How does CallHippo's pricing work? Is it per user or per usage?
CallHippo's core plans are priced per user, per month. For example, the Starter plan is $18 per user/month. Additional usage, like international calls beyond your plan's included minutes or premium add-ons, may have extra charges. You can see specific details on their pricing page.
What's included in the free trial, and how long does it last?
The free trial lasts for 10 days and doesn't require a credit card. It lets you test most features, including setting up a number and making calls. Some advanced features or specific minute allowances might be limited during the trial.
Can I bring my own phone numbers to CallHippo?
Yes, you can port your existing phone numbers to CallHippo. The process is described as hassle-free, and the feature is available on their platform.
What integrations does CallHippo support?
CallHippo integrates with over 100 apps, including Salesforce, HubSpot, Slack, Zendesk, Microsoft Teams, and Zapier. It aims to fit into your existing workflow and create a single source of truth.
How secure is my data on CallHippo?
CallHippo provides enterprise-grade security for all users. Their platform is SOC 2 Type II audited, HIPAA compliant, GDPR compliant, and ISO 27001 certified. Data is protected by world-class infrastructure.
Are there any limits on calls or messages?
Limits depend on your plan. For example, the Basic plan includes 1 free phone number and messaging. Paid plans like Starter include a pool of calling minutes (e.g., 1000 US/CA minutes) and a set number of SMS messages. Exceeding these limits will incur extra charges.
How do I cancel my subscription?
The provided website content does not explicitly state the cancellation process. It's recommended to check your account settings or contact their support team directly for assistance with cancellation.
What kind of support does CallHippo offer?
Support options vary by plan. All paid plans include chat and email support. Phone support is available on higher-tier plans. Enterprise customers get priority support with a 1-hour response time guarantee and a dedicated account manager.
Which countries can I get a phone number in?
CallHippo offers virtual numbers in over 50 countries, including the US, UK, Canada, Australia, Germany, and more. You can establish a local presence in these regions from one dashboard.
Can I get a refund if I'm not satisfied?
The provided website content does not explicitly state a refund policy. It's best to review their terms of service or contact customer support for details on refunds.
Who is CallHippo best for?
CallHippo is built for businesses of all sizes, from 1-person startups to enterprises with 500+ employees. It's especially suited for small to mid-sized teams looking for a quick setup, AI automation, and a unified communication platform.
How does onboarding work? Do you help with migration?
Setup is designed to be fast, taking about 3 minutes without needing IT hardware. For larger or more complex needs, personalized onboarding and migration assistance are available, particularly for Enterprise and Ultimate plan customers.
