Aircall Inc. vs WestFax
Features, use cases, pros and cons, and pricing side by side — and which one to pick.
Quick verdict: Pick Aircall Inc. if you need an AI-powered phone system synced to your CRM, and WestFax if secure, HIPAA-compliant cloud faxing is the job.
Best for: Sales and support teams at SMBs that spend their day on the phone, Companies using Salesforce, HubSpot, or Zendesk that want calls synced to their CRM automatically
Read the full Aircall Inc. reviewBest for: Clinics and medical offices that fax PHI daily and need a signed BAA, Solo practitioners and individuals who want compliant faxing from $14.99/month
Read the full WestFax reviewCommission may apply at no extra cost
Aircall Inc. vs WestFax: features compared
Compare key features side by side
Feature Comparison Summary
Which should you choose?
Choose Aircall Inc. if
- Your team makes calls daily and wants everything synced to Salesforce, HubSpot, or Zendesk automatically.
- You want AI agents answering routine calls 24/7, even after hours or during peak volume.
- You need live coaching, call transcriptions, and sentiment insights to train your reps faster.
Choose WestFax if
- You're a clinic or healthcare team faxing PHI and need a signed BAA with every plan.
- You need proven delivery, with over 97% first-attempt success on WestFax's own carrier-grade network.
Aircall Inc. vs WestFax: pros and cons
Aircall Inc.
Aircall pairs a solid cloud phone system with AI that coaches reps during live calls, answers routine requests 24/7, and syncs everything to 250-plus tools, including Salesforce and HubSpot. The catch: three-license minimums, usage-based AI charges, and no published refund terms. Overall, it's a strong pick for CRM-driven sales and support teams that can absorb the add-on costs.
Pros
- 250+ native integrations—including Salesforce, HubSpot, Zendesk, Pipedrive, and Shopify—sync conversations and customer data automatically, so reps don't switch tabs or update records by hand
- AI Assistants coach reps in real time during live calls with suggested responses, transcriptions, and sentiment, topic, and key-moment analysis, instead of only providing notes after the fact
- AI Voice Agents resolve routine caller requests end to end 24/7, cover after-hours and peak volume, and escalate complex issues to humans with the full conversation history attached—and Aircall says you can launch one without a developer
Cons
- Essentials and Professional require a three-license minimum and the Custom plan requires 25 licenses, so teams smaller than three users can't buy in at all
- Usage-based AI costs stack up on top of seat prices — AI Voice Agents run from $0.19 per minute, AI Messaging Agents from $0.15 per conversation, and add-ons like AI Assist ($9), AI Assist Pro ($49), Analytics+ ($15), and WhatsApp ($10) are billed separately
- Caps hit lower tiers quickly — Essentials limits you to three teams and one year of call recordings, analytics history stops at six months unless you buy Analytics+, and extra numbers cost $6/month each
WestFax stands out for compliance: HIPAA with a signed BAA on every plan, plus HITRUST and SOC 2 certifications. It runs its own network with over 97% first-attempt delivery, but API access and integrations sit behind custom Enterprise pricing, and there's no free trial or published refund terms. Overall, it's a strong pick for clinics and solo practices that need secure faxing.
Pros
- HIPAA compliance is standard on every plan, including the $14.99/month Solo tier, with a signed Business Associate Agreement rather than a compliance feature reserved for enterprise buyers
- WestFax runs its own carrier-grade fax network with AI-optimized routing that picks TDM or SIP per recipient, driving first-attempt deliverability above 97% and backed by an uptime SLA with 24/7 monitoring
- Multiple sending and receiving channels fit existing workflows — browser, Outlook, iPhone/Android apps with camera scanning, any-brand multifunction printers, and a REST API with webhooks
Cons
- There is no free plan or free trial — the cheapest entry point is Solo at $14.99/month, and no refund policy is published on the pricing page
- Key features sit behind the custom-priced Enterprise tier — the REST API, webhooks, EHR and MFP integrations, unlimited users, 24/7 live support, and a dedicated account manager all require talking to sales
- Unused pages don't roll over on any plan, and Solo caps you at a single line with no option to add more fax numbers
Aircall Inc. and WestFax in detail
Aircall Inc.
Aircall is a cloud-based customer communications platform built for small and mid-sized teams, with enterprise plans also available. It combines a modern business phone system with AI Assistants that coach agents in real time and AI Agents that answer calls 24/7. Calls, texts, and messages sync with tools like Salesforce, HubSpot, and Zendesk. More than 23,000 companies use it to run sales and support conversations in one place.
Standout features
- One workspace for every conversation
- Real-time coaching while reps talk
- AI Agents that answer around the clock
- Teamwork your customers can feel
- Launch AI without a developer
Use cases
- Faster outbound sales calling
- Support in one shared inbox
- 24/7 coverage with AI Agents
- Coaching with live AI insights
WestFax
WestFax is a cloud fax service that replaces fax machines and phone lines with secure online faxing. It's built for healthcare providers and enterprises that must move protected documents, but solo practitioners and individuals can use it too. You send and receive by browser, Outlook, mobile app, multifunction printer, or REST API — and you can port your current fax number.
Standout features
- Compliance built in, not bolted on
- Fax the way your team already works
- Turn faxes into structured data with Comprehend
- Connections that fit right into your workflow
- Delivery you can count on
Use cases
- Clinics and care teams
- Solo practices retiring the fax machine
- Enterprises replacing legacy fax servers
- Developers adding fax as a feature
Pricing compared
List prices from each vendor's pricing page, before taxes and add-ons. Costs are per month.
| Pricing compared | Aircall Inc. | WestFax |
|---|---|---|
| From (cheapest paid plan) | $30/mo Essentials · per user | $14.99/mo Solo |
| Free plan | No | No |
| Free trial | Yes | Not stated |
| Money-back guarantee | Not stated | Not stated |
| Annual billing savings | — | — |
| Pricing model | Per user | Flat price |
| Cost for 1 user | $90/mo Essentials plan, billed annually | $14.99/mo Solo plan, billed monthly |
| Cost for 5 users | $150/mo Essentials plan, billed annually | $14.99/mo Solo plan, billed monthly · price per account (user limit not stated) |
| Cost for 10 users | $300/mo Essentials plan, billed annually | $14.99/mo Solo plan, billed monthly · price per account (user limit not stated) |
| Cost for 25 users | $750/mo Essentials plan, billed annually | $14.99/mo Solo plan, billed monthly · price per account (user limit not stated) |
| Plans | 3 | 3 |
| Prices checked | Checked Oct 13, 2026 | Checked Oct 13, 2026 |
| Price history | Tracking prices since Sep 9, 2026. No price change detected yet. | Tracking prices since Sep 9, 2026. No price change detected yet. |
- Cheapest plan that fits each team size. Per-user plans are multiplied by the number of users (respecting stated minimums and seat packs). Plans that include some users cost their base price plus the extra-user price for each user beyond those included. Flat-priced plans with no stated user limit are counted as one licence per user.
Cheaper for your team size
Not enough published prices to compare team costs: check each vendor's pricing page.
Computed from published list prices on the dates shown. Excludes taxes, add-ons and promotions.
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Frequently Asked Questions
Can these tools replace each other?
No. Aircall Inc. is a business phone system for sales and support calls. WestFax is a cloud fax service for secure document delivery. They solve different problems, so most teams won't choose between them.
Which is better for HIPAA compliance?
Both work for regulated teams. WestFax is HIPAA compliant with a signed BAA on every plan, plus HITRUST R2 and SOC 2 Type II. Aircall Inc. holds SOC 2 Type II, GDPR, and HIPAA compliance too.