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CometChat review

Chat, calls, and AI agents for your app — without building the plumbing yourself.

By Ciroapp Editorial Team · Updated Sep 17, 2026

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Vendor page checked Oct 13, 2026

Ciroapp score

3.9/ 5

CometChat bundles chat, voice and video, moderation, analytics, and notifications into one platform, with SDKs for most major frameworks and compliance options for regulated industries. The tradeoffs: dollar pricing isn't published, and overage fees can catch spiky apps off guard. Overall, it's a solid pick for developer teams willing to validate on the free plan first.

Pros

Pros:Full-stack communication in one vendor — user-to-user chat, 1:1 and group voice/video calls with screen sharing, recording, and transcription, plus AI agent support — so you avoid stitching together separate providers
Pros:Broad framework coverage with prebuilt UI kits for React, Angular, Vue, React Native, Flutter, iOS, Android, Kotlin, and WordPress, plus a no-code Widget Builder and coding-agent skills (npx @cometchat/skills add) compatible with Claude Code and Cursor
Pros:Compliance groundwork is already done — the site lists ISO, HIPAA, SOC 2, GDPR, PIPEDA, and COPPA, with on-prem and air-gapped (CometChat Air) deployment options for regulated industries

Cons

Cons:Overage charges on Basic and Advanced ($0.10 per extra MAU, $1 per extra concurrent connection) can make costs unpredictable for apps with spiky traffic; only Enterprise removes overages
Cons:Full SDK integration assumes developer capacity — teams with no coding resources are limited to the no-code Widget Builder
Cons:Switching costs are real — consolidating chat, calls, moderation, and notifications with one vendor means re-plumbing your app if you ever move to another provider

Best for

Product teams adding chat or calls to an existing web or mobile app
Marketplaces, telehealth, education, social, dating, and gaming products — solutions the site targets directly
Teams in regulated industries that need HIPAA, SOC 2, or GDPR coverage

What is CometChat?

Building real-time chat yourself takes months — and it still has to survive scale. CometChat offers the shortcut: chat, voice, and video APIs with prebuilt UI kits for major frameworks, plus moderation, analytics, and notifications already built in. You can sign up free and test the stack before spending anything.

CometChat is a communication infrastructure platform for apps. It gives development teams SDKs, UI kits, APIs, and no-code widgets to add user-to-user chat, voice, and video — plus AI agents — without running their own messaging servers. The buyer is typically a product or engineering team: startups through enterprises in healthcare, education, marketplaces, social, gaming, and dating.

It's a tool for people building software, not end users looking for a chat app.

Should you choose CometChat?

Quick buyer guidance before you compare plans or click through.

Choose it if

You build on React, Angular, Vue, React Native, Flutter, iOS, Android, or Kotlin — official SDKs and UI kits exist for each
You need 1:1, group, and broadcast messaging with media, threads, reactions, and read receipts
You want voice and video calls (1:1 or group) bundled with chat from one vendor
Compliance matters — the site advertises ISO, HIPAA, SOC 2, GDPR, PIPEDA, and COPPA
You use AI coding tools like Claude Code or Cursor and want to integrate quickly

Skip it if

This is embedded infrastructure for your own app — not a standalone chat product (CometChat Air, the internal messenger, is a separate offer)
Consolidating chat, calls, moderation, and notifications with one vendor means re-plumbing your app if you ever switch

Next steps before buying

1Confirm your stack is supported in the docs; SDKs listed include React, Flutter, iOS, Android, Laravel, and WordPress
2Compare alternatives first — CometChat publishes its own comparison pages against Sendbird and Stream
3Sign up free with Google or GitHub and run a sample app from its GitHub repos before any paid commitment

Ease of use

Based on the site's onboarding signals, CometChat is approachable for developers: free self-serve sign-up, sample apps on GitHub, step-by-step tutorials, and detailed docs. A no-code Widget Builder and visual UI Kit Builder cover simpler needs, but full SDK integration still assumes coding ability. Support runs through a community, help center, and ticketed requests.

CometChat Key Features

✨ Real-time chat that feels native to your app

Your users get 1:1, group, and broadcast conversations with media, reactions, threads, typing indicators, and read receipts. Groups scale to 50,000 members, and uploads can reach 100MB. Unlimited messages are included on every plan.

Whether it's DMs, forums, or classrooms, the chat core is built to run in production from day one.

