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VoiceSpin

VoiceSpin

AI-First Contact Center Solutions for Sales and Support.

#1 dans AI Contact Center
2 min read · Updated 10/6/2025
VoiceSpin homepage screenshot

At a glance

Quick overview for VoiceSpin: rating, pricing summary, key features, and highlights.

Ciroapp review

2.3
Powerful features, uncertain user results.

We see VoiceSpin markets itself as an AI-first contact center solution with robust omnichannel capabilities and deep CRM integration. However, the severe negative external feedback concerning deceptive pricing and broken refund promises indicates significant operational risk for customers. Overall, we recommend approaching VoiceSpin with extreme caution despite its promising advertised feature set.

Pros

  • Pro:AI-first platform uniting various digital communication channels into one system.
  • Pro:Native integration with over 80 major CRM systems, including HubSpot and Salesforce.
  • Pro:Robust AI capabilities including Voice Bots, Chatbots, and Predictive Dialing features.
  • Pro:Offers customizable solutions through the high-tier Enterprise package.

Cons

  • Con:Pricing structure appears rigid, with standard packages requiring a minimum of five agents.
  • Con:External reports suggest deceptively high minimum costs ($150 minimum noted by a user).
  • Con:Essential features, such as the auto-dialer, may be charged as premium add-ons.
  • Con:Severe user reports of broken promises regarding refunds and financial transparency.
Range: $300–$1000/monthMonthly subscription, Yearly subscription, Per seat pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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VoiceSpin review, pricing, features, pros & cons

Are your sales and support teams struggling with disconnected systems and manual routine tasks? It's frustrating when fragmented tools make it hard to deliver a seamless customer experience. VoiceSpin helps solve this by uniting digital channels in a single AI-driven platform.

This streamlined approach boosts productivity and helps you drive more sales. ✨

What is VoiceSpin?

VoiceSpin offers powerful AI Contact Center Solutions designed specifically for Sales and Support Teams. It's a comprehensive platform that handles all your communication needs efficiently. You get a full suite of call center software features for managing both inbound and outbound calls.

The platform is truly AI-driven, incorporating tools like AI Voice Bots, AI Chatbots, and AI Auto Dialers. This cohesive system is built to help your teams connect easily and productively with prospects and customers. ✅

VoiceSpin Key Features

✨ Unifying All Digital Communication

Deliver truly seamless customer experiences by bringing all your communication channels together. VoiceSpin unites crucial digital channels in one powerful, AI-driven platform. It seamlessly connects email and live chat, alongside popular social platforms like WhatsApp, Instagram, and Facebook.

This consolidated approach ensures that conversations with customers and prospects are never fragmented. Your team operates from a single, unified view, making it easy to manage interactions efficiently. This centralization is key to delivering a consistent, high-quality omnichannel experience.

✨ Flexible CRM and App Integration

Connecting VoiceSpin with your existing business ecosystem is straightforward and effective. We offer flexible options so you can integrate the software with any CRM system you choose. You are certainly not limited to just one database or structure.

Use our ready-made options for quick setup with major systems you already use. If your requirements are complex, custom integration is available to address unique needs. This feature helps ensure data flows smoothly between your contact center software and all your other vital business applications.

✨ Boosting Productivity Through Automation

It's frustrating when teams spend time on repetitive, manual tasks instead of engaging customers. VoiceSpin solves this challenge by employing robust automation processes. Our AI handles many routine tasks automatically, significantly freeing up valuable agent time.

When manual routine tasks are removed, agent efficiency dramatically improves. This focus on automation allows your employees to be significantly more productive. Agents can then dedicate more time to complex interactions, selling, and providing exceptional customer support.

✨ Comprehensive Call Management Features

VoiceSpin provides everything your team needs to handle voice communication effectively. You get access to a full suite of call center software features right out of the box. This platform is built to streamline the entire process, whether you are managing high-volume incoming calls or specific outbound campaigns.

Managing your call strategy is simpler thanks to powerful AI capabilities and smart automation. The system assists in quickly routing calls and organizing outreach efforts. This ensures efficient and productive coordination of all your voice communications, leading to better results.

✨ Specialized Artificial Intelligence Tools

Leverage specialized artificial intelligence tools designed specifically to enhance contact center performance. Since VoiceSpin is an AI-first platform, it incorporates dedicated components for high-impact functions. These tools automate specific, high-volume tasks for better efficiency.

Key AI automation tools available include:

  • AI Voice Bot
  • AI Chatbot
  • AI Auto Dialer

These resources ensure your teams can operate quickly across various engagement points. They provide immediate support and help manage demanding call volumes effortlessly.

Use Cases

📲 Delivering Seamless Omnichannel Customer Support

Your customers might switch between chat, email, and social media during one interaction. This movement often fragments support history when using disconnected systems. VoiceSpin solves this by collecting all digital communications into one single AI-driven platform.

We unite WhatsApp, Instagram, live chat, and Facebook messages in one place. Your support team sees the complete conversation instantly, regardless of the channel used. This provides a truly seamless customer experience and keeps your team well-informed.

