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Keap

Keap

Faster growth. More leads. Saved time.

#10 dans Customer Relationship Management
1 min read · Updated 11/17/2025
Keap homepage screenshot

At a glance

Quick overview for Keap: rating, pricing summary, key features, and highlights.

Ciroapp review

1.5
High price, high risk platform.

We found that Keap promises powerful automation for faster growth, but current user feedback indicates significant instability and high friction points in essential areas. Overall, the steep starting cost combined with serious, recurring complaints about billing practices and unresponsive client support make this platform a major risk.

Pros

  • Pro:Robust core marketing and sales automation capabilities.
  • Pro:Access to expert coaching and in-depth training resources.
  • Pro:Includes detailed features for lead capture and nurturing.
  • Pro:U.S.-based call-in support available during business hours.

Cons

  • Con:High starting price ($299/month) plus a mandatory, separate implementation fee.
  • Con:Unreliable core functionality, leading to mass opt-outs and automation failures.
  • Con:Billing practices are frequently reported as misleading, involving overcharging or hidden fees.
  • Con:Cancellation process is intentionally difficult, requiring multiple steps and often forcing extra payments.
Free trial
Yes
Range: $299/month+Free trial, Monthly subscription, Yearly subscription, Per seat pricing, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Keap review, pricing, features, pros & cons

Are you constantly worrying where your next sale is coming from? Slow business growth can feel overwhelming. ✨ Keap addresses this by helping you secure more leads and achieve a clear increase in revenue.

You can finally gain the confidence you need for faster, reliable growth.

What is Keap?

Keap helps businesses achieve powerful outcomes like faster growth. It focuses on important steps like generating more leads and securing an increase in revenue. Using Keap also results in putting more money directly in your pockets.

It's a tool designed for business owners who want measurable results and professional success. 💡 This approach allows businesses to save time per week. By implementing automation, companies can dramatically increase how much work they get done.

You can maximize efficiency using the existing team you already have.

Keap Key Features

✨ Powerful Automation Saves Hours

Keap helps you take back valuable time using powerful automation capabilities. You can finally stop worrying about repetitive and time-consuming manual tasks. This essential system is designed to maximize how much crucial work you get done.

It lets you drastically increase overall efficiency without needing to hire new staff. You can now focus your existing team on high-value projects instead of endless busywork.

✨ Driving Reliable Revenue Growth

The core focus of the Keap platform is securing a verifiable increase in revenue. This direct result puts more money immediately back into your pockets. By streamlining your entire sales and marketing process, the system facilitates faster business growth.

You gain distinct advantages centered entirely on measurable, professional success. This measurable approach builds confidence in your current trajectory.

✨ Systematic Lead Generation

Never worry about where your next guaranteed sale is coming from again. Keap helps you secure a steady and predictable stream of more leads. This focus builds real confidence about your future sales performance.

You feel much more secure knowing your sales pipeline is consistently full. The platform provides foundational tools for serious entrepreneurs looking to automate their lead capture and follow-up.

💡 Comprehensive Customer Management

You get a comprehensive CRM system built entirely into the platform. This tool enables robust automation and crucial strategic customer follow-up actions. It is specially designed to manage customer relationships effectively.

You can track every lead and client from their initial contact through closing a successful sale. This systematic organization ensures that no potential lead or critical opportunity ever falls through the cracks.

✨ Integrated Communication Tools

Keap includes essential communication features to engage your contacts quickly and efficiently. You can easily reach potential customers using integrated messaging services. The platform includes Tier 1 Text Marketing capabilities right out of the box.

This robust texting package provides:

🤝 Dedicated Support and Education

You won't navigate this powerful platform alone. Keap offers multiple support channels that are dedicated to your long-term success. You get access to U.S.-based call-in support during standard business hours.

For immediate help anytime, 24/7 online chat support is freely available. Plus, all users receive complimentary access to Keap Academy. This essential resource is your online learning platform for mastering the system.

