The main difference between Hiver and Freshdesk is that Freshdesk offers a free plan but Hiver does not offer this.
In this versus, we compare Hiver vs Freshdesk in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Hiver review and Freshdesk review.
However, you can also directly find the Best Help Desk Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
To make your choice quick and efficient, here is a short summary about our comparison of Freshdesk vs Hiver. Find out their ratings, features, prices and then discover the winner of the versus.
When it comes to pricing, Hiver offers a flexible range that caters to various business sizes and needs, with plans starting from $19 to $69 per user per month. In this section, we’ll break down the pricing structure of Hiver, highlighting how each plan is tailored to provide value for money.
Whether you’re a small startup or a large enterprise, you’ll find insightful details on what each pricing tier offers, helping you make an informed decision that aligns with your business’s budget and requirements. Discover how Hiver’s pricing plans are designed to fit seamlessly into your financial framework, offering a spectrum of features that justify every dollar spent.
The pricing plans for Hiver include a range of features tailored to different organizational needs:
Lite (Easy Starter) – $19 per user/month
Multi-channel Engagement: Manage customer interactions across various channels directly from Gmail.
Email Management: Efficient handling of emails with features like shared inboxes and labels.
Team Collaboration: Collaborate seamlessly with team members within Gmail.
Usage Limits: Set limits to manage the volume of emails and tasks.
iOS & Android Mobile Apps: Access Hiver on-the-go with mobile applications.
Onboarding Support: Assistance for setting up and starting with Hiver.
24×7 Chat & Email Support: Round-the-clock support for any queries or issues.
Pro (Rapid Growth) – $49 per user/month
Includes everything in Lite, plus:
Voice Call Engagement: Integrate voice communication within Gmail for direct customer calls.
Automation: Automate repetitive tasks and workflows to increase efficiency.
Analytics: Gain insights into team performance and customer interactions with detailed analytics.
Out-of-the-box Integrations: Seamless integration with other tools and platforms.
Service Level Agreement (SLA): Set and track SLA for customer queries to ensure timely responses.
Elite (High Volume) – $569 per user/month
Includes everything in Pro, plus:
Advanced Automation: More sophisticated automation options for complex workflows.
HIPAA Compliance: Ensures compliance with HIPAA standards for handling sensitive health information.
Out-of-the-box Okta Integration: Enhanced security and access management with Okta integration.
Priority Support: Get priority assistance for any support needs.
Each plan is designed to cater to different scales of operation, from small teams needing basic email management to large organizations requiring advanced automation and compliance features. The tiered structure allows businesses to choose a plan that best fits their specific requirements and scale up as they grow.
Freshdesk starts from $0 to $69 per month and you can save some money if you pay yearly. However, you can try for free during 21 days!
Freshdesk offers three pricing tiers: Growth, Pro, Enterprise. We are not sure about the pricing, they show 2 different pricing on 2 different URLs.
Growth Plan
This Freshdesk plan is available at $15 per agent monthly. The plan adds traffic cop functionality and collision detection that help prevent agents from responding without seeing the latest ticket information or responding to a similar ticket. Other features include Freshworks Marketplace integrations, basic SLA management, custom ticket views, and advanced workflow and automation.
Pro Plan
The pro plan is available at $39 per agent monthly. It offers a customer 360 tool, escalation emails dedicated to SLA violations, canned forms, customer satisfaction surveys, ticket templates, and time tracking. These features enable you to view the knowledge base articles that your customers have viewed as well as information you have previously captured regarding your customers in previous tickets.
Enterprise Plan
This plan is available at $69 per agent monthly. It comes with Freshdesk’s AI engine called Freddy, multiple products support, dynamic ticket forms, multiple SLA policies, shared ticket ownership, advanced ticket assignment methods (load-balanced and round-robin), and customized satisfaction surveys support. Freddy serves as a one-stop shop for bot-oriented customer touchpoints integration, like smartphone-based IVR systems and bot-powered voice chat.
