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Tidio

Tidio

Lo stack completo per il servizio clienti.

#2 dans Live Chat
2 min di lettura · Aggiornato 11/17/2025
Screenshot della homepage di Tidio

At a glance

Quick overview for Tidio: rating, pricing summary, key features, and highlights.

Ciroapp review

3.9
Great AI automation, difficult billing practices.

We found Tidio excels in delivering powerful AI chat automation supported by remarkably fast and expert human assistance. Overall, we must caution that frequent reports of unexpected price hikes and aggressive billing strategies significantly cloud this positive technical experience.

Pro

  • Pro:Superior and professional customer support with fast response times.
  • Pro:Easy setup process and smooth website integration.
  • Pro:Lyro AI effectively automates responses to common customer questions.
  • Pro:Reliable chat platform with a user-friendly interface.

Contro

  • Con:Reports of unexpected rate increases and unnotified plan changes.
  • Con:Concerns raised about misleading pricing and billing practices.
  • Con:Some users experienced difficulty canceling subscriptions or receiving refunds.
  • Con:Limited customization options reported for chatbot design.
Prova gratuita
Yes — 7 giorni
Gamma: $0–$749+/monthFree plan, Free trial, Monthly subscription, Yearly subscription, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Leggi la recensione completa

Recensione di Tidio, prezzi, funzionalità, pro e contro

Is your service team constantly fighting off repetitive, time-consuming queries? Tidio shifts customer service to a new standard. It helps you boost resolution rates and team efficiency significantly.

Meet Lyro AI Agent, which resolves 67% of those basic issues, giving your human agents valuable time back. ✨

Cos’è Tidio?

Tidio is a complete customer service stack built to optimize your support offering. It provides the most intuitive real-time Live Chat combined with a robust Help Desk. This structure helps you turn departmental chaos into streamlined efficiency.

The platform uses Lyro AI, which handles about 90% of repetitive tasks across chat, email, and social media. Tidio is built for brands that refuse to compromise on their customer experience. 💡 They aim to make your human agents more effective, not redundant.

This full suite solution integrates seamlessly with over 120 existing tools. Tidio is the #1 AI agent choice for SMBs looking for a powerful service solution.

Funzionalità chiave

Lyro AI Agent resolves 67% of repetitive, time-consuming queries.
Handles 90% of repetitive tasks across multiple channels.
Features intuitive, real-time Live Chat for instant communication.
Increases qualified leads by 25% using Live Chat.
Robust Help Desk turns chaos into a streamlined structure.
Flows optimize interactions and convert up to 24% more customers.
Provides human-like AI responses with precise brand voice alignment.
Offers seamless integration with over 120 existing tools.
Supports real-time scalability for high volume support handling.
Improves support task automation and workflow organization.
Guaranteed to lift the user’s resolution rate to at least 50%.
Achieved a 30% increase in customer satisfaction (CSAT).
Drives a 70% increase in self-service resolution rates.

Casi d’uso

💡Automating answers for up to 67% of common customer questions using Lyro AI.
💡Increasing conversion rates by up to 24% using automated Flows.
💡Centralizing incoming customer messages from chat, email, and social media via the Help Desk.
💡Achieving a guaranteed lift in resolution rates to 50% or higher.
💡Freeing human agents for high-value work by automating 90% of repetitive support tasks.
💡Boosting customer satisfaction (CSAT) by 30% through faster and more responsive service.
💡Integrating cutting-edge AI (Lyro) seamlessly with over 120 existing business tools.

Panoramica prezzi di Tidio

Pricing range
$0–$749+/month
Tipi di prezzo
Free plan, Free trial, Monthly subscription, Yearly subscription, Usage-based pricing

Tidio offers flexible plans starting at $0 per month, scaling up based on the level of customer service and automation you need. Paid plans start at $24.17 monthly (when billed annually), and pricing is primarily determined by your monthly usage limits.

Piani e prezzi

Free

Monthly$0
Yearly$0
50 Billable conversations/mo, 50 Lyro AI conversations (lifetime), 100 Flows visitors reached (lifetime)
  • 10 seats
  • Live chat & Ticketing
  • Copilot New
  • Website scraper
Get started

Starter

Monthly$24.17
YearlyNot explicitly stated (Price listed includes annual discount)
100 Billable conversations/mo, 50 Lyro AI Agent conversations (one-time), 100 Flows visitors reached
  • 10 seats
  • Basic analytics
  • Social media integrations
  • Email management system
Get started

Growth

MonthlyStarts at $49.17
YearlyNot explicitly stated (Price listed includes annual discount)
Starts at 250 Billable conversations/mo, 10 seats
  • Everything in Starter
  • Advanced analytics
  • Permissions
  • Live typing
  • Automatic response
  • Automatic chat assignment
Get started