Use Cases

📈 Securing Future Sales Growth 📈

Slow growth often causes business owners to constantly worry, wondering where the next sale will come from. Keap helps you address this overwhelming feeling directly. It ensures you secure a steady stream of more leads.

This approach builds confidence about your future sales performance. You can stop worrying and focus on achieving faster, reliable business growth. This is the path toward successful and verifiable company expansion.

⏱️ Maximizing Your Existing Team ⏱️

Are you struggling to get enough vital work done each week? Keap saves significant time per week using powerful automation capabilities. This level of efficiency means you can handle more.

The system maximizes productivity without increasing your headcount. You get more crucial work done using the talented team you already have. This is how you optimize your resources for success.

Tip: Automation helps eliminate repetitive tasks, allowing your key personnel to focus on high-value client interactions.

💰 Achieving a Verifiable Revenue Increase 💰

Problem: Stagnant sales are limiting your company's potential for profit. You need measurable results quickly.

Approach: Keap focuses on generating more leads and optimizing sales follow-up using automation. This shifts attention from 'overwhelmed' to 'confident.'

Outcome: You achieve a clear, verifiable increase in revenue. This is a direct financial result, putting more money directly in your pockets. The system is designed for measurable success and professional achievement.

😮‍💨 Solving the Overwhelming Growth Crisis 😮‍💨

When business growth is slow, the feeling can be overwhelming for small business owners. Keap provides the strategy needed to move past these obstacles immediately. It helps you gain the necessary confidence for faster growth.

Keap focuses on important steps like generating quality leads and securing increases in revenue. This reliable approach minimizes sales worries and helps you meet the goals you have set. This is a tool designed for serious entrepreneurs who want measurable results.

Pricing Overview for Keap

Pricing range
$299/month+
Pricing types
Free trial, Monthly subscription, Yearly subscription, Per seat pricing, Usage-based pricing

Keap starts at $299 per month, which includes 2 users and 1,500 contacts. The total price scales based on your business's need for additional users, contacts, and required implementation services.

Plans & Pricing

Keap Core Subscription (Starting Price)

Monthly$299
YearlyNot explicitly stated
Must purchase required implementation package (cost not stated). $39/month per additional user. Contact limits scale via tiered pricing.
  • Includes 2 user licenses
  • Includes 1,500 contacts
  • Tier 1 Text Marketing included (500 messages, 100 voice minutes)
  • U.S.-based customer support (M-F business hours)
  • 24/7 online chat support
Chat with us

Keap costs $299 per month, starting with the base subscription, which includes 2 users and 1,500 contacts.

Since pricing scales based on your business size, let's explore the fundamental components of this relationship management system and the costs associated with scaling your usage.

Keap Core Subscription (Starting Price)

Price: $299/month (Billed monthly) Contacts/Users Included: 1,500 contacts and 2 users Best For: Small businesses needing comprehensive CRM, robust automation, and strategic customer follow-up. Refund Policy: Early termination fee of $299 applies for canceling an annual contract. Other Features:

  • Includes Tier 1 Text Marketing (500 messages, 100 voice minutes).
  • U.S.-based call-in support during business hours.
  • 24/7 online chat support.
  • Free access to Keap Academy and its online learning platform.

This monthly price is your entry point to the Keap platform, providing the foundational tools for serious entrepreneurs looking to automate their sales and marketing. This tier is designed to give you a head start with enough capacity for your initial growth. You can easily add more users or contacts as your business expands via their tiered pricing structure.

It is important to know that Keap offers a free trial so you can experience the software before committing. During the trial, no credit card is required. However, the trial is limited: you can only send 25 emails, and payment processing and text messaging are not enabled. If you opt for an annual subscription and decide to cancel before the term ends, a $299 early termination fee will be charged.

User Reviews

The overwhelming sentiment across Trustpilot reviews, which result in a 1.2/5 rating, is highly negative, particularly concerning customer support and aggressive billing practices. Users frequently report being repeatedly overcharged or facing material price increases ($600 a year for templates) that are hidden deep within email correspondence.