✨ Voice and video, right beside the chat

When text isn't enough, users can switch to a voice or video call — one-on-one or in a group. Screen sharing, recording, and transcription are part of the package. Because chat and calls share one platform, you maintain a single integration instead of wiring together separate vendors.

That means faster launches and fewer moving parts.

✨ AI agents that ship with guardrails

LLMs can think; this platform helps them perform. Plug in your own agent or build one in-platform, with RAG and tool-calling support. The agent-ready UI handles citations, memory, retries, and actions, while guardrails and fallback logic keep responses safe.

Built-in analytics show how your agent performs with real users.

✨ Integrate the way your team works

You pick the depth. SDKs and UI kits cover React, Flutter, iOS, Android, Vue, Angular, and more. Prefer no code?

Start here: - Widget Builder — no-code embeds for any site - UI Kit Builder — customize prebuilt components visually - Coding Agent Skills — one npx command, compatible with Claude Code, Cursor, and 30+ agents

🛡️ Moderation, analytics, and notifications built in

Safety and insight ship with the platform. Moderation runs on a context-aware rule engine with multilingual and media support. Analytics dashboards track conversation health and agent performance.

The notification engine sends push, email, and SMS alerts that respect user preferences, quiet hours, and frequency limits — with retries and custom templates included.

Use Cases

🛒 Marketplaces: buyer-seller chat that closes deals

Buyers and sellers message about listings, share photos, and negotiate without leaving your app. No off-platform haggling.

Expected outcome: Faster deal cycles — NoBroker saw successful transactions rise nearly 25% after adding in-app chat.

Tip: Test the flow free on the Build plan, up to 100 users.

🩺 Telehealth: chat plus video consults

Patients message care teams, then switch to secure video or voice when needed. Screen sharing, recording, and transcription are built in. HIPAA/BAA comes on Advanced.

Expected outcome: Run several consults at once — Man Matters replaced phone-only visits this way.

Tip: Check compliance needs with sales early.

🤖 Deploy AI agents with guardrails

Plug in your LLM agent or build in-platform, then give it a branded chat UI, guardrails, and fallback logic. Bitdefender launched its Scamio bot this way, going live faster than building from scratch.

Tip: Analytics and user tracking are included, so you can watch agent performance from day one.

🏢 Run many brands on one backend

SaaS teams and community platforms host multiple tenants on one install. Each gets isolated logic, moderation, and branding — zero code duplication.

Expected outcome: One platform to maintain instead of one per brand.

Tip: Multi-tenancy ships on the Advanced plan.

CometChat pricing

4 plans
Free plan available

Vendor page checked on Oct 13, 2026; confirm current prices on CometChat's pricing page

View pricing page screenshot

Plan	Billed monthly	Billed annually	Includes
Build	Free	Free	Up to 100 users, 25 concurrent connections, 6-month message retention; free for development All features Up to 100 users No credit card required 25 concurrent connections
Basic	See vendor page	See vendor page	MAU per tier; $0.10 per extra MAU; $1 per extra concurrent connection; unlimited messages and storage; 6-month retention Rich in-app chat Push notifications Basic moderation Global EDGE network 5% of MAU included as concurrent connections
Advanced	See vendor page	See vendor page	Everything in Basic, plus AI rule-based moderation (limited-time offer) Email & SMS notifications with customizable templates Multi-tenancy AI smart replies & summaries In-depth insights +3
Enterprise	See vendor page	See vendor page	No MAU or concurrent connection overages; 10% of MAU included as concurrent connections Everything in Advanced, plus zero overages OpenAI-powered context & prompt-based moderation OpenAI-powered insights & enrichment 10% concurrency included Single Sign On (SSO) — SAML, LDAP and more +1

Price history

Tracking prices since Sep 30, 2026. No price change detected yet.

Pricing types: Free plan, Monthly subscription, Yearly subscription, Usage-based pricing

Pricing notes

CometChat offers a free Build plan at $0/month, plus three paid tiers — Basic, Advanced, and Enterprise — billed annually with 20% off when you pay yearly. Prices scale with the number of monthly active users you need.

CometChat pricing starts at $0/month with the free Build plan and scales through three paid tiers — Basic, Advanced, and Enterprise — priced by monthly active users, with a 20% saving when you pay yearly.

Here's what each plan includes.

