How many integrations does ShipStation support and how does that help my workflow?
ShipStation connects to 180+ integration partners and 400+ integrations, letting you manage orders from multiple stores in one place and save time.
What pricing plans does ShipStation offer and how is billing handled?
Plans include Free, Starter, Standard, and Premium. There is a 30-day free trial with no credit card required, and plans are billed monthly; you can upgrade or downgrade as needed.
Is there a free trial and do I need to provide a credit card to start?
Yes, there is a 30-day free trial, and no credit card is required to begin.
Can I cancel my ShipStation plan anytime, and how do I do it?
Yes, you can cancel anytime by adjusting your subscription in settings or by contacting support.
What is ShipStation's refund policy?
If you’re not satisfied within 90 days, you can get a full refund with no questions asked.
Do I pay extra fees to connect carriers or selling channels?
No additional fee to connect carriers, though older plans may incur carrier-connection fees; you also cover postage and insurance costs.
What support options are included with each plan?
Free: chatbot support; Starter: email and chat; Standard: email, chat, and phone; Premium: dedicated account management.
Does ShipStation offer onboarding or migration help?
Onboarding and solutions are offered to tailor workflows; not all steps are explicitly detailed on the site.
Who is ShipStation best suited for?
Online sellers and growing businesses with multi-store shipping and broad integrations benefit most.
Can ShipStation handle high volumes and multi‑channel shipping?
Yes. ShipStation supports multi-channel shipping and can scale to 15,000+ orders per day.
What are the batch printing and automation capabilities?
You can batch print up to 500 labels and automate key shipping workflows from import to labeling.
Is there API pricing or developer access?
API pricing is mentioned; you can Learn More on the pricing page for API options.
What costs should I expect beyond the subscription (postage, insurance, etc.)?
You are responsible for postage and insurance; connecting carriers has no added subscription fee in most cases, with exceptions for older plans.
Where can I find help or guides if I have questions?
Check the Help Center for comprehensive guides or contact ShipStation solution experts for personalized support.
What limits or quotas should I know about (orders per day, users, etc.)?
Daily order capacity scales with volume; plan-specific user limits are 1 (Free), 3 (Starter), 10 (Standard), or 15 (Premium).