Looking for everything you need for an online business? All-in-one customer service software for live chat, chatbots, email, marketing automation, forms, a knowledge base, and more. You don’t need numerous subscriptions for Gist’s single platform. Your team won’t have to juggle resources to acquire a complete customer picture.
Chatbots, forms, and 24/7 automated meeting scheduling may automatically qualify and close more leads. Large-scale email marketing efforts can enhance traffic, conversion rates, and customer retention. You can support consumers immediately with a shared mailbox, automation, and self-service. No need to use tens of tools to handle things, content, customers, email subscribers, and data.
Gist is a great approach to selling your business. Multichannel. It’s a cheap or free alternative. Similar to Crisp and LiveChat, but with more marketing tools. It’s not as cutting-edge as rivals like Intercom, which have more resources.
Read further to learn more about Gist, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
Getgist is applied by organizations for marketing, sales, and customer involvement. Their goal is to assist marketing departments in fulfilling the requirements of their customers by delivering exceptional service at all times and under all conditions. The Gist is a platform that provides marketing and assistance in its entirety.
There are a lot of different support options to choose from, such as live chat, chat triggers, chatbots, and agent performance reports. The marketing tools consist of email marketing, contact management, and website popups as their three individual components.
GetGist is a helpful tool for sales teams because it makes it easy to acquire intelligence about prospects by tracking interactions over time. This makes GetGist a beneficial tool for sales organizations. This reveals which prospects are still actively engaging with the company but have fallen behind. Your communications with both potential and existing customers have streamlined thanks to Gist.
Now, rather than relying on a variety of channels like email, social media, and chat programs, marketers have access to a centralized space where they can watch industry-wide trends. Not only does this make life simpler for frequent users of Gist (such as salespeople who require access throughout their shift or service personnel who need information whenever they need it), but it also makes the process easier for everyone else who is participating.
Gist is an effective tool for communications and marketing in general because it can be provided on a variety of different platforms. You should give this choice the highest priority if you are looking for a solution that will cost you very little if any, money at all.
It provides a greater variety of marketing opportunities at a lower cost than other companies, such as Crisp and LiveChat, which also provide these services; however, it is not the only product that does so. It is probable that larger firms will seek more advanced alternatives, such as Intercom, but it will not supply such options to them.
Gist specifications
Features
Chatbots / Display Chat Window For Visitor Guests / Emails and Messages Inbox / Events Tracker / Live chat / Sign-Up Forms and Alert Popups
Prices for Gist range from $19 per month for the Support plan to $548 per month for the All-in-One plan. For all three types of plans, there are limited free options.
Live interaction with a customer care representative (or “chat agent”) is a convenient way for website visitors to get answers to their questions quickly. To facilitate instantaneous interaction between a company and its customers, a chat window or widget can be integrated into a website.
Businesses that wish to help website visitors immediately can benefit from implementing live chat. After careful testing, we can say that the live chat feature performs satisfactorily. Searching for individual conversations is a bit of a pain due to the chat history being broken down into open, closed, and snoozed talks.
Chatbots
Chatbots can replace human customer care workers in communicating with website visitors. A bot can perform anything, from the simplest task, like requesting a user’s name and email address, to the most complicated, like carrying on a whole discussion. Gist’s chatbot workflow builder allows users to create complex bots with a variety of advanced features.
Emails and Messages Inbox
For marketing purposes, Gist offers not only chat but also email and a chat widget. These notifications can be sent to various user groups for various purposes. Chat can be used to inform site users of a new feature, or a monthly email newsletter can be sent to your most dedicated customers.
This Gist feature’s intuitive design stems from the fact that all of your outgoing messages will share the same structure. The method for making a chat and an email is identical. Users of Gist can write and format their messages however they choose, send them immediately, or set them to go out at a later time. Certain information, such as the number of opens, clicks, and replies, becomes available once the messages have been made public.
The outcome of the outward communications of the client can then be assessed. Your inbox stores all interactions. Live chat reps have their own inboxes in addition to the groups. Agents can prioritize chats by how long visitors have waited for a response or when they were last updated.
Agents can see what users are typing before responding, set up meetings with a calendar attachment, send and receive files, images, and GIFs, prioritize chats, apply tags and segments, close, snooze, delete, and send private messages within each chat, and email chat transcripts to users, all without leaving the inbox.
Display Chat Window For Visitor Guests
They will install a Gist chat window on your company’s website so that visitors may talk to a live representative about their issues immediately. Alter the window’s color scheme, insert your company’s logo, and position it wherever on the page.
The window’s modern look and extensive personalization options make it easy to tailor it to your site’s design. Among the many possible modifications to this window is the addition of a consent form for data processing, the limitation of this window’s installation to just specific pages, and the presentation of a typical response time to visitors.
Events Tracker
Event tracking can show how visitors use a business’s website. Gist customers can use this function to see which areas of their websites are popular. Specific tracking events can be configured easily. Gist’s event tracking tool has Simple Mode and Event Visualizer. Simple Mode displays the number of visitors to each page of your site. You’ll name the event and supply the tracking URL.
Gist starts tracking page views once an event is defined or made public. Event Visualizer is a powerful event-tracking tool that tracks button and link clicks. Customers of Gist have access to this tool, which allows them to better understand the areas of their own websites that attract the most visitors. Gist’s visual editor makes it easy to track page occurrences.
Sign-Up Forms and Alert Popups
Attractive and engaging as they may be, pop-ups and forms are simply a means through which websites acquire data on their visitors. For instance, after 20 seconds on the site, the tool can prompt a popup window to ask for email addresses. In general, this feature is very useful for lead creation and is somewhat different from the offers of other live chat competitors.
You can customize the samples to meet your requirements. Like outgoing messages, forms and popups are created by writing text, deciding on display criteria, and setting a release date. Many different kinds of popups are available in Gist, and each has its own applications.
Gist is an all-encompassing customer engagement platform with marketing and support solutions. The program provides advertising tools that are superior to those of competitor products, as well as thorough client service.
Gist is a strong platform that provides a comprehensive view of visitor activity and facilitates the generation of additional leads. The All-in-One Bundle is ideal for businesses of any size who want to provide live customer support and achieve their marketing objectives. Even though the Premium plan is ordinarily a bit pricy, this offer is a fantastic deal.
