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Zettle

Zettle

Simplifying sales and achieving more efficiency for your business.

#4 dans Point of Sale
2 min read · Updated 10/5/2025
Zettle homepage screenshot

At a glance

Quick overview for Zettle: rating, pricing summary, key features, and highlights.

Ciroapp review

3.8
Simple Payment Processing, Needs Hardware Stability.

We find Zettle excels at providing straightforward, pay-as-you-go payment acceptance ideal for small sellers. Overall, while the transparent pricing and accessible customer support are excellent, persistent Bluetooth and proprietary hardware reliability issues must be addressed for consistent daily operation.

Pros

  • Pro:Simple, pay-as-you-go pricing starting at 1.75% per transaction.
  • Pro:Free core POS app available for inventory and reporting.
  • Pro:Customer support is often responsive, knowledgeable, and easy to reach by phone.
  • Pro:Mobile-ready system including convenient Tap to Pay functionality.

Cons

  • Con:Frequent connectivity issues, including slow Bluetooth pairing.
  • Con:Hardware reliability concerns (devices locking out or battery failure).
  • Con:Limited customer service availability on weekends (peak trading times).
  • Con:Higher transaction fees (up to 2.5%) for remote payments and invoices.
Range: 1.75%–2.5% per transactionOne-time payment, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Zettle review, pricing, features, pros & cons

Do you find managing payments and tracking sales needlessly complicated? It's frustrating when systems don't work seamlessly. Thankfully, the new PayPal Point of Sale simplifies things.

This modern POS system offers tools designed to help your business achieve more sales, customers, and overall efficiency every day. ✨

What is Zettle?

PayPal Point of Sale, formerly Zettle by PayPal, provides modern tools for business owners. It focuses on making every workday easier by combining payment acceptance and sales tracking in one simple place. These products are made specifically to help you handle transactions smoothly and keep reliable records. ✅

A key component is the new PayPal Reader. This reader features a large touchscreen for a professional and smooth checkout experience. You can connect it via Bluetooth or use a stable connection with the included USB-C cable. New, eligible business users can get this card reader starting from £29 (excluding VAT). Additional readers are priced at £69 (excluding VAT).

Zettle Key Features

✨ The Centralized POS Hub

The core of your daily workflow is the powerful PayPal Point of Sale app, which functions as your centralized business hub. This crucial tool is provided at absolutely no additional cost, helping you get started immediately. You can easily monitor every transaction and keep precise, reliable sales records within this single, unified system.

The system is engineered to help simplify your operations, making every workday easier to manage. By combining payment acceptance and robust sales tracking, the platform lets you focus your attention on growing your business instead of wrestling with complicated back-end processes.

✨ Introducing the PayPal Reader

Offer your customers a professional and exceptionally smooth checkout experience using the new PayPal Reader. This modern device is equipped with a large touchscreen display, ensuring interactions are quick and easy for both you and your buyers. It's designed specifically to enhance the professionalism of your point of sale.

The reader adapts easily to many business environments thanks to flexible connection options. You can use the stable, wired connection provided by the included USB-C cable and power adapter. Alternatively, connect the device reliably using Bluetooth for maximum wireless freedom and portability.

💡 Effortless Contactless Payments

You can start accepting payments without needing to purchase dedicated hardware by utilizing the innovative Tap to Pay feature. This functionality instantly converts your existing smartphone into a sophisticated payment device. By using your phone, you can save space and increase mobile flexibility.

Tap to Pay seamlessly receives contactless card payments directly onto your device. To begin, simply download the free PayPal Point of Sale app. This feature is readily available on both the App Store and Google Play Store for immediate use.

✨ Robust Business Management Tools

The POS app provides essential functionality beyond basic transaction processing, giving you deeper insights into your operations. You are able to manage detailed product listings and keep track of your inventory levels directly within the platform. This helps you maintain control over what you sell.

Monitoring performance and generating growth is simpler with comprehensive, real-time sales reports. Furthermore, the software supports key customer features such as creating and redeeming gift cards, and you can also track valuable staff performance metrics.

