What is HelpDesk?
HelpDesk is a browser-based ticketing tool built for support teams that need to keep customer conversations organized without juggling multiple inboxes. It collects requests from email, phone, and online forms into a single queue where agents can assign, prioritize, and resolve tickets. The platform tracks each ticket's status from creation through closure, so nothing slips through the cracks.
HelpDesk is a help desk application that runs entirely in the browser, meaning agents can work from any computer without installing software. Every incoming customer message — whether it arrives by email, phone, or a web form — becomes a ticket in a shared workspace. Team members can see who is handling which ticket, move tickets through statuses, and respond to customers from one interface.