Plus

MonthlyStarts at $749
YearlyNot explicitly stated (Price listed includes annual discount)
Custom Billable conversations, From 300 Lyro AI conversations, Custom Flows visitors reached
  • Everything in Growth
  • Dedicated Success Manager
  • Custom branding
  • Multiproject
  • Multilanguage
  • Departments
  • OpenAPI
Contact sales

Premium

MonthlyContact for pricing
YearlyContact for pricing
Custom Billable conversations, From 3,000 Lyro AI conversations, Custom Flows visitors reached
  • Everything in Plus
  • Guaranteed 50% Lyro AI resolution rate
  • Lyro AI as a managed service
  • Mobile SDK
  • Priority Service + Premium Support
  • Super admin role
  • Pay-per-resolution billing
Contact sales

Tidio costs between $0 and $749+ per month with 5 main plans: Free at $0/mo, Starter at $24.17/mo, Growth starting at $49.17/mo, Plus starting at $749/mo, and Premium requiring contact for pricing.

Here’s a breakdown of what each subscription offers so you can choose the best fit for your business needs.

Free

Price: $0/mo. Websites Supported: Not explicitly stated Best For: Not explicitly stated Refund Policy: Not explicitly stated Other Features:

  • 10 seats
  • 50 Billable conversations per month
  • Live chat & Ticketing
  • Your first 50 Lyro AI Agent conversations (lifetime limit)

This plan is great for testing Tidio's core features without any commitment. It’s perfect if you are just starting out and only need to handle a moderate volume of customer inquiries each month.

Starter

Price: $24.17/mo. (when billed annually) Websites Supported: Not explicitly stated Best For: Solo entrepreneurs starting with live chat and basic automation Refund Policy: Not explicitly stated Other Features:

  • 10 seats
  • 100 Billable conversations per month
  • Copilot New
  • Basic analytics
  • Social media integrations

The Starter plan gives solo business owners and small teams the essential live chat and ticketing features they need. It offers higher conversation limits than the Free tier and adds crucial tools like basic analytics.

Growth

Price: Starts at $49.17/mo. (when billed annually) Websites Supported: Not explicitly stated Best For: Optimize support operations and drive customer satisfaction Refund Policy: Not explicitly stated Other Features:

  • From 250 Billable conversations per month
  • 10 seats
  • Advanced analytics
  • Permissions and Live typing
  • Viewed pages history

If your support team is expanding, Growth is a strong choice for better operational efficiency. This plan includes advanced features to help optimize workflows and improve customer satisfaction effortlessly. 🚀

Plus

Price: Starts at $749/mo. (when billed annually) Websites Supported: Not explicitly stated Best For: Better limits, additional integrations, advanced features, and premium support Refund Policy: Not explicitly stated Other Features:

  • Custom Billable conversations and custom seats
  • Dedicated Success Manager
  • Custom branding and Multiproject
  • Multilanguage and Departments

The Plus plan is designed for larger businesses needing highly customizable support solutions and significant scale. With dedicated management and custom usage quotas, you get powerful features for complex operations.

Premium

Price: Contact for pricing Websites Supported: Not explicitly stated Best For: Automate 50% of your support volume guaranteed Refund Policy: Not explicitly stated Other Features:

  • Guaranteed 50% Lyro AI resolution rate
  • Lyro AI as a managed service
  • Mobile SDK
  • Priority Service + Premium Support

Choose Premium if you need the highest level of automated support and managed service from Tidio. This top-tier plan guarantees results and offers full enterprise-level support and integration features.

Tidio offers a completely free plan and a 7-day free trial for paid features, which doesn't require a credit card. At the end of the trial, your account automatically moves to the Free plan unless you upgrade your subscription.

Recensioni utenti

Users predominantly praise Tidio for its exceptional customer support. Reviewers consistently describe the staff as knowledgeable, friendly, and fast-responding, often resolving complex issues quickly via live chat—many naming agents personally for providing ‘flawless’ and ‘top-notch’ service.

The platform itself is widely regarded as user-friendly and reliable, noted for its quick setup and smooth website integration. Customers highly value the Lyro AI features, particularly the ability to train the chatbot based on existing help center content.

This automation, often utilizing 'Flows,' is considered a crucial tool that acts as a 'game-changer' for small teams managing common inquiries. However, this strong positive technical feedback is tempered by serious concerns regarding pricing and billing practices.

Several users reported unexpected price increases, misleading practices, overcharging for AI features, and significant difficulties when trying to cancel or request refunds. Despite these billing issues, the core product functionality and the quality of human assistance maintain a strong overall positive impression.

🚀

Cosa si dice altrove

Alex M.
· Trustpilot
5.0 / 5

Ho avuto un'esperienza eccezionale con il team di assistenza clienti di Tidio! Hanno fornito indicazioni chiare e mi hanno aiutato a scegliere il piano perfetto che si allinea con le esigenze del mio team. Il loro tempo di risposta è stato incredibilmente veloce e utile.

