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Best Live Chat Software

Are you looking for a software that can help manage your customer interaction and support? Live chat software is the perfect solution for you! This article will provide you with a comprehensive guide to help you find the best live chat software for your small business needs. We’ll discuss what live chat software is, what it does, and why you might want to using it.


In addition, we’ll present the top 10 live chat software available on the market today. Finally, we’ll offer tips on how to use these software and what advantages they offer your business. So if you’re looking for a software that can help you customer support and communication in a simple and efficient way, make sure to check out our list!

Learn how to find the best live chat software by reading our detailed guide or just pick the one you prefer in our TOP 10. You can also read our reviews and compare the services with our versus articles.

TOP 10
Best Live Chat Software

We do not choose a winner because it is a collection of the best live chat softwares, we consider that they all have their advantages and that they are adapted to many different needs.

However, the rating we give them highlights the ones we consider the best.

1 Jivochat logo

JivoChat Review – All-in-one business messenger

In this JivoChat review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
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A cheap and efficient omnichannel live chat
JivoChat is an e-commerce company's commercial communication platform. In one omnichannel app, it combines live chat, emails, phone calls, and Facebook messaging.
Customer support
Value for money
Ease of use
  • Great interface
  • User friendly
  • Nice look and feel and installation is fast
  • Cheap
  • The capability to see what clients are typing before sending the message is amazing
  • Technical issues and supports
  • Leaving a chat doesn't tell the visitors you have left the chat or ended it, and it is confusing
  • Number of times the chat box pops up
2 Ruby review

Ruby Review – Virtual Receptionist and Live Chat Software

In this Ruby review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
Flexible customer communication, designed with your business in mind
Ruby is a typical human-powered virtual receptionist firm that is dedicated to the establishment of authentic and substantial relationships with the consumers that you serve. Ruby was founded on the principle that every encounter with a customer should be treated with the utmost importance.
Customer support
Value for money
Ease of use
  • Phone systems integrated with Nextiva and Grasshopper 
  • No setup or after-hours fees
  • Health Insurance Portability and Accountability Act (HIPAA) Compliant receptionist
  • Expensive as compared to competitors
  • No free version
  • Assistance during business hours only
3 Gist review

Gist Review – All in One Email Marketing Automation, Live Chat and Knowledge Base

In this Gist review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
A better customer experience across support, marketing, and sales
Gist is an all-inclusive growth platform that serves as a hub for trustworthy information throughout the customer lifecycle.
Customer support
Value for money
Ease of use
  • Better free plans than competitors
  • The wonderful cross-channel messaging feature
  • Lead generations with pop-ups and forms
  • The impractical Chat history feature
  • Narrow Integrations
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Live Chat Software Comparisons

You can read our in-depth comparisons about the live chat softwares, you will better understand which one you need without having to try them.

Everything you need to know

Live chat software is a must-have for businesses of all sizes. Not only is it an essential part of customer service, but its also a great way to boost sales and engagement. However, choosing the right live chat software can be daunting. To make the process easier, we’ve put together a comprehensive guide that covers everything you need to know. In this guide, we’ll discuss training your team on how to use the software properly and configure settings to best suit your business.


We’ll also highlight the different live chat software options available and recommend the best one for your business. Additionally, we’ll discuss features that are essential for small businesses and why they’re important. At the end of the guide, you’ll have a better understanding of how live chat software works and what features are best for your business. So, don’t wait any longer – get started today and choose the best live chat software for your small business!

What is a live chat software?

Live chat software is a great way to provide enhanced customer service and make interactions more personal. Many businesses use it for sales and support purposes, but it can be used in many other industries as well. The software is typically used for chatting with customers through a real-time chat interface. This enables businesses to communicate with customers in a more efficient and timely manner.

Why use a live chat software?

Live chat software is an essential tool for customer service workflows. It helps customers resolve issues faster and more efficiently, and provides them with a personal touch that makes it more effective than email or phone support.


Additionally, live chat software is great for customers who are in time zones different from yours. This is because it allows you to connect with them in real-time and resolve issues as they arise. Overall, live chat software is an efficient and effective customer service tool that can help your business thrive.

How to use a live chat software?

Chat software is a great way to keep customers updated on your progress and answer any questions they may have. Whats even better is that live chat software can be used for anything from selling products online to providing support services like billing or shipping. There are many different options available, so its important to find one that fit your business and team style. So, why not give it a try and see how it can help improve your customer service?

What are the common features of live chat software?

Live chat software is a great way to provide customer support in a private and engaging way. It allows you to resolve any issues as soon as possible, and provides customer feedback in real time.


Overall, live chat software offers terrific benefits for your business! Some of the most important are the ability to privately communicate with customers and the ability to gauge customer satisfaction in real time.

Real-time interaction

Chat software is a great way to improve customer relationships and keep them informed about your services. It is also an effective tool for engaging with customers beyond the realm of sales and marketing content. Moreover, live chat software provides real-time interaction with customers, allowing you to answer their questions as they are asked.


This makes it easy for you build customer trust and credibility, which ultimately leads to customer loyalty. So, if you are looking for an efficient way to connect with your customers, live chat software should definitely be at the top of your list!

Available in different languages

If you are looking for a fast, efficient way to interact with customers and resolve problems, live chat software is a great solution. This software provides a personal touch that makes customers feel valued and appreciated. Additionally, it can be used for customer service, sales, support etcetera.


In addition to providing a great customer experience, live chat software is also cost-effective as it eliminates the need for customer service agents to leave their desk and visit customers in their homes or offices. So whether you’re looking for a solution to help reduce customer service time or just want to increase customer satisfaction ratings, live chat software is an excellent solution.

Proactive chat (or smart triggers)

Live chat software is a great way for businesses to interact with their customers in a more personal way. It helps you to identify and address customer queries quickly and easily, without having to wait on hold.


