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Help Scout vs Coda

Help Scout vs Coda
Table of Contents:
October 6, 2022

The main difference between Help Scout and Coda is that Help Scout offer 30 days money back guarantee but Coda does not offer any money back guarantee.

In this versus, we compare Help Scout vs Coda in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Help Scout review and Coda review.

However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Table of contents open

Quick overview

Help Scout vs Coda at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Help Scout vs Coda. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.4
Help Scout Review – Shared inbox, Help Center and Live Chat Software

Help Scout Review – Shared inbox, Help Center and Live Chat Software

In this Help Scout review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Help Scout
Read full review
Average Score 9.4
Customer support
9.4
Value for money
9.6
Ease of use
9.2
Features
9.3
PROS:
  • Extremely affordable price
  • Integration with e-commerce and marketing tools
  • Agents and support staff can learn through training very quickly
CONS:
  • No telephone assistance
  • Provide consumers tags
Visit Help Scout
9
Coda Review – Evolution Of The Docs

Coda Review – Evolution Of The Docs

In this Coda review, you’ll find more information about its features, pricing, pros and cons and why you should …
Visit Coda
Read full review
Average Score 9
Customer support
8.8
Value for money
9.2
Ease of use
9.1
Features
9
PROS:
  • Video, pictures, and links for documentation
  • Highlighting various informational items for various persons
  • Easy to collaborate
  • Comprehension consolidation
  • Excellent tool for organizing
  • Easy to use
CONS:
  • The integration of internal tools are not very good. Information cannot be simply viewed or written to other tools of the choosing
  • Scale management may be difficult
  • For many users, onboarding and the first learning curve can be challenging
Visit Coda

Specifications comparison

DetailsHelp ScoutCoda
FeaturesIntegrations / Live chat / Real-time messagingDocument Tracking / Document setup
Best suited forSmall businesses, Mid size businesses, Large enterprisesFreelancers, Small businesses, Mid size businesses
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailcontact@helpscout.comsupport@coda.io
Live chatYesYes
Company addressBostonSan Francisco
Year founded20112014

Pricing comparison

Compare the price between Help Scout vs Coda

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonHelp ScoutCoda
Pricing rangeFrom $20/month to $65/monthFrom $12/month to $36/month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planNoYes
Free trialYes, 15 daysYes, 14 days
Money back guaranteeYes, 30 daysNo
Pricing page linkSee plansSee plans

Help Scout Pricing details

There are two pricing for Help Scout: Monthly and Annually.

Monthly plan:

  • Standard $25 per user per month
  • Plus $50 per user per month
  • Pro – Contact them in a link

Annual plan:

  • Standard $20 per user per month
  • Plus $40 per user per month
  • Pro $65 per user per month
helpscout pricing

Monthly Plans:

Standard: $25 per user per month 

  • 2 Mailboxes
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports
  • Automated workflows
  • Customer properties
  • API and 50+ integrations

Plus: $50 per user per month

  • 5 Mailboxes
  • 2 Docs sites
  • No maximum user count
  • 25 light users
  • Custom fields
  • Teams
  • Advanced permissions
  • Unlimited reporting history
  • Advanced API access
  • Salesforce, Jira, HubSpot apps
  • HIPAA compliance
  • Enterprise security

Pro Plan: 

Available only for annual payments.

Annual Plans: 

Standard: $20 per user per month

  • 2 Mailboxes 
  • 1 Doc site
  • Up to 25 users
  • Live chat
  • In-app messaging(See Pricing)
  • Beacon help widget
  • Custom reports​​
  • Automated workflows set up rules to filter emails and automate actions
  • Customer properties​​Enrich customer profiles with custom attributes
  • API and 50+ integrations

Plus: $40 per user per month

  • 5 Mailboxes 
  • 2 Docs sites
  • No maximum user count
  • 25 light users 
  • TeamsAssign 
  • Advanced API (access​​400 API calls per minute and access reporting endpoints)
  • HIPAA compliance
  • Enterprise security 

Pro: $65 per user per month

  • 25 Mailboxes 
  • 10 Docs sites 
  • 50 light 
  • Enterprise security
  • HIPAA compliance
  • API rate limit increase
  • Concierge onboarding service
  • Dedicated account manager  
Visit Help Scout official website

Coda Pricing details

Coda starts from $12/month to $36/month and you can try for free during 14 days. There are 4 pricing plans for Coda:

  • Free
  • Pro
  • Team
  • Enterprise 
coda pricing

The cost of Coda depends on the features you select and the number of users on the team who actually create papers. Document makers are those who produce documents. Doc Viewers and Editors are not regarded as Doc Makers on the team. 

All options include community support, unlimited editors, readers, Doc Makers, and folders.

  1. Free:  The “doc size” for the Free plan is capped at 50 objects and 100 rows per document. Up to 100 rows of a database may be synced across an infinite number of documents. In the event that you unintentionally remove critical information, you may use this option to recover the last seven days’ worth of modification history. Each month, per document, up to 35 time-based automation and 100 row-based automation are provided.
  2. Pro: Customers who choose the Pro plan pay either $10 per month for Doc Makers (paid yearly) or $12 per Doc Maker (paid monthly). The Pro plan gives you access to 30 days’ worth of the document’s version history as well as limitless table syncing between documents. Each document has a monthly cap of 100 time-based automation and 500 row-based automation. Hidden pages that archive previous material and priority assistance from the Coda team are additional features that are excluded from the Free option.
  3. Team: The monthly price for each Doc Maker under the Team plan is $30 (paid yearly), or $36 for teams using a month-to-month subscription. This package includes one free training session with a Coda expert, a number of time- or action-based automation, unrestricted access to the version history, private folders that require an invite, and locking capabilities that prevent unintentional alterations. An internal template gallery will soon be available from Coda, enabling you to internalize operations within the business.
  4. Enterprise: To set up the team with an Enterprise plan, you must schedule a demo with a Coda sales representative to ascertain the unique requirements of the business. The features of this option are identical to those of the Team plan, but it offers Single Sign-on (SSO) functionality and assistance from a customer success manager. Unified billing, an IT-Admin portal, and SOC II Compliance Certification are some of the upcoming features.
Visit Coda official website

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