📞 Automating High-Volume Customer Inquiries with AI Voice Bots

When unexpected call volume hits, you need automated help to keep pace. The AI Voice Bot is designed specifically to handle high-volume inbound voice interactions automatically. It handles routine questions or routes complex calls instantly.

This powerful automation ensures your customers receive immediate attention around the clock. By minimizing manual handling, the Voice Bot frees your live agents to focus on complex, high-value customer interactions.

🔗 Boosting Sales Agent Productivity with CRM Integration

Sales teams need full customer context instantly to close a deal. Fragmented data slows them down and prevents personalization. VoiceSpin provides ready-made or custom integration options that connect easily with any CRM system you choose.

Now, customer history pops up automatically when using inbound or outbound call features. Agents spend less time searching and more time connecting productively with prospects. This core integration boosts overall team productivity instantly.

🤖 Streamlining 24/7 Lead Qualification

Leads come in at all hours, but your staff cannot always be available. Letting leads wait means missing sales opportunities. You can deploy the AI Chatbot feature to deliver efficient, round-the-clock customer service.

The chatbot acts as a first responder on your digital channels. It quickly streamlines lead qualification and captures necessary information before routing high-priority leads to sales.

Tip: Use the AI Chatbot for instant support on Instagram and Facebook messages to qualify social media leads faster.

🚀 Optimizing Outbound Sales Campaigns

If your team runs frequent outbound sales campaigns, routine dialing tasks waste valuable time. VoiceSpin uses powerful AI capabilities, including the AI Auto Dialer, to simplify outbound call management.

This automation removes manual effort and increases the volume of quality connections your team makes. By automating the routine dialing tasks, the system helps your team focus only on connecting productively with prospects which helps drive more sales.

Pricing Overview for VoiceSpin

Pricing range
$300–$1000/month
Pricing types
Monthly subscription, Yearly subscription, Per seat pricing

VoiceSpin offers five distinct packages starting from $300 per month for basic call center features. Specialized AI tools like the Chatbot ($500/mo) and Voice Bot ($1000/mo) are also available as dedicated solutions.

Plans & Pricing

Basic

Monthly$300
Best for small call centers
  • Includes 5 agents
  • Basic call center features
CONTACT SALES

Advanced

Monthly$525
Best for contact centers
  • Includes 5 agents
  • Enhanced sales features
CONTACT SALES

Enterprise

Monthly$1000
Best for large call centers
  • Includes 5 agents
  • Customized package
CONTACT SALES

AI Voice Bot

Monthly$1000
  • Automate inbound voice interactions
Not explicitly stated

AI Chatbot

Monthly$500
  • Deliver 24/7 support
  • Streamline lead qualification
Not explicitly stated

VoiceSpin costs between $300 and $1000 per month with five main plans: Basic at $300/mo, Advanced at $525/mo, Enterprise at $1000/mo, AI Chatbot at $500/mo, and AI Voice Bot at $1000/mo.

Let's look closely at these packages to help you choose the best fit for your team.

Basic

Price: $300/mo Websites Supported: Not explicitly stated Best For: Small call centers Refund Policy: Not explicitly stated Other Features: Includes 5 agents, Basic call center features

This is a great starting point if you manage a smaller team and only need essential call center tools. It provides the core functionality necessary for handling daily operations.

Advanced

Price: $525/mo Websites Supported: Not explicitly stated Best For: Contact centers Refund Policy: Not explicitly stated Other Features: Includes 5 agents, Enhanced sales features

If your contact center focuses heavily on generating revenue and needs better sales tools, the Advanced package offers a good feature boost. This level is designed to optimize performance in mixed-function contact centers.

Enterprise

Price: $1000/mo Websites Supported: Not explicitly stated Best For: Large call centers Refund Policy: Not explicitly stated Other Features: Includes 5 agents, Customized package

For very large operations or those needing complex, tailored functionality, the Enterprise plan provides a customized, most popular solution. You'll definitely want to reach out to sales to finalize your custom package details.

AI Chatbot

Price: $500/mo Websites Supported: Not explicitly stated Best For: Businesses looking to deliver 24/7 support and streamline lead qualification Refund Policy: Not explicitly stated Other Features: Delivers efficient, round-the-clock customer service, Streamlines lead qualification

Select the AI Chatbot if you need fast, consistent lead qualification and support capabilities covering all hours of the day.

AI Voice Bot

Price: $1000/mo Websites Supported: Not explicitly stated Best For: Businesses looking to automate their inbound voice interactions Refund Policy: Not explicitly stated Other Features: Handles high-volume inbound calls automatically

If minimizing manual handling of high-volume inbound calls is your main goal, the powerful AI Voice Bot package is the right choice. It helps ensure that customers get immediate help.

The pricing screens only show monthly rates starting at $300 per month, but you can switch to yearly billing to receive a 10% savings on the total cost. Since no free options or trials are listed, you should reach out directly to the sales team for detailed information and custom quotes.

