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Shopify POS

Shopify POS

The point of sale for every sale

#5 dans Point of Sale
2 min read · Updated 10/5/2025
Shopify POS homepage screenshot

At a glance

Quick overview for Shopify POS: rating, pricing summary, key features, and highlights.

Ciroapp review

3.4
Powerful omnichannel, constrained by support and cost.

Shopify POS excels at unifying online and physical sales, offering features like automatic inventory sync and centralized management that modern retailers need. Overall, we must apply a significant discount to the rating due to the universally reported failures in customer support and the high recurring cost required to access advanced retail features via POS Pro.

Pros

  • Pro:Achieves true omnichannel synchronization across all sales channels.
  • Pro:Inventory levels are updated automatically with every transaction.
  • Pro:Manage all aspects of the business from a single back office.
  • Pro:Platform offers a robust app ecosystem for customization.

Cons

  • Con:Customer support is consistently reported as non-existent or unhelpful.
  • Con:Advanced retail features require POS Pro, adding $89/month per location.
  • Con:Users report platform instability and occasional reliability issues.
  • Con:Highly complex tiered pricing structure can become costly quickly.
Free trial
Yes — 3 days
Range: $5–$399+/monthFree trial, Monthly subscription
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Shopify POS review, pricing, features, pros & cons

Are you tired of manually reconciling sales data between your physical store and your website? This often creates disconnected customer experiences and incomplete inventory records. Shopify POS solves this frustration by connecting your retail operations seamlessly.

It offers unified data, automated inventory updates, and streamlined payment processing for every transaction. ✨

What is Shopify POS?

Shopify POS is a complete system blending powerful hardware and software designed for seamless in-person sales. It provides the tools necessary to processes transactions and accept payments anywhere. This POS system is flexible enough to support retailers of every size, from new stores to those running multiple locations.

If you sell products both online and in person, this tool is specifically designed to unify those channels. Your entire business is managed from a single back office, helping you simplify daily tasks and save time. ✅

Shopify POS Key Features

✨ Achieve True Omnichannel Selling

You gain the power to sell everywhere your customers prefer to shop. Shopify POS instantly connects your physical stores, website, social media, and online marketplaces. This unification links all sales data behind the scenes in real time.

This connected structure enables flexible shopping experiences for your customers. They can easily buy items online and then pick them up in store. Alternatively, staff can arrange for products purchased in store to be shipped directly to the customer’s home. This ability to bridge channels helps you convert more shoppers and meet modern demands.

✨ Automated Inventory Management

Stop wasting time on manual stock reconciliation and tracking. Inventory levels are automatically updated across all channels with every single sale processed through the POS. This provides a highly accurate view of your stock counts across all locations without extra work.

The system uses this precise data to simplify efficiency tasks. It can provide helpful insights into what sells best and when you are busiest. You can even receive alerts when specific products are about to run out of stock, allowing you to quickly re-order.

✨ Fast and Reliable Payment Processing

Keep your checkout line moving smoothly without interruption. Shopify POS uses integrated hardware and software designed for quick transactions. The platform offers a robust 99.9% uptime, ensuring reliability even during high-traffic periods.

Staff can accept popular payment methods seamlessly at the counter or on the sales floor. This includes major credit cards, debit cards, and various digital wallets. You can choose reliable hardware setups customized to fit your specific selling scenario, whether you run a permanent brick-and-mortar storefront or a mobile pop-up shop.

🤝 Building Lasting Customer Loyalty

Turn every transaction into an opportunity for personalized service. The POS system effortlessly captures customer contact details and purchase history during checkout. Staff can use these valuable and accurate insights to immediately improve the buying experience.

This comprehensive data is crucial for fostering customer loyalty. You can track their preferences and purchases to make notes for future staff interactions. The collected contact information can also be reused for digital marketing campaigns like email or social media follow-ups.

✨ Unified Back Office and Operations

Manage your entire business from one central command center. Shopify provides a single back office to manage inventory, orders, customer data, and staff across all your locations. This centralized data hub significantly simplifies complex daily routine tasks.

For team management, you can easily control what employees can access within the system. You set staff permissions to secure sensitive data while giving your team the tools they need to run the floor effectively. This streamlines daily operations, letting you focus on growth.

