Ready to try WestFax? Check out the official site or pricing.

WestFax review

Secure, HIPAA-compliant cloud fax for clinics, enterprises, and everyone in between.

WestFax costs from $14.99/mo · 3 plans · prices checked Oct 13, 2026

By Ciroapp Editorial Team · Updated Sep 17, 2026

Visit Website See Pricing

Commission may apply at no extra cost

Pricing verified Oct 13, 2026

Ciroapp score

4.1/ 5

WestFax stands out for compliance: HIPAA with a signed BAA on every plan, plus HITRUST and SOC 2 certifications. It runs its own network with over 97% first-attempt delivery, but API access and integrations sit behind custom Enterprise pricing, and there's no free trial or published refund terms. Overall, it's a strong pick for clinics and solo practices that need secure faxing.

Pros

Pros:HIPAA compliance is standard on every plan, including the $14.99/month Solo tier, with a signed Business Associate Agreement rather than a compliance feature reserved for enterprise buyers
Pros:WestFax runs its own carrier-grade fax network with AI-optimized routing that picks TDM or SIP per recipient, driving first-attempt deliverability above 97% and backed by an uptime SLA with 24/7 monitoring
Pros:Multiple sending and receiving channels fit existing workflows — browser, Outlook, iPhone/Android apps with camera scanning, any-brand multifunction printers, and a REST API with webhooks

Cons

Cons:There is no free plan or free trial — the cheapest entry point is Solo at $14.99/month, and no refund policy is published on the pricing page
Cons:Key features sit behind the custom-priced Enterprise tier — the REST API, webhooks, EHR and MFP integrations, unlimited users, 24/7 live support, and a dedicated account manager all require talking to sales
Cons:Unused pages don't roll over on any plan, and Solo caps you at a single line with no option to add more fax numbers

Best for

Clinics and medical offices that fax PHI daily and need a signed BAA
Solo practitioners and individuals who want compliant faxing from $14.99/month
Enterprises replacing legacy fax servers or scaling to millions of pages

What is WestFax?

Faxes that fail, pile up on paper, or leak patient data put clinics at real risk. WestFax tackles this with HIPAA-compliant cloud faxing, end-to-end encryption, and inbound faxes that land straight in the patient chart. Since 1999, it has handled everything from a few pages a month to millions — no fax machine required.

WestFax is a cloud fax service that replaces fax machines and phone lines with secure online faxing. It's built for healthcare providers and enterprises that must move protected documents, but solo practitioners and individuals can use it too. You send and receive by browser, Outlook, mobile app, multifunction printer, or REST API — and you can port your current fax number.

Should you choose WestFax?

Quick buyer guidance before you compare plans or click through.

Choose it if

Teams that need encryption, role-based access, and audit trails by default
Buyers who want month-to-month billing with cancel-anytime flexibility
Businesses porting an existing fax number or adding local and toll-free lines
Users who value phone and ticket support from human engineers
Mobile workers who need to send, scan, and receive from iPhone or Android

Skip it if

Anyone seeking a free plan — the cheapest advertised option is Solo at $14.99/month
Solo users who routinely exceed 500 pages, since overages run 3¢ per extra page
Teams needing API access, unlimited users, or EHR/MFP integrations without talking to sales — those sit in custom-priced Enterprise
Buyers who assume every integration is included — integration and Comprehend add-ons on the Team plan may cost extra
Shoppers wanting a free trial or published refund terms — the site offers a no-sign-up demo but shows no trial or refund policy

Next steps before buying

1Compare the Solo, Team, and Enterprise plans on the pricing page, including the full feature comparison table
2Confirm your must-have connections — EHR, multifunction printer, Outlook, storage, SSO — are supported on the tier you're considering
3Estimate your monthly page volume against plan inclusions and budget for overage rates like Solo's 3¢ per extra page
4If you handle PHI, verify the BAA and compliance details for your specific plan before signup
5Try the no-sign-up interactive demo and skim third-party reviews on G2 and Capterra to compare against alternatives

Ease of use

Onboarding looks simple. WestFax offers an interactive browser demo with no account needed, and reviewers describe quick setups — one G2 user prepped for number porting in about ten minutes, and a CEO reported a working fax API in about an hour. Reviews repeatedly call the portal intuitive, and human support is a call away if you stall.

WestFax Key Features

🔒 Compliance built in, not bolted on

Every fax is protected with end-to-end encryption from the moment it's sent. Role-based access controls decide who sees what, and audit trails record every action. On healthcare plans, WestFax signs a Business Associate Agreement, so you can prove compliance when it matters.

✨ Fax the way your team already works

No new habits needed. WestFax lives in the tools your team uses today, so a secure fax feels as easy as email.

Send from any browser or right inside Outlook
Scan paper documents with your phone's camera
Fax from any-brand multifunction printers at the office Inbound faxes can arrive as email, a printout, or in the web portal.

✨ Turn faxes into structured data with Comprehend

Typing fax details by hand is slow and error-prone. The WestFax Comprehend™ add-on uses AI to extract key details from each document and push them into your systems. Your team spends less time on data entry and more time on patients.

