LiveChat Review – Live Chat & Help Desk Software

In this LiveChat review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.3/10 (Expert Score)
Product is rated as #4 in category Live Chat
9.3Expert Score
Connect with Customers

Businesses may interact with their consumers in real-time through LiveChat thanks to the sophisticated LiveChat software. Businesses may respond to inquiries immediately, increase client happiness, and give quick service.

Customer support
9.4
Value for money
9.2
Ease of use
9.3
Features
9.4
Pros
  • Real-Time Customer Support
  • Enhanced Customer Engagement
  • Efficient Ticket Management
  • Web Analytics Insights
  • Integration Capabilities
Cons
  • Dependency on Internet Connection

To succeed in the rapidly evolving digital market, any firm must deliver exceptional customer service. Having the appropriate technologies in place is essential because clients want immediate responses and individualized help.

Here we have LiveChat, a software solution for online customer care that combines the capabilities of live chat, help desk support, and web analytics. LiveChat provides a comprehensive solution to boost your customer support efforts regardless of whether you run a small business or a major corporation.

An in-depth analysis of essential attributes, advantages, and practical uses will be covered in this LiveChat Review for anyone who is willing to learn more about it. You will learn how it can change how you interact with consumers. Prepare to use LiveChat to transform your customer service experience.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.

Overview

What is LiveChat?

LiveChat is an innovative online customer service software that empowers businesses to provide seamless and efficient support to their customers. With its diverse set of features, LiveChat enables real-time communication between businesses and their website visitors or app users.

It combines the power of live chat, help desk software, and web analytics to create a comprehensive solution for delivering outstanding customer service.

LiveChat seamlessly into their website or app, providing a user-friendly and visually appealing chat interface. It goes beyond basic chat functionalities by offering robust help desk software capabilities.

It enables businesses to efficiently manage and organize customer support tickets, track conversation histories, assign tickets to specific agents or teams, and automate ticket routing.

Customers will be more satisfied and loyal as a result of the prompt and accurate handling of their questions. LiveChat’s main feature is its live chat feature, which enables companies to have interactions with consumers in the present.

This feature enables instant communication, enabling businesses to address customer inquiries, provide product information, and resolve issues promptly. With customizable chat widgets, businesses can integrate

Furthermore, LiveChat provides valuable web analytics tools that offer insights into customer behavior and engagement. Businesses may better understand their consumers and spot opportunities for development by tracking important data like visitor traffic, conversation activity, and response times.

Businesses may optimize their customer service plans and improve the entire customer experience thanks to this data-driven methodology.

LiveChat specifications

Features200+ Integrations / Asynchronous Communication / Chat Widget Customization / Free Trial and Ease of Use / LiveChat APIs / Messaging Channels / Sales & Ecommerce / Team Management
Best suited forSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglish
Website URLVisit official website
Support linkSupport page
Live chatYes
Company addressWrocław, Lower Silesia
Year founded2002

Pricing

LiveChat pricing: How much does LiveChat cost?

LiveChat offers flexible pricing plans to cater to businesses of different sizes and requirements. The Starter plan is ideal for small office or home office setups, priced at $20 per month. It provides essential features to get started with live chat support.

The Team plan, priced at $41 per month, is designed for full-time support teams and offers additional features for improved collaboration and customer service management.

The Business plan, available at $59 per month, includes advanced capabilities and integrations to enhance customer support operations. For larger enterprises with specific needs, LiveChat offers the Enterprise plan, which is priced on a per-request basis. This plan provides custom solutions and tailored support to meet the unique requirements of enterprise-level businesses.

With its range of pricing options, LiveChat ensures that businesses can choose a plan that aligns with their budget and scales with their growth.

Pricing rangeFrom $20 to $59 per month
Pricing typesMonthly subscription
Free planYes
Free trialYes, 14 days
Money back guaranteeNo
Pricing page linkSee plans

LiveChat pricing plans

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Starter (Small office/Home office $20/mo)

  • 60-day chat history
  • Data security
  • Availability
  • Basic widget customization

Team (Full-time support team $41/mo)

  • Full widget customization
  • Availability
  • Agent groups
  • Data security
  • Unlimited chat history
  • Basic reporting
  • Multiple branding

Business ($59/mo)

  • Full widget customization
  • Advanced reporting
  • Staffing prediction
  • Unlimited chat history
  • Agent groups
  • Work scheduler
  • Availability
  • Data security
  • Multiple brandings

Enterprise ($ Charged per request)

  • Unlimited chat history
  • Product Training
  • Full widget customization
  • Multiple brandings
  • Software engineer support​
  • Data security
  • Security assistance
  • Single Sign-On (SSO)
  • HIPAA Compliance
  • Agent groups
  • Work schedule
  • Staffing prediction
  • Availability
  • Advanced Reporting
  • Dedicated acc. manager

Features

LiveChat features: What can you do with it?

