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Froged vs Help Scout

Froged vs Help Scout
Table of Contents:
April 17, 2023

The main difference between Froged and Help Scout is that Froged offer a 7 day free trial and Help Scout offer it for 15 days.

In this versus, we compare Froged vs Help Scout in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Froged review and Help Scout review.

However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Table of contents open

Quick overview

Froged vs Help Scout at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Help Scout vs Froged. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

8.8
Froged Review – Customer Experience Platform

Froged Review – Customer Experience Platform

In this Froged review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Froged
Read full review
Average Score 8.8
Customer support
8.9
Value for money
8.7
Ease of use
8.5
Features
9
PROS:
  • Good customer service
  • Campaign success setup
  • Have facts ready when talking to clients
  • Collect email addresses from departing visitors
  • Business growth using client journeys
  • Dynamic tagging and user groups help organize databases
  • Ease of use
CONS:
  • The dashboard is non-interactive in the free version
  • The behavioural analysis only in paid versions
Visit Froged
9.4
Help Scout Review – Shared inbox, Help Center and Live Chat Software

Help Scout Review – Shared inbox, Help Center and Live Chat Software

In this Help Scout review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Help Scout
Read full review
Average Score 9.4
Customer support
9.4
Value for money
9.6
Ease of use
9.2
Features
9.3
PROS:
  • Extremely affordable price
  • Integration with e-commerce and marketing tools
  • Agents and support staff can learn through training very quickly
CONS:
  • No telephone assistance
  • Provide consumers tags
Visit Help Scout

Specifications comparison

DetailsFrogedHelp Scout
FeaturesIntegrations / Knowledge Base / Product FlowsIntegrations / Live chat / Real-time messaging
Best suited forSmall businesses, Mid size businessesSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailsupport@froged.comcontact@helpscout.com
Live chatYesYes
Company addressMiami, USBoston
Year founded20192011

Pricing comparison

Compare the price between Froged vs Help Scout

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonFrogedHelp Scout
Pricing rangeFrom €0 to €890 per monthFrom $20/month to $65/month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planNoNo
Free trialYes, 7 daysYes, 15 days
Money back guaranteeNoYes, 30 days
Pricing page linkSee plansSee plans

Froged Pricing details

Froged has four plans starting from Free (€0), Grow (€66 each month), Scale (€290 each month), and Enterprise (€740 each month). You may use 7 day period demo for free trial and then subscribe for the desired plan depending upon your professional use.

Froged Pricing

FREE (€0):

  • For small team, an easier way to start a business, engage users and create help articles
  • 1 seat
  • Business Messenger
  • Databank
  • Integrating Slack
  • 200 Active Users Monthly
  • Credit card-free

GROW (€66/MONTH):

  • Provide your staff with tools to boost user retention and reduce churn
  • Starter+
  • Measuring engagement (CSAT Score, etc…)
  • Emails unlimited
  • Event-based email alerts
  • Behavior monitoring
  • Slack-Google Meet integration
  • 1,000 Active Monthly Users

SCALE (€290/MONTH):

  • Popular
  • Scales with your business
  • Grow+’s
  • 7 Seats (39€/seat)
  • Conversation-automation rules
  • Flows
  • Email behavior
  • NPS
  • Slack, Zapier, Google Meet, Jira, WhatsApp, Segment, Facebook Messenger, Webhooks
  • Remove FROGED from alerts and emails
  • 10,000 Active Users Monthly

ENTERPRISE (€740/MONTH):

  • Business-specific tools
  • Scale+
  • Seating 10
  • KB Pro Add-on
  • Space-planning
  • Success Manager
  • FROGED logo removal
  • 100% SLA
  • Active Monthly Users
Visit Froged official website

Help Scout Pricing details

There are two pricing for Help Scout: Monthly and Annually.

Monthly plan:

  • Standard $25 per user per month
  • Plus $50 per user per month
  • Pro – Contact them in a link

Annual plan:

  • Standard $20 per user per month
  • Plus $40 per user per month
  • Pro $65 per user per month
helpscout pricing

Monthly Plans:

Standard: $25 per user per month 

  • 2 Mailboxes
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports
  • Automated workflows
  • Customer properties
  • API and 50+ integrations

Plus: $50 per user per month

  • 5 Mailboxes
  • 2 Docs sites
  • No maximum user count
  • 25 light users
  • Custom fields
  • Teams
  • Advanced permissions
  • Unlimited reporting history
  • Advanced API access
  • Salesforce, Jira, HubSpot apps
  • HIPAA compliance
  • Enterprise security

Pro Plan: 

Available only for annual payments.

Annual Plans: 

Standard: $20 per user per month

  • 2 Mailboxes 
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports​​
  • Automated workflows set up rules to filter emails and automate actions
  • Customer properties​​Enrich customer profiles with custom attributes
  • API and 50+ integrations

Plus: $40 per user per month

  • 5 Mailboxes 
  • 2 Docs sites
  • No maximum user count
  • 25 light users 
  • TeamsAssign 
  • Advanced API (access​​400 API calls per minute and access reporting endpoints)
  • HIPAA compliance
  • Enterprise security 

Pro: $65 per user per month

  • 25 Mailboxes 
  • 10 Docs sites 
  • 50 light 
  • Enterprise security
  • HIPAA compliance
  • API rate limit increase
  • Concierge onboarding service
  • Dedicated account manager  
Visit Help Scout official website
Froged vs Help Scout
Froged vs Help Scout

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