Best Help Desk Software

We do not choose a winner because it is a collection of the best one, we consider that they all have their advantages and that they are adapted to many different needs.

However, the rating we give them highlights the ones we consider the best.

 

1 Freshdesk Review
9
Delight your customers with effortless customer service
Freshdesk is a popular cloud-based customer service customer enabling businesses of all sizes to provide excellent customer support. It converts social, chat, phone, web, and email requests into tickets. It then unifies a ticket resolution across various channels.
Customer support
9
Value for money
9
Ease of use
9
Features
9
PROS:
  • Simplified Customer Experience
  • More Automation and Context
  • Speed Up Customer Service
  • Reduce Repetitive Tasks
  • Blend of Conversational Experiences
  • More Effective Phone Conversations
  • Ease of Use
CONS:
  • Complex Business Scenarios Support Limitations
  • Expensive
  • Too Many Unnecessary Features
  • Extended Features Need an Upgrade to Higher Pricing Tiers
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