✨ Flexible Customization and Integrations

Customize your POS solution easily using a rich ecosystem of tools. Shopify POS integrates with over one hundred dedicated third-party apps designed specifically for retail. This ensures seamless connections without cumbersome manual installation or data problems.

The system supports retailers of every size and scenario, adapting to your business needs. You can choose hardware and software whether you are selling at a single store, managing multiple locations, or running sales on the go at markets and events. Staff can download the intuitive POS software onto any tablet or smartphone.

Use Cases

💳 Streamlined In-Store Checkout

When a customer is ready to buy, you need the checkout process to be fast and reliable. Shopify POS integrates hardware and software, ensuring smooth transaction processing every time. You can accept all popular payment methods, including major credit cards, debit cards, and digital wallets.

Since the system operates on a stable platform, you benefit from 99.9% uptime. This helps keep the line moving so customers never face interruptions at the payment terminal. Integrated software automatically calculates the order total, including sales tax.

🔗 Unifying Online and Physical Sales

Are you tired of disconnected data between your website and your shop? This POS connects sales across your physical store, online store, and social channels into one back office. This true omnichannel setup simplifies your management tasks immensely. You can offer customers flexible options like purchasing items online and picking them up right in your store.

Expected outcome: Less time spent manually reconciling sales data.

📍 Running a Successful Mobile Pop-Up

Many retailers sell products at weekend markets or special events. Shopify POS supports these 'on the go' transactions using portable, wireless software and hardware. You can process transactions wherever your customer is standing, using a mobile device setup.

Every sale made at the pop-up instantly updates stock levels across your entire business. This prevents accidental overselling on your website while you are away from your main location.

💖 Leveraging Customer Data for Service

Capturing customer information at checkout helps your staff build lasting relationships. The POS seamlessly captures purchase histories and contact details during the transaction. Staff can use these valuable insights to offer highly personalized service in the store.

Later, you can use this accurate customer list to power digital marketing campaigns. This helps you re-engage existing in-store visitors and find new customers through targeted outreach.

📊 Accurate Inventory Management Across Locations

Problem: Manually tracking stock levels across multiple systems is time-consuming and prone to errors.

Approach: Inventory levels automatically update behind the scenes with every sale, online or in person. The system gives you a highly accurate view of your stock across all your locations.

Outcome: You receive instant insights into product performance, knowing when items need re-ordering or when slow-moving stock should be put on sale. This reduces manual tracking and ensures product availability.

🧑‍💼 Managing Staff Access and Security

As your team grows, you need clear controls over who can access sensitive business data. Shopify POS lets managers easily set specific staff permissions. This controls exactly what employees can view and access on the system.

This simple tool allows you to scale your team securely while ensuring productivity in the retail environment.

› Tip: Use the 'Unlimited POS logins' feature available on many plans to ensure every team member has their own secure access.

Pricing Overview for Shopify POS

Pricing range
$5–$399+/month
Pricing types
Free trial, Monthly subscription

Shopify POS pricing combines a base Shopify subscription plan (starting at $5/month) with potential add-on costs for advanced retail features via POS Pro locations ($89/month per location). Transaction fees decrease significantly on higher-tier plans.

Plans & Pricing

Starter

Monthly$5 USD
YearlyNot explicitly stated
  • 1 POS login
  • Limited online store
  • Casual in-person selling features included
  • Card rates starting at 5% + 0¢ USD in person
Try for free

Retail

Monthly$89 USD
YearlyNot explicitly stated
  • 1 POS Pro location included
  • Unlimited POS logins
  • Limited online store
  • Card rates starting at 2.6% + 10¢ USD in person
Try for free

Basic

Monthly$39 USD
YearlyNot explicitly stated
  • Unlimited POS logins
  • Full-featured online store
  • Card rates starting at 2.6% + 10¢ USD in person
  • Requires $89 USD/month for each POS Pro location
Try for free

Grow

Monthly$105 USD
YearlyNot explicitly stated
  • 5 staff accounts
  • Unlimited POS logins
  • Full-featured online store
  • Card rates starting at 2.5% + 10¢ USD in person
  • Requires $89 USD/month for each POS Pro location
Try for free

Advanced

Monthly$399 USD
YearlyNot explicitly stated
  • 15 staff accounts
  • Unlimited POS logins
  • Full-featured online store
  • Card rates starting at 2.4% + 10¢ USD in person
  • Requires $89 USD/month for each POS Pro location
Try for free

Shopify POS costs between $5 and $399+ per month with 5 main plans (excluding POS Pro add-ons): Starter at $5/month, Retail at $89/month, Basic at $39/month, Grow at $105/month, and Advanced at $399/month.