✨ Connections that fit right into your workflow

Inbound faxes land straight in the patient chart — indexed, searchable, and out of the paper tray. The Cloud Fax Toolkit bridges EHRs, printers, folders, and on-prem systems to the cloud, while developers get a clean REST API with webhooks for custom builds.

✨ Delivery you can count on

WestFax runs its own carrier-grade fax network, monitored around the clock and backed by an uptime SLA. For every recipient, AI-optimized logic picks the route most likely to land — TDM or SIP — driving first-attempt deliverability above 97%. Fewer failed faxes means less waiting.

Use Cases

🏥 Clinics and care teams

Share fax duty across users with role-based access, and route inbound faxes straight into the patient chart. End-to-end encryption and a signed BAA cover every page of PHI. Expected outcome: fewer paper piles and audit trails ready when you need them.

💼 Solo practices retiring the fax machine

Port your existing number for a $20 one-time fee and start at $14.99/month. Send from the browser, Outlook, or your phone's camera—no lines, no toner, no paper jams. > Tip: Try the console first in the no-sign-up interactive demo.

🏢 Enterprises replacing legacy fax servers

The Cloud Fax Toolkit bridges EHRs, printers, folders, and on-prem systems to WestFax Cloud. Bulk porting, unlimited users, and Comprehend's AI data extraction handle high volume. Expected outcome: legacy hardware retired, daily workflows intact.

💻 Developers adding fax as a feature

Add send-and-receive to your app with the REST API. Webhooks push every status change the moment it happens, and SDKs plus sandbox access speed up setup. One reviewer had their fax API working in about an hour.

WestFax pricing

From$14.99/mo

3 plans

Prices checked on Oct 13, 2026 from WestFax's pricing page

View pricing page screenshot

Plan	Billed monthly	Billed annually	Includes
Solo	$14.99/mo	—	Single line only; no additional fax numbers; unused pages don't roll over; 2-month standard fax retention; no 24/7 live support 500 pages per month (send or receive) 1 user license 1 local or toll-free fax number HIPAA compliant with signed BAA Port existing number for $20 one-time fee +2
Team	$39.95/mo	—	Page allowance doesn't roll over; no 24/7 live support; extra numbers cost $4.95/month each plus $20 setup Everything in Solo $40 tier: 1,500 pages, 5 users, 3¢ overage $70 tier: 3,000 pages, 25 users, 2.5¢ overage Manage multiple fax lines; extra numbers $4.95/month each + $20 setup User and role management +1
Enterprise	See vendor page	See vendor page	Custom per-page rates with bulk discounts; customizable fax retention and data residency Everything in Team Unlimited users with no per-user pricing WestFax API and webhooks EHR, MFP, and custom integrations AI data extraction workflows and Cloud Fax Toolkit +3

Price history

Tracking prices since Sep 9, 2026. No price change detected yet.

Pricing types: Monthly subscription, Usage-based pricing

Pricing notes

WestFax offers monthly fax plans starting at $14.99/month for Solo (500 pages) and $39.95/month for Team (1,500 pages), with a higher Team tier at $70/month for 3,000 pages. Enterprise pricing is custom based on volume, and all plans are billed monthly with no long-term contract.

WestFax costs between $14.99 and $70 per month for its published plans, with three plans: Solo at $14.99/month, Team at $39.95–$70/month, and Enterprise at custom volume pricing. Solo and Team are billed monthly with no contract, so you can cancel anytime.

Here's a closer look at what each plan includes.

Solo

Price: $14.99/month, billed monthly, cancel anytime Best For: Individuals and solo practitioners Other Features:

500 pages per month (sent or received), with 3¢ per extra page
1 user license and 1 local or toll-free fax number
HIPAA compliant with a signed BAA
Port your existing number for a one-time $20 fee

Solo is the simplest way to move a fax line online. It fits one person who needs reliable, secure faxing without extra seats or numbers. Just keep in mind that Solo is limited to its single included line, with no option to add more.

Team

Price: $39.95/month, billed monthly, cancel anytime (a higher tier runs $70/month) Best For: Growing teams and busy clinics Other Features:

The $40 tier includes 1,500 pages, 5 user licenses, and a 3¢ overage rate
The $70 tier includes 3,000 pages, 25 user licenses, and a lower 2.5¢ overage rate
Manage multiple fax lines; add numbers for $4.95/month each plus $20 setup
User and role management, plus multi-line sending
Integration and Comprehend add-ons available

Team is the plan WestFax marks as most popular, and it's easy to see why. It suits clinics and offices where several people share fax duty and need room to grow. If your volume creeps past Solo's 500 pages, this is the natural next step.

Enterprise

Price: Custom, with volume pricing and flexible billing Best For: High-volume, multi-site organizations Other Features:

Unlimited users with no per-user pricing
WestFax API and webhooks, plus EHR, MFP, and custom integrations
AI data extraction workflows and the Cloud Fax Toolkit
Dedicated account manager and 24/7 U.S.-based live support
Net-30 billing by check, EFT, or card, with bulk porting included

Enterprise is built for organizations moving serious volume or wiring fax into EHRs and printers. You get custom per-page rates with bulk discounts and granular admin controls. Smaller offices don't need this tier — Solo or Team will serve you better.

