The main difference between Hiver and HelpDesk is that HelpDesk offers a free trial for 14 days and Hiver offers this for 7 days.
In this versus, we compare Hiver vs HelpDesk in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Hiver review and HelpDesk review.
However, you can also directly find the Best Help Desk Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
To make your choice quick and efficient, here is a short summary about our comparison of HelpDesk vs Hiver. Find out their ratings, features, prices and then discover the winner of the versus.
When it comes to pricing, Hiver offers a flexible range that caters to various business sizes and needs, with plans starting from $19 to $69 per user per month. In this section, we’ll break down the pricing structure of Hiver, highlighting how each plan is tailored to provide value for money.
Whether you’re a small startup or a large enterprise, you’ll find insightful details on what each pricing tier offers, helping you make an informed decision that aligns with your business’s budget and requirements. Discover how Hiver’s pricing plans are designed to fit seamlessly into your financial framework, offering a spectrum of features that justify every dollar spent.
The pricing plans for Hiver include a range of features tailored to different organizational needs:
Lite (Easy Starter) – $19 per user/month
Multi-channel Engagement: Manage customer interactions across various channels directly from Gmail.
Email Management: Efficient handling of emails with features like shared inboxes and labels.
Team Collaboration: Collaborate seamlessly with team members within Gmail.
Usage Limits: Set limits to manage the volume of emails and tasks.
iOS & Android Mobile Apps: Access Hiver on-the-go with mobile applications.
Onboarding Support: Assistance for setting up and starting with Hiver.
24×7 Chat & Email Support: Round-the-clock support for any queries or issues.
Pro (Rapid Growth) – $49 per user/month
Includes everything in Lite, plus:
Voice Call Engagement: Integrate voice communication within Gmail for direct customer calls.
Automation: Automate repetitive tasks and workflows to increase efficiency.
Analytics: Gain insights into team performance and customer interactions with detailed analytics.
Out-of-the-box Integrations: Seamless integration with other tools and platforms.
Service Level Agreement (SLA): Set and track SLA for customer queries to ensure timely responses.
Elite (High Volume) – $569 per user/month
Includes everything in Pro, plus:
Advanced Automation: More sophisticated automation options for complex workflows.
HIPAA Compliance: Ensures compliance with HIPAA standards for handling sensitive health information.
Out-of-the-box Okta Integration: Enhanced security and access management with Okta integration.
Priority Support: Get priority assistance for any support needs.
Each plan is designed to cater to different scales of operation, from small teams needing basic email management to large organizations requiring advanced automation and compliance features. The tiered structure allows businesses to choose a plan that best fits their specific requirements and scale up as they grow.
HelpDesk offers flexible pricing plans to cater to the varying needs of businesses. First and foremost, there is a Free plan available, which allows users to get started with HelpDesk at no cost.
It includes a 14-day trial period with no credit card requirement, making it easy for teams to explore the features and benefits of the platform. The Free plan is an excellent option for small businesses or those looking to evaluate HelpDesk before committing to a paid plan.
For teams that require more advanced features and capabilities, HelpDesk offers the Team plan at $29 per month per agent. This plan provides access to a range of premium features, including centralized communication, efficient ticket management, seamless collaboration, automation, and reporting.
With the Team plan, businesses can enhance their support operations and improve customer satisfaction by efficiently managing customer queries and building stronger bonds with their customers.