Below you can review the specific details for these monthly subscription rates, including what they offer for selling both online and in person.

Starter

Price: $5 USD per month Websites Supported: Limited online store Best For: Selling on social/Casual in-person selling Refund Policy: Not explicitly stated Other Features:

  • 1 POS login
  • Highest card rates (5% + 0¢ USD in person)
  • Casual in-person selling features included

This plan is perfect if your main sales focus is social media and you just need basic features for occasional, casual in-person transactions, perhaps at a weekly market pop-up.

Retail

Price: $89 USD per month Websites Supported: Limited online store Best For: Selling at physical retail stores Refund Policy: Not explicitly stated Other Features:

  • 1 POS Pro location included
  • Unlimited POS logins
  • Standard physical retail card rates (2.6% + 10¢ USD in person)

If you run a single physical storefront and need professional POS tools ready to go, the bundled POS Pro location makes this plan a very appealing starting point.

Basic

Price: $39 USD per month (+$89 USD/month for each POS Pro location) Websites Supported: Full-featured online store Best For: Solo entrepreneurs needing advanced online and in-person tools Refund Policy: Not explicitly stated Other Features:

  • Unlimited POS logins
  • Better transaction rates than Starter
  • Full online store functionality

Solo entrepreneurs who need a robust unified platform, combining a powerful online presence with optional professional in-person selling, should start right here.

Grow

Price: $105 USD per month (+$89 USD/month for each POS Pro location) Websites Supported: Full-featured online store Best For: Small teams managing growing businesses Refund Policy: Not explicitly stated Other Features:

  • 5 staff accounts included
  • Lower transaction rates (2.5% + 10¢ USD in person)
  • Reduced 3rd-party transaction fee (1%)

Growing businesses with a small team benefit from the enhanced features this option provides, specifically the extra accounts and noticeably lower payment processing fees. 🚀

Advanced

Price: $399 USD per month (+$89 USD/month for each POS Pro location) Websites Supported: Full-featured online store Best For: Businesses scaling significantly Refund Policy: Not explicitly stated Other Features:

  • 15 staff accounts included
  • Lowest transaction rates (2.4% + 10¢ USD in person)
  • Highly reduced 3rd-party transaction fee (0.6%)

Choose this plan if your business is focusing on high volume and needs to minimize transaction costs while accommodating a large retail staff.

Shopify POS offers a generous free 3-day trial so you can test the platform. After the initial trial, you can often get the first three months for only $1 per month on many of these plans.

User Reviews

User sentiment regarding the Shopify ecosystem is highly critical, primarily concerning customer service and platform reliability 😥. Many independent business owners and consumers report that support is virtually non-existent, unhelpful, or relies heavily on frustrating chatbots, making it nearly impossible to resolve critical issues like billing errors or account access.

A major recurring concern is the perception that Shopify does not adequately vet its merchants, leading non-selling customers to face frequent scams and fraud when purchasing through the platform. This lack of accountability creates serious trust issues for buyers.

Business owners also mention significant challenges like the platform being 'crazy expensive' compared to alternatives and experiencing software instability ('goes down all the time'). While the snippets provided limited specific feedback detailing POS inventory accuracy or day-to-day retail use, the overwhelming theme suggests that when systemic issues or support needs arise, Shopify’s responsiveness is poor, impacting the overall reliability reported by its users.

What users say elsewhere

Alex D.
· Trustpilot
0.0 / 5

I would give zero stars if I could! Customer support does not exist. I am currently paying for an account I cannot log into because they only use a useless chatbot for recovery. This is unacceptable for business owners.

