Best Knowledge Base Software

We do not choose a winner because it is a collection of the best one, we consider that they all have their advantages and that they are adapted to many different needs.

However, the rating we give them highlights the ones we consider the best.

 

1 Help scout review
9.4
A better way to talk with your customers
Help Scout is a specialized customer support platform designed for expanding teams to provide industry-leading customer service. When you join up, you have access to a comprehensive set of customer support-optimized tools.
Customer support
9.4
Value for money
9.6
Ease of use
9.2
Features
9.3
PROS:
  • Extremely affordable price
  • Integration with e-commerce and marketing tools
  • Agents and support staff can learn through training very quickly
CONS:
  • No telephone assistance
  • Provide consumers tags
2 Zendesk review
9.4
Champions of customer service
Zendesk provides all the tools required for your support service to provide excellent customer service. The client experience is enhanced. It is a complete bundle with knowledge base modules and a live chat call center solution.
Customer support
9.4
Value for money
9.2
Ease of use
9.5
Features
9.6
PROS:
  • Suitable for a variety of customers.
  • Support for many brands and connected accounts.
  • Community forums and a knowledge base portal are offered.
  • Scalable price as businesses grow.
  • Strong integration with corporate systems and third-party apps. More than 100 automatic integrations with external applications.
  • Large information base and discussion room for questions.
  • In addition to being help desk software, it also functions as CRM software.
  • It is simple to use and set up.
  • Comprehensive analytics and reporting.
  • "Light agents" are unlimited and free. 
  • Open APIs allow for easy integration into your company.
CONS:
  • Users that utilize Zendesk can run into data exporting and uploading issues. Even worse, there are times when data is lost or deleted for no apparent cause.
  • There is a bit of a learning curve needed. Zendesk is complex, tiresome, and confusing. Without a sales representative's help, navigating may be extremely difficult.
  • It's a bit expensive for small to midsize businesses
  • It's challenging to work together with your coworkers when using Zendesk. They provide fundamental teamwork tools. However, they don't make it simple to have an easy conversation.
3 Archbee review
9.2
Build better product docs with your team
Archbee is a tool for documenting your team and consumers. Archbee offers the rapid creation of product documentation, developer manuals, and API references in a single location, allowing you to assist your users with product onboarding.
Customer support
9.2
Value for money
9.3
Ease of use
9.1
Features
9
PROS:
  • Centralized repository for all necessary paperwork
  • Helps in improving communication within the group
  • To efficiently draw out processes and processes, use a diagramming tool.
  • Assist in advance Swagger, the OpenAPI specification, and GraphQL
  • There is no limit to the amount of space available for storing files
  • Provide instantaneous help via chat
CONS:
  • No usable native apps for mobile devices or computers
  • No direct WordPress email distribution is possible
4 coda review
9
The doc for everyone
Coda is a new document that combines together words, data, and teams. It begins as a flashing cursor on a white page and has the potential to expand to the size of your team's goals. A document may be made as powerful as an app using the building pieces provided by Coda, such as pages with unlimited depth, tables that communicate with one another, and buttons that can be used within or outside of your document.
Customer support
8.8
Value for money
9.2
Ease of use
9.1
Features
9
PROS:
  • Video, pictures, and links for documentation
  • Highlighting various informational items for various persons
  • Easy to collaborate
  • Comprehension consolidation
  • Excellent tool for organizing
  • Easy to use
CONS:
  • The integration of internal tools are not very good. Information cannot be simply viewed or written to other tools of the choosing
  • Scale management may be difficult
  • For many users, onboarding and the first learning curve can be challenging
5 Docsie review
8.8
Create better product docs for your business
Docsie is suitable for the creation and management of internal and external company product documentation. It would enable customers to construct and distribute brand-specific documentation hubs for their own products. More than 5,000 enterprises and 1,000 documentation portals rely on Docsie as their main platform for managing documents.
Customer support
8.5
Value for money
8.9
Ease of use
8.7
Features
9.2
PROS:
  • Docsie is an excellent resource for expanding your knowledge base, and the best part is that it is reasonably priced.
  • When you need assistance, Docsie has fantastic customer service and is quite simple to use.
  • Docsie.io is at the bleeding edge of documentation, and the team there is always coming up with creative and practical upgrades that enhance their platform in numerous ways.
  • Ability to easily manage any documentation or migration project, no matter how big or little.
  • Compile documents from several sites. Edit the site documentation like you would a word document.
CONS:
  • Mobile application isn't available.
  • Has a bit of a learning curve.
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