Starshipit emerges as a beacon of efficiency in the e-commerce shipping landscape, offering a suite of advantages that are hard to overlook. Its ability to automate and streamline complex shipping processes, coupled with robust integrations with numerous carriers and e-commerce platforms, positions it as a vital tool for businesses aiming to optimize their logistics. The software enhances customer engagement through branded tracking and notifications, while its advanced address validation feature significantly reduces delivery errors. These benefits collectively contribute to an improved customer experience and operational efficiency, making Starshipit an indispensable asset for modern e-commerce ventures.
- Enhanced customer experience
- Detailed analytics and reports
- Time-saving automation
- Efficient address validation
- Seamless integrations
- SMS Notification as an addon
- Learning curve
- Quite expensive
- Limited customization
Navigating the complex world of e-commerce shipping and fulfillment can be a daunting task for any business, big or small. Enter Starshipit, a revolutionary software that promises to transform how online retailers manage their logistics.
From seamless integration with multiple carriers to innovative features like branded tracking and efficient address validation, Starshipit stands out as a comprehensive solution designed to streamline shipping processes, enhance customer experiences, and boost operational efficiency.
This article delves into the intricate workings of Starshipit, uncovering the myriad of unique advantages it offers to e-commerce businesses striving to stay ahead in a competitive digital marketplace.
Read further to learn more about Starshipit, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
What is Starshipit?
Starshipit is a comprehensive shipping and fulfillment platform designed for online retailers, offering a streamlined solution to manage orders and couriers from a single dashboard. It automates the entire shipping process, enhancing customer experiences by connecting eCommerce platforms to over 60 couriers, enabling rate comparisons, label printing, address autocorrection, and setting up of shipping automations.
The software also provides options for discounted shipping rates, branded tracking pages, notifications, and a self-service returns portal, aiming to transform shipping from a low point into a brand highlight.
Additionally, Starshipit integrates seamlessly with existing platforms and couriers, backed by dedicated support and free onboarding, making it a user-friendly and efficient tool for retailers globally.
|Features||API Access / Access to multi-courier shipping rates / Address verification / Analytics & Reports / Automated Order Import / Branded Tracking Experience / Bulk create shipping labels / CSV uploads / Checkout Forms / Integrate with All Major Platforms / International Shipping / Notifications / Onboarding / Return Labels / Shipment management / Shipping Rules / Tracking notifications email (free) & SMS (15c) / Training and Support|
|Best suited for||Small businesses, Mid size businesses, Large enterprises|
|Website URL||Visit official website|
|Support link||Support page|
|Company address||85 Fort St, Level 4, Auckland, 1010, NZ|
Starshipit pricing: How much does Starshipit cost?
|Pricing range||From $50 to $500 per month|
|Pricing types||Annual subscription / Monthly subscription|
|Free trial||Yes, 30 days|
|Money back guarantee||No|
|Pricing page link||See plans|
Starshipit pricing plans
- Labels per month: Up to 250
- Price: $40/month
- 30-day free trial
- Free onboarding & training
- Access to all core features and automations
- Free phone, chat & email support
- Integration with multiple platforms & couriers
- Branded tracking pages (free)
- Tracking notifications email (free) & SMS (15c)
- Labels per month: Up to 1,000
- Price: $99/month
- Same as Starter plan
- Labels per month: Up to 2,000
- Price: $130/month
- Same as Starter plan
- Labels per month: Up to 4,000
- Price: $199/month
- Same as Starter plan
- Option to book a demo
- Labels per month: Up to 10,000+
- Price: $400/month
- Same as Enterprise plan
Common Features Across All Plans:
- Free onboarding & training
- Free ongoing phone, live chat & email support
- Knowledge base & community access
- Integration with multiple platforms & international couriers
- CSV upload capability
- Custom API access
- Access to multi-courier shipping rates
- Option to bring your own multi-courier shipping rates without penalties or charge per label
- Automatic order import
- Write-back tracking updates & sync information
- Bulk & quick print shipping labels
- Automation for packing slips, manifests & customs documentation
- Autocorrect invalid addresses
- Smart shipping rules and workflows
- Auto-assign orders to couriers
- Merge orders
- Live shipping rates comparison
- Book courier pickups
- Tags to filter orders
- Ship from store option
- Split orders
- Dangerous goods support
- Documents manager
- Product catalogue
- Packing validation
- Branded tracking and notifications email (free) & SMS (15c)
- Advanced branded tracking and notifications
- Look up addresses & auto-populate fields
- Display multiple delivery options at checkout
- Live & table rates at checkout
- Display transit times from couriers at checkout
- Rules for checkout rates & advanced features
- Generate return labels
- Report builder and exports
- Shipping price reports
- Shipping analytics
- User accounts
- Starter, Starter Plus, Professional, Enterprise, Enterprise Plus:
- Quarterly business reviews (only available with the Enterprise plan)
- Branded returns portal (Advanced returns add-on available for $25 per month for all plans)
- Multi-location accounts (available for an additional $20/month per account)
- Multi-brand/3PL accounts (available for an additional $20/month per account)
- Starter, Starter Plus, Professional, Enterprise, Enterprise Plus:
Each plan offers a comprehensive set of features suitable for businesses of varying sizes and needs, from basic shipping and fulfillment automation to advanced integrations and analytics. The additional options for branded returns, multi-location, and multi-brand accounts provide further customization and scalability.