Additionally, proactive chat software automates the process of customer support by routing chats to the right person automatically. This makes it easy for customers to get help from the support team without any hassles.

Canned responses

Chat software is a great tool for customer service, as it allows you to easily connect with customers and resolve their issues. While using chat software, make sure that your canned responses are clear and concise, so that customers understand what you are saying.


Additionally, have a few common questions ready in case a customer asks them. Live chat software also provides a fast and easy way for customers to contact you.

Queue management

Chat software is a great way to help customers with support issues in a fast and efficient manner. Live chat software often offers real-time feedback on the progress of your chat session, which allows you to resolve customer complaints in a smooth and painless manner.

Additionally, live chat software is used to provide support to website visitors by providing information on products and services, answering FAQs, and providing live customer support.

Customizable chat interface

Chat software is becoming increasingly popular as customer service becomes a key differentiator for businesses. Live chat software allows you to easily provide a personalized chat experience for your customers. This helps you to build strong customer relationships and support them during their interaction with your product or service.


The support team can help you get started with the chat software, set up chat rooms, and monitor chats in real-time to see how customers are interacting with your product or service. You can also customize the chat interface to make it look and feel like your own business.

Performance Metrics and KPIs

Chat software is a valuable tool for customer service. It allows you to interact with customers in real-time and resolve problems quickly and efficiently. However, chat software isn’t a one-way street – your customers also have the ability to interact with you in real-time. To make the most of live chat, you need to track the performance of your software regularly so that you can identify where improvements can be made.


Additionally, set KPIs and measure the progress towards them so that you can get a sense of how well your chat software is performing. Finally, use live chat for customer enquiries and support only where necessary as it can consume a lot of resources.

Integration with CRM and email systems

Chat software is a great way to provide customer support. It helps to reduce customer complaints and improves customer retention rates. In addition, live chat software can help businesses focus on other areas of their business while the support team handles queries from customers.


Furthermore, live chat software can be used for customer support and integration with other software systems such as email and CRM. So, if you are looking to improve your customer service experience or boost sales, then chat software is a great tool to consider.

What are the benefits of using a live chat app?

Theres no doubt that customer service is a crucial part of a business. And, with the advent of live chat apps, taking care of customer service has never been easier. chat app allows you to build relationships with your customers, which can lead to repeat business.


The best part is that live chat is a great way to connect with customers even when you are not available. You can also take care of customer service inside of a web browser – meaning busy people can get help when they need it. So, what are you waiting for? Start using a live chat app today!

Reduces customer support costs

The benefits of using live chat apps are manifold. For one, customer support costs can be reduced significantly as chatbots can provide valuable insights that help you troubleshoot issues. Moreover, it reduces the time needed to respond to customer queries and complaints, making chatbot-assisted customer service a more efficient way of resolving customer issues.


Additionally, chatbots help build customer loyalty by providing an interactive experience that is more engaging and personalized than email or phone support. Overall, live chat apps offer a faster, more efficient, and engaging experience for customers and support personnel alike!

Increase response time

Live chat apps are a great way to increase response time, build customer loyalty and drive more sales. By using chatbots you can automate customer interactions and reduce human error. By building a rapport with your customers, you can help them solve their issues faster, and in turn, boost customer satisfaction. Overall, using a live chat app is an efficient way to connect with customers and create lasting business relationships.

Enhances brand image

Chatting with customer service representatives live is a great way to improve the customer experience and speed up the process of resolving customer issues. Additionally, it strengthens the brand image as people feel more connected to the company when they are chatting with a human resources representative. Plus, live chat app users can get help with even the most complex queries in a short time-frame.

Helps you connect with potential and current customers

There are multiple reasons why live chat is an excellent customer service tool. First and foremost, it helps you connect with potential and current customers in a personal way. This way, you can understand their needs better and help them resolve any issues they may be experiencing.


Additionally, live chat allows you to provide support faster and resolve any customer complaints or issues in a more efficient manner. Overall, live chat app is an excellent customer service tool that can help you connect with your customers in a more meaningful way and help them get the best out of your service!

Provides a more personalized experience

If you are looking for a more personalized customer experience, live chat apps are the perfect solution. These apps allow customers to talk to real live people instead of automated systems, which results in a more satisfaction-driven customer experience.


Live chat apps help you build strong relationships with your customers, providing them with value over time. Furthermore, this type of customer support solution allows you to solve customer problems faster than ever before.

Live Chat Software FAQs

Chat software is an essential part of any marketing strategy, and there are a number of great options available today. Some of the most popular include: Facebook Messenger, WhatsApp, and Twitter’s Live Chat.

Each has its own strengths and limitations, so it is important to choose the one that best suits your needs. For example, Facebook Messenger offers features such as group chats and live broadcasting which can be helpful in building relationships with potential customers. While WhatsApp is known for its high degree of security and privacy settings which make it ideal for businesses who want to keep their customer base confidential. Twitter’s Live Chat allows you to respond quickly to tweets from users without having to leave your current session or open a new window altogether.

Ultimately, it becomes important to test out different chat platforms before making a final decision on which one is right for you. By doing this research ahead of time, you will be able not only save time but also improve response times when dealing with customers during peak hours or busy periods.

There are no real drawbacks to using a live chat software, as long as you use it correctly. Make sure that your team is aware of the ChatOps philosophy and how it should be implemented in order to ensure optimal customer service. Additionally, make sure that all customer inquiries are handled properly so that they feel valued and not like they’re being ignored or forgotten about. Live chat can also help to speed up the process of resolving disputes or answering questions.

Finally, always remember to keep a positive attitude when dealing with customers because this will go a long way in ensuring repeat business and satisfied customers!