✨ Designed for Efficiency and Growth

The entire PayPal Point of Sale solution is explicitly focused on helping your business achieve more sales, customers, and overall efficiency. These modern tools work together to substantially simplify processes that might normally distract you from core objectives.

By efficiently integrating all payment acceptance and meticulous sales tracking into a unified experience, the platform streamlines your entire operational structure. Dealing with payments should boost your business growth, and this system is specifically designed to facilitate that goal.

Use Cases

📱 Accepting Payments Instantly (Tap to Pay)

If you are a new business or simply moving sales between locations, you can start accepting contactless payments right away. The Tap to Pay feature helps you turn your compatible smartphone into a secure payment terminal immediately. You just download the free POS app from the App Store or Google Play to activate this functionality.

This system removes the need for extra hardware when you are ready to sell. You can efficiently manage transactions while focusing on serving your customers better. This tool is perfect for maximizing sales when you are operating at markets or during busy pop-up events.

💳 Streamlined In-Store Checkout Experience

Your retail store needs a modern, reliable system that handles payments quickly every time. The new PayPal Reader is designed to provide a professional and smooth checkout process. Its high-quality hardware includes a large touchscreen and flexible connectivity options.

Step Flow:

  1. Connect the reader using Bluetooth or the stable included USB-C cable.
  2. Customer taps or inserts their card on the large, intuitive touchscreen.
  3. The sale is tracked instantly within your central POS app.

Expected outcome: Customers enjoy a swift transaction, and the hardware adds a professional touch to your sales counter.

📊 Optimizing Inventory and Business Data

Problem: Many growing businesses struggle to track which products are selling or how staff performs during peak hours. Tracking sales requires constant attention, pulling focus from core business activities.

Approach: The central PayPal POS app is provided at no extra cost to manage your whole operation. You can manage products, track inventory stock levels, and review real-time sales reports. This centralized system simplifies your records.

Outcome: You gain control over your stock and staff productivity using reliable data reporting tools. This integration helps drive higher overall efficiency every day.

📈 Managing High Sales Volume Effectively

If your business experiences significant sales growth, your payment processing costs should also improve. Companies processing over £10,000 in card payments every month may qualify for a tailored Custom Rate Plan. This structure rewards consistent, high-volume sales.

This approach shifts the focus from managing high operating costs to maximizing profitability. Reaching out to the sales team allows you to negotiate a favorable, tailored fee structure. This ensures your high sales volume translates efficiently into actual revenue.

Tip: High-volume sellers should connect with a specialist to discuss custom pricing options and ensure maximum benefit.

🔗 Accepting Payments Outside Physical Locations

Not all payments happen face-to-face; sometimes you need to bill a client remotely for services rendered. The system offers several alternative transaction types to keep sales moving. You can easily accept payments even when the customer is not physically present.

This versatility includes generating PayPal Invoices for detailed billing or creating Payment Links to share instantly via text or email. You can also accept payments instantly using PayPal QR Codes for quick mobile transactions. This flexibility guarantees you capture every potential sale, regardless of location.

Pricing Overview for Zettle

Pricing range
1.75%–2.5% per transaction
Pricing types
One-time payment, Usage-based pricing

Zettle (now PayPal Point of Sale) uses a pay-as-you-go model, charging only per transaction processed, with no contracts or recurring software fees. Transaction rates for in-person card payments start at 1.75%.

Plans & Pricing

PayPal POS App (Software Only)

Contact for pricing
Implied free POS software component
  • No additional cost
  • Manage products and inventory
  • Real-time sales reports
  • Tap to Pay enabled
Sign up

Standard Transactions

Contact for pricing
Usage-based fee applies to transactions
  • 1.75% rate for card transactions
  • Includes major cards and mobile wallets
  • Includes PayPal QR Codes
  • No contracts or recurring fees
Sign up

Custom Rate Plan (High Volume)

MonthlyCustom rate
YearlyCustom rate
Requires specific agreement with Zettle/PayPal
  • Tailored fee structure
  • Requires monthly card transactions over £10,000
  • Dedicated sales assistance
Contact sales team

Zettle costs between 1.75% and 2.5% per transaction, with three main service tiers: Standard Card Transactions at 1.75%, Alternative Transactions up to 2.5%, and Custom Rate Plans (Not explicitly stated).

