Hiver sells its Hiver Omni platform through tiered subscriptions, laid out in a three-plan comparison table with a billing toggle, plus a 7-day free trial that requires no credit card. Plans scale by user count, shared inboxes, automation limits, custom fields, and analytics retention.
Hiver sells Hiver Omni through tiered subscriptions, with a billing toggle on the pricing page and a 7-day free trial you can start without a credit card.
Hiver's comparison table shows three plan tiers side by side. Exact dollar figures didn't come through in the page content we reviewed, so confirm current rates with Hiver before you buy. What the table does show clearly is how each tier scales: more shared inboxes, stronger automations, more custom fields, and longer analytics history as you move up.
Entry tier
Other Features:
- 2 shared inboxes
- Up to 10 users
- 10 automations per shared inbox
- 2 custom fields
- 12 months of analytics data retention
This is the natural starting point. It's built for small teams — up to 10 people — who want to run shared email support properly, with tickets, tags, routing, SLAs, and CSAT surveys as part of the core toolkit. If you're formalizing a support@ inbox for the first time, this tier covers the essentials.
Mid tier
Other Features:
- 5 shared inboxes
- Unlimited users
- 20 automations per shared inbox
- 10 custom fields
- 18 months of analytics data retention
Growing teams tend to fit here. You get more inboxes to split brands, products, or departments, double the automation allowance per inbox, and a longer reporting window. Unlimited users means hiring won't push you into the next plan.
Top tier
Other Features:
- Unlimited users
- Unlimited automations per shared inbox
- Unlimited custom fields
- 24 months of analytics data retention
Larger, busier operations are the audience for this tier. It removes the usage caps that matter at scale and pairs them with the longest data history for spotting trends. The comparison table also lists premium extras you'd expect at this level, such as onboarding assistance, dedicated success managers, and quarterly training, plus security controls like SSO, SCIM provisioning, custom roles, and HIPAA compliance.
Across all tiers, you're looking at the full Hiver Omni toolkit: shared inboxes and ticketing, live chat and web forms, Hiver AI (agents, Copilot, and QA tools), a Help Center, automations, reporting, and integrations with tools like Slack, Salesforce, Shopify, and Jira. Voice is the one channel sold as an add-on, so budget for it separately if phone support matters to your team.
To close on a simple note: there's a 7-day free trial with no credit card required, so you can test Omni before paying anything. Hiver doesn't advertise a money-back guarantee on this pricing page.
