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OpenPhone

OpenPhone review

A modern business phone line for calls, texts, and team collaboration — running on the devices you already own.

By Ciroapp Editorial Team · Updated Sep 16, 2026
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At a glance

Quick overview for OpenPhone: rating, pricing summary, key features, and highlights.
Vendor page checked Oct 12, 2026

Ciroapp score

3.9/ 5

OpenPhone gives small businesses a dedicated number for calls and texts, running as an app on phones they already own, with shared inboxes and team tools built in. It skips the deep routing that contact centers need, and per-seat pricing grows as you hire. Overall, it's a practical, low-hassle pick for small North American teams.

Pros

  • Pros:A business line runs in an app on your existing phone or computer, so there's no second device or SIM to manage
  • Pros:Shared numbers with internal threads and conversation assignment prevent duplicate or missed customer replies
  • Pros:Canadian, US local, and toll-free number options support cross-border North American businesses

Cons

  • Cons:Advanced call-center capabilities — deep IVR trees, skills-based routing, large call queues — are limited compared with enterprise VoIP platforms
  • Cons:Per-seat pricing means costs grow with headcount, which can add up as a team expands
  • Cons:Call quality depends on your internet connection, with no traditional landline fallback
Best for
  • Solo founders and freelancers who want a dedicated business line without carrying a second phone
  • Small sales and support teams that share one customer-facing number and need to coordinate replies
  • Local service businesses — contractors, clinics, salons — that rely on texting for appointments and quick questions
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.

What is OpenPhone?

OpenPhone is built around a problem almost every small-business owner recognizes: customers keep calling and texting a personal cell number. The platform moves that communication onto a dedicated business line that runs as an app on the phone, tablet, or computer already in hand. Rather than trying to be an all-in-one communications suite, it focuses on calling, texting, and shared team access — the daily essentials — with a modern, app-first design.

The result is a business phone system a founder can set up in an afternoon without IT help.

OpenPhone is a cloud-based business phone system for small companies, delivered through apps for iOS, Android, desktop, and the web. A business signs up, picks a US local, Canadian, or toll-free number (or ports an existing one), and starts making calls and sending SMS and MMS from that dedicated line. Numbers can be used solo or shared across a team, with internal threads, conversation assignment, and shared contact history built in.

In practical terms, it turns any device into a business phone — including a second number on the same phone you carry every day.

Should you choose OpenPhone?

Quick buyer guidance before you compare plans or click through.

Choose it if

  • Solo founders and freelancers who want a dedicated business line without carrying a second phone
  • Small sales and support teams that share one customer-facing number and need to coordinate replies
  • Local service businesses — contractors, clinics, salons — that rely on texting for appointments and quick questions
  • US or Canadian startups that want a local or toll-free North American number from day one

Skip it if

  • Contact centers that need skills-based routing, deep IVR trees, or large-scale queue management
  • Organizations that depend on physical desk phones or on-premises PBX hardware
  • Businesses whose primary market is outside North America and that need many international numbers

Next steps before buying

  1. 1Download OpenPhone on iOS, Android, or desktop, or open the web app, and create your workspace
  2. 2Choose a new local, toll-free, or Canadian number — or port your existing business number so customers keep reaching you
  3. 3Set business hours, a voicemail greeting, and auto-replies so after-hours callers get a response
  4. 4Invite teammates to the shared number, assign roles, and connect tools like Zapier or your CRM

OpenPhone Key Features

✨ Virtual and Second Phone Numbers

OpenPhone lets a business claim a local US or Canadian number, a toll-free line, or multiple numbers under one account. Because the number lives in an app rather than on a SIM card, a founder can run a second line on the same phone, and an existing number can be ported in so customers never lose a familiar point of contact.

✨ Business Texting With SMS and MMS

Texting is treated as a first-class channel: conversations arrive in a dedicated inbox tied to the business number, and features like snippets (saved replies), scheduled messages, and auto-replies for missed calls keep response times short. Media support makes it practical to send photos or documents the way customers already expect.

