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Docsie vs Help Scout

Docsie vs Help Scout
Table of Contents:
November 3, 2022

The main difference between Docsie and Help Scout is that Docsie offer a free plan but Help Scout does not offer any free plan.

In this versus, we compare Docsie vs Help Scout in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Docsie review and Help Scout review.

However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Table of contents open

Quick overview

Docsie vs Help Scout at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Docsie vs Help Scout. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

8.8
Docsie Review – Create Documentation Efficiently

Docsie Review – Create Documentation Efficiently

In this Docsie review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Docsie
Read full review
Average Score 8.8
Customer support
8.5
Value for money
8.9
Ease of use
8.7
Features
9.2
PROS:
  • Docsie is an excellent resource for expanding your knowledge base, and the best part is that it is reasonably priced.
  • When you need assistance, Docsie has fantastic customer service and is quite simple to use.
  • Docsie.io is at the bleeding edge of documentation, and the team there is always coming up with creative and practical upgrades that enhance their platform in numerous ways.
  • Ability to easily manage any documentation or migration project, no matter how big or little.
  • Compile documents from several sites. Edit the site documentation like you would a word document.
CONS:
  • Mobile application isn't available.
  • Has a bit of a learning curve.
Visit Docsie
9.4
Help Scout Review – Shared inbox, Help Center and Live Chat Software

Help Scout Review – Shared inbox, Help Center and Live Chat Software

In this Help Scout review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Help Scout
Read full review
Average Score 9.4
Customer support
9.4
Value for money
9.6
Ease of use
9.2
Features
9.3
PROS:
  • Extremely affordable price
  • Integration with e-commerce and marketing tools
  • Agents and support staff can learn through training very quickly
CONS:
  • No telephone assistance
  • Provide consumers tags
Visit Help Scout

Specifications comparison

DetailsDocsieHelp Scout
FeaturesDocument setup / Knowledge BaseIntegrations / Live chat / Real-time messaging
Best suited forIndividuals, Freelancers, Small businesses, Mid size businesses, Large enterprisesSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailhello@docsie.iocontact@helpscout.com
Live chatNoYes
Company addressToronto, OntarioBoston
Year founded20162011

Pricing comparison

Compare the price between Docsie vs Help Scout

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonDocsieHelp Scout
Pricing rangeFrom $39/month to $315/monthFrom $20/month to $65/month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planYesNo
Free trialNoYes, 15 days
Money back guaranteeNoYes, 30 days
Pricing page linkSee plansSee plans

Docsie Pricing details

Docsie pricing plans are divided into five categories:

  • Startup
  • Startup Plus
  • Small Team
  • Business
  • Organization
Docsie pricing
  1. Startup – Good for hobby projects with simple documentation needs.
  •  1 Public & Private Knowledge Base
  • 1 Custom Domain with SSL
  • Unlimited Articles and Versions
  • 5 Books of content
  • Unlimited Languages
  • Use existing templates
  • Upload images, gifs
  • Publish Knowledge Base to Docsie Portal
  • Embed Knowledge Base into your website
  • Import from Word
  • Import from HTML
  • 15 MB max file upload size
  • 1 GB upload limit

2. Startup Plus – ($39 monthly and $49 annually) Great for Startups who simply need to add more content to their Docs. All features of startup plus:  

  • 10 Books of content
  • Create and use templates
  • 30 MB max file upload size
  • 30 GB upload limit
  • File manager
  • Upload Videos
  • Password Protect Docs
  • Use Google Analytics

3. Small Team – ($79 and $99 annually)  Amazing for companies who are getting serious about their docs.

  • All features of Startup Plus
  • Publish up to 3 knowledge bases
  • 3 custom domains
  • 3 Shelves of Content
  • Create product tours
  • Unlimited content per shelf
  • Automated Translations
  • Knowledgebase Customization and Branding
  • Advanced JWT Token Authentication
  • Support with migration
  • Use Custom Javascript
  • Access to Docsie API
  • 50 MB max file upload size
  • 50 GB upload limit

4. Business – ($249 and $315 annually) Phenomenal for teams with lots of docs, needing a helpful way to manage them.

  • All features of a Small Team
  • Publish up to 10 knowledge bases
  • Up to 10 custom domains
  • 10 Shelves of content
  • Unlimited manuals, tours, and docs
  • Generate Videos from Docs and User Manuals
  • Create In-App Help Interfaces
  • Advanced Search and View Analytics
  • View Documentation Feedback
  • AI-powered “Ghost Translations”
  • Support with knowledge base customization
  • 250 MB max file upload size
  • 100 GB upload limit 

 

  1. Organization
  • Alternatively, you can host your knowledge base in a private cloud environment.
  • Make changes to your Docsie instance as desired.
Visit Docsie official website

Help Scout Pricing details

There are two pricing for Help Scout: Monthly and Annually.

Monthly plan:

  • Standard $25 per user per month
  • Plus $50 per user per month
  • Pro – Contact them in a link

Annual plan:

  • Standard $20 per user per month
  • Plus $40 per user per month
  • Pro $65 per user per month
helpscout pricing

Monthly Plans:

Standard: $25 per user per month 

  • 2 Mailboxes
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports
  • Automated workflows
  • Customer properties
  • API and 50+ integrations

Plus: $50 per user per month

  • 5 Mailboxes
  • 2 Docs sites
  • No maximum user count
  • 25 light users
  • Custom fields
  • Teams
  • Advanced permissions
  • Unlimited reporting history
  • Advanced API access
  • Salesforce, Jira, HubSpot apps
  • HIPAA compliance
  • Enterprise security

Pro Plan: 

Available only for annual payments.

Annual Plans: 

Standard: $20 per user per month

  • 2 Mailboxes 
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports​​
  • Automated workflows set up rules to filter emails and automate actions
  • Customer properties​​Enrich customer profiles with custom attributes
  • API and 50+ integrations

Plus: $40 per user per month

  • 5 Mailboxes 
  • 2 Docs sites
  • No maximum user count
  • 25 light users 
  • TeamsAssign 
  • Advanced API (access​​400 API calls per minute and access reporting endpoints)
  • HIPAA compliance
  • Enterprise security 

Pro: $65 per user per month

  • 25 Mailboxes 
  • 10 Docs sites 
  • 50 light 
  • Enterprise security
  • HIPAA compliance
  • API rate limit increase
  • Concierge onboarding service
  • Dedicated account manager  
Visit Help Scout official website
Docsie vs Help Scout
Docsie vs Help Scout

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