200+ Integrations

LiveChat offers seamless integration with over 200 business tools, allowing businesses to enhance their workflows and streamline their customer support operations.

Integrations with CRM systems like Salesforce, messaging channels like WhatsApp and Facebook Messenger, social media platforms, and helpdesk software enable businesses to provide support across multiple channels and access customer information efficiently.

Asynchronous Communication

LiveChat supports asynchronous communication, enabling customers and agents to respond at their convenience. Customers can leave messages when agents are offline, and agents can respond later, ensuring that no customer inquiry goes unanswered.

This enhances customer satisfaction and allows for efficient communication even outside of regular business hours.

Chat Widget Customization

For chat widgets, LiveChat provides a wide range of customization choices. Businesses may tailor the chat widget’s look, functionality, and greetings to fit their corporate identity and produce a seamless user experience.

Customized chat widgets increase interaction and provide clients a consistent brand experience.

Sales & Ecommerce

LiveChat is equipped with features specifically designed for sales and ecommerce. Businesses can utilize chatbots, canned responses, and proactive greetings to engage with website visitors, provide product recommendations, and drive conversions.

Real-time assistance and personalized support can significantly boost sales and customer satisfaction.

Team Management

LiveChat provides robust team management features, allowing businesses to effectively manage their support teams. Businesses are able to delegate responsibilities and permissions, monitor agent performance, and work together in real time.

This guarantees effective team collaboration and optimum client service delivery.

LiveChat APIs

LiveChat’s APIs enable businesses to extend the functionality of the software and integrate it into their custom applications.

This flexibility allows businesses to tailor LiveChat to their specific needs and create a more seamless and personalized customer experience.

Messaging Channels

LiveChat extends beyond live chat and supports messaging channels such as WhatsApp, Facebook Messenger, and more.

This multi-channel approach enables businesses to meet customers on their preferred platforms, improving accessibility and convenience.

Free Trial and Ease of Use

LiveChat offers a free trial period, enabling businesses to experience the software’s capabilities firsthand before committing to a subscription.

Additionally, LiveChat is designed with ease of use in mind, ensuring that businesses can quickly adapt to the platform and maximize its potential without extensive training.

Conclusion

LiveChat review: Why you should use it?

In summary, LiveChat’s extensive feature set, including email integration, easy setup, knowledge base, free trial, chatbot and automation, mobile apps, file sharing, ticketing system, social media integration, and customer service analytics, empowers businesses to deliver exceptional customer support, improve efficiency, and enhance customer satisfaction.

Whether it’s providing real-time assistance, managing customer inquiries, or automating certain interactions, LiveChat equips businesses with the tools they need to excel in the competitive landscape of online chat support.

FAQ

Frequently Asked Questions

Does LiveChat provide phone support?

LiveChat primarily focuses on real-time chat communication. However, they offer support through other channels such as email, social media (including Twitter), and their knowledge base. Phone support may vary depending on the specific LiveChat plan or service level chosen.

How can LiveChat benefit businesses in the United States?

LiveChat’s real-time chat software can benefit businesses in the United States by providing instant customer support, improving response times, and enhancing overall customer satisfaction. The software is designed to cater to businesses of all sizes, from small startups to large enterprises.

What is a Team Plan in LiveChat?

A Team Plan in LiveChat allows businesses to collaborate and manage their support team effectively. It offers features such as team management, a ticketing system, and analytics, empowering businesses to provide seamless and efficient customer service.

How does LiveChat work with WordPress?

LiveChat seamlessly integrates with WordPress websites, allowing businesses to embed the chat widget directly on their web pages. This enables visitors to engage in real-time chat conversations with the business’s support team.

Is LiveChat software compatible with mobile devices?

Yes, LiveChat offers mobile apps for both Android and iOS devices. This ensures that businesses can provide customer support on the go, allowing them to stay connected with customers regardless of their location.

Can LiveChat software be used with Microsoft tools?

Yes, LiveChat offers integrations with various Microsoft tools and platforms, enabling businesses to leverage their existing infrastructure. This includes integrations with Microsoft Teams and other Microsoft applications for streamlined communication and collaboration.

What is the price tag for LiveChat software?

LiveChat offers different pricing plans to accommodate various business needs. The pricing depends on factors such as the number of agents, features included, and service level. Businesses can refer to LiveChat’s official website for detailed pricing information.

LiveChat Review – Live Chat & Help Desk Software
LiveChat Review – Live Chat & Help Desk Software

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