A few things worth knowing before you pick. Included pages are a monthly allowance, not a cap — extra pages bill at your plan's overage rate, and unused pages don't roll over. It pays to match your tier to your real monthly volume. Also check whether you'll need extra fax numbers or international sending, since both are paid add-ons.

There's no free plan or free trial mentioned on the pricing page. What you do get is flexibility: Solo and Team run month-to-month, so you can upgrade, downgrade, or cancel whenever you like. Every plan is HIPAA compliant with a signed BAA ✅

Cost calculator

Estimate what WestFax costs for your team.

PlanSeats (users)

Billing

MonthlyAnnual

Per month: $14.99
Per year: $179.88

Solo states no user limit: shown as one price for the whole account. Check the price for 5 users with the vendor. Estimate based on published list prices, before taxes, add-ons and discounts.

Email me when WestFax changes price

One email when we detect a price change on the vendor's pricing page. No newsletter, no deals. Unsubscribe in one click.

User Reviews

No reviews yet.

Write a Review

Write a Review for WestFax

Why use WestFax?

Most fax services make you pick between security and simplicity. WestFax refuses that trade-off — it's built around compliance and delivery, then wraps it in tools your team already knows.

Compliance you can prove. Every fax is protected with end-to-end encryption, role-based access controls, and audit trails — backed by a signed Business Associate Agreement on healthcare plans.
Delivery the company stands behind. WestFax reports >97% first-attempt deliverability across its own carrier-grade network, with 24/7 monitoring and an uptime SLA.
No new habits to learn. Send and receive from your browser, Outlook, the mobile app, a multifunction printer, or the API.
Faxes become usable data. The Comprehend add-on uses AI to extract key details and push them into your systems, cutting manual entry and errors.
Real people answer the phone. The company staffs experienced support engineers, and reviewers on Google (5.0 across 150 reviews), G2, and Capterra consistently praise the service.
Low-risk pricing. Plans start at $14.99/month, bill monthly, and you can cancel anytime.

Try it now View pricing

WestFax alternatives

Other tools in the Communication Platform as a Service (cPaaS) category

View all Communication Platform as a Service (cPaaS) tools

CometChat

Communication Platform as a Service (cPaaS)3.9/5

CometChat is a complete communication stack offered through an SDK and API. It’s designed to power all conversation types, blending user-to-user chat, voice/video calls, and modern conversational AI agents into a single platform. 💡 If you're managing multiple teams or building MVPs, its powerful developer-friendly tooling fits right into your existing architecture. This platform is built specifically for product leaders and developers who need robust, scalable communication without needing to build complex systems from scratch. Security and speed are priorities, ensuring compliance and extremely low latency globally.

Read full review

CallHippo

Business Phone System4.1/5

CallHippo is a business communication automation platform that unifies virtual calls, WhatsApp, email, chat, and social media in one dashboard. Features AI Voice Agents for automated lead qualification, AI Copilot for automation, Parallel Dialers for 3x more connections, real-time sentiment analysis, and smart routing. Transform your communication strategy with automated processes and seamless omnichannel experiences.

Read full review WestFax vs CallHippo

Aircall Inc.

AI Contact Center4/5

Aircall is the intelligent platform for customer conversations. By unifying conversations, context, and real-time intelligence, Aircall automates routine workflows, lets AI handle repetitive interactions, and provides in-the-moment coaching. Trusted by more than 21,000 companies worldwide—including Pipedrive, Burton, and 1Password—Aircall helps growing businesses exceed customer expectations, increase revenue, strengthen loyalty, and scale operations, all without adding headcount.

Read full review WestFax vs Aircall Inc.

WestFax FAQ

How much does WestFax cost?

WestFax's cheapest paid plan, Solo, costs $14.99 per month. Paid plans range from $14.99 to $39.95 per month. Prices checked on Oct 13, 2026 from the vendor's pricing page.

Has WestFax's price changed recently?

No. We have not detected a price change since we started tracking on Sep 9, 2026.

Can I try WestFax before I pay?

There's no free trial, but you can test the Fax Console through an interactive browser demo — no account or install needed. Solo and Team plans bill monthly, so you can cancel anytime. Check refund terms in the agreement before purchase.

Does every plan include the API and integrations?

No. The REST API, webhooks, EHR and MFP integrations, and Cloud Fax Toolkit are Enterprise features. Team offers integration and Comprehend add-ons, though their pricing isn't published. Ask sales for add-on costs before you commit.

What security certifications does WestFax hold?

Every plan is HIPAA compliant with a signed BAA. WestFax also holds HITRUST R2, SOC 2 Type II, and PCI DSS certifications. Your data lives in U.S. data centers, and Enterprise plans can customize residency and fax retention.

What kind of support comes with each plan?

Solo and Team include standard ticket support. Only Enterprise adds 24/7 U.S.-based live support and a dedicated account manager. If phone support matters to your team, weigh that when picking a plan.