Chris T.
· Trustpilot
5.0 / 5

Tidio abbinato a Lyro è esattamente quello che stavo cercando. Ora ho un chatbot AI addestrato precisamente sui contenuti del mio centro assistenza. Inoltre, consente un facile passaggio della conversazione quando devo intervenire io.

Ancora nessuna recensione.

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Perché usare Tidio?

Stop settling for average results and join the new standard in customer service. Tidio is slightly obsessed with resolution rates, which is why their 67% rate is the highest in the industry. They offer serious transformation by allowing you to integrate deeply or use the full suite for maximum impact. They even guarantee results.

Here are key outcomes you can expect:

  • Achieve the highest possible resolution rate. Tidio guarantees they will lift your resolution rate to at least 50%, or you'll get your money back. ✅
  • Leverage Lyro AI, which provides human-like responses and brand voice alignment without compromising your crucial customer relationships.
  • Free your support team for high-value work. Lyro is trusted to handle support task automation and workflow organization, improving real-time scalability.
  • Optimize every interaction using Flows, which are reported to convert up to 24% more customers.
  • See significant financial returns. Users report $66K+ in sales generated by the Lyro AI Agent and a 25% increase in qualified leads with Live Chat.
  • Reach high customer satisfaction levels, with users documenting a 30% increase in CSAT and a 70% increase in self-service resolution.

If you need robust AI working seamlessly alongside a highly effective human team, Tidio is the solution. Give your customers the service they deserve and give your agents their best experience yet. Join the new standard in customer service today. Start for free. 🚀

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Domande frequenti

What is the difference between a conversation and a “Billable conversation”?

A Billable conversation is only counted toward your quota if a human agent replies to it. Interactions handled completely by Flows or the Lyro AI Agent do not count as Billable conversations. Unanswered messages from visitors are also excluded from the billable count.

How are the monthly usage quotas calculated by Tidio?

Tidio's pricing is based on three specific usage quotas that refresh monthly on paid plans. These include Billable conversations, Lyro AI conversations, and the number of Visitors reached by Flows automation.

What happens after the 7-day free trial for paid features concludes?

The 7-day trial allows you to test all paid features without needing a credit card. After the trial period ends, your account is automatically moved to the permanent Free plan unless you choose to upgrade your subscription.

Can I purchase Lyro AI Agent or Flows automation as standalone products?

Yes, Tidio lets you purchase Lyro AI Agent or Flows as separate products apart from the Customer Service suite. When you buy these components individually, you still get the basic free limit of human conversations.

Does Tidio offer a money-back guarantee or a specific refund policy?

Tidio explicitly offers a Resolution Rate Guarantee. If they do not boost your resolution rate to at least 50%, you qualify for a refund. A general money-back guarantee for user dissatisfaction is not stated.

How many seats or agent users can I include on the entry-level paid plans?

The Free, Starter, and Growth plans include a fixed limit of 10 seats for your team. Specialized solutions like the Plus plan allow you to customize and purchase a higher number of seats.

Can I install Tidio on multiple websites using a single account?

Yes, you can add Tidio to multiple sites and stores. However, note that the live chat widget will share the exact same appearance settings, DND hours, and behavior across all your connected websites.

What kind of support assistance/priority is provided at higher plan tiers?

Customers on the Plus plan receive a Dedicated Success Manager to help manage their solution. The Premium plan includes the highest tier of support, featuring Priority Service and Premium Support.

If I want to change or cancel my subscription, how does the billing cycle work?

You can upgrade or downgrade your plan whenever you choose. The change will take effect at the start of your next billing cycle, letting you finish out the current period with your existing premium features.

Does the Free plan’s Lyro AI conversation limit refresh monthly?

No. The Free plan includes 50 Lyro AI conversations and 100 Flows visitors as a one-time lifetime limit. These limits only refresh every 30 days if you upgrade to a monthly paid plan.

What specific integrations are available to connect Tidio with my other business tools?

Tidio is built to integrate with over 120 existing tools seamlessly. Specific connectors mentioned include integrations for Messenger, Instagram, WhatsApp, and general Email management systems.

What measures are in place regarding data security and privacy?

Tidio broadly lists 'Data security & privacy' as a core benefit of the platform and a reason to choose their new standard. Specific compliance details or security protocols are not explicitly detailed in the site information.

Which plans include support for multiple languages?

Multilanguage functionality is not standard across all plans. This advanced requirement is listed as a feature included within the Plus and Premium plan tiers.

Who is the Growth plan designed for?

The Growth plan starts at 250 Billable conversations and is aimed at expanding support teams. It includes advanced features like predictive typing, advanced analytics, and automatic chat assignment to optimize operations.

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