Frill is your one-stop solution for capturing, organizing, and prioritizing customer feedback effortlessly.
Frill offers a user-friendly platform with a comprehensive set of features for managing customer feedback effectively. Its quick setup and robust integrations make it a versatile tool for any business size. With positive user reviews vouching for its usability, Frill stands out as a reliable choice for enhancing customer engagement and product development.
Curious about streamlining your customer feedback process? Dive into our in-depth review of Frill, a tool that’s winning users over with its intuitive interface and robust features.
But it’s not all sunshine and rainbows; we also explore the potential downsides, including pricing and suitability for smaller teams. Don’t miss out on this balanced take that could be the key to your next business upgrade!
Read further to learn more about Frill, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
Frill is a customer feedback management tool designed to help businesses collect, organize, and prioritize feature requests. It offers two main components: a Web App for capturing, planning, and publishing ideas, and a Widget that can be integrated into your own website for the same purposes.
The platform is lauded for its user-friendly interface and offers a range of customization options, including Single Sign-On (SSO) authentication and full language translations.
Frill also provides integrations with various other tools like Slack, Jira, and Trello, making it easier to automate workflows and manage customer feedback effectively.
Frill offers four pricing tiers to suit various business needs. The Startup plan costs $25 per month and allows up to 50 ideas, with optional add-ons for privacy and white labeling. The Business plan, priced at $49 per month, offers unlimited ideas and similar add-on options.
For more advanced needs, the Growth plan at $149 per month includes unlimited ideas and has privacy and white labeling built-in.
Lastly, the Enterprise plan starts at $349 and provides specialized features like dedicated support and SOC2 compliance. Additional add-ons for privacy and white labeling are also available across plans.
Frill is a comprehensive customer feedback management platform equipped with a range of features designed to streamline the process of capturing, organizing, and prioritizing customer input.
From a versatile Web App and embeddable widgets to robust administrative controls and seamless integrations, Frill offers a one-stop solution for businesses looking to enhance their customer engagement and product development strategies. Here’s a closer look at each of its key features.
Web App
The Web App allows users to capture, plan, and publish ideas on the web. It serves as a centralized platform for collecting customer feedback and organizing it for future reference.
Widget
Frill offers a widget that can be embedded into your own website. This widget performs the same functions as the Web App, enabling you to capture and manage ideas directly from your site.
Inline Admin
The Inline Admin feature lets you manage your entire board from within the same view. This streamlines the administrative process, making it easier to handle multiple tasks at once.
SSO Authentication
Single Sign-On (SSO) authentication is available, allowing for a seamless user experience by integrating directly with your existing platform.
Unlimited Widgets
You can create as many widgets as you like, offering flexibility in how you collect and manage feedback across different parts of your website or multiple websites.
Full Translations
Every word in the Frill interface is translatable, making it adaptable for global teams and diverse user bases.
Themes
Frill allows you to update the platform with your own brand colors, ensuring a consistent look and feel across your customer feedback tools.
Automatic Status Updates
This feature keeps customers updated with automated emails. Whenever there’s a change or update, automated emails are sent out to keep the customer loop closed.
Capture Ideas
Frill enables the capture of ideas from your customers, allowing the most voted and commented-on ideas to surface to the top. This helps in understanding what features or improvements are most desired by your user base.
Public Roadmap
You can turn customer ideas into a stunning product roadmap. This public-facing roadmap lets users know what’s coming up next, building anticipation and trust.
Prioritize and Plan
Frill allows you to fully customize Benefit and Cost scores according to your business priorities. This helps in easily identifying Quick Wins and Major Projects for your team.
Announcements
This is Frill’s version of a changelog. It keeps your customers informed as you ship new features, maintaining transparency and engagement.
Integrations
Frill can be connected to various other tools like Slack, Jira, Trello, Zendesk, and many more. This enables you to automate your workflows and manage customer feedback more effectively.
Frill is an ideal choice for businesses looking to streamline their customer feedback management. Its user-friendly interface, coupled with a range of features like Inline Admin, SSO Authentication, and various integrations, makes it a versatile tool for capturing and organizing customer ideas.
Users particularly praise its simple yet elegant design and the speed at which new features are rolled out. However, the software may not be the best fit for those on a tight budget, as even the basic plan starts at $25 per month.
Additionally, while it offers a plethora of features, smaller teams might find some of them excessive for their needs.
Pros
User-Friendly Interface: Frill is known for its intuitive and easy-to-navigate design, making it accessible for users of all skill levels.
Versatile Features: From Inline Admin to SSO Authentication, the software offers a wide range of features that cater to various business needs.
Quick Updates: The development team frequently rolls out new features, keeping the platform up-to-date with customer needs.
Seamless Integrations: Frill can be easily integrated with other popular tools like Slack, Jira, and Trello, streamlining your workflow.
Cons
Cost: The pricing starts at $25 per month for the basic plan, which may not be affordable for small businesses or startups on a tight budget.
Feature Overload: While the range of features is a plus, smaller teams might find some of them excessive and not particularly useful for their specific needs.
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