Starshipit features: What can you do with it?
Diving into the features of Starshipit, we uncover a treasure trove of functionalities designed to simplify and enhance the e-commerce shipping experience. From the convenience of automated order imports and label printing to the sophistication of smart shipping rules and multi-carrier integration, each feature of Starshipit is crafted with the user’s efficiency and convenience in mind.
This section will explore how these features not only ease the logistical burden on retailers but also elevate the end-customer’s experience, showcasing Starshipit as a holistic solution for e-commerce shipping needs.
Omnichannel shipping is a strategic feature in Starshipit’s suite, enabling businesses to manage and fulfill orders from all sales channels through a single, unified dashboard. This approach is crucial in today’s retail environment, where customers expect a seamless shopping experience across online and offline channels.
The feature supports strategies like ship-from-store, which can significantly reduce freight costs and increase delivery speed by leveraging local inventory. By integrating various sales channels and automating order processing, Starshipit helps businesses create a cohesive and efficient fulfillment process.
This unified approach not only improves operational efficiency but also enhances the customer experience, as it ensures consistency in order processing and delivery, regardless of the sales channel used.
For businesses looking to provide a high-quality, integrated shopping experience, Starshipit’s omnichannel shipping feature is a key enabler, helping to bridge the gap between online and physical retail.
Branded Tracking and Notifications
Starshipit’s branded tracking and notifications feature significantly enhances the post-purchase customer experience. By offering branded tracking pages, retailers can maintain a consistent brand image even in the shipping process.
These pages can be customized with the retailer’s logo, promotional content, and even integrated loyalty programs, creating a seamless brand experience. The notifications system sends real-time updates to customers via email and SMS, keeping them informed about the status of their orders.
This proactive communication reduces the number of queries to customer support, as customers feel more in control and informed about their purchases. This feature is particularly valuable in building trust and loyalty, as customers appreciate being kept in the loop with consistent and branded updates.
Additionally, the Brand Hub’s customization capabilities allow retailers to tailor the messaging and aesthetics of these communications, reinforcing brand identity and fostering a stronger emotional connection with customers.
Shipping Labels and Documentation
The shipping labels and documentation feature of Starshipit streamlines a crucial part of the logistics process. It allows for the efficient generation and printing of shipping labels, packing slips, manifests, and customs documentation, all from a unified platform.
This one-click functionality is not only a time-saver but also reduces the likelihood of errors in the shipping process. The system’s support for plain labels caters to a variety of shipping needs, including ad-hoc orders and pre-paid satchels, making it versatile for different types of shipments.
For international shipping, the ease of generating customs documentation is a significant advantage, simplifying what can often be a complex and daunting task.
This feature is particularly beneficial for businesses that deal with a high volume of shipments, as it automates and simplifies the process, allowing for more efficient operations and the ability to scale more easily.
Starshipit’s shipping rates feature offers a high degree of flexibility and control to retailers. By allowing users to either bring their own negotiated rates or access discounted rates from a range of leading carriers, the platform caters to businesses of all sizes and their specific needs.
The display of live shipping rates at checkout is a critical feature for customer satisfaction, as it provides transparency and choice, enabling customers to select the shipping option that best suits their needs and budget. The platform’s ability to calculate shipping costs accurately based on various factors like destination, weight, and delivery timeframes is crucial for both retailers and customers.
This accuracy ensures that retailers can maintain cost-effectiveness while avoiding unexpected charges, and customers can trust that they are being charged fairly. Furthermore, this feature supports a better checkout experience, potentially reducing cart abandonment rates due to unexpected shipping costs.
