The main difference between Gist and Zendesk is that Gist offer a free plan but Zendesk does not offer this.
In this versus, we compare Gist vs Zendesk in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Gist review and Zendesk review.
However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
Quick overview
Gist vs Zendesk at a Glance
To make your choice quick and efficient, here is a short summary about our comparison of Gist vs Zendesk. Find out their ratings, features, prices and then discover the winner of the versus.
Pros and Cons comparison
Gist Review – All in One Email Marketing Automation, Live Chat and Knowledge Base
Zendesk Review – A Great Customer Support Tool
Specifications comparison
Details | Gist | Zendesk |
---|---|---|
Features | Chatbots / Display Chat Window For Visitor Guests / Emails and Messages Inbox / Events Tracker / Live chat / Sign-Up Forms and Alert Popups | Analytics / Knowledge Base / Live chat |
Best suited for | Small businesses, Mid size businesses | Small businesses, Mid size businesses, Large enterprises |
Website languages | English | English |
Website URL | Visit official website | Visit official website |
Support link | Support page | Support page |
Support email | support@getgist.com | contact@zendesk.com |
Live chat | Yes | No |
Company address | 2035 Sunset Lake Road, Suite B-2, Newark, Delaware 1970, US | San Francisco, California |
Year founded | 2020 | 2007 |
Pricing comparison
Compare the price between Gist vs Zendesk
Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.
Pricing comparison | Gist | Zendesk |
---|---|---|
Pricing range | From $0 to $99 per month | From $19/month to $215/month |
Pricing types | Annual subscription / Monthly subscription | Annual subscription / Monthly subscription |
Free plan | Yes | No |
Free trial | No | Yes, 14 days |
Money back guarantee | Yes, 14 days | No |
Pricing page link | See plans | See plans |
Gist Pricing details
Prices for Gist range from $19 per month for the Support plan to $548 per month for the All-in-One plan. For all three types of plans, there are limited free options.
Free ($0):
- Two support seats
- Basic live chat features
Professional ($29/month):
- Five support seats
- Knowledge Base
Premium ($499/month) (currently discounted to $99/month):
- Unlimited seats
- Custom chatbots
Marketing Plan:
Free ($0):
- Basic email templates
- 200 contacts
Professional ($19/month):
- 1,000 contacts
- Automated emails
Premium ($49/month) (currently discounted to $29/month):
- Automatic event tracking
- 1,000 contacts
All-in-One Bundle:
Free ($0):
- Forever subscription to Marketing
- Forever subscription of Support plans
Professional ($48/month):
- Both Professional Support and Professional Marketing plans
Premium ($548/month) (currently discounted by $128/month):
- Premium Marketing plans
Zendesk Pricing details
Zendesk has two pricing options:
- Zendesk for service: This includes plans for everyone and plans for enterprises.
- Zendesk for sales: This includes Zendesk Sell Team, Zendesk Sell Growth, Zendesk Sell Professional and Zendesk Sell Enterprise
The detailed pricing plans are as follows.
Zendesk for service Plans for everyone:
1. Suite Team – US $49 per agent per month, billed annually
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automation & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
2. Suite Growth – US $79 per agent per month, billed annually
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – MULTIPLE
- Easy-to-set up automation & workflows with additional options
- AI-powered automated answers – UP TO 100
- Unified agent workspace
- Reporting and analytics – PREBUILT
- Data and file storage – INTERMEDIATE
- 1,000+ apps and integrations – PREBUILT & CUSTOM
- Robust APIs – ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Self-service customer portal
- AI-powered knowledge management
- Customizable ticket layouts
- Light access licenses – UP TO 50
- Service Level Agreement (SLA) management
- Multilingual support and content
3. Suite Professional – US $99 per agent per month, billed annually
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – MULTIPLE
- Easy-to-set up automation & workflows with additional options
- AI-powered automated answers – UP TO 500
- Unified agent workspace
- Reporting and analytics – PREBUILT & CUSTOM
- Data and file storage – INTERMEDIATE
- 1,000+ apps and integrations – PREBUILT & CUSTOM
- Robust APIs – ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Self-service customer portal
- AI-powered knowledge management
- Customizable ticket layouts
- Light access licenses – UP TO 100
- Service Level Agreement (SLA) management
- Multilingual support and content
- Conversation routing based on agent skill
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Zendesk for service Plans for the enterprise
Suite Enterprise – US $150
- Advanced knowledge management
- Custom team roles and permissions
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
Zendesk Sales Pricing
- Zendesk Sell Team
- Customizable sales pipeline
- Email integration with tracking
- Calendar integration
- Task and appointment setting
- Document storage—2GB/user
- Call tracking and recording and text messages
- Offline mobile access
- Pre-built sales dashboards
- Public apps and integrations
- Robust APIs—core
- Onboarding and adoption resources
- Zendesk Sell Growth
- Customizable sales pipeline
- Email integration with tracking + bulk emailing and unlimited templates
- Calendar integration
- Task and appointment setting
- Document storage—5GBuser
- Call tracking and recording and text messages
- Offline mobile access
- Pre-built sales dashboards
- Public + private apps and integrations
- Robust APIs—core + premium
- Onboarding and adoption resources
- Custom sales reports and dashboards
- Sales forecasting and goals tracking
- Advanced activity reports
- Product and price book
- 1000 enrichment credits per user/month
- 25 prospecting credits per user/month
- Zendesk Sell Professional
- Customizable sales pipeline
- Email integration with tracking + bulk emailing and unlimited templates
- Calendar integration
- Task and appointment setting
- Document storage—10GB/user
- Call tracking and recording and text messages
- Offline mobile access
- Pre-built sales dashboards
- Public + private apps and integrations
- Robust APIs—core + premium
- Onboarding and adoption resources
- Custom sales reports and dashboards
- Sales forecasting and goals tracking
- Advanced activity reports
- Product and price book
- 3500 enrichment credits per user/month
- 150 prospecting credits per user/month
- Lead and deal scoring
- Task automation
- Advanced roles and permissions
- Company hierarchy
- Zendesk Sell Enterprise
- Account Management
- Sales Tracking
- Automation and Activity Tracking
- Sales engagement tools
- Communication
- Mobile
- Collaboration
- API, apps and integrations
- Reporting and Analytics
- Data
- Support