✨ Shared Numbers for Teams

Several teammates can work from the same number, with internal threads for leaving notes, the option to assign a conversation to a specific person, and shared contact histories so no one asks a customer to repeat themselves. This turns a single business line into a coordinated team channel instead of a bottleneck on one person's phone.

✨ Call Management Essentials

The platform covers day-to-day call handling with business hours routing, custom voicemail greetings, voicemail transcription, and call recording where legally permitted. Phone menus (IVR) let callers route themselves to the right person or department without a receptionist.

✨ Integrations and Automation

OpenPhone connects to tools like Zapier, HubSpot, and Slack, and exposes webhooks, so calls and texts can trigger CRM updates or internal notifications. For small teams without dedicated admins, this keeps communication data flowing into the systems they already use.

Use Cases

💡 Solo Founders Separating Work From Personal Life

A consultant or freelancer can hand out a polished business number while keeping their personal line private. Calls and texts arrive in a separate app with its own notifications and business hours, so evenings stay quiet without customer messages going unanswered.

💡 Small Sales and Support Teams

Teams sharing one customer-facing number can split coverage, assign conversations, and read the full history before replying. Internal threads let a teammate flag an account issue privately before the customer response goes out.

💡 Local Service Businesses and Appointment-Driven Shops

Contractors, salons, clinics, and similar businesses do much of their scheduling over text. Auto-replies confirm messages after hours, saved snippets speed up common answers, and the conversation history doubles as a lightweight record of what was promised.

💡 Remote and Distributed Teams

Because the phone system is an app on laptops and phones, a remote team keeps one consistent business number regardless of where individuals work. Adding a new hire is an invite, not a hardware shipment.

💡 US Businesses Serving Canadian Customers

OpenPhone's Canadian number availability lets a company establish a local presence in Canada without opening a physical office, alongside US local and toll-free options for a unified North American footprint.

OpenPhone pricing

Prices not verified yet — see the vendor page.

OpenPhone's pricing page

OpenPhone pricing page screenshotView pricing page screenshot

Price history

Tracking prices since Oct 1, 2026. No price change detected yet.

Pricing types: Free plan, Free trial, Monthly subscription, Yearly subscription, One-time payment, Per seat pricing, Usage-based pricing

Pricing notes

OpenPhone pricing: Plans from $0/month Billing options: Free plan, Free trial, Monthly subscription, Yearly subscription, One-time payment, Per seat pricing, Usage-based pricing

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Why use OpenPhone?

Running a business on a personal phone creates friction fast: work texts mix with family messages, calls get missed while you're busy, and there's no shared record of what customers were told. Traditional business phone systems solve that, but usually with hardware, contracts, and setup complexity that small teams don't need.

OpenPhone offers a middle path — a dedicated, professional business number with team collaboration features, running on devices the business already owns. For companies that live on calls and texts rather than email, that separation and coordination translate directly into faster responses and fewer dropped conversations.

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OpenPhone FAQ

Can I keep my personal and business calls separate on one phone with OpenPhone?

Yes. OpenPhone runs as an app on your existing iOS or Android device, so your business number lives alongside your personal one. Calls and texts to the business line arrive in the OpenPhone app, with separate notifications and business hours so work doesn't bleed into personal time.

Can I get a Canadian phone number with OpenPhone?

Yes. OpenPhone offers Canadian local numbers alongside US local and North American toll-free numbers, and you can port an existing number over if you want to keep the one customers already know.

Can more than one person use the same OpenPhone number?

Yes. Numbers can be shared across a team, with internal threads for leaving notes, the ability to assign conversations to specific people, and contact histories visible to everyone — useful for support or sales teams covering a single line.

How much does OpenPhone cost?

OpenPhone's listed plans start at $0 per month. Billing options include monthly and yearly subscriptions with per-seat pricing for teams, and a free trial is available so you can test the app before committing.

Ready to try OpenPhone? Check out the official site or pricing.
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