The branded returns feature of Starshipit revolutionizes the returns process for both retailers and customers. By providing a branded returns portal, the platform allows customers to easily generate their own return shipping labels, fostering a sense of autonomy and convenience.
This self-service model not only enhances the customer experience but also significantly reduces the administrative burden on retailers. The ability to manage international returns efficiently is a standout aspect, addressing one of the more challenging areas of e-commerce logistics.
Keeping customers informed through branded SMS and email notifications during the returns process maintains a consistent communication flow, reducing uncertainty and potential frustration.
This feature is particularly important in today’s e-commerce environment, where a smooth returns process can be a key differentiator for retailers, directly impacting customer loyalty and repeat business. The branded aspect of the portal reinforces the retailer’s identity, turning even returns into an opportunity to strengthen brand engagement.
Starshipit’s multi-carrier shipping feature is a game-changer for e-commerce businesses, offering unparalleled flexibility and efficiency in logistics management. The unified dashboard is a central hub for managing orders, integrating seamlessly with a wide range of leading carriers such as Australia Post, DHL, FedEx, and others.
This integration simplifies the logistics process, allowing businesses to select the best carrier for each specific shipment based on factors like destination, size, and delivery speed. The automatic allocation of orders to different carriers, guided by predefined rules, is a standout feature.
It ensures that each order is shipped in the most efficient and cost-effective manner, without the need for manual intervention. This automation is particularly beneficial for businesses with high order volumes, as it significantly reduces the time and effort required to manage shipments.
Additionally, the ability to switch carriers easily provides a level of agility that is crucial in today’s fast-paced e-commerce environment, where delivery speed and reliability can directly impact customer satisfaction and loyalty.
International shipping capabilities are a critical aspect of Starshipit’s platform, enabling businesses to expand their reach to global markets. The automation of international fulfillment processes, including the generation of customs documentation and management of automated returns, addresses some of the most complex aspects of cross-border e-commerce.
The support for major international carriers ensures that businesses can ship their products worldwide with confidence, knowing they are backed by reliable and efficient shipping services.
The international shipping tracking feature is particularly valuable, as it provides transparency and reassurance to customers, keeping them informed at every stage of the delivery process. This level of communication is essential in building trust with customers, especially in international transactions where shipping times can be longer.
By streamlining global shipping operations, Starshipit not only helps businesses to access new markets but also simplifies the complexities associated with international logistics, making it easier for businesses of all sizes to engage in global trade.
Reporting and Analytics
Starshipit’s reporting and analytics capabilities are a cornerstone for businesses seeking to optimize their shipping and logistics operations. The platform offers a range of customizable reports, enabling users to track and analyze various shipping metrics such as delivery times, shipping costs, and carrier performance.
This data is invaluable for identifying trends, pinpointing inefficiencies, and understanding customer preferences. The ability to export shipping data in user-friendly formats allows for easy integration with other business analysis tools, facilitating a comprehensive view of the company’s logistics operations.
These insights are crucial for making informed, data-driven decisions that can lead to improved delivery experiences, cost savings, and enhanced operational efficiency.
Additionally, the real-time analytics provide an up-to-date snapshot of shipping operations, enabling businesses to respond quickly to any emerging issues or opportunities. This feature is particularly beneficial for businesses looking to scale, as it provides the necessary insights to manage growth effectively and sustainably.
Choice at Checkout
The choice at checkout feature provided by Starshipit significantly enhances the online shopping experience. By offering a variety of shipping options, including standard, same-day, and express delivery, retailers can cater to the diverse needs and preferences of their customers.
This flexibility allows customers to choose the shipping method that best suits their urgency and budget, leading to increased satisfaction and potentially higher conversion rates. The platform’s ability to display accurate transit times from carriers is a crucial element, as it sets realistic expectations for delivery, reducing customer anxiety and potential dissatisfaction.
Retailers benefit from having control over their shipping rates, enabling them to balance cost-effectiveness with customer service. This feature is particularly important in today’s competitive e-commerce landscape, where shipping options and speed can be a deciding factor for customers when choosing where to shop.
Address validation is a critical feature of Starshipit’s platform, ensuring the accuracy and reliability of deliveries. The system’s ability to automatically correct invalid addresses is a significant advantage, reducing the risk of failed deliveries and the associated costs.
This feature is particularly useful for businesses dealing with large volumes of orders, where manual address verification would be impractical and time-consuming. The bulk auto-correction capability streamlines the process for large shipments, while the option to fix individual addresses with a single click offers flexibility for smaller or more complex orders.