Zettle focuses on simple, transaction-based pricing. You only pay for the payments you process and the hardware your specific business needs. There are no long-term contracts or recurring fees for the software.

PayPal POS App (Software)

Price: No additional cost Websites Supported: Not explicitly stated Best For: Businesses needing core POS functions without monthly subscription costs. Refund Policy: Not explicitly stated Other Features:

  • Manage products and inventory
  • Create and redeem gift cards
  • View real-time sales reports
  • Sell across channels with integrations
  • Track staff performance

This app acts as your central POS hub. It's included at no additional cost and provides robust tools to handle sales, inventory, and staff management right from your mobile device. Just sign up and download the app to streamline your daily operations. You can even start taking payments right away using Tap to Pay on your existing phone or tablet.

Standard Card Transactions

Price: 1.75% per transaction (Usage-based) Websites Supported: Not explicitly stated Best For: Accepting in-person payments via contactless cards or mobile wallets. Refund Policy: Not explicitly stated Other Features:

  • Same rate for major cards
  • Includes mobile wallets
  • Includes American Express
  • No contracts or recurring fees

This simple, fixed rate applies whenever you process a card payment face-to-face. Since the rate applies across all major card types, including mobile payments, your pricing remains predictable and easy to understand. You rely on Zettle's reliability without worrying about changing rates.

Alternative Transaction Types

Price: 1.75% – 2.5% per transaction (Usage-based) Websites Supported: Not explicitly stated Best For: Businesses generating remote sales using specific digital methods. Refund Policy: Not explicitly stated Other Features:

  • PayPal QR Codes (1.75%)
  • PayPal Invoice (2.5%)
  • Payment Links (2.5%)

If you need to accept payments remotely or through specific PayPal channels, varying rates apply. For example, using Payment Links or invoicing results in a slightly higher 2.5% transaction cost. The QR code transactions remain at the lower 1.75% rate, matching the standard card fees.

Custom Rate Plan

Price: Custom/Tailored rate (Usage-based) Websites Supported: Not explicitly stated Best For: High-volume sellers processing over £10,000 in card payments monthly. Refund Policy: Not explicitly stated Other Features:

  • Negotiated rates offered by the sales team
  • Requires contacting the sales team to set up
  • The agreement is subject to negotiation and approval

Are you a high-volume seller? If your business consistently processes more than £10,000 in monthly card payments, you should reach out to the sales team. They can tailor a custom rate plan specifically designed to maximize efficiency for your large transaction volume.

Hardware Costs (One-Time Purchase)

Since the software is free, you usually only need to worry about hardware costs if you require dedicated devices. The Card Reader starts at £29 (excl. VAT) for new users, while a full Terminal starts at £149 (excl. VAT). Customized Store Kits start at £169 (excl. VAT). Hardware is a one-time fee, and delivery charges apply.

The core POS app itself is available at no extra cost, allowing you to start accepting payments immediately using Tap to Pay on your smartphone. No free trials or money-back guarantees are explicitly stated for the services, but the pay-as-you-go, no-contract model means you only pay when you actually transact. 👍

User Reviews

Users generally find the Zettle (PayPal POS) system easy to use and convenient, making it ideal for small or mobile businesses. Many users praise the card reader for its reliability and speed during transactions.

A significant point of positive feedback revolves around customer support. Agents are often described as prompt, knowledgeable, and helpful, often resolving issues quickly with a real person on the line, which is rare in this industry.

👍 However, connectivity and hardware issues are consistent concerns. Users report frustrating Bluetooth dropouts, slow processing times, and card readers that refuse to hold a charge or lock permanently, forcing expensive replacements.

Delays in receiving funds and an unclear sign-up process also cause tension. While the per-transaction fee structure is competitive, some users express frustration when relying on customer service during peak selling times, as weekend support is often unavailable.

Businesses appreciate the core functionality but demand better hardware reliability and consistent connectivity for smooth operation.

