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Froged

Froged

The all-in-one Omnichannel Communication platform you need.

#3 dans Live Chat
3 阅读时间 · 更新时间 10/3/2025
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At a glance

Quick overview for Froged: rating, pricing summary, key features, and highlights.

Ciroapp 评论

3.7
Feature-rich omnichannel with contractual risk concern.

We assess Froged as a powerful omnichannel platform that excels at centralizing communication and boosting agent productivity with its comprehensive feature set and rapid 24-hour integration capability. Overall, while the core technology is highly praised and robust, we urge caution due to reported serious ethical contract and account management issues affecting long-term users.

优点

  • Pro:All-in-one omnichannel solution centralizing communication across platforms.
  • Pro:Ultra-fast integration and rapid setup (can be live in under 24 hours).
  • Pro:Customer success team is often described as responsive, fast, and professional.
  • Pro:Powerful segmentation and behavior marketing automation tools are included.

缺点

  • Con:Major risks associated with contractual disputes, including reported full account blockage over add-on payments.
  • Con:UI is criticized for distracting elements like constant pop-ups that interrupt workflows.
  • Con:Pricing scales quickly based on limited seat count, increasing significantly for small team growth.
  • Con:Advanced features (AI/Voicecalls) require additional, significant monthly add-on costs.
免费试用
Yes — 7 天
范围: $32.5–$422/monthMonthly subscription, Yearly subscription
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Froged评论、价格、功能、优缺点

Modern businesses often struggle with communication silos. Juggling multiple apps and scattered customer history creates operational headaches and slow support. FROGED solves this.

It's an omnichannel platform that centralizes everything ✨, allowing your agents to work smarter, not harder, across all teams and processes.

Froged 是什么？

FROGED is a complete communication stack built for the future. It is an omnichannel platform designed for customer service, allowing you to manage all channels in one place—not twenty. This solution is specifically made for modern businesses that want to scale and improve efficiency.

FROGED combines the benefits of robust AI technology with necessary human expertise to drive growth throughout the customer journey. You get corporate technology available for businesses of all sizes 💡.

Froged 主要功能

✨ Unified Omnichannel Inbox

Say goodbye to communication silos and constant app switching. Our platform centralizes everything, turning customer service into a seamless experience. Agents can handle all conversations effortlessly because all channels reside in one collaborative inbox.

This system ensures that no information gets lost, allowing your team to work smarter, reducing overhead and friction. You gain immediate access to a complete view of the customer, including their ID and full conversation history across every channel. This comprehensive data organization empowers your agents to speed up responses and deliver consistently high-quality support.

✨ Ultra-Fast Deployment and Integration

We believe powerful technology should be easy to implement. Unlike many traditional platforms, FROGED offers ultra-fast integration that minimizes downtime and avoids lengthy delays. Your system can be fully live and operational in as little as 24 hours, significantly exceeding typical market standards.

Beyond rapid setup, you receive effective support from day one. This instant configuration ensures your onboarding process is smooth, efficient, and entirely seamless, allowing your teams to become agile and productive immediately.

✨ World-Class Security and Compliance

Rest easy knowing your customer data is handled with the highest security standards. We ensure peace of mind through strict compliance protocols and infrastructure hosted entirely within the EU. Our dedicated servers in Frankfurt maintain full adherence to GDPR regulations.

Data integrity is secured through multiple layers of protection. We protect your data using encryption both during transit between systems and when the data is at rest on the servers. This commitment is continuously reinforced by industry-leading certifications and reliable authentication methods.

Key Security Commitments:

  • Protecting data with encryption
  • ISO 27001, 27017, and 27018 certifications
  • Auth0 handles reliable platform authentication

✨ Intelligent Automation and Scaling Tools

FROGED is built to scale smoothly alongside your business growth. We use a powerful, scalable system that helps your teams handle increasing ticket volumes efficiently. Agents save significant time by utilizing ready-to-use response templates for common inquiries.

Automation rules help organize incoming traffic instantly. These tools assign and tag conversations automatically based on pre-defined logic and volume requirements. This allows you to manage workflow by setting up inbox groups, ensuring effective distribution.

