LiveChat vs Ruby

The main difference between LiveChat and Ruby is that LiveChat offers a free trial for 14 days and Ruby does not offer this.

In this versus, we compare LiveChat vs Ruby in-depth to help you choose one of them. If you want to know more details, we recommend you to read our LiveChat review and Ruby review.

However, you can also directly find the Best Live Chat Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

To make your choice quick and efficient, here is a short summary about our comparison of Ruby vs LiveChat. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9.3

LiveChat Review – Live Chat & Help Desk Software

In this LiveChat review, you’ll find more information about its features, pricing, pros and cons and why you should …

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Average Score 9.3

Customer support

9.4

Value for money

9.2

Ease of use

9.3

Features

9.4

PROS:

• Real-Time Customer Support
• Enhanced Customer Engagement
• Efficient Ticket Management
• Web Analytics Insights
• Integration Capabilities

CONS:

• Dependency on Internet Connection

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9.2

Ruby Review – Virtual Receptionist and Live Chat Software

In this Ruby review, you’ll find more information about its features, pricing, pros and cons and why you should …

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Average Score 9.2

Customer support

9.2

Value for money

9

Ease of use

9.3

Features

9.1

PROS:

• Phone systems integrated with Nextiva and Grasshopper 
• No setup or after-hours fees
• Health Insurance Portability and Accountability Act (HIPAA) Compliant receptionist

CONS:

• Expensive as compared to competitors
• No free version
• Assistance during business hours only

Visit Ruby

Specifications comparison

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

LiveChat Pricing details

LiveChat offers flexible pricing plans to cater to businesses of different sizes and requirements. The Starter plan is ideal for small office or home office setups, priced at $20 per month. It provides essential features to get started with live chat support.

The Team plan, priced at $41 per month, is designed for full-time support teams and offers additional features for improved collaboration and customer service management.

The Business plan, available at $59 per month, includes advanced capabilities and integrations to enhance customer support operations. For larger enterprises with specific needs, LiveChat offers the Enterprise plan, which is priced on a per-request basis. This plan provides custom solutions and tailored support to meet the unique requirements of enterprise-level businesses.

With its range of pricing options, LiveChat ensures that businesses can choose a plan that aligns with their budget and scales with their growth.

Starter (Small office/Home office $20/mo)

• 60-day chat history
• Data security
• Availability
• Basic widget customization

Team (Full-time support team $41/mo)

• Full widget customization
• Availability
• Agent groups
• Data security
• Unlimited chat history
• Basic reporting
• Multiple branding

Business ($59/mo)

• Full widget customization
• Advanced reporting
• Staffing prediction
• Unlimited chat history
• Agent groups
• Work scheduler
• Availability
• Data security
• Multiple brandings

Enterprise ($ Charged per request)

• Unlimited chat history
• Product Training
• Full widget customization
• Multiple brandings
• Software engineer support​
• Data security
• Security assistance
• Single Sign-On (SSO)
• HIPAA Compliance
• Agent groups
• Work schedule
• Staffing prediction
• Availability
• Advanced Reporting
• Dedicated acc. manager

Ruby Pricing details

Ruby Receptionist charges $360 per month for its virtual receptionist service and $135 per month for its live chat service. People who desire both of these services at once can save 20% by purchasing the bundle. There is no free trial, however, customers have 21 days to request a refund if they are not satisfied.

All of the receptionist plans have the same great features like live transferring, voicemail transcription, email, and use alerts; the only variation is the number of receptionist minutes included. For information on how much each plan’s extra minute will cost, please contact sales. Payment is required on a monthly basis rather than once a year.

Call Ruby 100 ($365 monthly)

• Best For Small businesses with medium call volumes
• Up to 100 minutes

Call Ruby 200 ($660 monthly)

• Best For Small to mid-size companies
• Up to 200 minutes

Call Ruby 350 ($1,100 monthly)

• Up to 350 minutes
• Best For Growing companies with stronger call volumes

Call Ruby 500 ($1,595 monthly)

• Best For Enterprises with a high call volume
• Up to 500 minutes

There are a total of three different conversation modes available in Ruby. Receptionist plans vary in the number of free monthly calls they provide and may only be purchased on a regular basis. Among the features that come standard is the ability to record chats, collect leads from websites, and display customized chat widgets.

Chat Ruby 10 ($135 monthly)

• Upto 10 chats

Chat Ruby 30 ($315 monthly)

• Upto 30 chats

Chat Ruby 50 ($490 monthly)

• Upto 50 chats

LiveChat vs Ruby

• 1Quick overview
• 2Pricing comparison