What users say elsewhere

Alex D.
· Trustpilot
5.0 / 5

Great for payments and we received excellent customer service. They are quick to answer the phone, and you speak to a friendly person, not a bot. They took the time to resolve my issue easily.

Mark P.
· Trustpilot
5.0 / 5

If you need help, there is a phone number that connects you to a real, knowledgeable person. It is so rare to find support without being diverted to the website first. This makes a huge difference.

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Why use Zettle?

Achieving more for your business doesn't have to be complex; it should be integrated and simple.

  • Streamlined Operations: The PayPal Point of Sale system is designed specifically to simplify your daily work. It manages payments and tracks every transaction, all within a single system.
  • Advanced Payment Hardware: The new PayPal Reader helps offer a smooth checkout for your customers. Its large touchscreen interface is both modern and highly functional.
  • Flexible Connectivity: You can connect the card reader reliably via Bluetooth or use the stable connection options provided by the included USB-C cable and power adapter.
  • Turn Your Phone Into a Terminal: Utilize the Tap to Pay feature straight away. This option lets you turn your smartphone into a payment device to receive contactless card payments. Simply download the free app on the App Store or Google Play to get started. 💡
  • Efficiency and Growth Focus: These tools are explicitly aimed at increasing your efficiency, growing your customer base, and generating higher sales volume every day. Dealing with payments should help you focus on your business goals, not distract from them.

Ready to transform your workflow with Zettle?

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Frequently Asked Questions

Does using the PayPal POS service require a contract or commitment?

No, the pricing model is pay-as-you-go, based only on transactions processed. This means there are no contracts, recurring software fees, or long-term commitments required.

Is there a different pricing plan for truly high-volume businesses?

Yes, if your business processes over £10,000 in card payments every month, you may qualify for a custom rate plan. These tailor-made agreements require approval and negotiation with the sales team.

Do I need to buy hardware to start taking payments?

No. You can start immediately using the Tap to Pay feature on your existing smartphone. This requires only the free PayPal POS app downloaded from the Apple or Google Play Store.

How quickly will money from sales arrive in my account?

Your funds typically arrive in your linked PayPal Business account within a few minutes. You can then immediately use the balance or set up automatic bank transfers at no extra cost.

Do all accepted payments cost the same transaction fee?

No. In-person card transactions and PayPal QR codes are 1.75%. However, remote payments like PayPal Invoice and Payment Links cost a slightly higher rate of 2.5%.

When can I reach customer support if I have a service issue?

Specialist support is available by phone Monday through Friday, from 8:30 am to 5:30 pm. There is no explicit support availability stated for weekends or evening hours.

Which third-party software connects with PayPal POS?

The free POS app supports selling across channels via integrations. You can also connect separate tools for e-commerce and accounting. Specific partner names are not listed on the official site.

If I buy the card reader, is there a refund or money-back guarantee?

A specific money-back guarantee is not explicitly stated for services or hardware. You should check the detailed delivery and sales terms for potential hardware return policies.

Can the POS system track performance for multiple staff members?

Yes, the PayPal POS app software includes the feature to 'Track staff performance.' This means the system is designed to support multiple users under one account.

Why are Payment Links listed but marked as temporarily unavailable?

Payment Links are currently unavailable for new sellers due to ongoing product enhancements. They are only available to businesses that signed up before May 8th, 2023.

How long does it take for hardware like the PayPal Reader to arrive?

Hardware delivery is generally very quick, taking approximately 1 to 2 business days. Please note that separate delivery fees will apply to any hardware order.

What happens if my card reader stops working or has reliability issues?

Not explicitly stated on the official site. Since hardware reliability is a known user concern, check the detailed service terms for information regarding warranties or replacement policies.

Is Tap to Pay available on both Apple and Android smartphones?

Yes, Tap to Pay functionality is available as soon as you download the free PayPal POS app from either the Apple App Store or Google Play Store.

What kind of business is Zettle (PayPal POS) best suited for?

This system is ideal for businesses needing simplified daily operations and sales tracking. It suits small or mobile businesses looking for straightforward, pay-as-you-go payment acceptance.

Ready to try Zettle? Check out the official site or pricing.
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