Reliability is a major concern: core automation features often fail or act unexpectedly, with accounts experiencing silent mass opt-outs and new leads being incorrectly marked as unsubscribed, severely disrupting nurture campaigns. Many long-term customers find the platform complex, citing a terrible user interface and painful feature limitations.

Furthermore, users describe the cancellation process as intentionally onerous 😫. The company makes it deliberately difficult to quit online subscriptions, requiring mandatory calls for a sales pitch, forcing subscribers to pay for extra months, and refusing to allow the removal of saved payment information within the app.

While Keap advertises powerful tools, the execution and support infrastructure are often reported as fundamentally flawed for many paying users.

What users say elsewhere

Alex D.
· Trustpilot
1.0 / 5

I've been on support five times over two hours trying to fix issues with contacts getting duplicate emails. Support couldn't resolve the critical issue, and now I have spam complaints from customers. The support quality and attention to detail are simply terrible.

Jane W.
· Trustpilot
1.0 / 5

I wanted to cancel and tried to leave after five years, but they make it absolutely impossible. You have to waste time chasing people and giving reasons before they will allow the cancellation. This process only seems designed to squeeze more money out of existing accounts.

No reviews yet.

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Why use Keap?

If you want to move beyond stagnant sales, Keap offers clear solutions to maximize your business potential. This system provides distinct advantages focused on measurable success: ✅

  • See a verifiable increase in revenue, which puts more money directly in your pockets.
  • Secure a steady stream of more leads, building confidence about future sales performance.
  • Experience faster business growth and watch your company expand reliably.
  • Save significant time per week using powerful automation capabilities.
  • Get more crucial work done and maximize the productivity of your current team.

Ready to transform your workflow with Keap?

Try it nowView pricing

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Frequently Asked Questions

Is the cost of the required implementation package included in the $299 starting price?

No, a separate implementation package is required to get started with Keap. This fee covers business mapping, data migration, and done-for-you automations. The specific cost of this mandatory package is not explicitly stated on the official site.

What features are disabled or limited during the Keap free trial?

The free trial is limited to let you preview the software features without commitment. You can send a maximum of 25 emails, and payment processing and text messaging features are disabled. You must also set up DKIM authentication to send emails during the trial.

How much does it cost to add more team members or users?

The base subscription includes two user licenses for your team. You can easily purchase additional user licenses at a monthly rate of $39 per person.

How does the pricing adjust if my business needs more than 1,500 contacts?

Keap uses a tiered structure for additional contact storage. The price per contact goes down as you need to add larger volumes of contacts to your account.

What happens if I send more text messages than the included Tier 1 limit?

The standard subscription includes Tier 1 usage, which allows 500 messages and 100 voice minutes. Usage exceeding this limit is charged at $0.015 per extra text message and $0.01 per additional voice minute.

What kind of customer support is included with the Keap subscription?

Customers receive call-in support from the U.S.-based team during standard business hours, Monday through Friday. All subscribers also have access to 24/7 online chat support.

How does Keap address data security and protect my business information?

Keap has stringent information security risk management policies in place. These policies are designed to ensure the confidentiality, integrity, and availability of your critical data.

Does Keap offer native integration with other third-party business tools?

Yes, integration services for third-party tools are included as part of the required implementation package. The official site does not explicitly list which specific integrations are supported.

Is the included text marketing feature available outside of the United States?

No, the automated and one-to-one text messaging features are currently only available to users located in the U.S. This includes the provided toll-free marketing number.

What steps should I take if I need to cancel my Keap subscription?

To cancel, you must call Customer Support and initiate the request at least 10 days before your next invoice date. If you signed an annual contract, canceling before the term ends will result in a $299 termination fee.

Will I incur separate transaction fees when receiving customer payments through Keap?

Yes, you will still encounter standard processing fees set by the payment processor you use. These rates are the same whether you use Keap Pay or a connected third-party service.

Am I guaranteed a successful migration if I choose Keap?

The implementation package is designed to provide you with expert help for a successful start. It specifically includes data import and migration services handled by their experts.

Ready to try Keap? Check out the official site or pricing.
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