For businesses operating globally, the platform offers features to manage multiple business hours. You have the necessary flexibility to configure groups adapted to different time zones and regional preferences.

✨ Empowering Self-Service and Help Desk

The integrated Help Desk reduces your support load by empowering customers to find answers independently. The built-in Knowledge Base (KB) allows users to solve common issues without needing to contact an agent, reducing your overall internal ticket volume significantly.

The search functionality is extremely valuable for your support agents, too. Agents have immediate access to the complete knowledge base, allowing them to instantly share relevant articles during live chats or ongoing conversations. This capability ensures customers receive fast, accurate information every time.

✨ Deep Integrations and Performance Reporting

Unleash the full potential of your communication platform by connecting to your existing tools. FROGED allows you to integrate with over 1,600 applications instantaneously. This connectivity centralizes essential functions and accelerates workflows, such as setting up a Jira integration in just minutes.

Once connected, you benefit from real-time notifications, ensuring faster responses and better customer service. Additionally, the reporting feature provides clear team oversight. You can monitor key metrics like response times, agent productivity, and Customer Satisfaction (CSAT) scores in real time to make confident, data-driven management decisions.

使用案例

📧 Boosting Agent Productivity with a Centralized Inbox

Modern businesses often struggle with communication silos because agents must juggle multiple apps. Agents waste significant time switching windows just to track customer requests. FROGED solves this by centralizing everything into one collaborative inbox.

Agents handle all conversations effortlessly without losing context. They gain instant access to the customer's ID and full conversation history across all channels. This complete view speeds up response times and helps ensure high-quality support. Some users even report agents working twice as fast using this method.

✅ Achieving Reliable Data Security and Compliance

You need assurance that your communication platform is secure and compliant with global standards. FROGED provides peace of mind through robust security features. Servers are hosted in Frankfurt, ensuring full compliance with GDPR mandates.

All sensitive customer data is protected using encryption both when it is being transferred and when it is stored (in transit and at rest). Reliable Auth0 authentication handles secure access for users. Furthermore, we maintain ISO 27001, 27017, and 27018 certifications that confirm our commitment to strong security practices.

📈 Scaling Support Operations Smoothly

When your business scales, managing increased ticket volumes can strain resources and slow down service. You can use FROGED’s tools to automate and deflect unnecessary tickets.

Problem: Ticket volume is overwhelming support staff during a period of rapid growth. Approach: Deploy the Help Desk knowledge base to encourage customer self-service. Implement automation rules that instantly assign conversations based on logic defined by volume or topic. Use ready-to-use response templates for streamlined replies. Outcome: The knowledge base significantly reduces internal ticket volume, allowing agents to focus on complex issues. One user reported reducing tickets by 91%.

🔗 Rapid Integration and Cost Consolidation

Integrating new corporate technology often involves long delays and complex setups. Unlike traditional platforms, FROGED offers ultra-fast integration, getting your system live in as little as 24 hours. This fast setup ensures you receive support right away.

FROGED also acts as a communication stack, allowing you to connect over 1,600 apps. You can integrate instantly with required tools; for example, setting up Jira integration takes only minutes. Consolidating communication licenses in this way provides significant economic savings by eliminating the cost of managing multiple subscriptions.

🌍 Managing Seasonal Traffic and Global Teams

If you operate across multiple countries or time zones, managing support coverage efficiently is crucial. FROGED provides the flexibility needed for international operations.

Your team can manage groups adapted to preferred time slots and multiple business hours. Automation rules ensure conversations are routed correctly based on volume and required expertise. This sophisticated routing ensures customers receive high-quality support regardless of when or where they contact you.

Froged 价格概览

价格范围
$32.5–$422/month
价格类型
Monthly subscription, Yearly subscription

Froged offers scalable subscription plans tailored for small to medium businesses and large corporations. Pricing for SMBs starts at $32.50 per month, billed annually, with three primary tiers that scale primarily based on the number of support agents/seats included.