User Reviews

VoiceSpin currently has very limited public feedback, displaying a low average score of 3.2 on Trustpilot based on only a single detailed review. This sole piece of user feedback is highly critical, focusing intensely on pricing clarity and refund practices 🚩.

One user reported experiencing deceptively high minimum costs, noting a charge of $150 for three agents where competitors offered much more flexible single-seat pricing. This user also indicated that expected features, such as an auto-dialer, required extra payment beyond the base package, suggesting unclear pricing models.

Most critically, the review described severe issues regarding support follow-through and refund transparency. Despite verbal assurances of a $90 refund, the money was never returned, and the company later reportedly changed its policy, citing a minimum account balance threshold for any return.

While the initial setup assistance was positive, potential customers should investigate transparent pricing and guaranteed refund policies thoroughly before committing.

What users say elsewhere

R. C. User
· Trustpilot · Apr 17, 2025
1.0 / 5

The staff at VoiceSpin were helpful during the initial setup process, which was a positive start. However, the rest of the experience, especially regarding billing, proved to be highly disappointing and problematic overall.

R. C. User
· Trustpilot · Apr 17, 2025
1.0 / 5

Their pricing model is completely misleading for small teams. I was charged $150 for a minimum of 3 agents, which is far higher than much more flexible plans offered by competitors in the market.

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Why use VoiceSpin?

Choosing the right contact center software is crucial for improving customer experiences and achieving your sales goals. VoiceSpin gives your team a major competitive edge by focusing sharply on smart integration and robust automation. Here are the key ways VoiceSpin can transform your daily work: 💡

  • Improve CX and Drive Sales: The core focus is using AI-first solutions to improve the customer experience and ultimately deliver more sales.
  • Seamless Omnichannel Experience: All digital communication channels are united in one place, including email, live chat, WhatsApp, Instagram, and Facebook.
  • Effortless CRM Integration: You can easily connect the software with any CRM system of your choice using ready-made or custom integration options.
  • Boost Team Productivity: AI helps automate routine tasks, which enables your teams to be significantly more productive.
  • Complete Call Management: The platform streamlines your inbound and outbound call management using powerful AI capabilities and smart automation.

Ready to transform your workflow with VoiceSpin?

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Frequently Asked Questions

Which CRM systems can integrate with the VoiceSpin platform?

VoiceSpin offers seamless integration with many popular tools. You can connect the software with any CRM system you choose using either ready-made or custom integration options.

What specific communication channels does VoiceSpin unite into one platform?

The platform combines several digital channels to create an omnichannel experience. These include email, live chat, WhatsApp, Instagram, and Facebook.

Is VoiceSpin priced per agent or based solely on subscription tiers?

The main Basic, Advanced, and Enterprise plans start with a flat monthly rate and include five agents. The cost structure for adding extra agents beyond this initial limit is not explicitly stated.

Is a free trial available before we commit to a subscription plan?

A free trial is not explicitly offered on the pricing page. However, you are encouraged to contact the sales team and book a demo to see the system in action.

How quickly can our team realistically get started with VoiceSpin?

The official site states that you can be set up and running quickly. It says you can get started in 24 hours after choosing your plan.

Can we save money by choosing an annual payment plan?

Yes, you can save money by selecting the yearly billing option. VoiceSpin offers a 10% discount when you choose to pay annually instead of monthly.

Does VoiceSpin offer a money-back guarantee or a flexible refund policy?

Not explicitly stated on the official site. Since refund policies can be critical, it's best to inquire directly with sales about their specific terms before making a purchase.

Which AI-focused features are included in the standard Basic and Advanced plans?

The core plans list basic or enhanced features, but they do not list specific AI tools like the Auto Dialer. The AI Chatbot and AI Voice Bot are offered as separate, specialized packages.

When is the Basic package the best choice for a company?

The Basic plan, starting at $300 per month, is designed for small call centers. It gives you the core functionality necessary for handling daily operations.

What kind of business needs the standalone AI Chatbot package?

The AI Chatbot is designed for businesses looking to deliver 24/7 customer support. It also helps streamline your lead qualification process, starting at $500 monthly.

How is the Enterprise package different from the Advanced plan?

The Enterprise plan is meant for large call centers requiring customized, complex packages. While Advanced offers enhanced sales features, Enterprise focuses on a tailored solution.

What is the primary benefit of VoiceSpin's AI-driven approach?

The main benefit is increased productivity. VoiceSpin uses AI to automate many routine tasks, allowing your support and sales teams to focus on customer connection and driving sales.

Are the AI Chatbot and AI Voice Bot services automatically included with core plans?

No, these are separate packages offered as dedicated solutions. The AI Chatbot starts at $500/mo, and the AI Voice Bot starts at $1000/mo.

How can I contact sales or support if I have questions about a plan?

You can contact VoiceSpin directly by phone. The site lists US, UK, and Israeli phone numbers for outreach or to book a demo.

Ready to try VoiceSpin? Check out the official site or pricing.
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