Sarah M.
· Trustpilot
1.0 / 5

The platform goes down all of the time. The company is unhelpful to a fault and I struggle to resolve errors. They update the software to look different but they never actually improve anything useful.

No reviews yet.

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Why use Shopify POS?

Switching to Shopify POS gives you the power to sell everywhere customers shop while simplifying your complex daily routine. You can reduce manual admin work and focus instead on increasing revenue and building stronger customer loyalty. 💡

Here’s why retailers choose this powerful system:

  • Achieve True Omnichannel Selling: You get a connected back office that instantly links sales across your physical stores, website, social media, and marketplaces. This unification supports flexible shopping options, like customers buying online and picking up in-store.
  • Simplify Inventory Management: Inventory levels are automatically updated behind the scenes with every sale. This gives you a highly accurate view of your stock across all locations without the need for manual tracking or end-of-day reconciliation.
  • Ensure Reliable Operations: Get started quickly with robust hardware that works right out of the box. You benefit from 99.9% uptime across the Shopify platform, helping you keep the checkout line moving without interruption.
  • Build Lasting Customer Loyalty: Capture customer contact information effortlessly during checkout. Your staff can use these valuable insights to offer highly personalized service, which is essential for improving buying experiences and fostering loyalty.
  • Customize Your Solution: Shopify POS integrates easily with a rich app ecosystem featuring over one hundred dedicated third-party apps. This allows you to personalize your POS solution quickly without suffering from manual installation issues or data hiccups.

Ready to transform your workflow with Shopify POS?

Try it nowView pricing

Frequently Asked Questions

How long is the free trial, and is a credit card required to start?

The free trial is 3 days long and requires no credit card to start testing the features. After the trial, you may be eligible for a promotional rate of $1 per month for the first three months.

Is the POS Pro feature priced per staff member or per retail location?

POS Pro is priced specifically per retail location, not per staff member using the system. It costs an additional $89 USD per month for each physical location that needs the enhanced features.

What is the difference between staff accounts and POS logins?

Staff accounts refer to administrative access, limited to 5 on Grow and 15 on Advanced plans. POS logins grant sales associates access to the retail app, and these are unlimited on all plans except the basic Starter plan.

Do I have to buy hardware accessories directly from Shopify?

No. While you will need a smartphone or tablet and a Shopify card reader, you may be able to bring your own accessories. You can check the official documentation for a list of compatible third-party scanners and printers.

What kind of migration support is offered if I am switching from another POS system?

Shopify offers resources like specialized POS migration apps to simplify the transition. You can also access dedicated customer service support to help guide you through the initial setup process.

How seamlessly does Shopify POS integrate with external business software like accounting platforms?

Shopify POS connects natively and seamlessly to the core Shopify ecommerce platform. For external integrations like accounting or loyalty programs, you can choose from over one hundred specialized third-party apps in their robust ecosystem.

Is there a discounted rate if I pay for my basic subscription yearly instead of monthly?

While the pricing page shows an option to 'Pay yearly,' the specific discounted annual subscription rates are not explicitly detailed on the official site. You should verify pricing upon checkout.

Can I use Shopify POS outside of the United States?

You can use Shopify POS in nearly every country globally. However, to access the full features, you should check the Help Center to ensure integrated Shopify Payments and hardware are available in your region.

What level of customer support is guaranteed for POS customers?

The official documentation states that 24/7 customer support is provided for users across all paid subscription plans.

Does Shopify offer a money-back guarantee or a specific subscription refund policy?

Not explicitly stated on the official site. The documentation confirms a free 3-day trial is offered, but it does not specify a money-back guarantee or a formal refund policy for monthly subscriptions.

What types of businesses benefit most from the $89/month Retail plan?

The Retail plan is ideal for professional sellers running a single physical storefront. It includes one POS Pro location and necessary staff features, making it a strong starting point for dedicated physical retail.

If I only sell casually at markets, do I need to pay for POS Pro features?

No. Casual in-person selling features, including basic payment processing and customer capture, are already included with the base subscription plans, such as the $5/month Starter plan.

Ready to try Shopify POS? Check out the official site or pricing.
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