计划和定价

Basic

年度32.5
1 seat
  • 1 seat
  • Collaborative inbox
  • All channels
  • Knowledge Base
  • Preconfigured metrics
Talk to sales

Starter

年度106
3 total seats
  • 3 total seats
  • Real time collaboration
  • Team performance analytics
  • Customer Satisfaction Survey
  • Knowledge Base PRO
Talk to sales

Professional

年度422
7 total seats
  • 7 total seats
  • Groups and conversation historic
  • Conversation Routing
  • Multiple business hours
  • Inbox groups
Talk to sales

Corporate

联系我们了解价格
Custom seats
  • Custom agents
  • All communication channels
  • KB PRO
  • Customer Portal
  • Single Sign On (SSO)
  • Dedicated Customer Success Manager
Talk to sales

Froged costs between $32.5/month and $422/month (billed annually) with four public plans: Basic at $32.5/month, Starter at $106/month, Professional at $422/month, plus a custom Corporate plan.

Now, let's explore what each plan offers for your business needs, focusing on the annual billing rates and included features.

Basic

Price: $32.5 /mo (Billed annually) Websites Supported: Not explicitly stated Best For: Effective customer support and growth. Refund Policy: Not explicitly stated Other Features:

  • 1 seat
  • Collaborative inbox and all channels
  • Knowledge Base
  • Preconfigured metrics

This plan is perfect for individuals or very small teams just starting out. You get core functionality right away, ensuring you can manage customer interactions efficiently.

Starter

Price: $106 /mo (Billed annually) Websites Supported: Not explicitly stated Best For: Growing teams needing more advanced support options. Refund Policy: Not explicitly stated Other Features:

  • 3 total seats (2 more than Basic)
  • Real time collaboration
  • Team performance analytics
  • Customer Satisfaction Survey (CSAT)
  • Knowledge Base PRO

Choose the Starter plan once your support staff begins to grow. It includes important tools like real-time collaboration and CSAT scoring to help measure and improve team performance.

Professional

Price: $422 /mo (Billed annually) Websites Supported: Not explicitly stated Best For: Businesses seeking top-tier capabilities. Refund Policy: Not explicitly stated Other Features:

  • 7 total seats (4 more than Starter)
  • Groups and conversation historic
  • Conversation Routing
  • Multiple business hours
  • Inbox groups

The Professional plan gives established businesses robust routing and grouping features. You’ll have the necessary functions to manage higher volumes and different time zones effectively.

Corporate

Price: Talk to sales Websites Supported: Not explicitly stated Best For: Corporations seeking robust customization, compliance, and unparalleled scalability. Refund Policy: Not explicitly stated Other Features:

  • Custom agents and analysis panels
  • Single Sign On (SSO)
  • APIs, Webhooks, and Custom Attributes
  • Dedicated Customer Success Manager

If your organization requires enterprise-level security, compliance, and specific integrations like SSO or Zapier/Jira, this custom plan is the right choice. It offers the most comprehensive solution for complex ecosystems.

If you want to try Froged, you can request a 7-day free trial of any plan before committing. Remember that you can choose between monthly or annual billing that fits your budget best.

用户评论

Froged users generally praise its technical capabilities, often calling it a magnificent and comprehensive suite for customer management. Customers highlight that the platform is easy to use, easy to set up, and excellent for segmentation and behavioral marketing.

Many reviewers appreciate the fast, professional, and "lightning-fast" customer success team, indicating reliable support when product questions arise. However, the external feedback is not without serious concerns.

Some users pointed out technical flaws like disruptive constant pop-ups and language inconsistencies in automated systems. More critically, there have been highly negative reports regarding contract enforcement for Lifetime Deal (LTD) members.

One user claimed their entire paid account was held hostage over failure to pay for a non-core add-on feature, describing the practice as "insanely unethical." While the software functionality receives high marks, potential users should carefully review contractual terms, particularly concerning advanced add-on features. ⚖️

其他地方的用户评价

A Verified User
· Trustpilot · Sep 7, 2023
5.0 / 5

Froged is a responsive company that keeps adding new features to an already helpful piece of software. I appreciate them developing and supporting this excellent application.

Marta V.
· Trustpilot · Jan 25, 2023
5.0 / 5

This is a magnificent and comprehensive suite for managing our user process completely. It truly has everything, including customer service chat, automated messages, and emails, plus an endless list of features. Fully recommended.

