and Help Scout review.
However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
Quick overview
Docsie vs Help Scout at a Glance
To make your choice quick and efficient, here is a short summary about our comparison of Docsie vs Help Scout. Find out their ratings, features, prices and then discover the winner of the versus.
Pros and Cons comparison
Docsie Review – Create Documentation Efficiently
Specifications comparison
Details | Docsie | Help Scout |
---|---|---|
Features | Document setup / Knowledge Base | Integrations / Live chat / Real-time messaging |
Best suited for | Individuals, Freelancers, Small businesses, Mid size businesses, Large enterprises | Small businesses, Mid size businesses, Large enterprises |
Website languages | English | English |
Website URL | Visit official website | Visit official website |
Support link | Support page | Support page |
Support email | hello@docsie.io | contact@helpscout.com |
Live chat | No | Yes |
Company address | Toronto, Ontario | Boston |
Year founded | 2016 | 2011 |
Pricing comparison
Compare the price between Docsie vs Help Scout
Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.
Pricing comparison | Docsie | Help Scout |
---|---|---|
Pricing range | From $39/month to $315/month | From $20/month to $65/month |
Pricing types | Annual subscription / Monthly subscription | Annual subscription / Monthly subscription |
Free plan | Yes | No |
Free trial | No | Yes, 15 days |
Money back guarantee | No | Yes, 30 days |
Pricing page link | See plans | See plans |
Docsie Pricing details
Docsie pricing plans are divided into five categories:
- Startup
- Startup Plus
- Small Team
- Business
- Organization
- Startup – Good for hobby projects with simple documentation needs.
- 1 Public & Private Knowledge Base
- 1 Custom Domain with SSL
- Unlimited Articles and Versions
- 5 Books of content
- Unlimited Languages
- Use existing templates
- Upload images, gifs
- Publish Knowledge Base to Docsie Portal
- Embed Knowledge Base into your website
- Import from Word
- Import from HTML
- 15 MB max file upload size
- 1 GB upload limit
2. Startup Plus – ($39 monthly and $49 annually) Great for Startups who simply need to add more content to their Docs. All features of startup plus:
- 10 Books of content
- Create and use templates
- 30 MB max file upload size
- 30 GB upload limit
- File manager
- Upload Videos
- Password Protect Docs
- Use Google Analytics
3. Small Team – ($79 and $99 annually) Amazing for companies who are getting serious about their docs.
- All features of Startup Plus
- Publish up to 3 knowledge bases
- 3 custom domains
- 3 Shelves of Content
- Create product tours
- Unlimited content per shelf
- Automated Translations
- Knowledgebase Customization and Branding
- Advanced JWT Token Authentication
- Support with migration
- Use Custom Javascript
- Access to Docsie API
- 50 MB max file upload size
- 50 GB upload limit
4. Business – ($249 and $315 annually) Phenomenal for teams with lots of docs, needing a helpful way to manage them.
- All features of a Small Team
- Publish up to 10 knowledge bases
- Up to 10 custom domains
- 10 Shelves of content
- Unlimited manuals, tours, and docs
- Generate Videos from Docs and User Manuals
- Create In-App Help Interfaces
- Advanced Search and View Analytics
- View Documentation Feedback
- AI-powered “Ghost Translations”
- Support with knowledge base customization
- 250 MB max file upload size
- 100 GB upload limit
- Organization
- Alternatively, you can host your knowledge base in a private cloud environment.
- Make changes to your Docsie instance as desired.
Help Scout Pricing details
There are two pricing for Help Scout: Monthly and Annually.
Monthly plan:
- Standard $25 per user per month
- Plus $50 per user per month
- Pro – Contact them in a link
Annual plan:
- Standard $20 per user per month
- Plus $40 per user per month
- Pro $65 per user per month
Monthly Plans:
Standard: $25 per user per month
- 2 Mailboxes
- 1 Doc site
- Up to 25 users
- Live chat
- In-app messaging(See Pricing)
- Beacon help widget
- Custom reports
- Automated workflows
- Customer properties
- API and 50+ integrations
Plus: $50 per user per month
- 5 Mailboxes
- 2 Docs sites
- No maximum user count
- 25 light users
- Custom fields
- Teams
- Advanced permissions
- Unlimited reporting history
- Advanced API access
- Salesforce, Jira, HubSpot apps
- HIPAA compliance
- Enterprise security
Pro Plan:
Available only for annual payments.
Annual Plans:
Standard: $20 per user per month
- 2 Mailboxes
- 1 Doc site
- Up to 25 users
- Live chat
- In-app messaging(See Pricing)
- Beacon help widget
- Custom reports
- Automated workflows set up rules to filter emails and automate actions
- Customer propertiesEnrich customer profiles with custom attributes
- API and 50+ integrations
Plus: $40 per user per month
- 5 Mailboxes
- 2 Docs sites
- No maximum user count
- 25 light users
- TeamsAssign
- Advanced API (access400 API calls per minute and access reporting endpoints)
- HIPAA compliance
- Enterprise security
Pro: $65 per user per month
- 25 Mailboxes
- 10 Docs sites
- 50 light
- Enterprise security
- HIPAA compliance
- API rate limit increase
- Concierge onboarding service
- Dedicated account manager