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HelpDesk

HelpDesk

HelpDesk: a secure, browser-based ticketing system that centralizes customer support.

#1 dans Help Desk
1 min read · Updated 10/4/2025
HelpDesk homepage screenshot

At a glance

Quick overview for HelpDesk: rating, pricing summary, key features, and highlights.

Ciroapp review

4.2
Solid, easy multi-channel ticketing

We find HelpDesk delivers a clean, browser-based ticketing hub that centralizes channels and automates routing. Overall, it's a solid value for teams prioritizing ease of use, though advanced features are limited and some pricing concerns exist.

Pros

  • Pro:Centralizes multi-channel requests into a single view
  • Pro:Automates ticket assignment and SLA adherence with rules
  • Pro:Clear progress tracking with notes and closure
  • Pro:Strong security and compliance (GDPR, 256-bit SSL)

Cons

  • Con:Limited advanced features (e.g., macros)
  • Con:Pricing concerns for some teams; dual Live Chat subscriptions
  • Con:Occasional bugs or setup complexities reported by users
  • Con:Dislike of separate Live Chat integration and two subscriptions
Range: $1–$8209/monthFree plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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HelpDesk review, pricing, features, pros & cons

Pain point: Support requests come in from email, phone, or an online form, and it’s easy to lose track. 💬 Without a single view, teams may miss priorities. HelpDesk brings tickets into a single point of contact, automates assignment, and keeps you updated with progress, notes, and reports to improve service.

✨

What is HelpDesk?

HelpDesk is a browser-based ticketing tool that helps support teams organize messages, assign tickets, and respond to customers from a single place. It handles tickets from email, phone, or online forms, and tracks status from creation to closure. 🎟️

HelpDesk Key Features

💬 Centralized, browser-based ticketing

HelpDesk is a browser-based ticketing tool that brings messages from email, phone, and online forms into a single view.

It centralizes requests so teams stay organized and tracks progress from creation to closure with updates, notes, and reports.

It's install-free and runs in your browser with an internet connection, and it integrates with apps like LiveChat, ChatBot, HubSpot, GitHub, Salesforce, and Jira.

This setup helps teams respond faster and keep customers informed.

⚡ Automation for fast, reliable routing

HelpDesk automates ticket assignment and prioritization with predefined rules, speeding routing and SLA adherence.

It tracks progress with updates and agent notes, showing status and escalation when needed.

The system supports end-to-end automation: creation, assignment, prioritization, escalation, communication, and resolution.

Automation reduces manual effort and helps teams respond faster.

🔒 Security, privacy, and governance

HelpDesk prioritizes the security and privacy of user data.

It covers GDPR compliance and Privacy Shield, and uses a 256-bit SSL connection.

Anti-spam protection helps keep inboxes clean, and the Enterprise plan adds an audit log and security assistance.

  • GDPR compliance and Privacy Shield
  • 256-bit SSL encryption
  • Audit log (Enterprise)

✨ Integrations and ecosystem

The product is browser-based and does not require installation; you only need an internet connection.

It offers integrations with LiveChat, ChatBot, HubSpot, GitHub, Salesforce, Clearbit, Jira, and more.

Explore the HelpDesk Marketplace to see available integrations.

Automation workflows connect apps to the ticketing process, routing updates automatically.

✨ Getting started, support, and outcomes

HelpDesk offers a free 14-day trial to try the browser-based solution.

We provide 24/7/365 support.

The Enterprise plan is fully customizable to accommodate organizations needing a tailored approach.

No installation is required—just an internet connection to get started.

Use Cases

✨ Centralized, multi-channel tickets in a single view

HelpDesk gathers tickets from email, phone, online forms, and social channels into one place. That single view keeps your team organized and helps priorities stay clear.

It automates who should handle each ticket and how quickly it moves. You'll see updates, agent notes, and a clean closure when issues are solved.

  • Centralized requests into one view
  • Automated assignment and prioritization
  • Progress updates and clear closures

🧭 Automated routing and SLA adherence

Tickets are automatically assigned to the right agents using predefined rules. This speeds routing and helps you meet defined SLAs.

Track status and keep customers informed as work moves from creation to closure.

Step flow:

  1. Ticket arrives via email, form, or another channel.
  2. Rules assign priority and the best agent.
  3. The agent works on the ticket and logs notes.
  4. The ticket is closed with resolution details.

🔒 Security and privacy you can trust

HelpDesk emphasizes security and privacy. It supports GDPR compliance and Privacy Shield, and uses a 256-bit SSL connection to protect data.

Anti-spam protection helps keep inboxes clean, and an enterprise audit log tracks activities for transparency.

  • GDPR compliance and Privacy Shield
  • 256-bit SSL encryption
  • Built-in anti-spam protection
  • Enterprise audit logs

🎁 Try it free with a 14-day trial, install-free

You can sign up for a free 14-day trial to test HelpDesk before paying.

Because it's browser-based, you don't install anything—just an internet connection. When you're ready, set up a quick starter flow.

Quick start:

  1. Sign up for the free trial.
  2. Connect channels (email, forms, etc.).
  3. Create basic routing rules.
  4. Start handling tickets.