Build

Price: $0/month, free forever Best For: Testing and integrating CometChat before you commit Other Features:

All features unlocked
Up to 100 users
No credit card required
25 concurrent connections included

Build is the developer's playground. You get the full feature set for development work, and it won't cost you a cent. If you're still deciding whether CometChat fits your app, start here. 🛠️

Basic

Price: Tier-based, billed annually Best For: Teams that need the essentials for a feature-rich chat experience Other Features:

Rich in-app chat
Push notifications
Basic moderation
Global EDGE network
5% of your MAU included as concurrent connections

Basic covers the core chat experience without extras you may not need yet. It suits smaller apps shipping their first messaging feature. Just know that going over your limits costs extra — $0.10 per additional MAU and $1 per extra concurrent connection.

Advanced (Most Popular)

Price: Tier-based, billed annually Best For: Growing apps that want AI moderation, notifications, and insights Other Features:

AI rule-based moderation (limited-time offer)
Email & SMS notifications with customizable templates
Multi-tenancy
AI smart replies & summaries
HIPAA / BAA compliance
Advanced search and message translation

Advanced is where CometChat gets serious about scale. You keep everything in Basic and add compliance, smarter moderation, and multi-channel notifications. Healthcare teams will appreciate the HIPAA / BAA option, and if you run several brands or communities, multi-tenancy keeps everything under one roof.

Enterprise

Price: Custom (contact sales) Best For: High-traffic apps that need predictable costs and top-tier support Other Features:

Zero overages
OpenAI-powered context and prompt-based moderation
OpenAI-powered insights & enrichment
10% of your MAU included as concurrent connections
SSO with SAML, LDAP, and more
Custom white-label domain (add-on)

Enterprise removes the biggest budget worry: surprise bills. With zero overages and double the concurrency of lower tiers, it's built for apps that see heavy, unpredictable traffic. If usage spikes keep you up at night, this plan protects your bottom line.

The bottom line: you can start free on Build and only upgrade when you're ready — no credit card needed. Every tier includes unlimited messages, unlimited storage, and six-month message retention. One tip before you buy: exact per-month prices depend on the user tier you choose, so confirm your tier and total cost with CometChat first. ✅

How to pay less for CometChat

Start on the free plan and upgrade only when you hit its limits.

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Why use CometChat?

You don't want to build chat. You want chat in your product — and that's the gap CometChat fills. It handles the messaging infrastructure so your team ships features instead of maintaining servers.

Ship faster with ready-made UI. Prebuilt UI kits and SDKs cover React, Angular, Vue, React Native, Flutter, iOS, Android, and more — plus a no-code Widget Builder for simpler sites.
Less tooling to bolt on. Moderation, analytics, and a notification engine come wired into the same platform.
Compliance groundwork is done. The site lists ISO, HIPAA, SOC 2, GDPR, PIPEDA, and COPPA, with on-prem and air-gapped (CometChat Air) deployment options.
Strong base limits. Per the website, every plan includes unlimited messages, 50,000-member groups, and 100MB file uploads.
Published performance targets. 99.999% uptime and 7ms API response across 35+ edge locations — cross-check the public status page.
Modern developer workflow. A coding-agent skill (npx @cometchat/skills add) works with Claude Code, Cursor, and 30+ other agents.

Try it now View pricing

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CometChat FAQ

Does CometChat have a free plan?

Yes. CometChat has a free plan (Build).

Has CometChat's price changed recently?

No. We have not detected a price change since we started tracking on Sep 30, 2026.

Does CometChat offer a free trial?

There's no time-limited trial. Instead, the free Build plan unlocks every feature for up to 100 users, free forever, with no credit card needed.

Is pricing per seat or usage-based?

It's usage-based. Paid plans are priced by monthly active users, with concurrent connections included (5% of MAU on Basic and Advanced). Going over costs $0.10 per extra MAU and $1 per connection.

Which frameworks and platforms does CometChat support?

SDKs and UI kits cover React, Angular, Vue, React Native, Flutter, iOS, Android, Kotlin, Ionic, PHP, Laravel, and WordPress. Non-developers can use the no-code Widget Builder instead.

What support and response-time options are available?

Standard help runs through the community forum, help center, and ticketed requests. Paid support tiers add faster response times, architectural reviews, and production guidance; Professional Services can assist from architecture to go-live.