By ensuring that orders are delivered to the correct address, Starshipit not only improves operational efficiency but also enhances customer satisfaction, as customers are less likely to experience delays or issues due to address errors. This feature is a key component in maintaining a smooth and efficient shipping process, essential for building a reliable and trustworthy brand reputation.
The API integration feature of Starshipit is a powerful tool for businesses looking to streamline their shipping and logistics processes. It allows for seamless integration of Starshipit’s capabilities into existing e-commerce platforms, ERP systems, and other business tools.
The API is designed for reliability, with a high uptime guarantee, ensuring that businesses can depend on it for critical operations. The extensive documentation provided makes integration straightforward, even for those with limited technical expertise. Access to all of Starshipit’s features, including the rules engine and carrier integrations, through the API, means that businesses can fully automate and customize their shipping processes.
This integration capability is a significant time-saver and efficiency booster, as it eliminates the need for manual data entry and enables real-time updates between systems. For businesses looking to scale or manage a high volume of orders, the API feature is essential, providing the flexibility and scalability needed to grow.
Starshipit review: Why you should use it?
Starshipit is a comprehensive shipping and fulfillment platform designed to streamline e-commerce logistics. It’s an ideal solution for retailers looking to save time and enhance their shipping experiences. The software automates tasks such as label creation, order fulfillment, and customer communication, significantly reducing the time and effort involved in managing shipments.
Users appreciate the platform’s ability to integrate with various e-commerce systems and carriers, providing a seamless and efficient workflow. The branded tracking and notifications feature enhances customer engagement, while the address validation tool minimizes delivery errors.
- Time-Saving Automation: Automates repetitive tasks like label printing and order fulfillment.
- Seamless Integrations: Easily integrates with various e-commerce platforms and carriers.
- Enhanced Customer Experience: Offers branded tracking and notifications for better customer engagement.
- Efficient Address Validation: Reduces delivery errors through automatic address correction.
- Comprehensive Reporting: Provides detailed analytics and reports for better decision-making.
- Cost: Some users may find the pricing a bit high, especially for smaller businesses.
- Learning Curve: New users might need time to fully understand and utilize all features.
- Limited Customization: Certain aspects, such as reporting, might offer limited customization options for specific business needs.
- Customer Service Variability: While generally positive, some users have reported variability in the quality of customer support.
- SMS Notification Cost: Additional cost for SMS tracking notifications, which might add up for businesses with high shipment volumes.
Frequently Asked Questions
How does Starshipit improve customer experience?
Starshipit enhances customer experience by offering branded tracking and notifications. This feature keeps customers informed about their shipment’s status, thereby increasing engagement and satisfaction.
Can Starshipit integrate with other e-commerce platforms?
Yes, Starshipit seamlessly integrates with various e-commerce platforms and carriers. This integration simplifies the shipping process and ensures a more efficient workflow for e-commerce businesses.
Is Starshipit suitable for businesses of all sizes?
Starshipit caters to businesses of all sizes, offering scalable solutions from small startups to large enterprises. Its range of pricing plans and features makes it adaptable to different business needs.
Are there any additional costs for using Starshipit’s SMS notifications?
Yes, while email tracking notifications are free, SMS tracking notifications incur an additional cost of 15 cents per SMS, which might be a consideration for businesses with high shipment volumes.
How does Starshipit contribute to operational efficiency in e-commerce?
By automating various shipping and fulfillment tasks, Starshipit significantly contributes to operational efficiency. It streamlines processes, reduces manual effort, and ensures accurate and timely deliveries.
What types of shipping rates does Starshipit offer?
Starshipit provides flexible shipping rate options, allowing users to access discounted rates from leading carriers or bring their own negotiated rates. This flexibility ensures cost-effective shipping solutions for businesses.
Can Starshipit handle international shipping?
Yes, Starshipit is equipped to manage international shipping. It automates the fulfillment process, including customs documentation and automated returns, and supports major international carriers.
What is the process for creating shipping labels in Starshipit?
Starshipit simplifies the creation of shipping labels, allowing users to print labels directly to a label printer or download them as PDFs. The platform supports the generation of plain labels for ad-hoc orders and pre-paid satchels.
What are the benefits of Starshipit’s choice at checkout feature?
Starshipit allows retailers to offer multiple shipping options at checkout, such as standard, same-day, and express delivery. This feature enhances the customer’s decision-making process and improves overall satisfaction by providing various delivery options and accurate transit times.
How does Starshipit ensure accurate delivery addresses?
Starshipit features advanced address validation, which automatically corrects invalid addresses. This tool minimizes delivery errors and ensures successful deliveries.