🔗 Integrations to fit your workflow

HelpDesk integrates with popular tools to fit into existing workflows. It supports LiveChat, ChatBot, HubSpot, GitHub, Salesforce, Clearbit, Jira, and more.

Explore all available integrations in the HelpDesk Marketplace and connect what you use.

📈 Insights through reporting and analysis

The system captures ticket data that you can analyze to improve service.

HelpDesk provides reports on ticket volume, response times, resolution times, and customer satisfaction.

  • Ticket volume
  • Response times
  • Resolution times
  • Customer satisfaction

Pricing Overview for HelpDesk

Pricing range
$1–$8209/month
Pricing types
Free plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing, Usage-based pricing

Plans from $1/month

Pricing

HelpDesk pricing: Plans from $1/month Plans range: $1–$8209/month Billing options: Free plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing, Usage-based pricing

User Reviews

Trustpilot captures a generally positive picture: reviewers praise HelpDesk’s clean UI, ease of use, and value for money, with many noting fast, friendly support and quick ticketing. Some users, however, flag a lack of advanced features and occasional pricing concerns, especially around Live Chat integrations that require separate subscriptions.

The platform’s security features and multi-channel centralization are frequently highlighted as strong wins, as is the quick onboarding and strong integration potential with tools like HubSpot, Jira, and Salesforce. Capterra reviews echo these themes, praising the straightforward setup, reliable ticketing, and helpful automation while also noting room for growth in features and depth.

Taken together, the feedback suggests HelpDesk is a solid, affordable core ticketing solution that scales well for many teams, but may not satisfy power users who need advanced automations or bundled Live Chat pricing. Overall, customers find it easy to adopt, practical for day-to-day support, and worth the investment for teams prioritizing speed and reliability.

🚀

What users say elsewhere

Alex D.
· Trustpilot
5.0 / 5

The UI is clean and it's easy to use. We switched from Zendesk and saved time; the support team is quick and friendly.

Jordan R.
· Trustpilot
4.0 / 5

HelpDesk centralizes tickets from email and forms, making tracking simple. The automation helps us route and resolve faster.

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Why use HelpDesk?

Why choose HelpDesk? It helps you streamline and secure your support workflow.

  • Centralizes requests from email, web forms, phone, and social channels into a single point of contact, so teams stay organized. ✨
  • Automates ticket assignment and prioritization with predefined rules, speeding routing and SLA adherence. 🚦
  • Tracks progress with updates, agent notes, and clear closure to keep customers informed. 🔄
  • Delivers strong security and privacy protections, including GDPR compliance, Privacy Shield, 256-bit SSL, anti-spam, and enterprise audit logs. 🔒
  • Offers a free 14-day trial to test the browser-based solution; it's install-free and integrates with apps like LiveChat, ChatBot, HubSpot, GitHub, Salesforce, Clearbit, Jira, and more. ▶️

Ready to transform your workflow with HelpDesk?

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Frequently Asked Questions

What integrations does HelpDesk support?

HelpDesk supports integrations with LiveChat, ChatBot, HubSpot, GitHub, Salesforce, Clearbit, Jira, and more via the HelpDesk Marketplace.

What security and privacy features does HelpDesk offer?

It includes GDPR compliance, Privacy Shield, 256-bit SSL, anti-spam protection, and an enterprise audit log; the Enterprise plan adds custom SSO and 2FA options.

What are the pricing plans and how are they billed?

Team is $29 per user per month billed annually or $34 monthly; Business is $50 per user per month billed annually or $59 monthly; Enterprise is customized.

Is there a free trial and what does it include?

Yes, there is a 14-day free trial; it's install-free, includes all Business plan features, and you can add as many agents as you want.

Are there any limits on tickets or teams per plan?

Tickets are unlimited per plan; Team plan includes up to 5 teams, Business up to 100 teams, and Enterprise is unlimited.

How does annual vs monthly billing differ?

Annual billing charges for 12 months upfront; monthly billing charges at the start of each billing cycle.

Can I cancel my plan anytime?

Yes, you can cancel anytime.

Can HelpDesk migrate data from another system?

Data migration from another ticketing system is available, with cost details; contact chat for specifics.

Is HelpDesk cloud-based or installed locally?

It's browser-based and install-free; you only need an internet connection.

What level of support and SLAs does HelpDesk provide?

Support is available 24/7/365, and there are defined service level agreements with guaranteed response times and uptime.

What about data retention and recording storage?

Screen recordings can be stored for 30 days, and you can specify a custom data retention period.

Does HelpDesk offer an API and third-party integrations?

Yes, it provides API access and marketplace integrations, including connectors to Zapier, LiveChat, Shopify, WordPress, and more.

Who is HelpDesk best for?

Not explicitly stated on the official site; it targets teams needing centralized, multi-channel ticketing with strong security.

How can I request a refund?

Refund requests can be emailed to support@helpdesk.com; refunds are reviewed individually.

Are there language or regional options?

Not explicitly stated on the official site; check the help center or contact sales for details.

Ready to try HelpDesk? Check out the official site or pricing.
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