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为什么要使用 Froged？

If you are seeking customer success without the headache, FROGED offers both reliability and powerful tools. This platform is designed to make your teams more agile and productive, starting immediately.

Key Benefits of Choosing FROGED

  • Rapid Setup and Integration: Unlike traditional platforms, FROGED offers ultra-fast integration. Your system can be live in as little as 24 hours, far exceeding typical market standards. This instant setup ensures you avoid long delays and receive rapid support from day one.
  • Enhanced Agent Productivity: The centralized inbox allows agents to handle all conversations effortlessly without switching between various apps. You gain access to a complete view of the customer, including ID and conversation history, which speeds up response times and ensures high-quality support. Some users report that agents work twice as fast.
  • Significant Economic Savings: FROGED reduces costs by consolidating communication licenses. This eliminates the expense of managing multiple subscriptions and optimizes overall efficiency, providing tangible economic savings for your business.
  • Smooth Scaling and Automation: The scalable system uses ready-to-use response templates that save agent time. Automation rules assign and tag conversations based on volume and logic, allowing you to handle growth smoothly. Additionally, the help desk’s knowledge base empowers customers to solve issues independently, significantly reducing your internal ticket volume.
  • Trusted Security and Compliance: Enjoy peace of mind knowing your platform is secure. FROGED ensures GDPR compliance through EU-hosted servers (Frankfurt). Data integrity is maintained with encryption during transit and at rest. These commitments are reinforced by ISO standards and reliable Auth0 authentication. ✅
  • Powerful Integrations: Unleash your full potential by connecting over 1,600 apps. You can integrate instantly with key tools, such as setting up Jira integration in minutes, ensuring real-time response capabilities.

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常见问题

What key integrations are supported, and which plans include high-level access?

You can connect over 1,600 apps to Froged, with instant integration capabilities. Enterprise features like APIs, Webhooks, Zapier, and Jira access are included exclusively in the custom Corporate plan.

How quickly can we set up the platform and be fully operational?

Setup is extremely fast. Our ultra-fast integration allows your entire system to be live and working in as little as 24 hours. Specific tools, like Jira, can be integrated in about 30 minutes.

Where is my customer data hosted, and how do you ensure security compliance?

All data is hosted in the EU, specifically with servers located in Frankfurt. We guarantee GDPR compliance and secure data with encryption both in transit and at rest. We also hold ISO 27001, 27017, and 27018 certifications.

Are there additional usage-based costs outside of the monthly plan fee?

Yes, you generally only pay for what you use on certain services. For example, WhatsApp and Voicecalls are usage-based; charges rely on conversation volume and are billed based on current Twilio rates.

Are additional features like AI Agent or Voicecalls included in the main plan prices?

No, these are separate add-ons available from the Starter plan onward. AI Agent, AI Copilot, and Campaigns start at approximately €43 per month each, while the Voicecalls add-on starts at €99 per month.

How does the agent pricing work? Is it per seat?

The plans include a set number of seats, not per-seat pricing. The Basic plan includes 1 seat, Starter includes 3 seats, and the Professional plan offers 7 total seats. The Corporate plan offers custom seat definitions.

What do I need to do to start the 7-day free trial?

You can try Froged for 7 days free of charge. To activate the trial, you must first choose a specific paid plan (Basic, Starter, Professional, or Corporate).

What happens once the 7-day free trial period ends?

After the trial concludes, you will be billed in advance for the plan you chose initially. If you need more time to decide, you can contact the sales team to request an extension.

What payment methods are accepted, and how secure are they?

We accept all major credit cards, ACH, checks, and wire transfers for payments. All transactions are securely processed and managed using Stripe.

Can I get a refund if I cancel my subscription?

Not explicitly stated on the official site. The available documentation does not offer a money-back guarantee or detail a refund policy.

Which plan is best if my teams operate in multiple time zones?

The Professional plan is best for global operations. It includes the ability to set and manage Multiple Business Hours and use Conversation Routing for different time zones.

Who is Froged primarily built for?

Froged is a scalable solution available for businesses of all sizes, from small teams using the Basic plan up to large corporations requiring the customized Corporate plan. It’s designed for efficiency and scaling support operations.

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